Amber Palace in Thanet

This place is so hit and miss and im sure with no competition in Broadstairs they dont put as much effort into it as they should do. Not much meat in the chicken tikka massala but plenty of sauce. The vegetables in the dansak not as exciting as in other places. This restaurant has a captured market, we will return but really at best it is average.

The waiter was known nothing when we asked to explain some food I ordered Coca-Cola was flat and warm I had to return starters was cold and looked old chicken butter was so sweet the chicken tikka brainy hardly could see chicken inside. The staff were loud and shouting inside the kitchen. Never recommend and never go back. Spoiled our evening

Worst experience ever. The server had a large brown stain on the untucked tail of his white shirt. So disgusted the take away went straight in the bin. I will never return.

Lovely place staff very helpful food was brilliant but if you are a couple or just 2 friends and you are ordering the same thing only order one of each they are quite big portions so one of everything in order will be enough for 2

Disappointing return We have been several times and enjoyed it hence return . Poor service , lamb shashlik tough .plates cold . Service slow . Manager disinterested. Such a difference to previous visits . Tables incredibly crammed together presumably to maximise income . I complained that lamb tough expecting a reduction … no response …. So will vote with our wallet . Won’t be back after several years patronage . Very poor don’t understand the change .

Really lovely food, but I am sorry to say the service could do with improving. Waited over an hour and 20 minutes for our meal. Maybe if they didn't do so many takeaways they could concentrate on their restaurant customers.

Weve had plenty of takeaways from here , most have been good , but tonights was excellent. Credit where credits due This restaurant has really stepped up a mark. Good customer service and excellent food.

Visiting Broadstairs, walked past and the smell enticed us in! We walked in and we were asked abruptly if we had booked we answered no to which we were barked at “if your names not down you’re not getting in” and he promptly turned his back! Shocking customer service. We would have come back another night but no chance! These guys don’t deserve the custom!

It was my brother’s special Birthday and the staff were so very accommodating with letting us decorate the table many hours before with confetti, balloons etc. We were lucky enough to have an area to ourselves at the back of the restaurant which made it the perfect Birthday venue. The food was really good and service very quick. They brought out the Birthday cake and made such an effort to make the occasion special. Really appreciated just how lovely all the staff were. We don’t live in the area but if we did we would visit this fab Indian restaurant frequently. Thank you all for a brilliant night.

Staff were so accommodating for my sons 16th bday meal with family and friends. They made him feel so special and the food was amazing and so reasonably priced

On the plus side, my main was good, the starter also was good, however my wife’s samosas were still frozen in the middle which should tell you something? The service was biblically comical - meals being served totally out of sync with one another and after a very long wait. Had to ask twice for the frozen samosas to be taken off the bill - and after that the amount charged for was excessive I think for what we had……. Not to be repeated

Ordered a takeaway tonight. The food was ok. Prawns are Tesco type small ones which is always disappoiinting. Chicken tikka massala, not much chicken. One rice was missing but this was rectified with a refund. Would we return, probably but not probably in a rush to do so. On a positive side it is very reasonably priced and the initial service was friendly.

Very flippant attitude to customer service. Food very average, if they haven't an item or drink they simply ignore and don't offer any substitute. Nothing served together, items forgotten then brought to the table after the course has finished. Front of house man very shouty, to the point of offering somebody outside to settle a difference. You could understand if it was a sketch show! He was properly shouting at another table just serving a drinks order. Really needs an anger management course if he wishes to run a successful business. Only get one chance at a first impression, needless to say we will not be returning

Lovely meal, well cooked and very tasty. The service was friendly and quick. Will definitely return on our next jaunt to Broadstairs.

Can't believe the last few reviews! Been in USA for 6 months and was gagging for a proper curry at my local but was worried about the last reviews. No problem food and service were great. Bit suspicious about those reviews.

Service was poor, staff did not know what they were doing! I got my drink partner waited 20mins for his.. Food was bland, no flavour basically boiled! Worse curry Ive ever had.

