GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.2

Based on 1.065 opinions finded in 1 websites

site_photo4

Nº 2650 in 3448 in Manchester

CUSTOMERS TALK ABOUT DISHES WITH..payladypasscoffee
Score
OpinionsNoteGoogle1.0653.2

comment_iconOpinions

I visited the Star Alliance lounge on the afternoon of 24th February 2025. Despite having a Star Alliance Gold card, I was denied entry. The receptionist, a middle-aged woman with limited knowledge, refused to let me in. I showed her my Star Alliance Gold card, but she repeatedly told me, in a condescending manner, “Your card does NOT allow you to use this lounge,” as if I had learning difficulties. I explained that the check-in counter staff had told me I could use the lounge, but she responded, “This is different from the check-in counter!” I did not expect such poor-quality service from Star Alliance, and I was very disappointed. Probably because I’m not English but Japanese, this seemed to heavily affect her behaviour towards me. Later, when I transited through Frankfurt Airport, I went to the Star Alliance lounge there. The receptionist checked my flight ticket, and when I showed my Star Alliance card, he told me I didn’t need to show it because my flight ticket indicated that I was qualified. Am I misunderstanding, or does Aspire Lounge not belong to Star Alliance?

site_logo

Keiko Kozu . 2025-03-25

MORE AT Google

Awful. Women on the desk are on a power trip, determined to ruin everyone's day. Don't bother.

site_logo

Charlie Robinson . 2025-03-24

MORE AT Google

The team / employees you have on the reception for this lounge have the worst attitude of any staff I have ever been unfortunate enough to deal with. They seem to hate people! The lounge is also used as a staff break room with areas taken over by the lounge staff. Worst lounge in Manchester…possibly the world!

site_logo

Mark Keeping . 2025-03-18

MORE AT Google

Absolutely shocking, do not waste your money, limited food, only certain drinks allowed. Go to escape lounge, much better service and the same cosy. Very dissapointing.

site_logo

Lisa Munday . 2025-03-17

MORE AT Google

Disappointing Over priced and food selection very poor..

site_logo

Jean Fairman . 2025-03-15

MORE AT Google

The lounge is small and uncomfortable. There is little space to work on a laptop. The food bar is small and crampy. There is a very limited variety of food available. The pancake machine kept on stalling, requiring staff intervention. There is also offer "premium" food at extra cost. This is nonsense. If I'm in the lounge, it means I've already paid a significant premium (often 2x or 3x the cost of an economy ticket). All food and drink be included in lounge access.

site_logo

Christos Mak. . 2025-03-14

MORE AT Google

Small, dark lounge with not much comfy seating. Poor food selection. Travelling business class with Swiss airways - they should be ashamed of this dreadful offering.

site_logo

Gary Breen . 2025-03-12

MORE AT Google

One of the worst lounges I have seen. Limited seating options, very poor choices of food with poor presentation. Better you stay out in the airport than spending time here.

site_logo

Elite Standard . 2025-03-11

MORE AT Google

This must be the worst lounge I have ever been to. You pay your enter then a glass of Prosecco is £5 as is a Bloody Mary. Limited food and what is on offer is congealed slop! Never again

site_logo

Christine Sharman . 2025-03-09

MORE AT Google

We had booked using Revolute so you don't actually reserve a space it just depends if they have room on the day. My husband had bkd & paid for 2 people yet it was only saying 1, the lovely lady on reception Jasmine let us through as we had the email to show 2 people had been paid for, so lovely as I'm sure many others wouldn't have done this, nice choice of breakfast foods, granola, yogurt, bacon, hash browns, sausage etc then changeover was curry, pasta, salad not massive amount but enough for a light meal before your flight, plenty of drinks on offer too. Would highly recommend & thank Jasmine for being so lovely letting us through.

site_logo

Gill “Kingykingy” Evans . 2025-03-08

MORE AT Google

The food is absolutely shocking, the buffet breakfast was just about warm but the quality was very poor…. We ordered the chicken bits and fries which had been microwaved, soggy and just warm. I wouldn’t have given this to a dog, awful !!!

