Alto by San Carlo in City of London, Westminster

My friends and I, who lunch regularly in the West End of London, visited Alto at the top of Selfridge’s today for lunch. It wasn’t what I expected, and whilst it was very pretty, I hadn’t realised I would be virtually dining alfresco! I have never been so cold in a restaurant in my life, and had to go to the coat check to retrieve my fur coat together with my gloves, as I was freezing as were my companions . I actually could not think about much else other than being incredibly uncomfortable. When I asked what I would like to drink, I was tempted to say a bobble hat please. Seriously, I have no idea why they felt the need to open the glass roof on such a cold day. Nowhere on their website, suggests that you wear similar clothing to what you would wear on a ski slope and so I was decidedly under dressed in my velvet dress and boots. I understand the concept of serving everything at the same time, but there was no attempt to bring the” starter” course before the pizza which my friend ordered. Two of us were served both of our plates, whilst our friend didn’t receive anything for quite a few minutes. I don’t think I have parted with £40 quite so quickly in a very long time and for so little (one drink each and two underwhelming plates each). We were there for under an hour and did not wait for dessert or coffee as we were too cold! Suffice it to say I will not be returning. Extraordinary- not in a good way.

I completely understand the concept of tapas dining, where the intention is to have dishes arrive as they’re freshly prepared, allowing diners to sample a variety of flavors in a relaxed, shared setting. This approach brings an element of spontaneity and encourages a more leisurely experience, which I really appreciate. However, during our visit, the timing felt a bit too disconnected from that ideal. While I expected a slight variation in dish arrival times, our starters and sides actually came out nearly 25 minutes before any of the main items, creating an unexpected lull and breaking the flow of the meal. Instead of enjoying a continuous, balanced progression of dishes, we found ourselves with an abundance of starters early on, followed by a significant wait, which disrupted the overall dining rhythm. The food itself was exceptional and lived up to the restaurant’s reputation, with each dish clearly crafted with attention to both flavor and presentation. The ingredients were fresh, and every item was seasoned thoughtfully. It’s clear that the culinary team puts a lot of care into their creations, and we truly enjoyed each bite. Additionally, the staff were wonderfully attentive and friendly, consistently checking in with us and ensuring we were comfortable throughout our visit. Their warmth really added a lot to our experience and made us feel welcome from start to finish. Overall, while we loved the food and appreciated the excellent service, a bit more coordination between dish timings would have made the evening feel more seamless. We’re looking forward to returning, as it’s clear this restaurant offers a lot to enjoy—just hoping for a little fine-tuning in the pacing to make the meal even better!

The food is pretty average overall for the money, it's nice but definately above average cost for portion size. The worst element is it's absolutely freezing in there in November as only got a thin plastic sheet keeping out the elements!!!! For £100/couple I'd expect a comfortable environment, to be honest, and in tune with Selfridges restaurants it was noisy too. Just not a nice experience.

La comida era muy buena y nuestro camarero era fabuloso. Lamentablemente, el personal que nos mostró al bar para servir nuestra mesa, nos lanzó menús y fue muy condescendiente hizo la visita muy decepcionante.

Gran comida, ubicación encantadora y servicio fabuloso de Carmelinda! El gerente Roberto era súper, muy amable, profesional y acogedor. ¡El fletán fue impresionante! Sin duda vale la pena reservar con antelación.

Tried this restaurant on a whim and to be honest I think I would need to go back when it is not badged up Lacoste. The food felt like tapas, courses were coning and going so intermittently that as a couple we never really ate a meal together. The best part was the strawberries and Italian baked meringue.. delicious. The rest was ordinary. As I say I think to be fair we just picked a naff collaboration

The restaurant is located in an amazing location. The food was lovely, unfortunately the service was somewhat poor. There were several members of staff stood waiting around whilst waiting for the food to be cooked. This would have been a good opportunity for drinks to be served. Our food was served before we received our drinks. It is a shame as the service lets down the beautiful surroundings and fantastic foods. Small tweak's would make a massive difference.

The service really let this restaurant down. Our waiter seemed completely uninterested in being there and had little manners. Calamari was attempted to be bought over to us 4 times even though we hadn't ordered this dish. No cocktail menu was offered (you have to ask for this) and if any food is unavailable, the waiter (in our experience) stood over us and waited until we had chosen an alternate dish, all while looking highly frustrated with us. Food was ok but service thoroughly let this experience down

Poor from start to finish. The waiter seemed to have an attitude throughout the meal after I chased to place our order and being sat for 15mins with no service. Grumpy from the start, impossible to get attention to order extra drinks, had to go and find salt and pepper from other tables, then when the bill arrived extra dishes have been added we hadn't ordered plus a 12.5%. Food was just okay.

