Archie's - Leeds Trinity in Leeds

Service was great and the food came fairly quickly. Toilets clean too.

Not a jot of care from the staff, just rude and unhelpful from the off. This was met with a very sketchy ordering procedure, which resulted in us almost leaving, but ending up ordering from the till from a staff member who was actually the only polite one on the team. The manager was arrogant and useless and the supervisor mirrored her attitude, when twice he was abrupt with us. Far too much ego and way too little customer experience skills. I won’t be back there in this lifetime. All in all the most underwhelming Nando’s experience in living history and I had to pay for it. I thought I’d gone into Karen’s by mistake at first. I anticipate the standard response of “we’ve relayed it to the team, it won’t happen again etc.” The issue is the team leadership that is a catastrophic failure on any interpretation. Change the staff!! There are people out there who want the work and will do it passionately. Find them & hire them!

Chicken thighs have been my favorite but idk since when they make it extremely salty. Feel like they spilled the whole bottle of salt in it，and it tastes even bitter. Please change it back🙏

not been to that one before, it was clean, staff polite, food was good especially when we ordered, till was down, we paid when staff came to table but best bit was our food was duplicated staff came with food the second time and because it had been cooked we could take it home with us so boxed it up and took home, suppertime was sorted 😊😊, Thank you NANDO'S, much appreciated.👍👍

Just had lovely meal and drinks, Claire was brilliant, fantastic had us in hysterics, credit to nandos

Nando’s in Leeds is absolutely fantastic! The food here never disappoints. The chicken livers are a hidden gem on the menu—perfectly seasoned, tender, and bursting with flavor. The chicken wings are another standout, with just the right balance of smoky, spicy, and tangy. The peri-peri sauce selection is the icing on the cake, allowing you to customize your meal to your taste. The staff are friendly, attentive, and make sure everything is spot-on. The atmosphere is vibrant and welcoming, making it a great spot for any occasion. Highly recommend this place for a truly delicious dining experience!

Jack the manager was extremely welcoming and nice would come again for the service alone!!

Went on Sunday with 6 other family members ordered through the app which was real easy to do food came within 15 minutes of ordering great service and great food thankyou

Love Nando's restaurants, great vegetarian options, this is a great Nando's. You need to get a main with 2 sides, the mains on their own are too small but this is sort of advertised on the menu.

Where do I start… this Nandos does not hire servers that speak to customers in an appropriate manner! I came in as a family of 4, my son has adhd and autism so struggles from time to time with lots of loud noises. I made the lady of who served us aware, and not only was she dismissive and rude, she laughed as she walked away. I have never in my life been made to feel that awkward. The food was then served 40 minutes later, and there was no apology just dropped on our tables like we were animals. I’m so truly disappointed with this experience, nandos need to hire better trained staff, I asked the name of the waitress of who served us and it was ‘Shauna’. Customers need to be made aware that this lady not only made me and my family feel extremely uncomfortable, she is also allowed to be a manager! Nando’s please do better as a large company you should be hiring people with better performance.

Another excellent experience in a Nandos. Food was excellent, and the service was brilliant. Couldn't fault anything really visited twice during my stay in Leeds city centre.

Just picked up an Oder just now. Garlic bread missing. Tried to call but you don’t take calls. I’ll call in at 430 when I’m passing for the garlic bread. Thanks

Our waitress Joona provided lovely service

QR only ordering with security check garbage on the order page. Left without bothering to eat.

Good food, friendly staff, pleasant atmosphere.

Shauna provided an excellent service and was very smiley and happy, she has great potential in the industry.

Food was average Price was above average Serive okay but you have to order though you phone which isn't ideal No atmosphere at all

I mean it's a nandos, you know what you're getting, they're really consistent. I enjoy this one, great location in Leeds and it's well maintained and the staff are friendly.

first of all my girlfriend found some crustated black thing in her chicken wrap.mac n cheese was dead, chicken dry and stringy and the garlic bread was stale and flavourless just like the chicken. will not be eating here again also the halloumi sticks were mediocre at best. last thing , the chips only had peri salt on half of them.

Hannah was really nice and and helpful, brought us our food and drinks really quick and made sure everything was okay.

Jack and Shauna served us and were really nice and polite with nice big smiles!

The food and staff are absolutely amazing especially Gauri and Molly, who helped us get out yummie chicken liver! Thank you so much

Food was nice. Service good. Toilets disgusting. Disabled toilet out of order. Three female toilets, only one working with no toilet paper. Not good enough 😕

Mal servicio. Tuvimos que preguntarle cuáles eran las diferentes salsas a la señora detrás del mostrador. Ella les susurró sin contacto visual que apenas podíamos oírla. Mi pequeño dijo que me pregunto qué es Nashville ella nos miró en blanco. Dije que lo intentes si quieres. Lo intentó. Estaba demasiado picante como para que no pudiera comérselo. Era demasiado picante para mí y puedo comer especias. ¿Por qué no nos lo dijo? Qué mierda de servicio al cliente. Fue un completo desperdicio de dinero, capacite mejor a su personal.