I’d organised a reunion meal. We arrived on time. We waited for a server to come & take our drink order. After 30 mins I approached the counter, asking if someone could take our order. The white-shirted server replied, “I thought you wanted to chat & relax.” We obtained drinks & food menus. Another server took our drinks order. He couldn’t answer any question that wasn’t the name of a drink e.g. “No ice or lemon in the coke please.” We got both. “May we have water on the table.” We got nothing. I chased up the water. 1L jug appeared between 13 of us. No glasses. Another 30 mins, I requested glasses. Mr W-S put his fingers into 4 glasses & handed these to me. No more glasses appeared. Another 30 mins. I approached the counter again to request our food order be taken. Mr W-S took everyone’s starter and mains. We ordered a 2nd round of drinks. I ordered a 2nd coke. Mr W-S replied, “we don’t do drugs here, mate.” The drinks didn’t arrive until I went to the counter—again. 2 hrs & 15 mins later, 5 starters arrived. I’d ordered an onion bhaji. When I queried this Mr W-S replied that they didn’t have any. I asked why I wasn’t told this when he took the order. He replied, he’d only just found out. 3 of us got starters. Another person didn’t get a starter. She pointed out she hadn’t received her wine in the 2nd drinks order 50 mins ago. Staff appeared with 3 unordered & unwanted vegie samosas. My husband asked whether his samosa was vegetable. He didn’t receive a response from any server, despite roaring his last question. If we’d been on our own, we would have left. Another intolerable amount of time. Our mains arrived. Mr W-S advised they didn’t have one of the dishes. My husband stated he’d go into the kitchen & sort it out. Mr W-S, became confrontational, saying something along the lines of, “You want to go outside & sort this now, or come back tomorrow, mate?” I was horrified. The staff brought plates using cloths to protect their fingers. Not one of the plates was hot overall only along one one-quarter of the rim. I’d gone off food by the time it arrived. My husband was upset. I was upset. I felt I’d failed my friends providing them with a super evening. Others said the food was good. My husband stated his chicken tasted like it had been dropped in curry sauce. My son likewise. No hot wipes, until I asked for them. They were so hot noone could touch them. 10 wipes arrived for 13. The mints did arrive. The bill. Nothing arrived. I went to the counter & requested the bill, drinks, & food menus. Mr W-S charged for the Bhaji he said they didn’t have. He’d charged for the wineless lady's starter never had. He’d charged my husband for the dish he said they didn’t have. I requested he amend the bill. The drinks were lumped together as one, making it difficult to figure out. The seating positions for 2 of our party were awful. Two sat at the corners. The wineless lady ate holding her plate. I struggled with the loudness of the toilet hand-dryer on the other side of the wall. The room was unbearably hot. The window behind us couldn’t be opened. We asked if we could have the air-con on the wall put on & was advised it didn’t work. The radiator was on, we turned it off. This establishment is let down by its inadequate customer service & the lack of organisation.

Well I'm not quite sure where to start. The whole evening was shambles. Got there at 7.20 pm and ordered wine and poppadoms. Awhile later Another waiter came and took our order. Great we thought. Eat our poppadoms and then start on our mains but no, they brought our starter over before we had our poppadoms and wine. So they took our starter away brought us the wine and poppadoms and when we had finished, we had to eventually ask for our mains as I thought they had forgotten us. There was a big party in the same time as us and I could see them getting angry rightly so because they were waiting ages for there food and drinks to come out and people on other tables were getting fed up. By the time we got our food my appetite had gone completely so just left most of it. Now I wouldn't normally leave a bad review as I know it could have a bad effect on a business,but come on you must have known how busy you were and should have been fully prepared for it. If I am ever back in Broadstairs I am afraid to say I will be giving the restaurant a very wide berth.

Got to say at the outset the food is just great, but sadly that’s where the satisfaction ended. We sat down at 7pm and our food eventually arrived at 9.20, two of the starters were substituted without informing us, but we were still charged. One of the members of staff we found very confrontational toward our group, so much so we asked him to leave. We did receive an apology from the manager as we left, but by then it was to late. Now you might think that we are a bunch of young yobs, but no we are a group of friends in our 60s. I’m sure you’ll make up your own minds, but we definitely won’t be returning.