If you’re the sort of person who puts your life on instagram and enjoys bang average food this is the place for you. Arrived on time for our table and we were seated relatively quickly. The tables were all crammed together, this may have been because the roof was on and the doors closed, it had been raining. We ordered cocktails which were nice. They were served with a massive ice cube so didn’t have much to drink. When we order our food we were told the food just comes when it ready as they don’t serve starters and mains separately because it’s ‘tapas’ who knew Italian was tapas or Fillet steak with chips and veg. Mains were arriving before we’d eaten the starters. Didn’t order dessert as we couldn’t get out quick enough. Don’t waste your money. On a positive note the staff were very nice.

I only gave 1 out of 5 stars to be able to write a review. The manager was worth her weight in gold ! She was the highlight of the full evening and extremely understanding. We were sat at a table next to the kitchen pick up point, not what we expected, it felt like an extra table that had been put there to get more custom . We requested to be moved table. Once re-seated in total it took 45mins to receive a glass of wine. We order calamari to start which at £12 a serving was inedible, chewy and undercooked. It was sent back and the manager was very helpful and offered replacement but we preferred to just receive our mains. We ordered fillet steak and bolognaise, the steak was ordered medium rare and once served, again was inedible, so over cooked that the steak knife could not cut it. The tagliatelle served with bolognaise was extremely undercooked to the point the pasta was crunchy. Partner did not attempt to eat the very overcooked steak, I had 4 bites of the bolognaise out of pure desperation as I was so hungry by this point. once the issues were raised to the manager the bill was comped and we only paid for our wine which we drank. Apologies for the terrible review but we expected far better and it was very disappointing. I hope in future that it is better but we will not be returning any time soon.

Awful service run by badly managed management. I would suggest don’t bother coming here try the restaurant on the second floor.

The food was fantastic, but sadly was let down by the remainder of the experience! Sat down 15 minutes after our reserved time, took 20 mins to then order food. Then when the bill came and I said I wasn’t paying the service charge I was meet with a rude and abrupt response with no apology but instead sarcastic responses at the fact I wasn’t comfortable paying 12.5% charge for a poor service. Then when leaving the restaurant staff whispering and pointing at us when we leave. Overall very poor experience but can’t fault the food.

The restaurant and food is nice and tasty but the waiting service is extremely slow. Waiters forget to bring the menu’s and waited a while before we can order our food

Gorgeous view, stunning food, Lovely atmosphere, felt very private with own lift which was a lovely touch. Roberta was just incredible! Loved it!

We went yesterday for my birthday,and was very disappointed We chose you as San Carlo group is one of our favourite chain restaurants Food very mediocre our friend ravioli came out way before ours it was cold by the time we got our food. My Veal was inedible I didn’t want to complain as it was my birthday Service was false and if our waitress was to tell us anymore times we had 2 hours for our table as it was booked as you were so busy Such a shame but certainly will never go back

Every time my friends and I visited, it would be pleasant, and this is just another visit that proves my point. As always, the staff greeted us with kindness and accommodated our every need. Our dining experience was superb. A special thanks to Roberto

Appalling food which was reheated in a microwave before serving. Bland and tasteless and expensive for the mezze style they serve. Avoid despite the attractions of being in Selfridges London. A overrated place that charges the earth. Expensive for what it serves

Very disappointing experience. Service on arrival was great and manage to squeeze us in. However, the aperol spirits was watered down. Food came out at all different times. The calarmi was cold and rubbery, they failed to exchange or refund this. The chicken milanese was dry and burnt which we sent back. The pasta was okay but the bolagnase was under cooked. The scallops were dry and lacked flavour. Everything was covered in salt. The pizza and garlic bread was bland. The burrata was bland and watery. We dined with our autistic son and found it unaccompanied for him and overwhelming. Our table was never cleared away when the next meal was brought to us and again felt cery overwhelming. Will not be returning and would not recommend. £147 down the drain!

