Based on 80 opinions finded in 2 websites
Based on 80 opinions finded in 2 websites
Nº 319 in 474 in Middlesbrough
Nº 10 of 22 Italian in Middlesbrough
Opinions
The service was good, friendly and helpful. The food was excellent, very tasty and well presented, and reasonably priced
william j . 2023-10-02
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Waiting 1hour 30mins still no sign of any food payd bar bill camel d food absolutely diabolical service took my wife out mothers day march 19th table's complaining around us cold been sent back worst experience in restaraunt ever..😡😡😡😡😡😡😡
Neil J . 2023-03-19
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Myself and 6 friends visited Aroma for afternoon tea. We were shown our table straight away but waited 20 minutes before our drinks order was taken, then another 20 minutes for the drinks to arrive. We pre ordered our afternoon tea and had a mixture of the three that are on the menu. 5 of us got the aroma afternoon tea and it’s without a doubt the worst one I’ve had. On the menu it states you get ‘mini sliders’, we all got one little slider each which we all had to send back as they were freezing cold. When they were brought back it was clear that they had just reheated them. The menu also says you get potato skins, we didn’t receive these. We had a very small bowl of ‘aroma fries’ between three of us. We literally had 3 chips each. They were just chips (not homemade) with a bit of cheese on top. The halloumi fries were also freezing and just greasy, we also only got one each. For the dessert it was supposed to be tiramisu and brownies bites but we didn’t get these either. We were given shop bought macarons instead. The chicken goujons were amazing! For £24.95pp we were mortified with what we received and all left hungry. I did explain to a staff member how disappointed we all were and she couldn’t apologise enough and gave us 10% off our bill. The cocktails were very nice but would have liked to have more choices of cocktails on the 2 for £12 offer. I wouldn’t recommend Aroma and I definitely won’t be returning.
Carla . 2023-02-26
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After being let down by the Oven restaurant, we thought we would give Aroma a try as it is just around the corner. We were not disappointed, great Sunday lunch, we will definitely return, great price, comfortable surroundings and friendly staff.
aar . 2023-01-29
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Poor customer service. Waitress didn’t know what they were doing food was cold and poor service on the drinks. A regular customer but won’t be going again.
Laura . 2022-12-04
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Went in tonight for nice meal. We called to book on but we were told to walk in. Sat us behind a big table which was fine but the restaurant wasn’t full at her moment. I work in a restaurant so I know some tables are saved for bookings. Waited 30 mins for drinks while staff looked at us knowing we weren’t happy and was taking orders for tables that came in after us, and we ended up walking out. Won’t be going again
hollyjC8708TN . 2022-12-03
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We thoroughly enjoyed our pizza, Rissoto and chicken. Very tasty, gorgeous interior inside the restaurant. Service was swift and friendly. Thankyou we will be back :)
carlypZ1583YG . 2022-08-19
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Firstly we came here post graduation with my little dog and it is a dog friendly establishment outside which was greatly appreciated as we didn’t think we’d be accepted. Food was average and could have had a lot more flavour, this includes the beef stroganoff and salmon and muscle pasta. Service was also a little slow considering it wasn’t overly busy inside or outside the establishment. It’s a new resteraunt so improvements could be made and it could be spectacular
Philippa2209 . 2022-07-12
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We were having a night away in Middlesbrough and had never been before. Having scoured trip advisor for places to eat that were good I was struggling to be confident in any of the reviews I found as they were all a bit hit and miss. I shouldn't have worried. We were served attentively, the menu was clearly suitable for a gluten free diet that my wife needs and the food here was really good. It was a little quiet at first for a Saturday evening but we were eating quite early. I had the calamari and my wife had prawn cocktail for starters. The portions were great and the food delicious. For the main course we had the gamberoni risotto which was beautiful and very filling and the fillet strips linguini (although to be gluten free had to be penne pasta). The meat was tender and again portion size was great. We didn't check the dessert menu as we were so full but I would highly recommend the place as the food and service was really good. There is an outdoor space to sit too if it's warm and the decor inside is quite modern with more modern music playing than a traditional Italian restaurant. We loved it and would say ignore the negative comments on here. I would confidently recommend the food to anyone.
jonnyh425 . 2022-06-27
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Went for father's day family of 6, we had various meals and deserts all of which were lovely, the staff were so pleasant and accommodating and it is a lovely resteraunt to sit in, we have been a few times now and always enjoyed it, we will be looking forward to our next visit
klp281716 . 2022-06-20
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Arrived around 6.30 on Sunday evening, seated straight away, drinks order taken and delivered quickly. Food order taken within 10 minutes and again delivered in good time. Potato skins to start.. delicious!! Table of 5 we ordered 3 pizzas and a parmesan, 3 pizzas was way too much for us. Pizzas were great and of a good size. 20% off on a Sunday was a bonus! Would definitely return.
