ASK Italian (Gloucester Arcade) in Kensington and Chelsea

I entered a not very busy restaurant with my wife and two children. I had to ask to be seated, ask to order, ask for another drink, ask for salt, pepper and Parmesan parmigiana, ask for the dessert menu and finally ask to pay. I know it’s called “Ask” but I doubt this was part of their vision. Food was 8 out of 10 and reasonably priced for the location, quality and portion size. 👍🏼 The service was terrible, staff was not attentive at all and definitely on the rude side. Made us feel like we were bothering them just by being customers. Unfortunate as that was the only let down of the experience.

This Italian Chain is really nice! We ate here for the first time in 2016 and have fond memories of the restaurant, so we decided to eat here again last week to see if it is still the same. The restaurant has such a lovely ambience and was festively decorated for christmas. The service was also very friendly. I am now vegan and am very happy to have such a good choice of vegan food. I ordered the vegan pizza Pesto Giardino. It could have been a bit bigger, but I still got my fill and it tasted really fresh. My mother had the Caesar salad and was also satisfied, except that the croutons in the salad were unusually soft and could have been filled with something. Classic croutons might have been a bit better. At the beginning we also got a little sip of complimentary lemonade, which was really nice. Overall we were very satisfied and will definitely be back.

We were freezing after walking with a suitcase and kids when we saw the place and decided to go in. The restaraunt is pure cozy and welcoming , just as the staff, very friendly and smiley. I was checking the menu, but I am very picky. I usually have ti see or smell something to say -this is what I want , since I can't finish a meal because I don't eat much, I want every bite ti be worth it. They have an online optuin where you can also check the menu , so I was going for one thing , but then something with fish sold me out with the picture they have uploaded. My husband had Calcone, I had fish from the specials, my daughter had pasta bolognese, and my cery picky almost 2, years old son , who is very picky as well-had chicken lecca lecca with potatoes from the sides. My husband said that the pizza reminds him as home-so delicious. I had the best tasted fish I have tried for a long time in a restaurant. The pasta also disapeared quickly :) but we decided that the chicken was the best because usually my son doesn't eat it fully , and this time he did-even with little help , cause we tried it. To be fair -I think my fish was the best, but so does my husband said about his pizza 😊 really nice and worthy place to visit. They also hve home made lemonade that is served whrn you get in as shot glass , so we ended up getting it as well, because the kids loved it. :)

Food was mediocre. But, it’s very cute inside and had great staff

Correct to eat in London, which is already a lot. Pasta a little too soggy, normal pizza and sea bass a little overcooked, Correct service but without personality

The oven aubergine raviolli pasta was a bit dry recommended to have more sauce

Very friendly staff and delicious food!!

Delicious food and very nice staff.

Alfred was great! I’d come back next time!

Excellent food and service! We came with a large group of 60 people, the food was on time and smoothly served, everyone was really happy and satisfied with the Christmas menu and atmosphere. Thank you for the whole team!

I had great vegan Margherita pizza here - they also had a vegan spaghetti that looked nice, plus a vegan dessert. Lovely warm Christmas atmosphere as well.

Great experience and great food

Came here for our work Xmas party and the service and food was incredible! Especially Enver. Would 100% recommend coming here

Cutest little lemon plates, very convenient!

Brilliant lunch. Great food and great service from Enver and the team.

Enver was great and the whole team were incredible! 5 stars!

We had a lovely Christmas lunch for our team at work. Food was delicious and the staff were so sweet and friendly. Thank you!

Enver was a great server! Went above and beyond!

Enver served us today for our christmas lunch. The food was very yummy and our server was very welcoming and informative. Definitely recommend!!

Our host Enver was so accommodating and was such a great host for our Christmas lunch! Enjoyed the food and the venue was amazing

Great service and I enjoyed the biscoff cheesecake

We had a lovely lunch here! Amazing service and food and festive vibes. Special thanks to Enver for being so friendly, helpful and professional! Definitely recommend :)

We had a very lovely team Christmas lunch. Tasty food and great service.