Very pretty restaurant with lovely food I recommend 3-4 dishes per person The fish platter was really nice and so was the mixed fish spaghetti Also the pistachio torte was very nice

An amazing setting, spoilt by lack of service from the kitchen - yes dishes are meant to come up as and when - but too long gaps on basic dishes and left us eating one dish between 3 from beginning to end. The portions are really small too no way 2 could share. Waitress was abrupt and bad mannered - charge £5.00 for tap water and service charge automatically added on . Ve

Lovely meal and the service is wonderful. Thank you very much Fairouz - amazing service and hospitality! Kind, genuine, friendly, respectful, so enthusiastic and takes pride in her work - exemplary customer service! One of the best I’ve experienced! Thank you again!

Thanks to all members of staff that made our business lunch experience so memorable Tasty food and great hosting We will definitely return

Excellet from start to finish. Welcome was warm, food was really good and service from our waitress Martina was excellent! She paid very close attention to our needs and kept the drinks regularly topped up. I was impressed! A great meal.

Se andate a Londra non potete non fermarvi a mangiare in questo ristorante! La location è stupenda, su questa terrazza con vista panoramica, immersi nell'atmosfera partenopea e circondati da limoni. Il personale è magnifico sia le hostess, ospitali e sorridenti, soprattutto Vittoria che ci ha accolto al nostro arrivo, sia il personale di sala, sempre attento e simpaticissimo. E che dire del cibo?!!! Divino! Abbiamo mangiato benissimo! Sicuramente da ora in poi, questa sarà una tappa obbligatoria dei NS prossimi viaggi a Londra!!!

Che dire.. il locale è bellissimo, siete all'ultimo piano di selfridges e la vista panoramica su Londra è mozzafiato. Il personale è sempre stato gentile, professionale e simpatico. Ma il cibo.. sembrava di essere a casa! La cucina di mamma servita e preparata in modo impeccabile in un locale da favola!

Il locale è favoloso, bellissimo e con una vista davvero mozzafiato. La cena è stata eccezionale, era tutto buonissimo, in particolare la parmigiana di melanzane buona come quella della mamma!! Anche lo staff è stato impeccabile, il servizio è veramente di altissimo livello. Ci hanno seguito Marco e Rosario che sono davvero simpaticissimi e super professionali. Sarà uno dei ricordi più belli della nostra vacanza

Here we are again! As always dining here it's a wonderful experience. Relatives visiting from Italy, so I decided to reserve a table for dinner. Paola at the reservation is as always professional and ready to accommodate any request. Marco is always outstanding and welcoming. Rosaria, impeccable service. The food was outstanding as always. I said this before, we will definitely be back any time we can. Well done guys! Real outstanding Italian hospitality

Thanks Alto for the amazing service and food provided We will definitely come back. Special thanks to Martina and Roberto for looking after us

Is good to be back at least once a year and taste the newly launched menu. Great to see Roberto and Marco still there, we both enjoyed your company

We come every year for a bit of shopping at Selfridges and eventually the first stop has to be Alto the rooftop where both food and services always surprises. Thanks Alto for my daughter birthday plate

This restaurant has the best combination of food, staff & atmosphere. I would like to thank Roberto & Fairouz for the best experience we had at this place.

We love Alto The ambience is family friendly and professional, decor takes you back to the Amalfi coast and the food is delicious Marco and Roberto are the best pair that looks after you from the moment you step in until departure It was lovely to see you again

Dining at Alto in Selfridges is a unique experience that everyone should encounter. Staff is super friendly and accommodating and food and drinks are the best you could ask for

Very authentic Italian restaurant with quality food and attentive waiters We were sat in the terrace with the best of the English sunny weather drinking Negroni and the top selection on Italian dishes. Thanks Rosario for recommending the Ravioli truffle.

I was there with my daughter. Her carbonara arrived 20 mins after ordered and cold. Sent back to reheat, 10 mins later it was presented to her. My pasta arrived after another 15 minutes by which time she had finished her lunch. Absolutely terribly slow service, I will not be eating there again.

Very mixed reviews but overall a positive experience here. Has its own entrance elevator up to the restaurant which is manned by a friendly member of staff, was seated promptly and also had a secure cloakroom for bags etc. Our server Martina was great, very professional and helpful throughout. Menu with many options (were enough for us), all dishes come out at different times dependant on when they were done. Would prefer if you could chose to have dishes as mains and starters but knew the concept when we were seated so wasn't a problem and meant that everything came out hot and fresh. A favourite element was the nudja dip that came with the croquettes. Would Return!