Charles B . 2022-06-05
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So popped into aroma with a couple of my work friends and it was my first ever time going there and tell you what the service was amazing. I got greeted by a young gentleman named shaun he made sure that we were cared for all night and looked after , there was a lovely waitress named anna and her service all night to me and my friends was amazing she did not miss a thing , the girl on the bar sent us 5 shots over and the cocktails we had of her all night where just the best and even better they where all on 2 for £12 which I believe is all day ever day . Would definitely recommend!!😁😁
Linderw12 . 2022-05-04
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Waited a while for our drinks, got our food at around the same time our drinks arrived which isn't great and the quality of the meal wasn't good either, forgot our sides until we enquired about them and my lasagne barely had any pasta, the pasta it did have was quite soggy and being a chef and restaurant manager myself I can appreciate hardships and shortages at times but they seemed to be no shortages on anything other than the quality of service.
Kat R . 2022-04-14
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Booked a table for 6 o’clock got there table was double booked Had to return 40 mins later to be left outside in outside entrance for 20 mins more. Jd a child with us as well Got inside waited 15 mins for a drink ‘ Waitresses havemt a clue what food thy are serving 820pm still waiting for food. Got 2 dishes brought over that were for the wrong table Was not a person I. That place that wasn’t complaining about the service and the wait. Endless to say 835pm we got up and left without food
B1418VYkellyt . 2022-03-28
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Arrived to wait for table that was pre booked once at table waited 45 mind before any drinks arrived and the food didn't turn up after 2 hours of waiting the waitress came up twice for our food order which had already been taken from...
Jd1234569875 . 2022-03-27
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The food was really good however the service made this visit! Every single member of staff were attentive and on the ball! We felt like we had every single member of staff making sure our meal was spot on! Very rare display of exceptional service! Thank you
Hm3026 . 2022-03-27
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We booked a last minute table on a Saturday night at aroma. The food was incredible from start to finish. We had garlic mushrooms and calamari to start. The calamari was melt in the mouth and the garlic mushrooms were perfectly cooked. The salad was...
lauraaF9941WJ . 2022-03-12
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Aroma Chicken states Gluten free on menu, meal came and with no potatoes. I questioned this and they stated they were not GF but couldnt tell me how they were not. i mentioned to them this wasn't stated at time of ordering and shouldnt be...
717leannep . 2022-02-27
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It was our first time visiting and the place was by no means full. The waiting staff were very slow to clear plates between service and once we had got the attention of staff to order another drink it took 20 minutes to arrive. The...
annelX7345AK . 2022-02-25
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We visited on a saturday for a late lunch, after not being able to get a booking at our usual place. I was really pleasantly surprised by both the quality of the food and fast service, but also because they were running an offer with...
Laura T . 2022-02-08
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2nd visit here food was amazing service was great can't fault it give it a try lovely surroundings chicken dianne was beautiful
Piula E . 2022-01-09
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Where do I even begin with this place, we decided to visit as we were huge fans of Al Fornos and after realising it was closed and had been reoccupied by a very similar business we decided to visit with our 3 children. When we...
leigh k . 2021-12-27
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10/10 for food 10/10 for drinks 10/10 for service 10/10 for value. Thank you for making my sisters 18th birthday so special.
