Ice Stone Gelato in Middlesbrough

The best waffles in the town worth the price , such a great place to spend time with your families . I don’t really understand why all this hate coming from girls names towards two young managers ladies who don’t do any thing else than their job , I haven’t seen any language barrier as mentioned by “others” so the barrier might have been from their side , obviously not from the staff and managers 😀

Service and everything is more then perfect for a dessert place 😀 I don’t know whats all this hate for the managers and the staff where you can tell as soon as you walk in there how friendly everyone is . Please try to keep all this fake reviews for yourself as it looks clearly conflicts of interest . Real costumers know that Ice stone gelato Middlesborough is the best in town ! Keep it up with hardwork guys , If a group of stupid people wants to put you down means that you are doing way better then all of them 🤩👏

The managers ( Tina and adel ) are the worst and rude with her employees. And doesn’t even support any of the employee And make things difficult for everyone on daily basis during work. Ice stone gelato should get rid of these managers ladies. They are going to ruin Icestone reputation really soon and it’s gonna be out of business in Middlesbrough. Anyone would really prefer creams over icestone gelato.

Place has gone totally down hill, kids working there totally ruined our last experience, and we're making faces when they messed our order up. Very rude, not happy as its expensive and expect a decent service and food on time ! Won't be back there anytime soon, creams round the corner, alot better service.

Cake n scoop was Perfect ! Molten bake was a bit over rated.... Overall nice atmosphere nice service.. 9/10 ... A must visit place for dessert..

Had a very bad experience, very disappointed in all aspects. It took forever for the order to be ready..management seems to be too far from improving themselves

Went to this place yesterday and the managers were very rude and unwelcoming. I asked the manager for a high chair for my baby however she never got me one or told me where they are. It was definitely the language barrier as she was not making any sense at all. The manager looks very miserable, moody and worn out. I honestly don’t know who hired these people. These managers need firing and new managers are needed asap!

Worst experience ever. They took forever to bring out our order and Tina the managers attitude is not very nice I'd hate to work for her

Best desserts in Middlesbrough!!! The waffles and cakes are amazing, get yourselves down here 10/10

Went to this place few days ago never seen such disgusting management the manager needs proper training on how to speak to members including her staff if she spoke to me rudely I would slap her one back to her place, rude woman with no management skills whatsoever I could hear her shouting at her staff really not welcoming place or attitude I prefer mcdonalds ice cream instead i dont really know who recruited these people clearly dont know the difference between foreign legislation and UK legislation rules and proper manners !!

Best dessert place in Middlesborough , went couple of times with my friends new Menu is really nice as well , Staff is very friendly and managers are very welcoming , Will definitely come back often

The food is okayish, a bit over rated to be honest but I am utterly disappointed with the service especially the management. It's been a while since I was craving pancakes, I went last week but they weren't available, on my second visit as well they weren't available. Frankly I am not happy with the management.

Haven't experienced such pathetic service ever. I went with my friends recently and I literally have no words to express the disappointment I felt. The management sucks and I felt the food tasted average.

I travelled over an hour to meet some friends and have a catch up after a very difficult time. The most horrific experience at Icestone Gelato! Honestly the most rudest manager ever! She was screaming at her young staff who must have just been 16. She was embarrassing the young staff. Degrading and appalling! I have NEVER seen anything like it and I’ve been in multiple jobs working for several professional companies. The manager had zero respect for her staff, zero respect for her customers. She actually NUDGED & PUSHED one of her staff off the tills, I was shook witnessing it. Her tone, her attitude towards her own staff and customers is brutal. The mangers name is Tina and I really feel as though there needs to be an investigation into how poor the management is and how the manager treats her staff. My heart absolutely broke for the young 16 year olds. One young girl just kept her head down whilst the manager was awful towards her.

The managers attitude is absolutely disgusting towards customers and especially towards their young staff! Degrading and appalling! Desserts were average but seeing how the manager was treating a young worker got me upset and I’d never go back! The manager was rude to a young customer as well and I believe the managers name is Tina!

Staff are quite rude and show no effort towards their work

I recently went to ice stone with my friend as we were craving something sweet, by the time the order came our craving dissappeared. Overall the taste was okay, everything is very expensive and it's too overrated. I would actually prefer creams over icestone any day.