Poor service from start to finish Asked for tap water for the table, was given still and then charged over £5 for 3 glasses Food all came out at different times, over 20 minutes difference between pasta and pizza dishes and is cold from the start, let alone after waiting for the other dishes to be ready- not expected at all for the price tag Had to wait over 40 minutes after finishing our desserts before we were given the bill and this was only a result and attempting to get the attention of one of the staff members- we were going to order another round of drinks after desserts but decided not to bother after the lack of service! All of this to then to provided with a £20 service charge on the bill which they claim to be discretionary but we were grilled when we refused to pay which left a very sour taste and ruined the atmosphere even more Also had very bad food poisoning the day after which I believe was a result of this meal as this was the only place we ate at This place has gone completely down hill, first visited about 2 years ago and had a lovely time but based on other reviews as well I will not be returning

Cam here given the reviews. Poor food quality, not fresh reheated and service poor Complained - restaurant could not care. Get your customer service right.. Avoid there are better places for the food served. Spend your money elsewhere

Whilst staff explain that the dishes are of a 'medium' size and should be ordered as if ordering tapas dishes for sharing and that they come from the kitchen when they are ready, in no particular order, it can mean that whilst you are eating the bruschetta which is out first, the fish ravioli is getting cold next to you! If the dishes are for sharing, we feel that there needs to be, for example, four pieces of ravioli per dish, not three!? Although we did wait a while for our drinks, we enjoyed the ambiance of the restaurant and the food that we ate.

Great service from waiter Sacol who was amazing and very welcoming! Five stars just for his service only. Thanks to all other staff as well x

What a shame they take for granted their status - an amazing setting, spoilt by lack of service from the kitchen - yes dishes are meant to come up as and when - but too long gaps on basic dishes and left us eating one dish between four from beginning to end - one dish came out cold. They portions are really small too no way 2 could share - an amazing location and staff - kitchen needs to up its game, make portions bigger and better value - they have the setting but too much to pay for slow food.

I booked Alto as it appears on recommendations for rooftop restaurants and I thought my daughters would like it. I did read the reviews beforehand and should have cancelled but I didn’t. We arrived on time. We were taken into a busy restaurant where the staff member looked around and said that our table wasn’t ready, she said it would only be a few minutes and asked if we wanted to stay in the bar area. She then said there was only room for 2 people to remain in the bar area and the other 2 people in our party would need to go back to the reception. The reception is not welcoming with no seating, we trooped back. We hung around and then another party arrived, they were then taken through to be seated before us. When I spoke with the manager he said that despite the other party arriving late they had been seated before us, apologised and said it would be another 20 minutes. We continued to wait. Glasses of Prosecco arrived whilst we waited. If we had been asked if we’d like a drink on the house that would’ve been fine but to presume that our party of women wanted to drink Prosecco was making in my opinion a gender based assumption. We were eventually seated. Our server was fine and so was the food, small plates all tasted good but one dish arrived very late, we were about to ask for the bill. We paid, but not the service charge, we were asked why and explained that service had been poor. Alto please don’t assume that a service charge will be paid for poor service. As for the rooftop, looking through Perspex at the rooftops of Oxford St isn’t what I expected.

I’m a big fan of the Italian food and I choose this restaurant because of the decor and of course because it’s a “Italian restaurant” . I can say the decor was the only good thing. I didn’t expect to be a cheap restaurant of course because of the plece where is situated. But I was disappointed because of the size of portion and of course the taste of food. There wasn’t taste at all. So if you looking for a good restaurant where you want to taste good Italian food, I don’t recommend this restaurant, but if you want a place where you want to take some pictures to post on Instagram, definitely worth it.

First time here as normally can’t get a seat. Lovely venue, like the way you come through the flower lined corridor. The dining room is a cleverly designed space that opens to the outside with retracting roof that makes you feel you are in an Italian garden. It’s a busy and buzzing space, makes for a god atmosphere. Choosing 5 plates to share we enjoyed bread basket bresaola, baby beets, melanzane parmigiana, pumpkin risotto. The melanzane was very good. I’d probably order a salad as well next time for some greens. Service was good the serving team were good fun.

Really disappointing, poor service and the food was very average veal was over cooked and dry, arancini was burnt, calamari and zucchini fries were too greasy. I would not go back.

