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4.0

Based on 435 opinions finded in 1 websites

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Nº 423 in 813 in Derby

Score
OpinionsNoteGoogle4354.0

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This was the worst service I’ve ever experienced. They admitted that multiple customers had complained for over two months about the falsely advertised free parking, yet they still hadn’t updated the information online. When I brought it up at checkout, the manager told me that if I had been misled about a product elsewhere, I wouldn’t return—essentially dismissing my concern. I strongly recommend avoiding this place. Stay away!

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Ahmed Mustafa Shabbir . 2025-03-31

MORE AT Google

Disappointed to arrive only to find out parking is not free. Dispute being advertised as having free parking.. £8 for 24 hours so not cheap. Lovely staff on reception and a nice room. Room was extremely warm even after turning heating off and opening the window. Didn't have breakfast so can't comment on that. Good location for our needs and would stay again. Parking information just needs updating

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Patricia Winter . 2025-02-16

MORE AT Google

Convenient location and everyone at the front desk is so helpful.

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Jude . 2025-02-03

MORE AT Google

Clean & friendly. Good for a 1 night's stay.

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claire buse . 2025-02-02

MORE AT Google

Jenny has been absolutely amazing across all my stays and has gone above and beyond especially when I was I'll on one of my trips

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James . 2025-01-27

MORE AT Google

Stayed for one night thankfully reception staff Sunday morning were very ignorant no customerservice at breakfast meat products on the server were cold no temps hash browns and the rest had been sat there since 8 am 3 hours and no food changed the woman in the breakfast area was rude and unhelpful such a shame as the night before the staff was loverly and welcoming won’t use this hotel again

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tracey holder . 2025-01-26

MORE AT Google

Stayed overnight as we visited Pride Park for football match. Ideally situated opposite train station. Clean recently renovated rooms. Tea and coffee making facilities in room and biscuits too. Complimentary handsoap and shower gel. No food options were available on our visit. Great place for a cheap, central located stay in Derby.

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DEK RE . 2025-01-22

MORE AT Google

Clean hotel, close to city center and fair prices

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Alain Assembling ltd . 2025-01-14

MORE AT Google

A very convenient hotel with free parking and close proximity to the centre of derby. It is not easy to find a hotel that's good value for money, but this hotel does just that. Most hotels want an arm and a leg. I would definitely stay again if I needed too and prices were still the same. Downside, it's very noisy with the traffic and bed wasn't brilliant.

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SJ . 2025-01-05

MORE AT Google

Location was perfect for working in the centre. Rooms and hotel dated but great value.

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Oliver Bell . 2024-12-19

MORE AT Google

Great hotel for the price. Nice clean newly refurbished rooms. Staff were friendly and helpful. Location was great. Right outside the train station. I did hear the trains go past a few times during the night but unavoidable really being next to a train station in a busy city centre. Would definitely recommend and will be staying again.

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Joanne Fox . 2024-12-03

MORE AT Google

Good location friendly staff room clean reckonmend to very one

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Anthony Crawford . 2024-11-14

MORE AT Google

Great location, just outside of the main railway station. Rooms were cleaned, and reception was very helpful and welcoming. They allow me to store luggage for a day. They have got iron and iron board for guest too.

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Sarvesh Mandlik . 2024-07-17

MORE AT Google

Single room needs a bedside lamp. No-one on reception when I tried ti check put at 9:30 am Breakfast was excellent

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Steve Reilly . 2024-07-04

MORE AT Google

Staff are so lovely, rooms are nice. Perfect for a night away.

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sheena mcclarty . 2024-06-02

MORE AT Google

Now it's just for immigration people

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christopher howard . 2023-09-01

MORE AT Google

Visiting the conference accommodation. The hotel itself is shut at the moment due to being used by the government. They provide everything we needed for the meeting.

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Allan Dawes . 2023-05-08

MORE AT Google

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