A beautiful takeaway from here this evening. Everything cooked to perfection. Very good pricing. We shall return for more lovely food.

Our Gremlin's Writers group has been meeting regularly (excusing Covid) for well over two years. At our January meeting, we all decided it was high time we had a social gettogether. Curry was a no-brainer, since 99% of England appear to enjoy it so we...

We had a table booked for 7.30 on a Saturday night and arrived at an already full restaurant. We were quickly shown to a table just inside the door We started with poppadoms, which were crisp and warm (even this simple thing is not always...

A nice takeaway from here. Chicken tikka massala, and prawn Dhansak plus rices. Easily the best Indian in Broadstairs. Not that there is much competition. Weve certainly had better throughout the country but to be honest nothing wrong with the food we received. Would go...

This is the best Indian restaurant in Broadstairs food superb either as sitting down in restaurant or take-away we are local and go all the time foid always consistently good highly recommended

Sadly another restaurant that refused us a table as one of our party was accompanied by his guide dog. This is illegal , see UK Equality Act 2010 Made online reservation 48 hours in advance leaving a note regarding the attendance of our friends service...

It started badly by waiting ages for our drinks to be ordered and arriving and then went downhill went COLD plates were placed for our meals. Food was very nondescript and service was abysmal. So glad that we were visiting as most certainly wouldn’t return...

We went Amber place on our weekend trip to broadstairs. The food was halal. Loved all our dishes. Staffs were good. Recommend for anyone looking for halal food in broadstairs.

The food was above par with the food kept to the standard style of Indian cuisine in Britain. Both the Korma and Dopiaza were thoroughly pleasant despite the 25/30 minute waiting time on a quiet Thursday evening. The waiters were also very polite and were...

Great food always have had so many different dishes here all perfect service great and wonderful atmosphere

I had the mixed starter with the lamb shank to follow. This was easily the best Indian meal I’ve ever had and I’ve had loads as a Londoner. I am now an onion bhaji convert because this was the lightest, tastiest one I’ve ever eaten....

Didn't have a very good experience at Amber Palace. Dont normally write a review but thought it was that bad of a service I had too. The time we waited to even get our food ordered was ridiculous we had 3 drinks before anyone actually...

We booked a table on a busy Saturday night with family. The food was really tasty and well presented, the papadoms were fresh and warm served with the chutneys and we all enjoyed every dish we had ordered. The service was great, especially Archie who...

I have special requirements and I was remembered and had my meal served exactly the same as it was 3 months ago very impressive to be remembered. Highly recommend this restaurant. The service was perfect again

Food generally good, amber palace opened up after two local restaurants closed, so now the only Indian restaurant in Broadstairs.. however, PLEASE GET YOUR ORDERS RIGHT…! Three times now I’ve ordered a takeaway and not once have you got it right…. But then I’m sure...

From the second we walked in and they took one look at me, they made it clear they didn’t want me and my partner in their establishment. With an expression of distain, He looked in his bookings diary hoping their were no free seats and...

Visited this restaurant for the first time last evening. Excellent service. Excellent food. Very good prices. We were shown to a very nice table in a well spaced area. The background music was Indian and very relaxing. There were six of us all eating different...

Absolutely dreadful service. Arrived 7pm , after taking seats it took 25 minutes to receive the correct number of Popadons ordered for 6 people, and the waiter hadn't even taken our food order. 4 unsuccessful attempts to get a drink order, and finally after 30...

I ordered online and totally my fault I thought they were still delivering but it was collection, we’d had one to many to drive up so I cancelled within minutes, the gentleman I spoke to was busy but there’s excuse for rudeness I was told...

We ordered a takeaway from here to be delivered. The website easy to use and we picked a time to be delivered. They arrived a couple of minutes early. The portions were a very good size and then Wow the food was delicious. We all...