89tiannap . 2021-12-20
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Excellent quality, tasty food! Always our favourite place to eat whether we book or go last minute. Best food, great service!
gurmair123 . 2021-12-07
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Lovely food and very friendly service. Had garlic mushrooms, carbonara and shared pinot rose wine. Lunch with a group of friends. Very enjoyable, Toi be recommended, thank you
riabythesea . 2021-11-22
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We went for a friends birthday dinner atmosphere was nice staff where lovely especially Sharne who went out of her way to make sure we had everything we needed, food was slightly bland however place itself is lovely
Kayteb1307 . 2021-11-22
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The decor and restaurant from outside looks nice and promising as if it would be a nice place to eat. As soon as you I walk in the restaurant it is a totally different vibe. It seems more pub like but as if it is...
seralou13 . 2021-11-18
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Visited for Greek night. Great experience, live authentic Greek music made the scene. Attention to detail is extremely high at Aroma. We had a set menu which did not disappoint, the starters was a selection of authentic Greek dishes all delicious. I love the ambiance...
Navigate16584306667 . 2021-11-13
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Lovely food great surroundings and the staff couldn't have been more helpful definately worth a visit
Piula E . 2021-10-31
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Having been a couple of times over the last couple of months I can highly recommend. Food each time has been to a high standard and the service has been great. Owners and staff go out the way to ensure that everything is right.
harv3005 . 2021-10-08
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Amazing food lovely staff. Even the chef made an effort to say hello and make us feel welcome. Even though it was busy still got food out quick and tasted lovely. Thank you
678kanew . 2021-10-01
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Lovely place, Staff are so friendly & helpful!! Great place for family or cocktails 🍹 with the girls!! Highly recommend 😋
alliec754 . 2021-10-01
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The food was great, one of the best parmos In boro, The mussle linguini was amazing and very flavoursome, The waitress "Ellie" was very attentive, and brought our drinks straight away, some of the loveliest cocktails we have had also, the Shark Attack I recommend...
garypK5171NP . 2021-10-01
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Was really looking forward to having mussels at this restaurant or salmon and mussels linguine , ordered drinks and mussels, waitress came back said no mussels, this was at 6pm on a Friday ! Just had to drink our drinks pay and go elsewhere. Won’t...
nicky1978Dubai . 2021-09-10
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Went out for dinner really enjoyed the food and vibes, however some of the staff weren’t welcoming as others otherwise it was fine...
_overthehillsandfar_ . 2021-08-03
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Came in with my girlfriend, was really disappointed as lots of people recommended this when it first opened. The waitresses were lovely and eager to help, but they seems very understaffed so the poor girls were rushed off their feet whilst also been spoke to...
evajames0671 . 2021-07-06
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We visited yesterday evening and the table service was shocking. We were informed shortly after arriving “service is slower because the system was down”. I totally understand these things happen but last night was a joke. My partner caught the waitresses attention 15 minutes after...
Tanya6880 . 2021-07-03
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Absolutely brilliant. Great service and a free shot from the owner. Definitely worth it and will return
MLP1231 . 2021-06-25
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I took a lady here at lunchtime and we didn't have to wait very long for the food, although it would have been worth the wait anyway. The service was great as they were very attentive to our needs and the food was really excellent....
Steviemac2 . 2021-06-10
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First time trying this restaurant Looks great decorated to high standard Steak was lovely spot on and friendly service Overall would recommend Fairly priced too
simonhE8819PI . 2021-06-06
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Have been wanting to give this place a try after heard pretty good things. Arrived and sat promptly to our table. Food was very nice - no complaints. Everything was fresh and tasted lovely. Service and staff however where quite slow and not very interactive,...
MrsQueenG . 2021-05-28
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We were gutted when Al Forno’s closed it’s doors as it was our favourite restaurant. We then found out someone had bought it and it was to re-open as Italian restaurant so we were over the moon. We were really looking forward to our 1st...
essjay70 . 2021-05-22
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Had a gorgeous meal here. We'll prepared for the British weather completely sheltered from the rain & plenty of heaters to keep you warm. Food excellent standard & lovely cocktails too. Staff were very friendly & efficient Will definitely be going back.
Carolynn O . 2021-05-08
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Chose here to celebrate my wife’s birthday as we could eat outside whilst still under COVID restrictions and stay warm too. The outdoor heaters were great in case you you were wondering. On arrival we checked in, all COVID rules were adhered to and we...
MJ58 . 2021-05-07
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First choice food wasn’t available, after 50 minutes wait the food arrived but only 3 meals, not the 4 we ordered. Then told this meal was no longer available, Alternatives were offered but the rest of the party had finished their meal so we declined....
wingil123 . 2021-04-26
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Great here only came in for a drink and had a meal, yeah expensive but quality no headache just nice and chilled great music and service attentive straight round to serve.