Alto is always our top spot Visiting is a must for us when in London We will definitely come again and again Thanks for everything

The food was very good, served beautifully and the setting absolutely wonderful. One of our party was late and the staff were great and we were not rushed. I would recommend, although….a couple of things were annoying; the waiters kept knocking into the chairs/chair legs, the tables were too close and other guests were occasionally intrusive and they also ran out of cheese which we all found amazing as Selfridges has the most amazing food hall several floors below. Whilst I appreciate that this may be separate but it did mean we cancelled a bottle of wine and left earlier to go somewhere else.

So, we visited midweek early afternoon. Initially the walk from the lift to the desk portrayed an air of Mediterranean relaxation but that bubble was soon burst on entering the restaurant. It was rammed and we were shoehorned into a table space against the wall. I couldn’t fault the olives, they were wonderful. The bread, two nob ends of stale rolls and for want of a better word, some papidam. No for service, not everything came out together meaning we weren’t eating together. The sliced deep fried courgette was nice but lacked seasoning. The aubergine in tomato was probably the best tasting dish. The tagliatelle bolognaise arrived, the waiter only provided one of us with a spoon when there were two of us with two portions. He asked if we would like Parmesan cheese to which we replied yes please. The then went off and served other customers, no cheese! The dish was cold. I guess serving hot food in cold dishes doesn’t help. The deserts were lovely. Total bill £137.53. A waste of money. I’d advise doing some research and finding a quality Italian restaurant.

The arrival to Alto is impressive and builds your hopes up……these are soon knocked down by the disgusting cocktails and the smallest and most tasteless pizza I have ever had.

Lovely food and Roberta is excellent. Great evening. Chocolate bombast delicious and wonderful Italian food!!!!!!!

Awful experience. I had previously dined at the Isola San Carlo restaurant and thought I would explore Alto in Selfridges. What a mistake! My friend and I were seated on the outskirts of the restaurant and after 15 minutes of being seated it took eye contact with a waitress in order to be asked what drinks we would like. After we received our drinks we were ready to order, as I previously told the waitress whilst she was taking our drink order of the poor service, she made sure that the food order was punctual. However, after receiving our food; beef ragú bolognaise and a pizza margarita. The ragú was served watery and cold, with both dishes looking as if they were children’s portions due to their size. The waitress encouraged us that the portions were meant to be shared, yet we had to order a second margarita just to compensate our appetites. As a result of the poor service we were not staying for desserts and wanted to leave as soon as possible, yet our exit was delayed as it took the waitress 20 minutes just to get the bill! We were observing the waitress’s actions, and found it almost comedic that she was prioritising older customer’s tables and standing around the cutlery as we were patiently waiting. If you are in your early 20s I would not recommend venturing here with a friend. Unless you are in a large group or are over the age of 30 I’m sorry to say but my experience will most likely be the inevitable result.

Amazing customer service. Very attentive. Food is delivered very quickly and I was celebrated as it was my birthday and I almost cried with the surprise birthday desert. Also go at sunset! Such stunning views. Thank you! I had a great birthday x

I visited on a late Saturday afternoon and the restaurant was very busy. We had to wait 10 mins to be seated and was given a 2 seater table right at the end of the restaurant and next to the cooking station where the staff was consistently passing by the back of the chair with orders , it seemed to be a table added as it was full. Our initial appetiser orders came quickly but the hot food was very slow. Lasagne came first and was very basic with little meat and overcooked then we had to wait over 30 minutes for the 2nd meal so my guest had already finished theirs way before. I mentioned to the waitresses and she did remove it from the bill. I appreciate orders come out at separate times but waiting over 30 mins for the 2nd plate is too long when you want to eat together. Unfortunately it was a disappointing experience due to where we were seated, the delays and quality of some of the food which is a shame for such a stylish looking restaurant.

This place is definitely the one to visit for either a meal or only drinks at the Bar. Staff is very welcoming and makes you feel at home.

10/10! My brother and I went here for lunch for our joint birthday on January 13th, and we enjoyed this venue so much. It's beautiful and the food and service is impeccable. Our waiter was Sokol and he was a delight, and even brought us a birthday treat on the house - would definitely recommend this place!

It was amazing experience my friends came from Birmingham for the day and they was able to find us a last minute table. Our waiter was francesco. He was always checking if we needed anything during our time at the restaurant. Would highly recommend. Will definitely be back.