Shauna was super friendly and provided great service! Awesome experience thank you x

Went on a Saturday evening, there was no wait either for a table or to order at the till. We were served by Shauna and Jack at the till who were very helpful. All the staff were great; they got us a takeaway box and cleared the plates very quickly. The food arrived after no more than 5-10 mins and was very hot. Probably the best Nandos experience I have had.

Shauna served us and was amazing- my partner is a wheelchair user so getting around the restaurant is harder for us than most people, so she came and took our order at our table, and on top of that she kept our drinks refilled for the duration of our visit! She was so lovely and I hope that her manager knows how good she is!

The staff are always nice. The gentleman who showed us to our seat yesterday was really smiley and looked happy.

Came here yesterday with my partner for some food. staff were very welcoming & great service. Ordered myself food on the app but struggled to use my red reward. Staff were really helpful with this and we managed to get it working. Within 3 minutes, my food arrived! How wonderful! except it was stone cold…chips were not even edible.. butterfly burger was just dripping with grease, mac and cheese was so chewy. what a waste of a red reward 😳

Not the best nando's I have had but ok

Food was really nice feel there was a poor atmosphere staff didn't seem happy no hi can I help was what do you want probally wouldn't go again smile it won't kill you your in retail

Took my lad and 2 of his mates to celebrate end of year exams / sats, food was great and service also, the only problem was that the food could of been hotter, didn't wanto send the food back to get re- heated in fear of upsetting chefs lol.

The fire alarm went off in the middle of our meal and Jamie, the manager, was very organised in getting us out of the building and collecting one phone number from each table to refund our meals. When we went back in he collected an email address to send us a voucher for the inconvenience. Very positive experience considering the situation.

A fire alarm went off during a meal. Staff quickly worked to find out if it was a drill and, once finding out it wasn’t, they evacuated us quickly. The manager took phone numbers so they could contact us later and said they’d be able to cook us a new meal if we were allowed into the building again soon. Unfortunately, we could not get back into the Trinity Centre that evening however our meal was fully refunded and we were given vouchers. We returned the next day for lunch and were very impressed by the food. Excellent customer service and food

Tried the spicy rice bowl and added halloumi and avocado as an extra and it was delicious and really fresh tasting. Staff were really friendly

Probably the best service from any Nando’s so far. Great service and attitude. Well cooked food and very clean. This Nando’s is an inspiration to all others.

Great service as usual, staff were quick and attentive and the restaurant was very clean and modern. Edit - not sure why I clicked 4, should have been 5.

Mediocre food. Overpriced. Knock off fast food is better for the price. Wouldn't go again, overhyped. Nice atmosphere and decent service. For show, not quality.

Special, very tasty grilled chicken, large variety of unlimited sauces, nice interior, the waiters and cashiers were very nice. As I had never been to Nandos before, they were patient and friendly in explaining how the ordering system worked.

ordered online, when i went to collect my food i was greeted by hannah who was lovely and gave amazing customer service.

Marton is the absolute best member of staff in the restaurant right now and that man deserves a beer!

Loved my thighs with chips and fanta. Rapid service. Approximately £15 spent on a filling meal for one.

Took some time for my burger to be ready but I had a buzzer so I knew when it would be ready so not an issue. I've only ever had Archie's at Manchester airport, but the burgers in Leeds are just the same. Lovely thin juicy flavoursome patties with plenty of nice sauce, fresh lettuce and a really soft bun. Would happily have a burger here again!

The food and service were amazing!

Quite annoyed actually. Went in today being told I can’t have hot water for my child’s formula milk. They said they can warm milk somehow in a bottle but cannot give me hot water due to safety. It waters in a bottle, I mean it’s a common thing most people do everyday which is to warm water. There is no rocket science to this. Then also told I can’t have my pram in a certain place so I said to the staff that’s fine but it’s your responsibility to keep the pram safe. Nope they then said no keep the pram and we’ll give you a more suitable table which is fine. Strange because I’ve been here many times and never seen this manager before and today the staff were just being awkward. When the food came, I didn’t complain because I couldn’t be bothered but my food was mixed up between my friends and my order so we ended up sharing out of each others plates. I had to go to Costa next door to get a tiny bit of hot water which they kindly did for me and were also shocked that nandos couldn’t give some hot water. It’s quite laughable really. There excuse would be oh we don’t have anything to warm it with. I am sure you can heat water somehow. All I was asking for was about 100ml

Ohh the staff is really friendly and polite.