I would prefer going Creams which is just opposite this shop but will never go Ice stone. Haven’t seen such poor management ever. Never going back again. The service is not at all good and the staff takes forever to get the order. I would honestly just sit home and make my own waffles and milkshakes rather then spending on this overpriced shop.

Yhe best ice-cream I've had in Middlesbrough

Its my familys go to place to catch up very relaxed atmksphere and service really good

We went to the IceStone Gelato dessert shop in Leeds (St Johns Centre) and went after a Mcfly Concert as it states online it’s open til 12am. We got there at 10:30pm and was told they were about to close and take outs only. This was no biggy and as we waited we watched the manager being incredible rude to other customers and his own employees. All the staff were clearly young and were constantly being snapped at by the manager who has a very short temper. This already made me uncomfortable as no manager should be allowed to talk to his staff or other customers in such manner. It was quite clear the other staff members were frightened of him and I can see why! Anyways so I ordered a the cookie dough as the photos of this looked like a deep cookie dough-pie type dessert. The takeaway arrived and me and my boyfriend left. We got back to our hotel and I was horrified to see what I ordered - it didn’t look like the picture at all. I paid about £7.99 for this! It’s a completely flat cookie - I wouldn’t pay £5 for this Nevermind £8! Would not recommend and will not be going back, quite upset too as it looked lovely from the outside. I added a photo for reference of what I was expecting to get vs what I got

They stuff were Lovely and welcoming. The crepe was amazing. The ice cream was yummy, and my friend really enjoyed her waffle 🧇. Overall experience 10/10

Bad experience. Very bad service.The staff was rude

I could have died and came back in the time it took them to bring 3 desserts out.

Good place for deserts. We opted for Choco-all-over and cheese cake. It tasted well. 4 stars as they did not allow us to sit in while we saw people sitting in.

I ordered a cornflake tart, it came stale, they didn’t give my desert back and did not offer me a swap or refund. Violently shaking right now.

It's REALLY expensive for what it is. I really don't think its worth the price at all. If you have money to throw around then fair enough, but there's better places for less money. My strawberry cheesecake sundae was meh.

Absolutely 💯 percent lovely Love the options

Fantastic desserts .staff friendly and very clean

Never seem to have the stock. Before had no custard, another time no ice cream sauce and recently had no waffles ? But I thought waffles were home made ? Portion sizes very small. Not returning. Disappointed all the time due to no stock.

من أفضل أماكن الايسكريم وأطباق الحلى اللذيذة .. والبودنق بالمستر خرافي 😋

Please start doing freaky shakes again ! Sounds like I have to start a petition for freaky shakes. 😭😭😭😭 I hate new menu , no one likes it . Not going back because I was only going there for freaky shakes.

Since the new menu has been introduced the changes are not for the best!!! Management unwilling to offer allergy alternatives which were available before. Really disappointing as it wasn't really a big ask (strawberries and a melted chocolate pot) opted for a single scoop of ice cream which tbf they did clean utensils before giving but wow the portion size was disappointing!! We were served our one scoop of ice cream in a sauce dipping pot. The smallest pot known to man kind. One scoop of ice cream was the size of a teaspoon. Even my 7 year old looked at me asking where the rest of it is. Not really worth the price you pay. Left feeling very disappointed and unfortunately will not be returning. I appreciate everyone is struggling but to increase the price and then reduce the portion size isnt really on!!

Good ice cream variety, cakes n coffee etc.

Just came in with my son to have some delicious waffles. We were served straight away and the waffles arrived very soon looking absolutely fantastic and taste very well. The plate looked really cool. We will be back definitely. By the way, the staff was friendly and the place was clean

Friendly staff and great selection of ice creams. Some of the flavours can be a bit hit and miss but you can ask for a sample before buying to make sure you like it and don't waste your money.

Absolutely amazing place we walked quite far out the town centre to get to it but it was well worth it we got 2 cookie doughs which were amazing and a mango Sundeau that was extremely huge

Bubblegum and pistachio flavours were delicious!!

Ice cream was ok but the waffles were half cooked

Don't like it 🥱 worst test ever I test in ice cream🍨.

I ordered desserts and then had a phone call from ice stone to say they don’t have the dessert at the store and they can’t give me a refund. They told me to sort this with ubereats. If you don’t have something in stock it should be displayed as unavailable. The waffle remaining on my order arrived late, cold, poor quality and stodgy with stale tasting Ferrero Rocher on top. The ice cream was also very poor quality, half melted and had very little flavour. Overall, shocking for a place marketing themselves as gelato/ice cream being the specialty.