site_logo

Neil Bowker . 2025-03-03

MORE AT Google

The worst lounge ever in terms of food and availability. The lounge is almost empty all the time, but they never allow people with unlimited priority passes and lounge key memberships since they are money makers. The Manchester Airport group spent 1 billion GBP on terminal 2 and can't add lounge space. What's the point of paying £399 for priority pass if you can't access the lounge? In the meantime, the lounge needs to show some initiative to accommodate pass holders (even for a short time). When I requested access for 20 minutes (while 40% of the lounge was empty), they wouldn't let me in, especially with a young kid. I'd have given zero ratings if there were any. Out of 12 airport visits, I got access only twice (in the late afternoon).

site_logo

Maulik Shah . 2025-02-26

MORE AT Google

Dingy little lounge with poor seating. Food options we're pathetic. Walked in and straight back out. A shame as Aspire Lounges in Edinburgh are fantastic.

site_logo

Jamie Graham . 2025-02-26

MORE AT Google

Got here at 1600h tomato soup all gone, curry / rice warm not hot, bread slices covered with paper, curling up at corners. Small poor choice. Saw several people, paying extra for burgers and chip ! Worst lounge I’ve come across, only redeaming feature , it’s nice and quiet

site_logo

Keith Collinsono . 2025-02-23

MORE AT Google

Do not waste your money, the food was awful and the staff aren’t friendly

site_logo

Kayleigh Capper . 2025-02-17

MORE AT Google

Flying to Egypt as a business class traveller and told I had access to this lounge 🫣 .... Possibly the worst premium lounge I have experienced to date 😳 ..... Warning sign at front desk when the unsmiling receptionist told me drinks from bar were not self serve .... Noisy, small, lacking any kind of premium feel and zero service .... Very poor 😔

site_logo

David Jenkins . 2025-02-16

MORE AT Google

Small lounge which is frequently oversubscribed and with limited choices. Irritating enough if you’re travelling business, but if you’ve paid for access it would explain some of the frustration being shown by some users

site_logo

James Birch . 2025-02-14

MORE AT Google

It’s about 8:06 am on Feb 9th , 2025. There were lots of vacant seats but the lady at the reception would not let me in even for a bottle of water. It looks like she only picks the clients the she wants to get inside. What’s the use of having a priority pass at Manchester airport if there are employees at their lounge who judge customers based on their appearance.

site_logo

Michael Felisilda . 2025-02-09

MORE AT Google

The 5 star would be to express my heartfelt gratitude to the staff; Roger and Joanne at the airport lounge for their exceptional service. During my recent visit, I misplaced my child's favorite toy, and the staff went above and beyond to help me find it. Their kindness, patience, and dedication made a stressful situation much more manageable. It's not just about the amenities; it's the people who make the experience truly special. Thank you for your outstanding support!" Here’s a revised version that includes your feedback about the lounge: --- "While I had a lovely experience with the staff, particularly their assistance in helping me find my child's toy, I believe the lounge itself could use some improvements. The food options seemed limited and could benefit from a refresh. Additionally, I felt that the lady at the desk in front of the food area could use some observation in her customer service approach. With a few enhancements, this lounge could offer an even more enjoyable experience for travelers. Thank you to the staff for their kindness; I hope my feedback helps improve the overall atmosphere."

site_logo

Rasha Alturki . 2025-02-02

MORE AT Google

Very poor would not book here again worst food I have ever tasted not much choice either the only good thing was they had pepsi max on draft that didn't cost extra we were there yesterday before our 8.25am flight it was very cold in the building to I was frozen the only reason am gining a one star is because they had pepsi max on draft!! Appalling place never again!! Staff was friendly though. Not worth the £90 I paid for two people we didn't get our moneys worth.

site_logo

Kate Pitchford . 2025-01-28

MORE AT Google

I could not believe that after a total revamp of T2 this is what MCR believe is a business class lounge. Utter disgrace, tired furniture, dull decor, tiny room. Horrible. We went upstairs and paid for something less depressing

site_logo

David Haworth . 2025-01-23

MORE AT Google

First what's the chance of having a flood twice booked here for January 1st 6pm only to say had leak funny enough same senorio happend few years back 🤔 been using lounge for past 15 yrs 3 times a year normally book escape wos not available ridiculous still waiting refund after numerous emails today via web chat said be looking into it best thing for this place is build some more toilet's that's what it's only use for in my opinion too take a dump like place is never book ASPIRE again rather sit on floor in terminal eat pkt salt vinger crisp bottle water

site_logo

paul smith . 2025-01-21

MORE AT Google

Bad experience from start to finish. Very cramped , seats torn and poor food selection. Took a long time to switch to lunchtime menu , nothing was available as this point and was not completed until after our flight got called to board. Only 2 toilet cubicles for entire lounge to cater for all sexes , the disabled and also baby changing. Sadly noticed same comments 9 months ago were posted and a note from you that you would use the comments to improve…..alas this has not happened …has it !