Chips were cold but they replaced them, then I found a cocktail stick layed horizontal in the middle of my chicken burger and then got a hair that was attached to the burger in my mouth. service= good. food= apauling, vile ,foul nasty

Beautiful food, hot and served with a smile Full marks 👌

Delicious food, amazing service provided by the manager and the waitress on shift☺️

Who in nandos thinks its good to serve cold chicken

Nice food but limited space. During weekends, you have to toil to get a table

Waited 45 minutes for an overcooked burger (Superstar) that was pure grease and cold, stale, crinkle fries that I ate about three of. The worst burger I've ever had and just incredibly bad customer service. I could literally see my burger in the kitchen and the staff were still unable to get it out. Very disappointing experience all round and a total waste of 14 quid

We ordered a burger, 2 half waffles, chicken tenders, milkshake and a bottle of water. We was given a pager to let us know when our order was Ready. It vibrated and I went up to collect my order and there was just waffles, I asked about the rest and the server didn't know what I was talking about, I showed the receipt and was given the pager back to wait. 20 minutes later it went off, There was burger and chicken and no drinks, I asked, Oh uhhh what milkshake and there's no bottled water but I'll give you a cup to use the free water fountain. The bottled water was £2. Nothing wrong with the food but the service is not good.

Great experience at Nando’s.The girl who took our order even said she would help us download the Nando’s app. While we ate our meal she was cooking on the grill and plating up food so we thought she wouldn’t remember but as we finished our meal she appeared at our table and did it for us! We asked her name and it was Leeanne. She was so friendly professional and helpful.Great customer service!

The dishes are quite generous. Everything is very rich.

i walked into nando’s, there was nobody to come and help me and they all avoided eye contact two minutes later a worker came up to me and told me to wait outside, we were then waiting for over 40 minutes just for a table of three. the workers were then rude and ignored our needs. won’t be coming again

Nice place to gather with friends and family.

We go to other Nandos in Leeds but on this occasion we went to Trinity one which I haven’t been to in a while. Matt and the staff were great and the food was served exactly as requested. Will definitely be back soon, thank you!

Great branch of Nandos, with friendly staff and quick service. The food tasted great and its not Halal so great for people who don’t eat Halal.

Very helpful and pleasant staff. The food was great. Busy, but it didn't feel packed.

Cannot believe the negative reviews, I’ve actually eaten here a few times now on diff occasions & have to say it was great every time. Woman that served me was really lovely, polite & jolly, think she said she was called Charlie/Charlotte but could be wrong, really pleasant experience which makes a change these days, anyhow service was spot on & the food was lovely & I thoroughly enjoyed it (Chicken deluxe burger, curly fries & billionaire milkshake) bloody lovely & definitely will be back!!!!

Chose this place again this eve & food was fantastic & so was the girl who served me on the till, love the burgers & especially the milkshakes & didnt wait long for the food so happy customer, enjoyed the food yet again so will probably end up here next time I’m in town 👌

Best Nandos i have visited in a while staff were very attentive and always there to help, one of which was pregnant and just went out of her way to make it a lovely experience even though it was very busy and the food was cooked perfectly. Would certainly recommend this Nandos in particular.

Love it here, staff are always friendly and attentive without being annoying. Food is consistently delicious.

Rude staff, wouldn’t refund me even though I was over charged for the wrong food, don’t enjoy being served by moody teenagers, food I did eat was delicious though

음식 합리적이고 양도 많고 맛있습니다. 직원분들 정말 친절하시고 젠틀합니다.

Nice setting for a casual date. With the bottomless drink option, you can refill yourself and drink as much as you like. Staff are always friendly with greeting and exit. They also play multiple genres of background music. Lighting is nice as well. Not too bright nor dim. Very clean.

Food was fresh & tasty, yes you wait for it to be cooked so its not a quick 5-10 min wait but thats the whole point of going here & not crappy macdonalds. Staff were great, smiley & helpful, told me the wait time when I ordered so knew how long it would be, mentioning this because a fully grown man in the queue had a meltdown because he wanted his food quicker than it could cook, total male karen who shouted & ranted at the poor lass serving like she could become a magician…looser. Some people need to get a reality check. Yes its a bit pricey but its fresh & the nashville burger was gorg so will defo be going again 👍

Love nandos and love this particular restaurant here at Leeds Trinity. Service was very quick, staff were efficient and friendly. I tried the new desert; which was a warm chocolate pudding with a gooy middle,served with vanilla ice cream and a orange sauce that has a 'flicker' of chilli in it...... it was sooo good!!!!! Unusual combination but worked fantastically well!