Chocolate brownie cookie dough was very nice. Will be visiting again.

Nice food, staff and atmosphere

I'll give it a 5 stars because they have a very tasty cakes, amazing! Also, what I like most is their pancake, so delicious 😘

Very ambient place!! Good seating with plenty of space!! Variety of dessert options with very delicious taste!! Parking by the roadside available free out of hours!! Per person service on average 4-7£!! A good taste in town!!

Super Delicious, I want to go again and again. I took my great niece who disgraced me by finishing her dessert whilst I struggled to clear my plate.

Called in today, as Id intended to go to creams across the road, but this was quiet and clean so thought we'd give it a go, we're suckers for gelato, which I have to say was excellent, and good value. Pancake stack was excellent value for money, the ice cream wasn't oversweet, service was fast and friendly, the only thing that let it down slightly was no diabetic gelato, however I do know it's difficult to get in this country, it's almost as if diabetes doesn't exist here, will definitely return.

Absolutely amazing kinder bueno waffle and chocolate fondue nowere can compete with this place food delicious and staff very friendly always 1st class very recommendable you cant visit Middlesbrough without trying here 😍x

Amazing staff and nice desserts,found their ice cream taste better than a nearby famous ice cream parlour.Worth a try

Came here today for the first time! Staff very welcoming and friendly! Food was great! Would definitely recommend and will definitely be coming back here in the future! Thank you for a lovely service!

Good variety of icecreams and nice crepes, waffles and cookie dough at an accessible price and you get 10% student discount. Again due to covid restrictions I'd feel safer if the staff preparing the food and front of house staff were wearing masks or a visor at least.

First visit to Icestone Gelato, lovely set up, plenty of seating booths, spolit for choice... so much cake, ice cream, waffles, crepès and much more. Not crowded, very clean and staff were great. Portion sizes just right any bigger and it would have been too much and too sickly.

Friendly service with good quality desserts...

Manager and staff very nice and welcoming. the white chocolate mocha and falooda were tasty. Will be coming again.

A little disappointed this visit. It was clean and well presented covid signs were up about patrons wearing masks however, the staff were not wearing masks except one who only covered her mouth. The Indian variant is spreading and we were nervous. When others known to the staff came in they were not wearing masks either. The food was very nice as usual however our tea was cool when it arrived as it had been ignored while the staff chatted. It was not busy and it felt like customers are not important to them. I was suprised as this is usually a great experience.

My favorite dessert shop. I love cheese cakes and cookie dough🤤🤤

We ordered over hour half ago, restaurant keeps saying its on its way but we now want to go to bed, taking the Mickey never ever again bloody shocking. Never get your food.

Very good waffles and ice cream And Astf Very good 😍

I ordered through just eat at half past 8 and it is currently 20 to 11 and still no food I have rang the restaurant and they said it shouldn't be more than another hour.

Lovely little hidden gem in Middlesbrough. We ordered cake and ice cream and it was delicious

Ordered 3 takeaway Ferrero milkshakes for £4:50 each , but no sign of any Ferrero choc just a cheap tasting dark chocolate bitter tasting milkshake!!!! Not worth £4:50 prefer the McDonald's milkshake to this horrible taste had to throw away as didn't taste right and icestone is closed so cant return

Was so happy to see gluten free items listed on the menu when ordering. It’s rare that gluten free items are listed and labelled so well. Food arrived quickly, with everything we ordered. The food was unreal, the best gluten free brownie I’ve ever eaten. Definitely will be ordering again :)

Yes. If you're wondering wether to try this place. That is your answer 🙂 so good, and great value

Nice staff and manager. A variety of products with quality. Busy shop still they are following precautions for covid is really appreciated.

Highly recommend a visit here. A great menu with lots of choice. Friendly service and lovely decor. Deserts were amazing and enjoyed by us all. We will definitely be back again soon.