site_logo

Bob K . 2025-01-13

MORE AT Google

Very limited food choices. Still have to pay for Pizza and Prosecco! No nuts or snacks to accompany drinks. Orange juice drink is diluted. WiFi is slow. Toilets are dirty. Place is small. Front counter staff lacks customer services and also talking (and laughing) very loudly. Place is small, a usual Starbucks looks better than this pathetic lounge. Thank god the coffee machine is still working fine!!

site_logo

Wing Cheong Chow . 2025-01-07

MORE AT Google

Horrible horrible customer service. My husband and myself are Dragon Pass holders and were granted entry with a maximum stay of 3 hours. Two hours in our stay, as we are peacefully minding our business, a staff member named Jocelyn comes up to us with another staff lady whose name she wouldn’t say and accuses us of just walking in, asking us who did we check in with and what airline we are flying with. Then further adding that our airline isn’t entitled to the lounge (we fly budget airlines)! She took our boarding passes and then later gave these back after assuming she saw our booking on the system. But truly appalling behavior, came up to us and made us feel like criminals even though we were purely just minding our own business. I have sent an email in regards to a complaint against her, hopefully hear back soon but a warning should be issued against Jocelyn to prevent speaking to customers like this.

site_logo

Fatima Saleem . 2025-01-07

MORE AT Google

Greeted with grumpy face sitting on the chair with her legs crossed and with her phone in hands... and note saying "only business class travellers, sorry for inconvenience." Really? I'm business traveller but all business seats were sold out, so I'm not aloud in even when paying for it. Absolute disaster! Avoid at all cost if you don't want to ruin your start of the day.

site_logo

Kristina . 2025-01-05

MORE AT Google

Sitting here listening to the the staff shouting and moaning about their rotas is not my idea of a relaxing lounge before we take off. Limited selection of food and unless you can get a seat by the window it's dark and not very inviting. Unlike the rest of the new T2 it's like the lounge was a last minute add on put out of the way in a corner.

site_logo

S & D W . 2025-01-04

MORE AT Google

An unpleasant older lady at the entrance refused access despite holding Star Alliance Gold status on an Eurowings flight. That said, the location appeared dimly lit and untidy anyway…

site_logo

Chris . 2025-01-03

MORE AT Google

By far the worst lounge we have ever visited. When we arrived at around 11:15, we were told breakfast had finished and they were about to change to lunch - fine, but the whole time we were there, the changeover never happened. the young girls told my 10 year old to 'just get what he wants quickly' from the old and stale breakfast buffet. The hot drinks were from a help- yourself canteen style machine that tasted cheap and like the pipes needed cleaning. The toilets were being cleaned and were closed - for 30 minutes. In the end, we left for the main airport toilets and did not return. Don't waste your time.

site_logo

Katrina Jeffrey . 2025-01-02

MORE AT Google

The worst airport lounge we have been to,avoid if you want to save money, limited choice ran out of food/bread, dirty plates left all over & had to wait for clean cutlery. Only + side was 1 member of staff Emily who was very apologetic & helpful.

site_logo

Philip Wood . 2025-01-01

MORE AT Google

The lounge is located in the back and after going all the way, we were told there was no more seats available for business card/ priority pass holders. We could see there were tables available with no reservation sign on it. Worst customer service.

site_logo

Harsh Patel . 2025-01-01

MORE AT Google

Lounge was fine, not the biggest or most luxurious. Unfortunately, when I saw one of the staff pickup food that had dropped on the floor and put it back on the buffet, that was enough for me to never want to use it again.

site_logo

G S . 2024-12-29

MORE AT Google

A nice place to hang out if u are at Manchestor airport

site_logo

Asim butt Foodies gang . 2024-12-27

MORE AT Google

Pretty poor lounge, WiFi didn't work, food selection limited. They say they are full yet plenty of seats are free. The check in staff don't know if frequent flier gold card holders should be let in. Please give the staff some training!!

