ASDA Cafe in South Lanarkshire

always missing item no explanation as to why or alternative product worst service

Yet again mussing items. This time salmon fillets and salad, the frozen chicken burgers and chips were delivered but not the fresh food. I have gave up getting groceries from same day deliveries as they alway have mussing items

half my shipping not even shown up. Really not happy at all

I think if stuff is out of stoke. I ordered bacon and sausage with rolls. Why give me roll when the stuff was to go on it. I ordered pancakes for the kids with strawberrys cream syrup and ice cream. Never got the pancakes so had no need for the rest

Shopping was delivered in an unsealed Asda bag & half of my shopping was missing. Called the store & spoke to the most arrogant pr*ck called John? Tried to express some feedback that the bags should be sealed even with a staple so that if it’s tampered with there’s proof. Was asked if I had definitely checked my receipt correctly & advised John I was not thick :)

Missing items that were needed. Shocking

ALWAYS MISSING ITEMS CANNOT REMEMBER EVER GETTING EVERYTHING I ORDER EVER SINCE THE VERY 1ST ORDER I PLACED WITH YOU & I HAVE TO WAIT FOR UP TO A WEEK FOR REFUNDS, WHY DO YOU CHARGE ME IF THE ITEMS ARE NOT AVAILABLE ITS JUST NOT ON, I PAYED OVER £4 DELIVERY & 3 OUT OF 12 ITEMS WERE NOT DELIVERED AMOUNTING TO OVER £12 DISGRACEFUL.

Order never came and was marked as delivered what’s the point of the code if the driver can just mark it as delivered ?!

The worst place I have ever had the misfortune to visit. Rude staff, cold food, I don’t appreciate being told off for not ordering in the right place. It was my first time in this place but never again.

Never got what I order always missing items always.

I didn’t receive some of my items

not delivered. contacted JustEat. whats the point in having a delivery code to give the driver if they can mark it as delivered without the code?

2/3 items missing and no thing to say out of stock

My order never arrived. 3h waiting, delivery time being pushed away. I lost time and money. If the shop couldn't process my order they should have cancelled it and let me know. I understand weather conditions are bad today, but I pay for the service.

For some reason items that should be in stock werent on this occasion (store has a bakery and large chiller section) and two staples were out of stock. items were fresh and arrived in a timely manner

Supposed to be delivered at 16:30, delayed twice, eventually changed to 18:55. Marked as delivered at 18:05 despite not having arrived.

said product was out of stock when it wasn't now have to wait 5 days for refund

Toke over 90 minutes to arrive and 3 seperate items were missing.

It’s great now they have started to let you know if there is anything that’s out of stock

I've never met catering staff like that!!!! Spent £0 & walked out. Whoever owns this clearly never visits & I suspect there's no manager. Just staff with ulterior motives to give themselves the easiest day possible. Almost every review here says the same thing. None of the staff would last a trial shift in normally ran cafe.

Order was NOT delivered. I gave the order back to the driver as it was completely the wrong order

Had MULTIPLE items missing! I don’t even know how that’s possible. Literally so many things missing from my order.

2 bottles of wine missing, caught the driver to explain he shrugged and said that’s all they gave.

really fed up with asda 3rd day in a row I have tried to get batteries and 3rd day in a row they have not been available

I have had delivered the totally wrong order and not one thing I did order delivered what can be done as driver would not take it away for exchange

original delivery time 45 minß ....3 hours later it came with multiple missing items

ORDERED 5 ITEMS 1 ARRIVED DDELIVERYMAN WAS RUDE YOU ACTUALLY THINK YOUR GOING TO CHARGE ME FOR 1 ITEM ? NOT HAPPENING CONSULT THE CUSTOMER THIS IS INSAME I ITEM YOU CHARGE ME DELIVERY ????

will never order from Asda again items missing so will have to go out and get them defeating the purpose of getting a delivery. Not happy

