Alpine Coffee Shop in Conwy

The woman who wears a badge saying ‘supervisor’ with blonde hair (tied up) and black glasses is seriously lacking basic skills in customer service. She goes out of her way to be rude to the customers she simply doesn’t like the look of, to ensure said customers feel as unwelcome and uncomfortable as possible whilst they dine here. I am shocked that Alpine have chosen her to be a supervisor. Myself and my many professional, well-mannered and respectable friends visit often. We cannot believe her attitude. She’s loud and overly friendly with some customers, but shockingly rude to the attractive females. It’s not just her jealous facial expressions (she looks at attractive females with disgust), but her entire attitude around them. Rude, immature, unprofessional and obnoxious. If she finds it difficult to control her jealousy, she should not be working with customers at all. Let alone as a supervisor. She should be able to be professional when serving everyone, like all of the other staff who work at Alpine. Stunning coffee shop - unique, welcoming, with lovely decor. Beautiful location. One of our favourite places to eat. There are a lot of staff, and they are all pleasant, helpful and professional - apart from the supervisor. She totally spoils this coffee shop.

We stopped her after a lovely long walk for a quick bite to eat. Firstly it is dog friendly with plenty of choice of tables, although it was busy we still found a space. You grab a menu, get your table number and join the queue to order food and lunch time is probably not the best time for this. We waited in line for just over 20 minutes before we got served, ordered our food and drinks. Waited another 5 mins for our drinks before making our way to our table to await our food. Coffee and hot chocolate as you would expect, pretty standard. The Sandwich ordered was nice, plenty of filling. The soup was a little bland for my liking and was served with lots of grated carrot on top which was a little odd for leek and potato soup. In summary I would say that is was average, the food was perfectly edible but nothing special and the wait times need addressing.

The Welsh rarebit for lunch was delicious good value for money definitely recommend and will be returning.Staff pleasant and helpful

Expensive for what you get. We visited Alpine for a coffee and a snack and whilst the food was decent, the place is expensive. I had a bacon sandwich and it was £6+ for a bacon sandwich which was pretty much two pieces of mighty white and two rashers of bacon! Over at the bakery you can get the same for £2.50! The service is good and staff pleasant, just think the prices need to reflect what is being sold.

Touring through the area and feeling a little peckish i stopped into Alpine Coffee Shop for lunch. They have a varied menu, including serving a traditional breakfast all day. I ordered their Welsh rarebit which included a serving of leafy greens and a cider. It was all very tasty and nicely done. An excellent lunch stop.

we've had good meals here in the past but this was the second disappointing lunch we have had. Mediocre rarebit with bread that was too hard to cut. Can't blame the serving staff, they work their socks off, but food standards seem to be going gradually down. Pity, it's such a nice place.

Great coffee and the best bacon and Brie toastie ever 😋 Bob the dog especially liked the sausages 🐶 Would definitely recommend a visit for anyone visiting the area.

This was a true hidden gem! Great vegetarian breakfast, with really authentic Palestinian falafel! Delicious desserts! They even made my friend a teabag of mint for mint with hot water. Relaxed and friendly vibe Absolutely lovely staff!! Definitely recommend!!

Great place, really good food, good coffee and perfect location. We had breakfast here twice during our stay and will be back again the next time we visit.

The place itself is lovely, nice design and well equipped for a verity of sized groups. Cons : - the toasties were soggy and greasy. - the staff are quite abrupt and look sad to be working. - there is 1 toilet for everyone, men, women, disabled etc. - the food comes out quick (positive) but tastes like it’s been stood out for a while. Pros : - lovely little set up with great furniture and decor. - quick service. - well priced. - good size portions. - very good menu selection. - lovely areas for seating. - room for big groups as well as table for 2’s. - milkshakes were 11/10 Would I come back? No, probably not just because I feel there are better places on this strip where the food is fresh.