site_logo

Russell Jackson . 2024-12-26

MORE AT Google

I didn't have any experience, the attendant blocked entry because we didn't have a reservation, and the dragonpass app stated clearly that the lounge could be used with or without a reservation. The excuse used by the attendant was that it was crowded, amazingly there were 3 people inside. Deception and false advertising.

site_logo

Julia Barros . 2024-12-21

MORE AT Google

Will never book again... Poor value for money. Poor selection and quality of food, not even able to toast bread with breakfast. Basic drinks offered, majority of drinks are charged as an extra premium on top of the £40 you will end up wasting coming in here. Cannot stress enough. Do not book this rip off. Escape lounge billion times better! Would give 0* if possible

site_logo

Alex Spencer . 2024-12-20

MORE AT Google

Pre-booked with priority pass, ( they do not like this pass at this longue), attitude on front desk was atrocious, extremely rude and unwelcoming, obviously in the wrong job, Food basic Drinks warm Bar staff was friendly which was the only positive I expect a manger will investigate reply but I'm certain no investigation will happen.

site_logo

Adam Derbyshire . 2024-12-20

MORE AT Google

Constantly rejected for priority pass!! Said it was fully booked but was empty, I offered to leave if it got busy and they needed the table. The staff obviously have to deal with this all day and had a terrible attitude towards me. Only at Manchester airport do you get rejected all the time.

site_logo

Gregory French . 2024-12-15

MORE AT Google

Tried to get in a 4pm on a Sunday with my priority pass - the guy at the desk was very rude and refused to let us in. He said it was pre bookings only… the lounge was empty!

site_logo

Henry Richards . 2024-12-15

MORE AT Google

Only pre booked and business class passengers are allowed. No entry for any other cards. It would have been helpful if they mention on Google map or website

site_logo

B S . 2024-12-14

MORE AT Google

Well, what can I say. As a regular user of lounges I find this very poor. The lounges in the older T1 are better than this. I’m honestly shocked at how poor the offer is given this is a new terminal. I wouldn’t pay £10 to use this lounge. Might be ok if you are travelling alone or as a couple but it’s very bad for families!

site_logo

Simon Elliott . 2024-12-14

MORE AT Google

Not worth the price - food isn't great at all, with very limited selection and horrible items like tinned tomatoes swimming in juice. Prosecco, cider, and other absolutely non-premium drinks come with an added charge. £5 for a glass of prosecco after paying £25 for entry is crazy. Staff are very friendly and amenable, the only good aspect.

site_logo

Bequita . 2024-12-06

MORE AT Google

My first visit to an airport lounge as a special treat....ignored by the staff who were standing right in front of us. After a few minutes of being deliberately ignored, eventually I spoke and was greeted with "unless you've got a reservation, you can't come in" without any eye contact!!! I did have a reservation but lucky for me it was actually at the Escape lounge upstairs!!!! Phew!!!

site_logo

SuperBer1978 . 2024-12-06

MORE AT Google

Despite having a priority pass, we were denied entry because they expect a high volume of passengers. Impudence!

site_logo

Mathias Kraeh . 2024-12-06

MORE AT Google

Got free access with my flight. The place is dirty, food and drink is awful , basic and very limited. Do not pay to go in here.

site_logo

Paul Wilson . 2024-12-04

MORE AT Google

Very poor, wouldn’t recommend. We had mouldy bread, which the staff weren’t bothered about. Toilets out of order. Would advise looking elsewhere.

site_logo

Liam Coyles . 2024-12-02

MORE AT Google

its not often I say awesome! so many of the lounges have tap water in a jug with a toekn slice of lemon or orange, mint or cucumber..they had filtered water, super fresh croissants, bacon , beans , yogurt and berries ..and the best it was empty but they had 70 people booked in an hour later , the guy said "sorry full", the lovely lady supervisor said "let him in for 30 mins " common sense x .. I tucked myself on a stool in the corner , took no room up ... left after an hour Thank you Dragon Pass and Aspire

site_logo

Mark B . 2024-12-02

MORE AT Google

This is not a lounge, but a basement dungeon. The toilets are dirty, there is something to eat, but nobody knows what the indefinable shape and color of the stuff is supposed to be. The staff doesn't like to talk.

site_logo

Threadneedle . 2024-11-29

MORE AT Google

Appalling! The rest of the airport cafes are far better and cost much, much less. This is a tiny room in what feels like a converted cellar. Dark and crowded. Having paid £90+ for two of us I would have expected prosecco to be included but it was £5 a glass. Save your money, it's a massive rip off.