Very lovely staff. Had a nice Christmas lunch with colleagues and they were very accommodating. Would recommend for large groups.

Came with our work Christmas lunch. Really great, efficient and friendly service.

Lovely food, staff and atmosphere! They looked after us very well and we had a great time.

Quick, polite service, lovely food

Very friendly. Excellent pesto pizza. Fun drinks

Came in for cocktails and they were great! Staff also friendly :)

Festive cocktails are banging!!

Price is too expensive for mediocre Italian food

The starters, pasta (carbonara), dessert were all spectacular. Tasty food and friendly staff!

Their treatment of Arabs is very bad

Very nice staff. An extremely pleasant stay.

We came to the Gloucester arcade restaurant as a big group, with lots of different orders and dietary requirements, and the staff were so kind and helpful, they really made us feel welcome!

Perfect little evening for me and the kids. Good food choices for our needs. Staff were truly lovely and friendly with the kids

Great food lovely service I will be back again

The service at ASK Italian stands out for its attentiveness and warmth. A waitress name Ceren, was quick to welcome us, offer recommendations, and ensure that every aspect of the dining experience meets our expectations. Ceren’s knowledge of the menu and passion for Italian cuisine add a personal touch.

Amazing service! Loved the food. Will definitely go back again.

Dinner was great and speedy, even though was very busy

As he shall henceforth be known Alfred the Great Thanks for your brilliant hospitality, kindness and attentiveness to our table tonight and accommodating our group of 8 on the spot Your a credit to Ask Italian Cheers Tom

Lovely food, lovely service. Amazing restaurant!

Wir waren aufgrund positiver Bewertungen in dem Restaurant. Positiv: Nette und schnelle Bedienung Negativ: Tisch nicht abgewischt (klebrig) Geschmacklich weit weg von Italien (Pizza Calzone nicht durch, Pasta mit Stern…) Leider keine gute Empfehlung

I ordered sea bass with veggies, and it totally met my expectations! The service was fast, and they seriously took my allergies into account..which I truly appreciated. Would definitely come back to try the other aubergine ravioli.

Very flavourful food, happy ambience, great service and friendly staff!

Nice and very nice environment. Friendly staff

While staying at a hotel in Kensington right by the Gloucester Road Underground we noticed a small shopping mall with ASK Italian inside. We stopped by for dinner and it was fabulous for a casual meal. The service was very good with a very friendly staff and the food was great as was our Italian wine. The cost was very reasonable by London standards and we returned for dinner a few days later. Lastly it is local favorite to include families with children.

Italian restaurant with very nice decoration. The dishes are very good, but be careful of the spicy dish, if you are not used to it because it is really very strong. A little extra for the desserts which are extremely delicious.

Top marks for a casual, yet quality meal. Complimentary lemonade, lots of options on the menu. The beef ragu tasted properly slow cooked. Pasta was perfect. Bruschetta was a little bland. Decent wines. Looks very popular and full of regular customers.

OMG! The lasagna is delicious!!! The appetizer and dessert as well. We devour our plates.

We took an all day tour and our bus dropped us off right across the street and we hadn't eaten all day. There was plenty of room and the food was AMAZING! It might be the best food we have had on our vacation. Might need to go again before heading home. The caliente calzone was spicy and really good. My husband got a pasta with meatballs and peppers and he loved it and I thought it was good too.

We have visited this place many times. The service is friendly though a bit slow sometimes. The food is very tasty. Decent portions too without being overwhelming

A group of 12 of us went today and despite our numbers the food and service was outstanding. Can’t fault. Well done waitress and cooking staff.

I waited by the desk as the two male members of staff made a fuss of other customers. When one finally gave me his attention he just airily instructed me to "sit over there" waving to a table. My lasagne was very small and not particularly tasty for the cost of £16.50. No-one asked how my meal was or if I wanted dessert. and/or coffee. In fact, I felt completely ignored. I had to go to the till to pay and noticed that in spite of the lack of attention, a 10% "service" charge had been added. I'd have happily left more if these guys had been even vaguely welcoming or hospitable. They seriously need to up their game.