Incredible cafe love the pictures of the monkeys food and coffee was amazing. Petra and Tracey were fantastic hosts 100% recommend

Stopped off for something to eat before heading home to Surrey after a week in Wales. Nice looking from outside. Has an extra seating area across from main shop with fire and extra tables. I had the Welsh Rarebit and my partner had the traditional cooked breakfast. He loved his food. I liked mine but the bread let it down. It was sourdough and wafer thin so it was very difficult to cut through. Even the melted cheese on top couldn't soften it. Gave up in the end. I was disappointed as had a wonderful rarebit in Criccieth the day before. Dog friendly and prices are what you would expect. Food looked good on other peoples plates as it passed by.

Nice place, always busy. Had two toasted sandwiches and two coffees. £24. Just a little on the expensive side as portions could have been bigger, and still hungry afterwards.

We stopped here for a quick lunch. It was busy. My wife ordered a soup and bread, myself a Welsh Rarebit. Both meals were sold relatively quickly. My wife said the soup was superb. My rarebit was also very good. Prices were high for what we had, but there again B-Y-C is a "tourist trap" location so understandable.

We've been regulars for over three years and have always been very impressed with the range of vegan options (at least one or more flapjack and cake option every day, multiple cooked vegan options on the menu), the service and the value for money. Staff have always been incredibly kind and welcoming despite the large seasonal staff turnover. We noticed over the last 6 months that the size of the breakfasts has decreased and a few of the components have disappeared but felt although disappointing it was probably to be expected with the cost of living going up. However, over the last few months the baked vegan options seem to have disappeared almost entirely. On my last visit I was initially told one of the cakes was vegan when it wasn't, and was then very curtly told they didn't have anything vegan. When I enquired whether the staff knew why there hadn't been anything vegan for a while (I was trying to find out if this was just bad luck/unavoidable or whether the plan is not to do vegan baked goods going forward and therefore isn't worth us coming in unless for a full meal) the group of new staff members responded quite rudely, with one obviously rolling her eyes at me and behaving although it was incredibly unreasonable to ask. We had also heard a new staff member loudly complaining about customers on our previous visit. Really disappointing given that the cafe has always prided itself on a great vegan offering and benefited from super friendly staff. Long standing staff member Tracey who was on service was as lovely as ever, but sadly I don't think we'll be coming in much if at all moving forwards. Such a shame and would love to see it return to its former glory.

had 2 hot drinks and a cookie and scone. scone didn't seem to fresh, cookie was as good as a packet one. was disappointed to be fair. wouldn't return

A well deserved 5 stars. My Wife and I both had a breakfast which was fantastic. Local produce and reasonable prices. The staff were friendly and great service.

Friendly, helpful staff, I have mobility issues. Reasonably priced. Excellent coffee. Pleasant outside seating area. Can be busy with coach parties but worth the wait, very clean. The vegetarian/vegan breakfast is consistsntly the best, not the usual imitation meats but falafel, houmous etc. I go there a couple of times a week.

Excellent lunch today. Very reasonable and very tasty. Local produce throughout and you could tell. Very friendly even though it was packed. Well worth a visit.

Looking for a veggie breakfast and it was good. Not excellent but decent. Local veggie sausage, eggs, falafel, beans, toast. The eggs were a little oily and we weren’t offered a whitening or brown toast. Main issue was apart from Taegen there was no customer service. We walked in clearly unaware of whether we needed to take a seat or wait or head to the bar, ignored by 2 members of staff. Then when asking abruptly told to grab a menu and a seat and order at the bar. For somewhere relying on passing trade a smile and can I help you would have gone very far.

Great spot but not a great choice for Gluten free. Went because of reviews but sadly lack of clarity around what was/ was not gluten free meant I had just a coffee whilst rest of party ate. There were gluten free cake options advertised but these had apparently sold out by 12.30 lunchtime and I was offered a pre packaged biscuit. The staff member taking the order kept stopping to talk to staff. The toilets were beyond dirty. Would give it a miss next time.

We stopped here for lunch, quite a quirky menu on offer. Coffee was delicious, food was too. Service was excellent. Would recommend.