site_logo

Luis Prtak . 2024-11-22

MORE AT Google

For the amount we paid, I wouldn't return. Very limited food choices and you have to pay for Bailey's and other spirits. We paid £130 for a family of 3. The value for money is shocking! Of all the loungers in this airport, this was by far the worst! Never again.

site_logo

Hayley Rafferty . 2024-11-19

MORE AT Google

Absolutely terrible. Limited alcoholic drinks, pay for Prosecco and some spirits. Food was warm and minimal. No snacks. Will be using the Escape lounge next time as we usually do. Don't waste your money here.

site_logo

Lyn Exley . 2024-11-14

MORE AT Google

The worst lounge at Manchester. Pre-booked three months ahead of departure, arrived to be told they were overbooked. Disgraceful service.

site_logo

Gareth Baines . 2024-11-11

MORE AT Google

Unable to pre book with priorite pass and no capacity for priority pass holders. Few of us got rejected on the queue. Manchester airport need to do something about this. We re paying customers too but get rejected most of time.

site_logo

Armando Machin Medina . 2024-11-07

MORE AT Google

We used the Aspire Lounge at T2 last week as a family of 4. Space for groups was limited at first, however we soon got a table for 4. Food was great although a small selection, my kids loved the pasta dish and made pancakes. I have Coeliac disease so I didn't expect to be able to eat (I did email Aspire several times but never got a reply). However they had a Dal/Dhal type Cury that was really nice and Gluten free. Nice choice of drinks alcoholic and non alcoholic. We did Pre Book via the Dragon Pass app. It's a small lounge so during the school holidays I would suggest Pre booking. The biggest highlight is the staff. Super friendly, can't do enough for you and check up on you to make sure everything is okay. The staff working on the 27th of October around 13:30 deserve commending. They're a credit to the lounge and deserve a special mention. We'll be booking again when we return in a few months.

site_logo

Joel McKenna . 2024-11-02

MORE AT Google

More like a cheap all you can eat buffet than a lounge... Noisy and chaotic just like the rest of the airport...

site_logo

Maria Panagiotidi . 2024-11-01

MORE AT Google

The worlds smallest lounge and smallest selection of food! You’re better off outside tbh!

site_logo

Urfan Khaliq . 2024-11-01

MORE AT Google

Food and drinks very nice and clean and tidy. Staff were very friendly

site_logo

Graham White . 2024-11-01

MORE AT Google

As a Priority Pass holder I'm used to Manchester Airport's pivot away from business travellers towards the bucket and spade crowd. But this place is infuriating. Always denied entry with my Priority Pass. Happened again 12/10/24. Lots of space inside and I was travelling alone - just a place to do some work, have a coffee and sandwich, I begged! "No, sorry". I guess I'll wear a skimpy frock and a wig with an "L" plate on my back next time and see how I get on.

site_logo

Glynn J R . 2024-10-13

MORE AT Google

I am currently sat in the aspire lounge awaiting to board. Seriously if I could do a 0☆ review I would. Not worth the money. Food is awful, extremely limited, if you're a veggie the choices even worse. Basic drink selection included in the cost but you pay extra for thing like flavoured gins, vodkas which I think are pretty standard choices now a days. Just go to the other lounges they are by far better than this.

site_logo

Sadie Bates . 2024-10-04

MORE AT Google

Terminal 2 Aspire Lounge is the worst I have experienced, dull, dingy, messy - much less pleasant than concourse services. How it can be described as "Executive" when it feels more like a dodgy Wetherspoons I just dont know.

site_logo

tim knowles . 2024-09-24

MORE AT Google

As many reviewers have said do not waste your money or free passes here. Extremely limited choice of breakfast items. Couldn't find me an Earl Grey teabag. Really? I'd say these days thats quite a common type of tea. Very limited views of the apron. Tables extremely small. Staff at welcome desk have jackets on. Not exactly a positive vibe. Complete waste of money in my view.

site_logo

Joan Miller . 2024-09-22

MORE AT Google

What a dump dirty glasses miserable staff Business class what a laugh went to Pret instead

site_logo

Mr H . 2024-09-16

MORE AT Google

The lady at the reception was very nice, friendly and helpful.

site_logo

abdulrahman alnaeem . 2024-09-15

MORE AT Google

Three tables were reserved for the entire time we were here....sorry but if the people don't show take the signs off....lunch veggie choice consisted of one option only...not as advertised. Save your money and stay away!