First time using grocery and although some things werent available it wasn't a deal breaker, quick delivery

Ordered 14 items, 4 missing. Now have to wait up to 5 days for them to investigate and refund. Won’t be using again.

missing a few items as usual ... always the case

Utterly horrible. The place is understaffed; they had someone ensuring queues were proper one day, the next, no-one. Sick of the fact they allow other kids to skip like vultures or people who’ve starved themselves for a month and still serve them. At one point, it took me 30 minutes to get served when I was halfway in the line, where I originally. If you can’t even operate something as little as a cafe efficiently, don’t even bother operating it at all. Go to Agnews or (can’t believe I am recommending them) Grade-A.

Absolutely shocking half my items missing !

VERY badly packed eg. fruit loaf under heavy shopping and other bag milk at the bottom upside down. I'm not great at packing myself but the items look like they were thrown into the bag! in fact they must have been. never seen "packing" like it.

Order was late by 1 hour 20 minutes

Completely wrong order nothing I ordered was in the bag, get it right next time Asda lol

Out of stock items which were advertised. Now I have to wait 5 days to be refunded

absolutely abysmal , every single time I come to order something it's says its in stocks then checkout says items aren't in stocks and won't tell which, I've just ordered some stuff for the house and received half , then call up to find out what's going on and they say it isn't anything to do with asda , asda employees accept the order , read it pack it and they say its nothing to do with them , this place is a joke , honestly I've referred about 50 odd people away bc of this terrible service

I did not receive two items you refused to refund thats stealing I did not receive the goods so if you have proff the items left your store speak to your delivery guy absolutely disgraceful!

The driver was very nice and not too late. I realised after the driver left that 2 items were missing from the order that I’ve been charged for though. The 2x packets of figs which were £1.78 in total, if that could be refunded to me please. Thank you

Blantyre Asda Awful! Waited well over an hour to receive a message accepting my request to cancel my order ….. No I didn’t ….. Then Asda Hamilton items missing ,it is infuriating ax there is NO COMMUNICATION.

Most items missing, ridiculous, will never order from them again

Disgusting how our shopping was short and no help

Ordered a selection of things for a cheese board 2 things didn’t come at all and the main thing I wanted wasn’t in stock why have it on the website 20 pound for nothing

Several missing items from last minute shop!!

Milk was 2 days out of date, 2 items that I really needed were missing. Therefore I will not be ordering from here again, staff should be taught how to do their jobs properly. I say this as a former supermarket member of staff who used to work in the online shopping department.

Missing half the items. Delivery came at decent time however ordered multiple items that weren’t there. Just typical the things I actually needed didn’t come, this always happens with Just Eat. Not good enough to be honest

Still waiting … guessing I won’t be getting it

The quality and time was good, but quite a few items are missing. I know i ordered quite a lot though and the guy who was delivering it was elderly so im not enraged lol. Got most of what i asked for anyways. If you reply to these reviews is there any chance you could tell me if these items were out of stock or it this was a fault on the delivery drivers part? Thank you

Waited almost 3 hours for my order. The time when it would be delivered kept changing.

Didnt receive my can of monster

Post surgery, unable to go out, thought I would use for a little shopping for dinner. 2 things missed. Waste of time and money. Will not order form again

didn't receive everything I ordered and didn't get a refund either

Shocking customer service, Paid £36 for shopping. Several items were missing from my order, I contacted just eat regarding this issue and they told me I wasn’t entitled to a refund but wont say why. Paid for at least 5-6items I didn’t get shocking!!

cmon asda blantyre always something missing

I had 5 items missing from my order and been refused a refund and expect me to pay for items that I didn't receive. Absolutely terrible customer service from Just Eat

The delivery driver drove past my house turned around and drove off without delivering my order. He stole my food and marked it as delivered.

