Asda Basildon Eastgate Supercentre in Basildon

Drove round car park for over half HR for space big enough for assisting with wheelchair. Couldn't get groceries as (new) wheelchair attachments are too low and wouldn't go over legs (saw other wheelchair users with baskets on their laps - so, not just us). Chose toasties and toasted paninis in cafe ...came out like just warmed up so we're soggy and really not nice ...didn't like to complain as it appeared to be just one elderly lady working and doing food) All parking stations were out of service so had a frustrating experience trying to get phone registered to make payment (automated system going round in circles); eventually paid online but ended up going into next price category because of time wasted and paid £7.20!! This was not a good day at Asda and I definitely wasn't patting my arse! Just felt arsy!! poor show Asda! Won't be returning!

I recently visited Asda Basildon Eastgate to do some shopping. When I went to pay, I noticed that an item I believed was on sale was ringing up at full price. I asked the cashier to double-check, and after calling her colleague, they confirmed it was full price. I then offered to show the cashier where I found the item with the sale label. However, she informed me that the item was no longer on sale, crumpled the label in her hand, and reiterated that it wasn’t discounted anymore. This isn’t the first time I’ve experienced this issue. Just last week, I was charged an extra £7 for a similar discrepancy. It seems there are often mismatches between shelf prices and what is charged at the till, accompanied by inadequate explanations. I recommend everyone carefully check their receipts after shopping.

I'm pissed off to say the least, ordered my groceries at 19.70 n getting on to 20.30, got message to say my order has been cancelled and refund is on way, well thanks a bloody lot. It's hard enough getting by as it is only for Asda to take my money n cancel my blooming order saying order elsewhere, yea right it's getting on for 22.00 not many places open, Asda your bloody ridiculous service 🤬

Placed an order through Deliveroo, 18/08/24. Waited 3/4 of an hour, only to be told, order rejected by Asda. What a useless store, won't ever order from them again. Sent the order to Sainsbury's and guess what, delivered within the hour.

such a lovely shop i go here all the time

Sort out your waiting time with JustEat, Deliveroo and UberEats or don’t work with them if you don’t want to do your job. This rating is for the management

Karen from customer service was very confrontational. I went to let them know they incorrectly advertised the cost of a product, she was cutting me off and arguing over it. Chill out love. Get some better customer service advisors

Purchased 4 bunches of flowers to place on various family graves, unfortunately 3 of them were mouldy (in the centre, hence why I didn't notice this in store). I appreciate they were not expensive, but I would have thought a large store such as Asda would have better quality control regardless of the price

They have a good range of food that caters towards my dietary needs. Plus I do like their clothing range

Very poor service standing there for someone to hand me a carrier bag for at least 5 minutes why Are they handing them out anyway

Very poor service today. My wife and I have been working all day and we had a home delivery booked for 6-7pm. No message or call telling me it was going to be late. It got to 8:30 still no delivery so I rang there head office to find out there is an issue and I won’t be getting my delivery. So Asda thought it would be great to offer me a e voc for £5. So when I reorder my delivery and have to pay for it again I’m only £1.50 up on this. They promised me an additional £5 but they have not gave it to me. So off to the local take away as I now have no food in the house. Out of pocket again because of Asda and now going to shops on my day off to do my food shop. Great Father’s Day I’m going to have

We visited the cafe for a late lunch and we were super impressed with the kids deal they have for £1 each. The man in the cafe was friendly and helpful explaining the food offers to us Great service. Kids were very happy with their meals

Lived in Basildon my whole life and rarely ever used Asda toilets. Yesterday I had to as I was already in Asda. One stall had the door hanging off its hinges. The covered in dried urine where it had been there for so long. I had to wipe the toilet seat with some tissue and my own bottled water. And to top it off after having to clean the urine myself, there was no hand soap available to wash my hands after.