B670MDjohnn . 2021-04-24
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Dined here mid-week & fought it fairly average. Service wasn’t particularly friendly at first & the male manager was smoking at the front of the restaurant which didn’t look great. Everything seemed Covid safe which was good. Food was average/ good, but did arrive quickly....
198_britt . 2021-04-23
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Really good parmo & pizza & triple cooked chips. Very welcoming Management & pleasant & efficient waitresses. Would definitely recommend.
U3062SZteresad . 2021-04-16
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New restaurant in Middlesbrough! With Covid restrictions, outdoor (Alfresco) dining only at the moment! But totally recommend Service great, absolutely gorgeous food Very well priced Will certainly be returning, outdoors or in 5 ⭐️ ⭐️ ⭐️⭐️⭐️
michaelkJ655QP . 2021-04-16
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Pizza not cooked properly dough was raw !!!
ryan . 2015-09-07
MORE AT Just Eat
Absolutely appalling. Took ages to be delivered, was cold when it got to us and the food was not fresh. Would never order from here again!!!!
codie . 2015-08-15
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No chips I payed for or pineapple in burger and missing an apple pie
Yvette . 2015-07-27
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The first time I ordered from them I loved the crispy chicken it was well cooked and brilliant...but this last time it was horrible....under cooked and batter was really mushy was so very horrible. Not sure I will ever order from them again.
Corey . 2015-07-16
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quick deliver great food friendly driver would use again
Salima . 2015-06-28
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The food was superb and delivery very quick. I would definitely recommend and will be ordering again.
Bilal . 2015-06-25
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Bland tasting pizza with too much cheese. Pizza sauce didn't have much flavour and didn't taste like proper pizza sauce.
seb . 2015-06-21
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Food taste horrible and they forgot my bottle coke took the piss took ages to come
sharon . 2015-06-20
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thought i'd give this place a try, had a meat feast panini, best i've had in a long time. will 100% order from here again.
Markas . 2015-06-15
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Not bad, kebap was ok, nice fries but pizza is typical cheap full of chees, not much tasty of pizza. Delivery was about an hour as expected, frendly driver. Would tray other food one day, and so now is avrage for me. Ther is many much better and even cheaper place to eat god kebap or pizza vale for money, this pizza is deffinetly not one of hem.
mariusz . 2015-06-15
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Lovely pizza and chips would order again
SADIE . 2015-06-14
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The Kebab was delicious will definitely order again. Chips were tasty also!.
CARL . 2015-06-13
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Best pizzas in town great small place great service keep it up guys
Kaka . 2015-06-13
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It was one of the best tasting pizza i had after a long time.
mohammed . 2015-06-12
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Excellent food. Food was on time and delivered hot. Highly rated and would definitely order again.
Aaron . 2015-06-10
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The food was very tasty and the service was excellent
Azmah . 2015-06-07
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I order quite a lot from takeaways in Peterborough, thought id try this new place out and wow! Best pizza iv tasted in years! Will definitely be ordering again, delivery was very quick and the driver was great. Thanks!
jack . 2015-05-31
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Naan bread was hard like it was toasted not warmed up!! Donner meat was not very nice like it was leftovers from the day befor!! Would not ever order from there again
Jared . 2015-05-31
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Ordered parmesan from here last night and the chicken was raw pure filth they seriously need to check Therese orders before it kills someone never again never hope it gets shut down.
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Service and everything is more then perfect for a dessert place 😀 I don’t know whats all this hate for the managers and the staff where you can tell as soon as you walk in there how friendly everyone is . Please try to keep all this fake reviews for yourself as it looks clearly conflicts of interest . Real costumers know that Ice stone gelato Middlesborough is the best in town ! Keep it up with hardwork guys , If a group of stupid people wants to put you down means that you are doing way better then all of them 🤩👏
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This restaurant's service is exceptional ! It is the Gold Standard by which others should be judged. Nothing was a problem and the attention to detail was amazing. My daughter had a small gathering of very close friends and relatives after getting married at the town hall. The owner and his team made the celebration very special. I highly recommend this place and will be using it often. The food was also delicious.
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The experience was not as good as the rating. Not enough staff the provide a good service. Food quality was pretty mediocre and I’ll would give it a miss next time.