Supposed to be eat out and help out prices were extortionate placed an order for 6 people various milkshakes and cakes they got all order wrong and my kids weren't very happy tryed speaking too the management about it but they did nothing about it will never go again here

I got falooda today from there no way near no taste in ice cream they should use matka kulfi with that instead of normal ice cream

Order online - arrived and was nothing like what we ordered. Rang up to query this, guy who picked up didn't want to deal with a customer so handed off to someone else (??) Other person then tried to throw the Ubereats driver under the bus for giving us the wrong order. The driver gave us the bag THEY prepared which even had our receipt in, it was our order - that they got wrong. It's becoming too easy and commonplace for fast food places to blame delivery drivers for their mistakes. Poor driver. Won't order again.

The service was excellent! Me and my 12 cousins/sisters and brothers decided to visit this place. We were ordering but the only thing they had was cookie dough. They didn't even have vanilla ice cream. Suddenly my 4 year old cousin started crying. A staff member came by a gave my 4 and 5 year old cousins sweets. I thought this was a wonderful action. I think they had no food because we came very late at night. I totally recommend this!

I ordered an oreo cake for my son but when I got home I discovered they gave him cheesecake (which he hates). I ordered ferro Roche cake & it was not only stale but tasted like a cheap £1 chocolate cake with an out of date chocolate on the top. It was awful. I definitely will not be going back.

Avoid! - PAV, the manager really went out of his way to be so rude to our children. A very nasty man. A really horrible experience for our children. They've been traumatised. Children should be protected not abused. He should be sacked!

Good service! Quick delivery, yummy deserts.

If you have a sweet tooth, you should try this place loads of choice of various sweets. Lovely cup of coffee, staff great really attentive and very clean. Second time ive been and will always come back.

Visited Ice Stone Gelato yesterday with a good friend who had been before. I have been introduced to a new delightfully sweet experience. I would highly recommend this place. First class desserts, pleasant staff and lovely interior with private booth style seating areas. Will be back!

Been twice now. Falooda, cake and ice cream very nice. Staff always friendly and happy to assist. Would highly recommend to anyone.. compears very well to the high end desert places in London.

Smart inside and big menu,delicious food and good portion size,helpful friendly staff and quick service,would recommend

Very quick service. The people who worked there were friendly and helpful. We all chose waffles, they were really tasty, but I couldn’t finish it. The portions are huge. We wilL definitely be going back

Good choice of desserts.. clean place

Lovely food great desserts place better than creams

Amazing choice of desserts. Staff friendly and helpful.

One of the workers were laughing at me and my sister with another customer in-front of us, made me feel uncomfortable as i did not know what they were laughing at us for but desserts were nice.

The staff was okay, the shop was clean but the waffle I ordered for was too sugary for a waffle and the ice cream was tasteless. It wasn't worth the price, the creeps was too soggy. I wouldn't recommend this place

Tasty treats for any taste, vegan options available. Gelato we tried was great, but some flavors are quite quirky. Cozy interior, lots of sitting space. Staff is nice. Would come again.

First and last time.ordered cookie start eating and plastic wire came out from my desert.not happy at all.not going again.

Worth a visit, nice tidy place although expensive for what you get was lovely. Was a nice treat. Staff really friendly. Plenty of choices of desert although i would of prefered a fancy latte with various syrups in a fancy cup.

Quick service, polite workers and decent prices. 😊

Tried Falooda and Strawberry Mojito... the worst falooda nd Worst Mojito I've ever had here. Plus the napkin you only get 1 per person, as If you ask for more, staff says sorry but We can not give you more as per boss order as They are extremely expensive, I mean really? So we can't even get enough napkins. Cheap place, worst service and very stingy environment. I must say Ellie the worker, She is really good as she kept on asking If we were ok... as she could see us getting disappointed. Make sure, If anyone is heading again to this place you carry a bunch of Napkins with you.

Definitely the best desserts in Middlesbrough really high quality food, good portions and beautiful presentation of the food. Staff are also very inviting and friendly. Good atmosphere.

The best ice-cream in Boro,I had a strawberry and butterscotch waffle,it was yummy,go try it you will love it

Mega expensive and not that good. There just shotting together cheap ingredients and passing them off as premium desserts. Milkshakes only worth chucking at politicians.

This place is amazing! Staff were lovely couldn’t do enough for you. Had the Oreo cheesecake it was delicious! Daughter had cookie dough which was gorgeous. Nice surroundings too. Will definitely be going back to try something else.

I went with my wife to have dessert and i enjoyed the ice-cream. We got the pistachio ice cream it was really rich, creamy and full of flavour. The staff were extremely friendly. The place looks lovely. My new go to ice cream place now forget about creams.