site_logo

Janet Kirby . 2024-09-13

MORE AT Google

The best place to sit and enjoy a drink or a decent breakfast the staff are very friendly and will go that extra to satisfy the most particular of traveller. Love this place it’s quiet and not busy as the lounge. The only negative point was I asked for toothpicks and was given wooden stakes lol.

site_logo

Tahir Anwar . 2024-09-10

MORE AT Google

Sterile atmosphere, have to go through stern attitude of bar staff for alcoholic drinks, of which lager tasted watered down. Food minimal breakfast choice which was dry, tasteless and not replenished. Compared to the lounge on return from Helsinki is the difference between the savoy and a greasy spoon. Manchester airport is in dire need of an overhaul, starting with this place.

site_logo

rob Baker . 2024-09-09

MORE AT Google

Rubbish filthy grumpy staff and NO VODKA dont book this lounge

site_logo

Julie . 2024-09-07

MORE AT Google

Don’t waste your money! Thankfully we got into the lounge with your Amex passes for free, but how they can charge £40+ for this lounge I don’t know! It’s tiny, minimal food (better drink selection though, but we weren’t on the p*ss), no atmosphere. If you want a lounge, I’d try every other option first - or save your money!

site_logo

Sam . 2024-08-31

MORE AT Google

Well definitely not worth the money, arrived and the 3 yes 3 window seats were either reserved or full, changing over to lunch, chilli, rice, pasta, garlic bread, some cold salad options, no nibbles, no Sandwich, no crisp, crackers, 3 beer choices and red/white/rose wine pretty poor show for prices they charge, pretty dark space, soft drinks available as is tea and coffee, tried numerous times to connect to WiFi without my success, would I recommend No definitely not, other options are better value

site_logo

Jane Lark . 2024-08-27

MORE AT Google

Awful experience the hot food is actually cold not worth the money currently paid £90 basically for a coffee.. avoid at all costs

site_logo

Sally Antingham . 2024-08-25

MORE AT Google

Do not pay to come here we paid £125 to come here, no ice , chairs and floor dirty, hardly any drinks and a massive que , food is discusting and hardly anything to offer , raw chicken and cold food , fruit is out of date and soggy and it’s just horendous. Will not be coming back

site_logo

Lewis Sass . 2024-08-18

MORE AT Google

Absolutely the worst start to a holiday. Staff seemed liked they begrudge being there. The blonde lady should not work in hospitality. 2 choices of hot food. Pasta or chilli. Both average at best. Salad selection awful. Just depressing at the start to the holiday! £50 each is an absolute joke avoid at all costs!!!

site_logo

Jeanette McCartan . 2024-08-05

MORE AT Google

With a clearly semi empty lounge, and having Priory Pass, we were not allowed to get in without a reservation

site_logo

Daniel G. Ríos . 2024-08-04

MORE AT Google

Don’t believe the web page menu. We have the option of chilli con carne and macaroni cheese. Glad we didn’t pay for this. I know if id parted with £30-£40 I wouldn’t be happy. On the upside it’s a lot quieter than escape but lacks food. Guess we will just fill up on drinks

site_logo

Adam Brown . 2024-07-28

MORE AT Google

Despite having a priority pass, we were denied entry. Although the lounge was relatively empty, business class passengers would be given priority. Alternatively, you could have reserved a place for a fee. However, this must be booked 48 hours in advance...

site_logo

Louis Wild . 2024-07-21

MORE AT Google

Had very good beautiful place recommend everyone to go and check the place one thing is not right You can improve by you can improve by recruiting more stuff with the security and it will be better for your company as well and for the customers will come to your business and it is for future your benefit. 👍

site_logo

Abad Ali . 2024-07-04

MORE AT Google

Not a great selection of food and drink as promised.

site_logo

hayseyd431 . 2024-07-04

MORE AT Google

Overall a very positive experience - albeit the food isn’t 5 star, but what are you to expect for the price you’re paying? I’d say it was sufficient for what it is and what we paid. Honourable mentions to the staff (Janis, Paula & Toni) who made our experience so enjoyable from the initial conversation with Janis on the door - can’t fault that and we were very well looked after. A real credit to both the lounge and Manchester airport.