Great Placed for shopping. Got everything from the store

I went to the Basildon store yesterday to return an item I had bought at another store. I needed help to do this and Jodie in the click and collect department was really supportive. She went 'out of her way' to go with me to the returns deposit facility, showing me how to process the parcel etc. I really appreciated this help as I had never had to use this service before.

ok, that's the worst because what I order is not the one that comes out. I was inside, but AUT said that what I ordered wasn't there, but I saw that it was on the shelf😡😡 The order is called Zsuzsanna Habok, if I order a cheesy hanbuger, I get pancakes instead, I don't like it. I order wheat beer, but instead brown beer, which I don't like, I hate. vodka place water get this how is this and who works animals use anavapet what is my money mine 🤬🤬🤬🤬🤬🤬

Car park is full of homeless tents and they are walking round the car park begging for food and money then you get into the store and half the shelves are empty and the toilets are so small.

I like it is big and clean, customer services are always helpful. The baby changing room is not in service already 1 year and this is not good at all. How they couldn’t fix it for one year. I am struggling with my babies.

I used the toilets in store on boxing day. Asda, you should be ashamed of how disgusting they were.

The shop is good but waiting in line for trolleys no fun as none available & apparently this problem was shared with others. Needs staff to retrieve from underground parking areas

Everything under one roof… happy days!

The Item i was after for my daughters birthday was in stock at this store,as i use asda regularly, i drove 30 minutes to go and get the item. But i could not find it on the shelf, i asked 3 members of staff including customer service desk. I interuptes customer service chat with her friends.she said its down that way if its not there we havent got it. Online it said it was still in stock. She didnt want to help or check on her computer for isle number for me. Rude. Unhelpful. Very disapointed. I think some staff there need a kick up the backside. Instead i drove to a tesco 5minutes up the road, staff very helpuff and the item was cheaper. Win win. Asda need to keep there staff in check!!! I have been to tesco a lot more recently Regards JJ

Poor customer service you can replicate the situation by working 9-5 at office, commuting to home and then go to Asda for a quick shopping. Dont have proper change to use the trolley, nobody at customer service. Staff at check out refuse to give the available trolleys Try finding the items where they used to be. Remove the labels from isles and walk over each isle At check out, no staff exist to check them out. They ask you to do a self check out

Rude staff with the trolleys picking shopping just push you out the way, shelves half stocked all stock on pallets around the store rubbish all piled up, told customer services how bad it was to get a reply if we will pass this on! Wish could rate it a zero

Asda in Basildon Eastgate is a well-known and convenient supermarket located in the Eastgate Shopping Centre in Basildon, Essex, United Kingdom. As part of the larger Asda chain, this store offers a wide range of products, making it a popular destination for grocery shopping and more. Shoppers can find a diverse selection of groceries, including fresh produce, dairy products, meats, baked goods, and pantry staples. Asda is also known for its competitive pricing and value for money, making it an attractive option for budget-conscious shoppers. In addition to groceries, the Basildon Eastgate Asda store typically includes non-food departments like clothing, electronics, home and garden products, and health and beauty items. This variety allows visitors to fulfill a range of shopping needs in one convenient location. The store's location within the Eastgate Shopping Centre means it's easily accessible and provides ample parking facilities, adding to the convenience of shopping here. Overall, Asda in Basildon Eastgate is a popular choice for residents and visitors alike, offering a wide range of products, competitive prices, and a convenient shopping experience for various needs.

It is a good store always neat and clean

I visited the store at 5.15pm to have a meal in the cafe before doing my shopping. The cafe closes at 6 but we were told 'can only do hot drinks and cakes.' Couldn't have a toasted sandwich as the machine was already switched off and the coffee machine was switched off too. Looked like the cafe closed a lot earlier than 6pm. Seemed more like the staff finish at 6 so the cafe stops serving 90% of stuff at 5 so that they can clean up and go home at 6.

Asda have the smallest toilet stalls in the UK. With loo roll holder on the wall and a bin by your side, its a wonder women can clean themselves up and get dressed again. Its been the same for years. Take 1 of the toilets away to give us a bit more room or relocate them. There's plenty of space downstairs to build them .

The Asda in town centre. Why the hell do you open until 10pm and not have the toilets open for customers. Don’t you even have the sense to understand that customers with kids or elders visiting will need use toilets. What is the use of such large supermarket with not even a toilet facility.requested security and the staffs in the customer service area, but not bothered to reply responsibly.