Always a good dining option wherever you go. Consistently great.

Incredibly friendly and helpful staff, super nice

Fantastic service, milkshakes some of the best I’ve had! Tried the good burger which was very tasty. Atmosphere in trinity was chilled.

Service fast and good Nice relaxed atmosphere Food is a bit cold but this was at lunch hour so understandle. Garlic bread really good also food much better with sauce

Great food and ambience,always busy .

The food was delicious ! However, rookie mistake, when asked if it was my first time here I said yes, as it was, and they made me get up and grab my own food. Instead of bringing it to me. I thought it was normal but then went to another Nandos where they actually served me.

Always love a nandos, and this one is in the trinity shopping centre, laid out like most nandos with good food, friendly service and a great atmosphere. Took friends for first time and they said they would go again.

Always a great time here, and great food with great service

I am Coeliac and follow a strict gluten free diet. Lianne welcomed us and went the extra mile to ensure that my meal was not only gluten free but also no cross contamination. We met our relatives from Australia and we all thoroughly enjoyed our delicious meals. Thank you Lianne for all your advice and assistance.

Food came super fast great portions nicely presented and staff was lovely

thank you !! the service here is always amazing & the staff are very friendly :)

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Nandos is Nandos so not much to say. Its a bit posher KFC but treble the price. Still pay it though as its lush.

Outstanding service here today, I turned up just me and and my little one. The staff could see that with a 1 year old and only 1 parent that I’d have to leave him at the table to go get drinks and cutlery and as such sorted this all for me. They interacted with my son who had a great time. Nandos isn’t somewhere I go for great service necessarily but this stood out, best nandos I’ve been to hands down. Outstanding service by everyone I came in contact with 💪

"One of the finest Nando's restaurants in Leeds! 1. The food served here is always fresh and prepared with great hygiene standards. 2. The service is prompt and the staff are friendly, ensuring a pleasant dining experience. 3. Located inside Trinity Mall, it's important to note that during peak hours, especially on weekends, there might be some waiting time. 4. Personally, I highly recommend the full platter for its excellent value for money. Additionally, don't forget to download the Nando's app to enjoy exclusive rewards."

Staff when we visited were so nice and polite, 10/10 service!

Service was so good not even a joke; the female waiter/manager was so nice!

Staff were friendly, food was fresh

Very friendly staff go above and beyond

Awful tastless food and over priced, the fizzy drink was flat, there was no fizz at all. Got a refund for the drinks but won't be going there again.

Very good service, we were welcomed by a lovely man who was very professional and helpful. We used the QR code to order our food, it all went smoothly. We got our food not too long later it was great. I had ordered the fill up soft drink and there ice machine wasn’t working other than that all was very nice good prices nice people good food

1/2 a chicken (Hot) cooked to perfection.

Popped in as it was my birthday and Nandos is a treat for special occasions for me. Me andy friend were met with friendly staff who showed us to our table, it was about 2.30 so quite busy, but there was a nice vibe and everyone was enjoying their food. Our server was Mollie, who was fabulous, friendly, attentive and helped me use the QR code to order. Food was lovely as always, and they went the extra mile in the service they provided. A birthday very well spent I'd say, had a great time. Thankyou to Mollie, Jamie and the team 😁😁😁

The chicken meat was burnt and dry...the ambient music was played according to the shift manager's preference, African music at a volume that was too loud and very disturbing.

I’ve ordered the Portobello Mushroom & Halloumi Pitta and it was a very good choice for a vegetarian dinner. The food was served very quickly, in about 15 min for 7 people.

Having to order empty glasses of water and fill the up yourself, having to serve yourself cutlery and drinks, and then eat bad food. Never again.

A bit too crowded, sitting is pretty close together.

Visited here after a work's event on a Friday evening in January. Popular and long wait times after you ordered your food. A bit pricey for what you received. Ordered the Good Burger with Curly Fries. Both were okay, not great. The Big Bang Milkshake, however, was very nice. Wouldn't necessarily recommend to others, as the price didn't match the quality.

went in today and ordered, didn’t really look around before i ordered. I’ve never been in a nando’s so dirty in my life and i’ve been to lots of nando’s. The station where you get the drinks we’re filthy and also the toilets, definitely wouldn’t go back to that one!

Went for my birthday in January. I have to confess, I really like Nando's anyway but the service here was exceptional. Attentive, responsive without being pushy. Very friendly and communicative. The waitress who greeted us saw I was standing at the till but was busy. Told me she'd be with me in a minute, which i appreciated. The manager then also said sorry I was waiting and I'd be served soon. Generally, every member of the wait staff was excellent.

We came here after another restaurant couldn't meet our group's allergy needs. Nandos were excellent at taking our order and making sure there were no cross contamination.