Great spot! Tremendous dishes. Our server, was fantastic, his name was Kolly (hope I am spelling that right) would highly recommend and will visit again next time in town.

We have been to Alto for New Year Eve dinner along with kids and friends . The staff were amazing and paid attention to every single detail , from the welcome to the end of the dinner . Special thanks to Paola who arranged our reservations also on the floor there were few waiting staff who did the extra mile to make our night a great experience. Ernest was out super star while Feruz overlooked the success of the evening . Good food overall and a lot of fun with the Dj and saxophonist . Thank you Alto team !

Very busy visiting this venue for lunch with my daughter on the Saturday before Christmas. Great location and views across London. Service was excellent and food arrived quickly. Note this is Italian style tapas so small plates! We had Parma ham, caprese salad, seafood spaghetti and lasagne which were all delicious and just the right amount of food for lunch. Would recommend.

Always loved it here, food expensive but you pay for the decor, view and ease of shopping! Service excellent

Everything was amazing! Amazing food and drinks, amazing atmosphere but the cherry on top of the cake was Roberto’s service. He looked after us and everything we ate and drank after his recommendation was absolutely great. We’re definitely gonna go back soon!

We had high hopes for this restaurant the decor is stunning but the food was a complete let down my starters of calimari they looked like hula hoops they was very dry and just not good at all then the smallest lasagna come out which...

Great festive lunch stop and glad we made the trip. Service was good, food good and a large selection of wines. Santa and his elf came by which was a nice touch. Would like to visit in the summer. On the downside, the toilets look...

Wonderful food and service. The atmosphere was buzzing. Amazing views of London too. We were celebrating our daughter’s birthday and graduation. Sokol couldn’t do enough for us, he even gave our daughter 2 special desserts for each of her celebrations. Probably one of the nicest...

My husband and I came here for our wedding anniversary. He booked Selfridges Manchester in error, so we landed up in Oxford Street with no table reservation. We had an amazing experience, right from the lady by the lift taking our (new) reservation, the receptionist...

Very disappointed. Only ordered a main course. The food arrived in stages and not together - My main course of ( 3 )gamborini was taken away to be kept warm until my partners meal arrived and then a long wait for the accompanying vegetable dish....

My starter of avocado and tomato was excellent and then it went downhill. I order for my main Osso Bucco when it turned up it was 90% bone, the waiter very kindly took it away so I then asked for Melanzane Parmigiana it eventually came...

Food was really nice but the service was shocking. My table was 4pm, did not get seated until 4.30 pm and when taken to the table it was not even laid apart from 2 wine glasses. We went for the tapas and ordered buratta, arancini,...

I booked this to have lunch with a friend. Neither of us had visited before. We did not realise the menu was Tapas style. Quite happy with that but not at the prices quoted. The service was surly at best. Food very average although the...

Awful service and tiny portions mixed grill was so tiny and came with nothing, the pizza looked more like a garlic bread side for a grown man, steak was dumped in the middle of the table waitress had no idea completely disappointed as we travelled...

I tried this restaurant for the first time and liked it . The staff friendly,our hostess Fairouz was especially helpful eland friendly, The food was excellent, Atmosphere cosy and relaxed . All in all I would definitely recommend.and definitely revisit.👍🏻👍🏻

Memorable birthday lunch in a lovely Italian restaurant with my family on the rooftop of Selfridges in London. Great atmosphere, stylish, filled with installation of lush greenery and this time touch of Christmas. White clad tablecloths, a bar for enjoying a spritz or glass of...

The Alto Restaurant has a great atmosphere and is an enjoyable venue to taste good food and drinks and escape from every day street theatre outside. We find the reception and restaurant staff are always welcoming, helpful and engaging. An excellent restaurant to spend a...

Food was ok, our starter and main course came out at the same time! The lady taking the coats nov 1st was very rude. We were waiting so long to collect our coats there was no one at the desk. When we went to get...

This was our second visit and is a perfect spot for an informal but special meal. The format of 2/3rds size plates seems to work well and this time worked better in terms of the order/timing of food being delivered. The quality/taste of food whilst...

A great place for our anniversary dinner! Excellent service & attentive staff. Great atmosphere as usual. Food quality superb. What more could you need?

Excellent service from Sokol. He was very personable and we really enjoyed how he was with us. Highly recommended!

Looked for an experience for a late summer afternoon and decided to come here. We were on a slight deadline and the relaxed approach to service could have caused problems but we had enough time. Not sure how the 90 minute rule can ever apply....