site_logo

Dan Sim . 2024-07-01

MORE AT Google

I think there has been a general decline in lounges recently, but this one has fallen off a cliff edge. Food choice🤣 Food quality 🤪 Dingy, dirty,uncleared tables. Only gave a star for service as working there would make anyone miserable...and they were. Honestly, save your money and enjoy a good start to your holiday. This lounge is truly appalling.

site_logo

Andrew Hollis . 2024-06-27

MORE AT Google

Very disappointing. Staff were noisy, too interested in themselves and cutlery was filthy, still had old food on the spoons. Food choice is limited and not labelled. Save your money. Go somewhere else

site_logo

abateman26 . 2024-06-15

MORE AT Google

Walked in, walked out. Old, tired and badly in need of updating. Comfier seats outside of the lounge, food looked disgusting…lighting and general ambience was just so poor, we literally walked in a walked out. Easy to see why no one else was there. Shame.

site_logo

Ben Fretwell . 2024-06-08

MORE AT Google

Fortunately didn’t pay for this awful excuse for a premium lounge. Simply do not waste your time / money. The breakfast available was some dry scramble egg, beans with the only bread option being a muffin. Just stay in the main area or another lounge.

site_logo

James S . 2024-06-03

MORE AT Google

Great experience and definitely worth the money. Food and drinks selection was great. Staff all friendly, especially Maria, who was really warm and friendly. Would recommend to others and will be here again

site_logo

Max Woski . 2024-06-03

MORE AT Google

Poor value for money. Very small gloomy lounge. Very limited food. I don't recommend. Staff very helpful. Totally different from Aspire Lounge in Terminal 1. Will not return.

site_logo

Lee Lacey . 2024-06-01

MORE AT Google

DO NOT COME HERE! This is the worst value for money experience I have ever received! The standard of the food is utterly appalling, you wouldn't give it to a stray dog! The choice of food is very limited, often little of it and drinks included are limited without upgrading to 'Premium'. Every single person in the lounge was complaining about the standard of it particularly given the incredibly hefty price tag! (1 family had paid £130 for 2 adults and a child). The staff aside from Pedro were rude, sarcastic, questioned why people weren't happy despite the clearly poor level of service and food. Pedro was the only reason this place deserves 1 star - he apologised for our experience and how unhappy people were. He was respectful, hard working and tried his best to make the environment relaxed, clean and happy. Not a good start to the holiday... Do not waste your time by coming here - going to any of the restaurants outside would be cheaper, far more enjoyable and of a much better standard!

site_logo

James Bell . 2024-05-29

MORE AT Google

very limited selection of food, chilli or a pasta dish, no actual deserts just some mini muffins or a biscuit. Then to add insult to injury, after paying almost £90 for the 2 of us to enter, when ordering drinks from the bar, Prosecco wasn't included, that would be an additional £6 per glass, just a very poor house wine. I will be contacting holiday extras for their take on this.

site_logo

Paula Savage . 2024-05-28

MORE AT Google

Worse customer service I’ve had at an airport lounge, the lady at the front desk was very rude (blond, short hair), seemed like we were just bothering her. On top of that, the lounge is very uncomfortable, the lady had to control were we sat, so complicated. Seems to me, priority pass is going downhill with the lounges they have. If you can avoid this place, please do.

site_logo

Jennifer Jimenez . 2024-05-25

MORE AT Google

Food cold , not much choice in drinks compared to Escape lounge. Drinks like prosecco & rum you had to pay for. Would not recommend this lounge at all. Escape lounge 100% better

site_logo

jayne byrom . 2024-04-28

MORE AT Google

Absolutely ridiculous, waste of money. We paid for three, 2 adults and a child. There was nothing for children food wise. The food on offer was bean chilli and rice, there was cheese, crackers a couple of dips and some fruit. If we wanted anything else we had to pay. Coffee, soft drinks and draught beer was free but most drinks were extra charge. I will definitely not use this lounge again.

site_logo

Louise Marriott . 2024-04-22

MORE AT Google

Couldn't even get in as they aren't taking priority pass at the moment. Seem to be prioritising people who are paying to get in...... so what's the point. Won't be back to try again in future

site_logo

Duncan Mckechnie . 2024-04-15

MORE AT Google

Apparently 5.00 am is the busiest time (so I was told) and that's why there wasn't any porridge and the scrambled egg was dried and hard. Decided I would just have a banana - "sorry, they've all gone". Absolutely a waste of money!