Complete rip-off, we came at lunchtime for the 9.95 pound formula and they refused the discount and wanted to charge us 100%. We complained and got a poor discount... so we paid 13-14 points each. What generosity. And to top it all off, they took the liberty of being unpleasant and telling us "it's your fault, you should ALL have said you wanted the discount". In short, a restaurant to be avoided, unless you like being ripped off.

Pizza abbastanza buona in ambiente moderno…buona birra alla spina e servizio veloce Prezzi forse un po’ alti ma d’altronde siamo sempre a Londra

A very beautiful and clean restaurant. It will amaze you with the delicious and delicious food it offers in the wonderful Italian style. The service staff is very kind and very cooperative, and the atmosphere is very nice for sharing with friends and groups. I recommend trying it and enjoying the wonderful taste it offers.

Love the food and the ambience, but the service was absolutely incredible. Drini was amazing. He made the whole experience. He is very knowledgable and anticipates the needs of his customers. This was the best customer service experience I’ve had in London.

Had a lovely late lunch with my half at this branch. Fast and polite service, great food, nice location, would definitely come back again. Thank you.

Drinni was our waiter and was excellent. He was friendly and engaging with us and made our dining experience pleasurable.

Food is excellent, especially the calamari and burrata carbonara. The cherry biscotti martini is also a must have. So good, we went back a second time on our trip to London.

Pizzas aren’t good, no taste and really dry. I gave 2 stars only because the lemonade was really good. In addition we didn’t receive what we ordered. Staff isn’t friendly, almost boorish. Music was quite loud. Overall not that great of an experience, I wouldn’t recommend.

L’accueil est moyen il faut chercher le sourire sur le visage du personnel 20 min avant de prendre la cde. Encaissement sans aucun sourire. je déconseille vivement

Amazing friendly experience from our Waiter erio (sorry if spelled incorrectly :) ) will be coming again 😌

Excellent service from Erion and the desserts where amazing!!

Really nice place with the best service .The guys and the most Erio was really friendly.We will come back 1000%%% .Thank you so much

Very normal and the staff are excellent

Great Italian food and friendly knowledgeable servers. We had a great meal with a lovely glass of wine and dessert.

I've been a loyal customer here for years, but today's service was disappointing. The waitress got my order wrong. The food was tasty, but it would've been even better if the staff had been more interactive or cracked a joke or two. The service charge was £15, and while the food was delightful, the service could have been improved. I decided to take off the £15 service charge from my bill since it didn't meet my expectations today.

First day in London and we decided to visit this restaurant. The food was “good”, but the service is really very bad. He Slow service, the waiters come and go in front of you and don't even say “hello”. The price/quality ratio is too high. Bad experience, I wouldn't go back.

Reliably good food, served quickly. Great location. I liked the decor... a funny mix of Mediterranean lemon orchard and disco balls! Only disappointment was our waitress who didn't speak a single word to us or crack a smile the entire time we were there.

We had booked ahead and informed staff that this was a pre-concert meal. So we were very impressed by the speed of service. Our food was delicious, and the Manzo Piccante I had had a nice chilli heat. All staff were friendly and helpful, even when the restaurant became more busy. We have been to ASK Gloucester Arcade many times before as it is convenient for the underground station, and an easy walk to the Royal Albert Hall. We will certainly choose this restaurant again for all the above reasons.

The food had too little taste. My spaghetti carbonara had 6 pieces of bacon. The prices are not appropriate for what you get

We went for dinner and the experience was great. Excellent service. During dinner we were served by three waitresses and the manager and they were ALL kind and friendly. Very good pizzas and spectacular desserts. 100% recommended

It was my first time eating at this Italian chain and it didn’t disappoint. The place was very beautifuly decorated and they even brought a complementary sip of lemonade. The food was great, though the portions were on the smaller side, but we were full anyway! It wasn’t too crowded either so we had a very pleasant lunch!