We ordered a takeaway (in lockdown) and decided the High Street address must be near enough to walk to collect, no need for later delivery (to Church Square). Turned out it was way up the other end of High Street and further than expected! The...

This is the second takeaway we’ve ordered. The first PERFECT The second PERFECT Good food, good service.

ordered a take a way at 5:55 delivery said 7:10 7:30 still no food, telephoned and was told it was going to be at least another 40 minutes, had to cancel order as my diabetic son couldn't wait any longer to eat. Would never order...

Just had a treat night takeaway delivered so disappointing. Jalfrazi had no peppers or tomato with very little spice. Tikka chicken equally underwhelming. Tasteless is the only way to describe the sides. Nan breads were cold.

Lovely take away, plenty of flavour, ordered early and ready on time. Seems like they had it all under control. Thank you Amber Palace.

We have had several takeaways from the Amber palace, have never been disappointed, delicious, hot food. Highly recommended

Visited Broadstairs and had to have a curry ! Met a friend and we went to the Amber Palace. The restaurant was really nice and had a comfortable fell to it and good atmosphere. The staff were friendly and happy. Food was excellent. Large portions...

Best Indian I’ve tasted. Great service so attentive. Excellent dishes. Definitely recommend it. Very comfortable

Lovely atmosphere! First visit for us staff very welcoming and attentive. Fabulous food and plentiful portions.

Well I don’t know about the person who visited on the 1st September, but I have visited the Amber Palace three times since it opened and each time ordered Tarka Dhal and it was always excellent, flavoursome and the consistency of a thick soup -...

Have eaten here many tines. Have taken away a few. This was the worst. The person taking the order was rude, demanding in a snappy way addressed, name etc. He told us (no courtesy) 45 minutes to delivery. I waited an hour and recalled, he...

Went to my sister's Thursday evening, 27/8, for take away (she collected from restaurant). We were four people (vegetarian). They forgot to supply one main course. We dined on dried up onion bhajis (no salad supplied), watery, flavourless tarkha dall, very bland aubergine dish, vegetable...

Visited for the first time over the weekend. Decor is fine, tables a bit on the small side. The service was ok, considering it was fairly busy. The food for us was mostly quite bland, not particularly bad but not something I would rush to...

Busy restaurant , but service was quick & polite . Food was delicious , well cooked & looked tempting .

I have order from here a few times and the food has always been good. This time even though they have delivered before and advertise as delivering to my area they asked if I could pick It up as it was inconvenientfor them to come...

Arrived without a booking but we were accommodated immediately. Staff were welcoming and polite, attentive and efficient. Very good Indian food.

Took 1hour and 35 minutes to deliver it’s a disgrace and we was only 15 min away WON’T be getting a takeaway again from them

I'm very fussy about my curries. In fact, I like to think I'm a bit of a connosieur. So hear me when I say this. Because I'm telling yoy, Amber Palace's food is top drawer. The dhansak was perfect. No grease to be seen anywhere....

I love chicken tikka Rezala. Fantastic service.All the food was warm and well spicy. Definitely going back their again

We ordered this as takeaway today (during coronoavirus lockdown) and can't reccomend it enough. The staff were really friendly on the phone and it was delivered on time and with great hygiene and non contact etc. The food itself was amazing, we love curry and...

At last Broadstairs has a restaurant serving Indian cuisine that I am happy to recommend to others. Friendly staff. Quick but not rushed service and fresh ingredients made for a pleasant evening. Popadms, 2 mains, a rice, bread and 3 pints of draught cobra came...

Food very good. I've been four times now and had four different meals which have all been really tasty! Tables are a little cramped and the service is patchy though not through lack of effort from most of the staff. Try it, if you love...

Went with my family on a quiet Monday night in February half term. Loved the food - dopizas, jalfrezis etc...nice touch to finish with segments of orange. Chef and the young chap serving were first class. They made us feel welcome.....not sure if this is...

We were spending a weekend in Broadstairs with friends and were looking around during the afternoon for an Indian restaurant for the evening. None of the ones on TA had very good reviews, then we came across the Amber Palace. It appeared to have not...