One of our party has a dairy allergy and as the board outside advertised vegan options we thought this would be a great place for lunch but sadly we were wrong! The "vegan options "are VERY limited and in fact he was discriminated against by being charged an extra 40p because due to his allergy he could not drink cows milk so had to have oat which we felt very unfair and definitely frustrating. They have decided to do away with Wi-Fi, which, in an area, with no mobile signal meant the kids were bored which again, was disappointing, but clearly Family & friends on holiday are not their target market! The food and drink was "ok", not big portions and nothing special, and unfortunately the scones they had for afternoon tea. were definitely not fresh. Overall a really disappointing experience from somewhere that from the outside looks as though it could be a lovely place for lunch. Given the options available in the area it was just bad luck. We chose this café as we were personally extremely disappointed with this experience and will certainly not be going back and would definitely not recommend it.

Called in for coffee and cake before the swallow falls trail, everything was so high quality, cannoli was great. We even returned during our week long trip.

My husband and I visited the cafe after seeing on their billboard outside that they cater for gluten free. Looking at the menu, which is varied, there isn't alot of choices on themenu which state gluten free. I wanted to have the welsh rarebit with bacon but was told it wasn't gluten free, i had to ask them what I could have at the till point. I ended up having a cheese, tomato and caramalised onion toastie with gluten free bread. My husband had the welsh rarebit with falafel, both orders arrived promptly. My gluten free bread wasn't very thick and too be honest the toastie was nothing special

We were visiting from Norfolk and stopped by for some lunch. My grandad is disabled and was in a mobility scooter. The building was very difficult for him to manoeuvre around. After about 20mins we managed to find a table indoors. We had to queue...

A bit hectic & disorganised, had to scrabble around for a menu & the queue to order was definitely very slow. Food was pleasant enough, but please, please provide cutlery that can actually cut through the sourdough of the sandwiches! So frustrating that you can’t...

On a day when we were apparently experiencing a hurricane, this restaurant provided a lovely break with tasty meals - and a nice glass of South African wine. And, possibly most importantly, sausages especially for dogs were on the menu, which made a small, albeit...

Normally good food but once again today chips were poor, normally nice and crispy but today very pale and undercooked this has happened before

Great cannoli, but milkshakes left a bit to be desired! Places to sit in and outside, good selection of things to order. Quite pricey for what it is.

I spent 37, yes 37 minutes queuing here just to order the food. The ordering system means you have to wait for people who are having hot drinks, milkshakes etc and smaller drinks prepared. Everyone in the queue was perplexed. Makes no sense for the...

Delicious Welsh rarebit, you can taste the cider. A bit of a queue, but the food came out quickly. Coffee was very good, and I’ve never seen so many different types of tea! They also support endangered orangutans. Excellent place, and unexpected on our first...

Very nice being able to buy food and drink and then sit on the station platform with it. Very much enjoyed the bottled cider.

I’ve been coming here for years but the coffee we ordered today was the worst coffee I’ve ever had seriously the worst wasn’t drinkable. Revolting. Please go back to your old brand because this is vile supposed to be a Latte almost black half a...

Near to railway station. ideal for a coffee if a rainy day .In a row of sheltered buildings allowing under cover browsing

Stopped off here for lunch whilst on holiday, sat in the undercover area, had tea and coffee ( tea was delicious, their own blend apparently) and a toasted brie and cranberry sandwich which came with salad, all delicious. We were served by a waiter called...

The ambience is usually lovely and food nice but slightly overpriced for what you get. I had a toastie with an old salad..... dry cucumbers and brown leaves. Why would someone not look at the food they'd put on the plate and think "I shouldn't...

This was an incredible find that we stopped at to fuel up for a day walking up Snowdon. The range of teas is enormous and their coffee is delicious too - easily one of the best caramel lattes I've ever had. It's such a quirky...

Hungry? This is one of many places near the main car park and railway station. Suitable whatever the weather .food Ok

One of my favourite places to visit when my husband and I venture to wales. We have been several times over the last ten years to the alpine and on my latest visit I was pleased to hear that awful woman Camille has left the...