I am disappointed with food at this place, I ordered ravioli and lobster, they brought me noodles and lobster. Presentation was also lawful an empty lobster shell stuck on top of noodles, and the actual lobster cut up and mixed with noodles already. It tasted...

Everything was perfect, food, atmosphere, service was exceptional and the attention to detail. Was my husbands birthday and they came out with a Happy birthday desert which was unexpected. Happy that we live near by so we can make this a local place to go.

Celebrating my birthday with my daughters on Sunday. Food good and staff pleasant . However 3 of us were put on table for 2. So not enough room on table and one of us cramped by being trapped in by a high chair behind her....

The restaurants decor makes it feel special. The service was good although they were very busy they managed to make service look flawless and were approachable and professional. Food was good, I wouldn't say exceptional but everything else makes up for it. We finished our...

For my wife’s birthday this year I chose a different type of restaurant. It was the Selfridges roof top restaurant, Alto by San Carlo. We are regulars at San Carlo in London and have met Mr Carlo himself a few times. Our booking was for...

Some of the best pasta I have ever tasted - highly recommend the carbonara and the gnocci. The duck salad was excellent as well. Came for a birthday lunch and they even threw in a free dessert which was such a nice touch. The servers...

I came here for my boyfriend’s birthday in august, the food was lovely and the venue is so beautiful but was slightly disappointed. On arrival we was seated and we ordered some drinks which took a while to come but we understood as it was...

We dined yesterday for lunch. The table for 4 was wobbly. Food was full of oil, not well cooked on two dishes. Lack of flavour. Chefs all looked unhappy. Alto is nice in the summer for drinks and salad on the open roof terrace. Sorry...

My friend and I wanted to compliment you... excellent cuisine, but above all excellent service, always attentive, but never intrusive. if we remember correctly we wanted to thank Marco the manager for the wonderful evening for his attention and also all his staff. thank you...

Fantastic amazing place! From the moment the doors of the elevator opened you stepped right into a fairytale land! Just Breathing beautiful! Spent my Milestone birthday at Alto San Carlo and Everyone and Everything was wonderful! What a fabulous surprise in the end with the...

The food itself was excellent. Between my girlfriend and I we had monkfish, tagliatelle al ragu, crochette, a garlic bread and some patate arrosoto. All of the food was fantastic. You probably need 5-6 dishes between two. For dessert we had the chocolate bombe and...

My family booked this restaurant for lunch, informing them that my sister is coeliac on the booking. We hear nothing from them so arrive at the restaurant, are seated and order drinks but before we ordered our food one of the waiters asked us if...

We had the most wonderful time last night at Alto by san Carlo. The food was exquisite and the service was good too. Ambiance was great and so was the British weather. 10/10 from me. Have the tomato garlic bread and the truffle ravioli with...

We visited for my partners birthday and weren’t disappointed. Open top roof restaurant, very friendly customer service. As it was Italian tapas, food was served as soon as it was ready, so our table was always full with fresh food, which came really quickly too....

The first thing to capture your attention is the decor. Sitting at a rooftop restaurant on top of Selfridges, Al-fresco dining in the sun, truly feels as though you are somewhere in Italy. Food wise, I opted for the zucchini frites followed by the lobster...

Food was ok-ish but staff is terrible. We have ordered a bottle of wine and the guy didn’t realise he needs to bring glasses to serve the wine. Waiters are irritating trying to take plates from the table as quick as possible sometimes the plate...

After running trough reviews of several London restaurants decided to book a table here. I changed my mind on the day and wanted to cancel the reservation but no one would pick the phone up. Good thing is that you receive a text message from...

Alto is not the same as it used to be. The service was shabby and unprofessional. Truffle chips did not have any truffle taste and were stale, the main was heated and reheated, I could tell by the hard and off colour ends of the...

The service was the worst.. they seem to be headless chickens running around and could not wait to get the table back. Our waitress was constantly asking ‘are you finished’ can I take this plate while we were eating though the best was when my...

I have been wanting to visit Alto for years, I never end up booking early enough in advance to get a table when needed, So when we finally got a booking I was so excited to visit. In short, the food is very poor. We...

Would have expected better from the San Carlo group. Service was all over the place unfortunately, very slow and half hearted as though they were more interested in talking with the other waiters. The food was nice but be prepared to spend a lot as...