Everything missing waste of time.

only have my item's were delivered and it's very difficult getting ur money refunded from just eat . I'm unhappy with asdas level of service

items missing and was charged for them

this is the first and last time.e I will use Asda via just eat..I spent £262 on food. When it arrived, there were only 5 bags. I unpacking the bags and realised that HALF of the items were not there and I mean really big items, like a chicken!! I was really distressed, as I had a number of family members coming over and I have 3 foster children. The complaint process was was clumsy and stressful. The only option was to give us a refund that takes up to 5 days?? TERRIBLE SERVICE ALL ROUND.

half the order missing takes a week to refund I've kids to feed. terrible wo t order online again

Items missing that were needed

Send a dude with the entirely wrong order, poor driver said it had my name and number, but i didn’t order a whole Sunday roast i ordered ice cubes and coffee

Order was missing 5 items not happy atall as it was the only things I really needed for my autistic son!!!

not delivered but says delivered

Driver was lovely however some stuff missing and driver explained to contact just eat. Asda missed few items for my elderly mum. Have requested refund.

I was missing my cow & gate formula

Everything else was good apart from missing x4 items. Delivery was fast and earlier which is better

Not all inside. Tea missing? What is that??????

Carrots were all brown and soft, 2 items missing, onions were not good quality either, it’s pathetic I only ordered 8 things and yous forgot 2 of them which meant I then had to go to the shops anyway! Won’t be ordering again

Absolutely ridiculous! Was waiting so long and need these items for tonight! Whole order bar one thing was delivered! Never ordering from there again! Disgusting!

first time using Asda for some items, only to find missing items. shocking 😯

Would like my money back missing items that I Oder

Missing half the items…joke of a shape

thought I would order from a different Asda this time as 4 out of 5 times I was missing items from the Tory glen store so ordered from the Blantyre store this time not only was I missing items it took over 3 and half hours to be delivered.

no wine received driver said only 1 bag

Three items out of stock and 2 items missing. This wad my first time using this method of shopping I'm glad I never got a big order as howsny more items would be missing or out of stock.

My milk is missing from the order

there was a couple of things missing on my order but was sorted immediately great

NEVER HAVE EVERYTHING I ORDERED DELIVERED ITS SUPPOSED TO BE A SUPERSTORE …….

I am absolutely disgusted. I made an order to Asda of goods around just over £100, they turned up very late and most items were missing, around £60 worth. I immediately went back and selected all the missing items and now I’ve just been informed by Just Eat that I won’t receive my refund of £60+, I am absolutely shocked and disgusted by this and will be taking the matter further.

Status said courier at the store for over an hour, then changed to delivered with a delivery time of an hour ago with no order delivered - no way to contact courier or receive an update, a disgrace

The store charge me full price but deliver to me only 2 items from my order completely outrageous I already apply for refund

Eggs bread potatoes juice and ice poles missing

Items missing, driver disinterested when asked about other items

Items missing 2 packs of rolls, chow mein sauce and smaller pack of strawberries given than ordered

If I can give a minus rating I would. This is the simplest of orders I made and they sent someone else’s order to me which I had to send back with the delivery driver. So now I’m left with out the goods I ordered. A very unprofessional mess!

items missing and no refund so dissatisfied and disheartened to use service again

my order should had been 25mins I chatted online as I had to leave fir work it was pushed out 3 times order left by driver but I wasn't there trued to call store they vouldn cancel order.

Half the order also wasn't there

Missing 3 items? Absolutely pointless order, use this service for when you can’t get out the house but end up needing to go anyway with 3 items missing! Is it Asda who can’t be bothered to do their job on order picking or is it the driver?

sugar was burst when I received it.

Had everything I ordered so all good.

a lot of items missing from my shopping list

Items missing, hula hoops 12 pack £4.34 not delivered

missing items very expensive order

ALWAYS MISSING ITEMS ALWAYS THE SAME GETTING FED UP WITH IT.

Food cold unediable poor service

ALWAYS STUFF MISSING GETTING FED UP WITH IT.