Sought this cafe out for breakfast and I wasn’t disappointed. A good mix of quality components skilfully cooked . I particularly liked the breakfast potatoes . My coffee was excellent too , all enjoyed in the sun on the patio area

We called in on a red hot day in June, partly after laughing at the sign. As it was so hot we decided to eat veggie. There was a long queue to order, but the food arrived quickly. The menu is okay. The service was...

My family and I absolutely loved this place. My mom said it was the best scone with jam and cream she ever had! The service was exceptional- everyone was very friendly and happy to help in anyway. It’s also super cute inside with a beautiful...

When ever we visit Betws y Coed for a walk, we always stop here if we are after some lunch. Everything is as it should be in a quality eatery. Loads of great cakes, fine selection of teas and coffee, and loads of interesting meals...

Very disappointed. Had a voucher for Afternoon Tea as an Xmas present. Not given choice of white or brown bread. Far too much cream cheese on mis shapen cucumber sandwiches. Amateurish. Scones really dry … could not eat them . Squirty cream!!! Bara brith really...

Pleasant staff and decor, it was just the scone was very dry as you put the butter on it,it fell apart. Bit disappointing also my partner is type 2 diabetic and no sugar free cokes jus full sugar coke, so water was only option for...

Visited with three friends for lunch. Between us we had the Welsh Rarebit, home made carrot soup and side order of chips. With Cappuccino, Americano and herbal peppermint tea. Every item was delicious, the soup had so much flavour. The lady who ate the Welsh...

Having seen the array of 5 star reviews we visited the Alpine cafe. I was a little concerned with the blackboard notice declaring they were short of staff and to be kind to us. There was another blackboard declaring " the worst afternoon tea"! Inside...

Avoid this restaurant. The service and the food is the worst we have experienced possibly ever. I ordered a Welsh rarebit and my partner a chilli cheese toasted sandwich, somehow both our meals looks exactly the same. The waitress slammed the food on our table...

One of the best cafes we’ve ever been to! Welsh rarebit to die for and the cooked breakfast - still available at lunchtime - was delicious. Great varied menu. Highly highly recommend.

Fantastic food and drink with incredible staff too! Highly recommend a visit if in the area. Love this place…

Nice place but was charged twice as they said initial transaction was declined but looking on my bank statement, both charges went through. Taken time to get a refund and only partially refunded. Not good.

Only came in because of the sign outside boasting the “worst afternoon tea” which I thought was hilarious. Had the cream tea and it was lovely. I agree scones should be served with clotted cream and not squirty cream - it just makes it look...

Short review. Busy cafe. Great ethos. Falafels were to die for and so was the Welsh rebbit my wife had. Nice wine.

We came across this coffee shop and needed a snack. I ordered a scone and tea and my partner a sandwich. I'd seen their notice outside about the worse cream tea ever and after it coming to the table I agree 100%. I couldn't even...

Lovely little cafe. Friendly staff Fabulous full traditional breakfast, piping hot Tasty coffee Couldn’t fault it!!

Friendly staff and amazing food. Ethically sourced with traceability. Log fire and blankets on a cold day in a blizzard. Excellent REAL tea made in a pot with leaves.

Came here for some lunch on our last day in the area. It was a busy cafe! However we did find a table. There was a large tea menu, though we only went for English breakfast!! The freshly baked cakes on the counter looked delicious...

Called in for breakfast Huge queue but well worth the wait Best flat white coffee Quirky cafe Lovely friendly staff Dioch

Ok - so it was a busy time but really if the staff don't want to be there then they should be weeded out and offered alternative employment where they don't have to face the customers they so obviously despise. We sat down with our...

Excellent service, best coffee in the community (La Marzocca & good beans) - friendly staff and a great atmosphere inside. Worth a visit!

Gorgeous cappuccino brilliant freshly cooked pizza and brilliant service, dog friendly, what's not to like, Box up yr pizza you can't finish, glad the other place we looked at didn't have any seats left, defo go back here

Absolutely delicious coffee and breakfast. Love the review you put outside on window re afternoon tea .