I would really like to thank a lovely member of staff ,Lisa. A lovely lady that helped me with my 19 month old grandson today. He found the experience very tiring. He nodded off as I was scanning my trolley shop. Lisa very kindly held his head until I'd scanned and packed my shopping and then very kindly carried him down to my car. Thank you so much Lisa for your help today. A very grateful nanny xx

Used 6/7 times for home delivery. Havent ever provided a complete order. Provides substitutions when I request none. Arrived early for the last delivery while I was on a conference call for work which I had to cancel which was the last straw. Was not surprised to see a low google review score. Will not use again and will not use another asda for home delivery as I have no faith in the service. Strongly recommend this store is avoided for online orders!

I always shop in this Asda branch. Today was awful! Shop was a complete mess, especially the school clothing department, shirts and polo tips were out of the packets and dumped on the floor! Struggled to find any staff and the toilets were filthy!!

What has happened to your multi story car park. I've been in twice and couldn't get parked so I went to tesco

The escalators have been out of order forever. Now the lift is also broken, there is no safe way to get a trolley load of shopping to the car park.

Always used asda for years and found that some most member of staff happy and helpful and always got smile on there face but lately I tend to get this middle age lady on the counter and never seen her smile she is so miserable doesn't hurt to smile now and then bit she is miserable as fizz

I shopped in here on Tuesday 11th July looking for the garden section. I asked a member of staff whose name is Katrina, she was lovely, she didn't just point in the direction of it, she took me to it. It's been a little while since I shopped in here and I was impressed with the volume and variety of products.

Big store with varieties of products at affordable price

Cafe is awful. Ordered a bacon roll, 50% fat and the roll was so stale I couldn’t bite into it and the bacon wasn’t very nice. Kids breakfast was egg sausage and beans but it was swimming in some sort of liquid. Wouldn’t recommend

A busy shop, good selection of products, however a bit loud fir a family shop

Was waiting far Too long for a query about a reduction on a can of powdered milk. Customer Service desk were not trained or authorized to sort it out. Waited over 10 minutes. Other stores allow customer service personnel to do this I was directed to go to customer services. Disappointed as I usually shop at tescos..ASDAs used yo get it right ..but alas standards have gone down.

Has everything you could ask for, large clothes area, and lovely homeware section.

I knew it would be busy, so expected a wait for a trolley, as is always the case. Lucky enough as I arrived someone was returning one. Was not expecting to wait for a scan as you go handset. 3 of the handsets were showing ready to go, but unavailable to unlock. On going to the scan and go counter I asked about them and said there was a queue waiting for them. The reply was "well they'll have to wait". Wasn't expecting that!! She then went on to say "I'm only one person". I understand it's busy but it was quite rude to speak that way. Surely that would be a conversation for the staff member and the person doing the staff schedule and not 'take her frustration out on customers'. Around the store there was a lot of buckets and wet floor signs obstructing the flow. Finally got some of what I came in for. In future will try and avoid Saturday, but if it's my only day off, I can't avoid it

Grocery delivery never arrived. They say they did deliver. They didn't hand on heart. Three times i call them and they say each time they have authorised a refund. Then within a few hours i get the same email saying refund refused. If only Asda could prove they delivered it, which they cant. Very very poor. High end items gones missing and no refund. Zero trust and will stay away from ASDA for life now

Used to be OK, In the last year or so they have removed most of the manned checkouts. Replaced them with self checkouts resulting in huge que’s every day all so they can have less staff and make more money at the expense of customers Awful shop won’t go there again.

The worst pharmacy service ever at this ASDA, they take long to see you and when they see you and they take long time to get your medications

On Saturday the 17th me and my son did a big shop in Basildon east gate Asda and shopping was great staff helpful until we got to checkout where the cashier went to fast denting the milk and other items, I asked her to slow up and stop throwing my food. Then I wanted her to take £30 off my Asda saving card instead she adds it on and I told to get someone who knew what they were doing, luckily an older lady came to the rescue sorted it out. But the black lady on till needs more training as rude, ain't got a clue what to do.

Good but need more prime hydration in stock 100%

Big shopping mall housing a variety of stores that sel a variety of items.