site_logo

Castle Willow . 2024-04-09

MORE AT Google

I was denied access with a Eurowings BIZClass ticket! Access to the lounge is listed on the Eurowings website for BIZClass.

site_logo

Bernie . 2024-04-09

MORE AT Google

If you are going to go to an airport lounge in T2, avoid this one at all costs. The food and drink are poor quality and the service was substandard. The bar seat I was given as my only available choice of seat was next to empty but untidied places, the "lounge" is too small and cramped for the space to feel anything but claustrophobic. The atmosphere and environment is nicer out in the main terminal,

site_logo

M Prime . 2024-04-06

MORE AT Google

Worst lounge i’ve ever been, little food, poor decoration, crammed and expensive. staff were friendly though

site_logo

Simon Owens . 2024-04-05

MORE AT Google

Called in last Monday for breakfast before our flight to Spain. The food was absolutely shocking, the sausages were like bullets totally inedible, the scrambled eggs were cold and the bread rolls were like cardboard, what a waste of £40. It is the worst airport lounge I have ever been in. Anyone thinking of going don't bother. Maybe instead of everyone getting a reply of 'will pass comments on to the lounge manager' they spend the time to put a massive problem right. I will definitely not be using this lounge again. Writing this whilst sitting in Alicante airport lounge which puts Aspire at terminal 2 Manchester to shame. People who have complained about this should be entitled to a refund, don't you think?

site_logo

GEORGINA HANDLEY . 2024-03-30

MORE AT Google

First time in and did not live up to its title… very uninspiring, food was cold and lady on the front desk clearly missed the customer service training! Also has no view of the airport and looks like it needs finishing.. avoid.

site_logo

Sean Baber . 2024-03-29

MORE AT Google

Please do not waste your money. The food was mediocre at best, the chairs were dirty the only positive side were the staff. Better to find a sport in one of the bars upstairs and pay for drinks.

site_logo

Matthew Brown . 2024-03-20

MORE AT Google

Every time I fly from T2 it is always ‘at capacity’. I have both dragon pass and priority pass both of which they advertise as accepting to the lounge but yet never allow in. Other terminals always seem to have space why is it only this one that does not?

site_logo

Louis Hurst . 2024-02-26

MORE AT Google

Aspire Lounge at Man. terminal 2. Very quite during my Thursday afternoon visit. Usual Aspire layout, facilities and setting. The bar alcohol options are a bit confusing... some beer is complimentary, others aren't, cider has to be paid but wine is included. Very friendly staff though, they made me feel right at home.

site_logo

Greg vD . 2024-02-15

MORE AT Google

Nice place to eat and drink without the Manc scatters.

site_logo

Steve Jones . 2024-01-21

MORE AT Google

Similary restaurants in North West

restaurant_img
3.2

3093 Opinions

location-icon134 Oldham Rd, Ancoats, Manchester M4 6BG, United Kingdom
outdoor_seating_366496takeaway_366496delivery_366496

What happened to this restaurant? I used to order Pork in Hong Kong-style sauce, and it wasn‘t bad. Why have reviews and grades been so low?

restaurant_img
3.2

11 Opinions

location-icon513 Wilmslow Rd, Greater, Withington, Manchester M20 4BA, United Kingdom
outdoor_seating_359179takeaway_359179delivery_359179

We ordered from here last night and they didn’t give us half our order. When we called to let them know, they refused to deliver the rest of our food or give us a refund - just to mention it next time we order. Ridiculous!

restaurant_img
3.2

84 Opinions

location-icon1172 Rochdale Rd, Blackley, Manchester M9 6ER, United Kingdom
outdoor_seating_341386takeaway_341386delivery_341386

order food to come friday tea time it was cold had to put it in the microwave food awful NEVERAGAIN WE NOTORDER FOOD FROM HERE chips cold soup cold dont order from jade garden

restaurant_img
3.2

17 Opinions

location-icon44 Bridge Street, Manchester M3 3BT England
American
outdoor_seating_274361takeaway_274361delivery_274361

Such a lovely environment, staff are lovely and friendly. Food was great such as drinks . DJ was brilliant hand a lovely night .

restaurant_img
3.2

286 Opinions

location-icon23A The Birtles Wythenshawe Shopping Centre
outdoor_seating_309747takeaway_309747delivery_309747

Customer service was appalling Staff were rude to Customer The whole presentation was shabby and staff Hygiene was poor