My daughter and I had an incredible experience for dinner tonight. The food, drinks and service was lovely! 🥰

Italian cuisine for the English but not for the Italians, overcooked and watery pasta, edible pizza but none of it respects the traditions, not even the margherita where oregano is put. Nice environment

Service a little dry and long. Food OK as you would expect from this type of restaurant. Varied choice to please as many people as possible

The staff were really friendly when they served us. The food was delicious and it came on time with the drink. The 2 pizzas looked amazing, great taste and price was okay . The service was excellent and I would highly recommend this place to anybody who loves eating Italian food. The location of the restaurant is near to the Gloucester Road underground tube station.

Everything was delicious, good pizza. good service, asked for another table without air conditioning, no problem.

Perfect. Restaurant clean and tidy. Meals great and timely. Service brilliant. Sorry we did not catch the names of our three servers but they were all fab.

Food was great, we didn't had to wait the food more than 10 minutes.

Food was exceptional, and service from Enver and the rest was amazing. Just what I needed.

The daughter loved the pink lemonade. Staff super friendly and helpful. Food exactly as expected.

I came to get fast and fresh baked, and they fully met my expectation. The mushroom and truffle calzone was on my table in just 10 minutes! It had a gentle taste with that juicy truffle sauce, and the pastry was spot on - crispy on the outside and soft in the middle. Thanks for complimentary homemade lemonade.

Albi was superb with us! He’s a real star 🌟 Thank you for taking care of us so well xx

Arrived without any expectation as the restaurant was conveniently located for me. Clean and simplistic with both in- and outdoors seating. There was a slight delay in receiving the menu but once attended to the service was really good from Drini (our attendant for the evening). Drini recommended the burrata carbonara and it was simply amazing! Creamy, tasty yet light and with the chilli oil recommended by Drini it really elevated the complexity of taste already present. If I had a longer stay in London I would most certainly go back, for birth the food and the friendly attentive service received. Thank you...

This place is so cute! the decorations are amazing and the staff are so attentive. It feels like such a homey atmosphere and the food felt like proper italian food, was so yummy! They even serve fresh homemade lemonade on arrival and the biscofff cheesecake was delicious ⭐️

Thank you so much Albian for your lovely service.

Albian was an excellent waitress. He was so friendly and bubbly. We will recommend this place in our hotel

Very bad experience. The food was only medium grade. The male waiter treat customers based on their skins. As an Asian, he took away our glasses for welcoming drink immediately as we sit down; but other tables with white skins were given welcoming drinks as soon as they sit down. I spoke to him before we pay the bill, but he pretended like could not understand my word, I spoke very loud for three times then he gave us the drink. Very bad experience, do not give money to this racist.

Lovely meal really enjoyed it- albian was great x

Food was quick and delicious. The service is welcoming, warm and friendly. Will be returning.

The restaurant was clean, and the staff were friendly. The food was served quickly. I had the beef brisket pappardelle, and it tasted great. Highly recommended.

The waiter is really friendly and the food is great, had a good time with friends here

The portion is quite large and delicious.

Great place, great food, great service. My waiter was Albian and he was very nice. Thanks!

very helpful personal nice food... the 4 stars for the food because of the salad. perfect desserts

Arrived at this branch of ASK and it was dead. Waiting staff seemed miserable and bored. No friendly greeting. I could see that the cooking staff were mostly scrolling on there phone between orders. When my food arrived the portion size was small. Had my food and was given desert menu. It took 15 minutes to come back to take my order and again the staff were not busy and we're mostly on there phones or walking around with an airpod in. The restaurant was soleless. Plenty of eateries around here. Do yourself a favor and go elsewhere.

So basically i forgot my prescription eyedrops on the table and i came back after 2 minutes and the waitress said she threw away… Besides thar, the food is ok but the service is quite bad