Had the worst experience at a supermarket to date when asking for a blue light card discount to be authorised. Myself and my sister are both NHS workers with in date blue light cards and photo ID. As a kind gesture, I offered to pay for a few items totalling less than £7 when a 5 ft 1 middle aged woman with glasses and long red/brown hair working the self checkouts informed us with an extremely rude tone that I was not able to pay for it with someone else’s blue light card. She didn’t even ask if I had a blue light card and continued to berate us. We remained polite and confirmed that the blue light card holder would pay. Before she would apply the discount, she then accused me of transferring the money over in a bank transfer afterwards, adamant to not give us this discount. She proceeded to walk away, clearly convinced her narrow minded view was the truth. We had spent ten minutes waiting in line, with a further fifteen people behind us, only to be denied of a discount that we were entitled to, without unnecessarily rude questioning. I can understand that it’s busy at this time of year with Christmas shopping but there was no need to be so rude and to be accused of fraud over a 60p discount. Her goal was clearly not to inform us but to berate us before we could even defend ourselves and we are extremely disappointed at the service as frequent customers who have never had any issues before.

Now a days many expatriate living in basildon, asda other branches working till 11pm ,why basildon branches closing 10pm and weekend 4pm,we all expect asda working till 12am during weekends. other days till 11pm.please consider as a request.

I visited this store today Tuesday 29th November, I was trying to return an item which was bought online, I had no idea how to print off the label and put it in the return hatch, two security people “Ellie and Barry” ( I asked their names) couldn’t have been more helpful, between them they filled in all the information needed so I could get a refund, they even wrapped the return parcel for me, all the way explaining how to do it incase I ever needed to return a purchase again, considering this is not their job, they still went out of their way to help me, Ellie made sure everything was correct and popped my purchase into the return hatch, I want to Thank them again for helping me, they are both an asset to Asda in Eastgate shopping centre 😀

Pretty drab Asda with lots of rubbish and graffiti in the carpark not a particularly pleasant experience

Lots of different shops and at the moment very Christmasy

It's a place where there are many shops like a mall. You will find most of the need stores in the mall

Super good new Asda brand it's in the yellow packageing. Very cool design

Mistakes on prices tags, Left the shop with a jacket with security tag on it. Security checked and let me leave with the flipping tag. My son found the tag next morning on sleeve. So back to Asda with Jacket and receipt. Customer Service was good hence the 3 stars

Fairly busy but fruite need to be restocked as did most of the store like eggs, bread

The worse supermarket ever ! No shopping trolleys 👎 Scan &Go doesn’t work forcing you to queue at the only few tills 👎 Asda I don’t remember when you payed for my phone to suggest me to use it for Scan &Go😅😅😅 My advice: AVOID and go to other supermarkets where price’s and facilities make you feel respected 👍

Probably the worst supermarket I have had the displeasure to shop in!! So many items out of stock even when the website says they're not. The layout makes no logical sense but don't worry they'll be changing it every other day anyway. Aisles are cluttered with unattended stock trolleys and even their parcel pick up point is a sad excuse for an afterthought. Don't bother!!

It's was all so much good for the biggest shopping experience of a lifetime with others housemates.🧞‍♂️🎳🤠🌺😷😙🍰🎂

Worked here for 8 years (2005-2013), it was bad then but wow… how bad can a supermarket possibly be? NEVER had an online order arrive without items missing. Shelves are just so bare now. Have to go on a real adventure to find a basket. Store is an absolute tip these days. Shocking!

I like the layout, so it's easy to navigate without missing an isle/area. The store is conveniently close to me which is a bonus. Last two weekly shops (£90-110 roughly on groceries per trip) there have been no large trolleys, and my puzzled expression was on the faces of other customers. Yesterday I got inside and there were none. I drove round the carpark and still none. Previous week I walked around the carpark for disappointment too. We would order online, but staff are not concerned about expiry dates. Each time I have left empty handed I have driven to another supermarket, and from now on I they will be my primary supermarket.

No changing rooms despite selling an abundance of clothing and toilets closed from 6:30pm?! What kind of store is this? Would've been only one star if not for the friendly staff. Editing to add a reply to the reply. Yes I'm aware of the returns policy and I am sure it must help with your profit margins to encourage customers to return before they're due another shop, especially with the arrangements of sales etc to entice spending. However, I among others am not one of those people and do not intend to muck about buying clothing and spending more than necessary in order to travel to the store to return things. All in all, I feel it's very poor design choice and a very poorly thought out plan/idea to not give customers the immediate option of trying on the clothing before they commit to purchase. The toilet issue is also very inconvenient, what if you have customers with bladder/bowel issues that require a loo urgently? What if they can't find a member of staff to unlock the loo or even what if the staff doesn't believe them? I've personally experienced in the past a time where I was pregnant and desperately needed the toilet but was denyed access.

