AMA’S PALACE in Bedford

I am writing to formally express my concern regarding a distressing experience I had with your restaurant on Saturday, December 7th. My wife and I ordered a takeaway meal with the expectation of enjoying a safe and satisfying dining experience. Unfortunately, this was far from the reality we encountered. My wife, who has a gluten allergy, ordered the Sizzling Chicken Fajitas, while I opted for the Barbacoa Tacos. Upon bringing the food home, my wife discovered that her corn tortillas were undercooked, so she decided to eat only the chicken and left the tortillas aside. I proceeded to eat my tacos, which appeared to be fine at the time. Regrettably, that evening, both my wife and I became seriously unwell, experiencing severe diarrhoea and, in my case, a fever as well. The discomfort persisted throughout the entire weekend. On Monday, I attempted to contact your restaurant to report this incident and received no response until I finally spoke with the manager, Elie S, the following Thursday. During our conversation, I was disheartened by the lack of empathy and understanding regarding my situation. Instead of addressing my concerns about the food poisoning we experienced after consuming your restaurant's meals, Elie questioned whether I had taken a stool sample to my GP for analysis. I was taken aback by this suggestion; it seemed inappropriate and irrelevant given the clear cause-and-effect relationship between your food and our sudden illness. Furthermore, Elie proposed the possibility that I may have contracted norovirus, despite my clear indication that our symptoms manifested immediately after eating your food. This response felt dismissive and undermined my integrity as a customer. I am dismayed that I was made to feel as though I was seeking a free meal rather than addressing a serious health concern. It is essential to bring this matter to your attention, not only for my sake but also to warn other potential customers. It is concerning to think that complaints may fall on deaf ears, as it seems your establishment is not interested in taking responsibility for the health and safety of your patrons. I am now compelled to contact my local authority to ensure they are aware of this incident and can conduct their own investigation into your food safety practices. I sincerely hope that you will take this complaint seriously and that you will make the necessary improvements to prevent future incidents. I look forward to your prompt response regarding how you plan to address this issue. Sincerely Rav

Lovely atmosphere, friendly bar staff

I recommend, we just eat there and all was really good, nice place, smaller but really clean. The food was great.

The food is very good and delicious, just like in Thailand.

Food Five star Service two- the food comes out at random times . You need to ask for it to all come together No system in place some table get served first even when they arrive much later. If you order drinks they too come at unexpected times