Absolutely rubbish they sell clothes and have no changing rooms. If you want to try something on you have to pay for it drive home then if it's no good drive back get a refund and start all over again very good for the environment. I will either shop else where or just strip down to my underwear in the aisles from now on.

I went this morning to asda in Basildon fir shopping but had no coins fir the trolley, as now a days everything is paid by card. Went to the helping desk and the guy there not even looked at me he just said, go to costumer service. I did , it was closed opened only at 9am. Not even that they inform. Asked around at staff if anyone could borrow ne a coin or something but nobody was a tiny bit helpful. Had to leave and went for shopping at tescos. Very disappointed

Went to buy clothes, area was tidy and easy to find items and sizes even with a sale on. Sale prices good and nice selection of clothes.

Love it bright spotless good selection on all departments, and very good value, pleasant friendly staff, will be there again soon!

Asda Pharmacy in Eastgate is absolutely shocking. Always have to wait forever to be seen, customer service is dreadful, very rude staff, especially today it was the worst I’ve experienced. Waited 45minutes for a prescription and I wasn’t asked to come back because it may take a while or told the reason why I was waiting so long, no apologies, I was just left standing there. Changing my pharmacy today because this isn’t the first time I’ve waited in a queue for so long to be seen. The same lady who spoke rudely to me spoke rudely to a gentleman infront of me too. Maybe they need to learn how to speak to people

Walked straight onto checkout till, no queue 👍

Only proper store to go too now!

Big store. Loads available from food to clothing, CDs, homeware to toys.

Nothing special here most of the shops closed so only the average ones operates Parking right at car park has to pay there

Helpful informative staff, who directed me personally to the aisle I required with a smile. Was very helpful when using self service checkout

I would like to say thank you to Beverly .Excellent customer service with personal touch. Five star service(Asda Eastgate shopping centre in Basildon) .

A Member of staff was once quite rude to me and Other Customers have always been sarcastically unpleasant

There is never a trolley upstairs on a Sunday! You would think they would sort it out but the problem continues for years.

Am absolutely fuming will never order from asda again placed how order on Friday the 1st and was ment to arrive 2nd between 8/9 and asda counselled how order because driver wouldn't be here till gone 11 and there cut of time is 11 we have to wait few days for a refund and have no money 😡😡😡

Lot's bof shops shutting down.hope new one's replace them

Can nearly always find what you need, or a good alternative

Very good products, plenty of options,

Decided to go into the cafe at Asda first problem the staff got the order wrong ok mistakes happen, when correct order came up after confusion I found it dry and tasteless extreme lack of mushrooms, black pudding was unpleasant, one of my biggest pet hates please, please, please tell me why nobody knows how to do a nice runny sunny side up egg or eggs the eggs I was served today was congealed and like they had been sat there for hours being kept warm so they was like a lump of rubber tasteless and horrid. I didn’t want perfection as it was just a Asda cafe but I think sadly the staff at the cafe don’t seem to be able to cook a half decent breakfast, mine did not look or even attempted to resemble the one in the picture with nice runny eggs and mushrooms a decent serving of nicely presented nice juicy bacon instead of the dry shrivelled tasteless microwaved bacon as it was burnt around the edges and bacon goes dry if cooked in a microwave, I think Asda would be best if they could actually find staff that know how to fry juicy bacon and runny eggs and something tasty very sad really a big let down.

A pretty standard indoor shopping centre although they do play piped music which can be annoying the upper levels are getting deserted as the foot form is quite low parking and access to the shopping centre is very easy and good in the winter because you're completely

It’s a lovely big shop for the public to go into mixed prices so if customers find one item that’s too expensive then they can look at another item very similar that’s no too expensive nice toilets. Nice kind and professional staff more than one till and got a clothes section baby section and a toy video game and phone section. I definitely recommend this place

I visited Asda east gate basildon on 21/04/21 around 21:30 really disappointed with staff behaviour. It was very clear that they were giggling at my 2 yr old son and me because I have used rain sheeter to cover his buggy, to be honest its just the way I am trying to protect my little one as I can't use mask on him. This has happened 2nd time in a row now . which i believe is a extremely rude & insulting. I would really appreciate if management can spare a thought on this & do the needful so that this can be avoided in future . Staff involved Lady standing behind the customer service with short hair. Lady standing at scan and go check out (dip dye hair with reading glasses ) And 2 more staff member standing by the trolley self check out.( A man and women ) . I have recently lost my family member with covid-19 ,hence I am over protective. but again this dozen give you right to insult me.

Very reasonably priced. Pick your fruit and vegetables carefully.

I am deaf I come shop at asda today , it was so good to see a guard signing to 2 deaf men. THANK YOU asda it great to see you think of helpping deaf people .

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Don't bother going, the security guards are like little Hitlers, reminds me of Germany in 1933. Strutting around thinking they are hard, telling little kids off for not wearing there masks properly.

Don't bother ordering a pizza from the Deli Counter...they are tasteless. You may as well eat cardboard. The ladies who make them should be given customer service training as you can stand there for ages before they make eye contact, acknowledge you or even speak to you and then eventually ask you if you would like to order a pizza. Why else would I be waiting???? It's certainly not for their outstanding service.

I shop at asda evey month and always come home happy great deals and best vegan option then other supermarkets.

Dear Asda, Yesterday I visited the Eastgate Basildon Store and was appalled at the lack of social distancing but feel this is somewhat down to management for allowing far too many customers in at one time, Sainsbury, Argos,PC world ,to name but a few, are continuing to count and control numbers of customers and therefore have retained a a queuing system. Surely you can see that with so many customers in store at the same time, social distancing is impossible! The crowded check out area is horrendous and will be a prime site for the spread of Covid 19. I felt very vulnerable. Please go back to limiting numbers and queuing for everyone's sake. This virus has not gone away and your lack of restrictions is helping to spread it and making shopping at your store a fearful experience. I have shopped with you since the day you opened but now feel it is too unsafe to shop with you. I beg you to reconsider your safety measures, it needs more than just face masks.When people are not allowed to.meet family in groups over six..it seems irresponsible to allow large crowds into your store. Please, please restrict numbers, we managed queuing before,we can do it again.Please set an example before more people are unnecessarily infected with covid. Yours very disappointed. Mrs Valerie Rossiter. P.S. A reminder from Government Guidelines:- Retail Food Shops: Retail food shops need to help reduce the spread of this virus. This includes avoiding crowding and create adequate spacing between individuals. Effective measures to support this will vary by store and location but could include: Remember to: Keep monitoring the number of customers and limit where necessary limit access to avoid congestion Implement a good queue management systems to limit too many people gathering at entrances, so everyone can stick to the 2 meters distance advice.

It's a shop just like any other supermarket.

Busy in store, queue took a few mins to get in but its a weekend so you expect it

Great prices great staff great for the monthly shop

Worst shop ever, i came with my hospital discharge to show this people i am vulnerable because i had problems with my lungs in past, so i can not stay in que with many people arround me because i risk my health and this people they don't let me to go on the shop , i wish i had no health problems so then i could join to the que. Shame for this shop

Baskets and trolleys extremely dirty never clean .Makes you not want to put food in them. The flour where trolly are located has you go into the store takes a lot to be disiared so so dirty, Really needs to be cleaned. Car park a huge turns off for starters needs a good sweep.and flour clean. At the far back by subway drain covers been missing for a long time which is very dangerous. Some of the staff could be more friendly. Need more staff on customer services and lottery part .

Great idea early morning oap shopping thank you asda.

Getting better at supplying Vegan alternative foods. Most of what I need as a Vegan I can get from Asda easily and cheaply. There are other cheaper super markets for groceries (veg), but generally this store is OK and marginally more for a few things.

You’ve done a very stupid thing by putting a rouge car park operator in your car park, did you not see all of the lost revenue & problems caused by smart parking at westgate!!! You will suffer the same issues here, be prepared to lose revenue in your store now as I and many other people have already said we will no longer be using you’re car park, your store or Basildon any more! Good bye and good luck!

Great place with a wide variety of different shops