This is a 'must visit' coffee shop in Betws that will greatly enhance your visit. Be patient if there is a que, it is all worth waiting for and the que tells you that the place is popular. The staff work hard and are attentive...

Pleasant staff serving gorgeous homemade cakes. We had the coffee cake and Lemon ? second name. both were very light in texture and tasted very good.

We visited this cafe on Sunday they were very busy you choose your table and then go and order We chose a full English which was very good and a sausage and egg sandwich the only thing I would say is please don’t put a...

They were very busy, but the young lady on the till was smiling and efficient. Our breakfasts arrived promptly and were delicious. My veggie breakfast was one of the best I have had! Gorgeous coffee!The cafe was lovely inside and a casual relaxed atmosphere. All...

We were recommended this place by a lovely man in the Cotswold shop after we did a little retail therapy. We were told it’s a dog friendly cafe as the owner likes dogs more than people! Sounds like my kind of place. Anyway, I’d say...

Having found several cafés closed on the way in to Betws we arrived at the Alpine at 3:30 with signs outside the cafe saying it served food until 4:00pm. We were given a menue but when we got to the counter to order we were...

I stopped in on my way home from Anglesey, for breakfast. It was earlyish so not too busy. The ordering of food is a bit chaotic having to stand in the queue in quite a cramped space and if there is a large group of...

We are staying nearby and stopped for some lunch. An outstanding afternoon tea. Quick service and lovely setting

Saw the so called bad report on the black board outside and could not resist a bit of a punt.,I have to say as a really tight get when it comes to cafes etc I was made up with the service and price of our...

Very poor service today. Waited a long time for our food and were told that we’d given wrong table number when we most certainly hadn’t. We were then given the food that had been left on the counter for “ages” as she put it on...

A poor showing today , staff running around like headless chickens not knowing what they were doing , loads of food itens out of stock , very slow service if you got served at all . On entering the business a very sarcastic note written...

Great location Friendly staff Good food What more can you ask - oh and the owner is a philanthropist and great photographer supporting wild life ( gorillas in particular ) In Africa - A spot not to miss in Betws y coed wales

Had the afternoon tea for two as I had a gift voucher. Service good and everyone was friendly. Lovely cafe and plenty of tables available even though it was a bank holiday weekend. Cheese and chutney sandwiches were really nice. The cucumber sandwiches were a...

Often visit this venue and usually very satisfied, today the toasties were good but the chips were very disappointing,whereas normally they are very good

We ate here after visiting Snowdon and were surprised by the variety and quality of the food. The service was efficient and quick.My wife had one criticism, that there was no "normal" Diet Coke. The Hummus and Falafel plate was great!

Had a nice lunch here in the glorious sunshine. Very friendly and helpful staff and the Welsh rarebit and burgers were really good. Nice selection of teas and drinks too

Lovey experience with my sister and nieces at this cafe. Very friendly staff, clean and beautifully decorated restaurant and the food was served quickly despite by the huge queues to order and was plentiful and tasty. Wish we had more time to order Cannolis but...

We arrived for breakfast, the coffee is splendid, the sourdough sausage, cheese and caramelised onion is the best toaster I have ever tasted. Would highly recommend!

We decided to pop in here based on the dreadful review quoted outside on a chalkboard. I was thoroughly disappointed as this was not the worst tea I've ever had. On the contrary it was one of; if not, the best I've had in my...

We came back here after a great experience last year. We sat on the station platform, in the sunshine and each had a traditional breakfast. All very fresh, lovely bacon, great sausage and beans in a separate pot, which was very important for me. Everyone...

What a cracking little Cafe ( The Alpine Coffee Shop ) we dropped in on a journey along the A5 to Caernarfon for our Weekend Break. Yes it was very busy, Yes it was a steaming HOT Day, But you know what after a short...

Called here as been years ago. Gluten free breakfast was ok, normal breakfast disappointed, felt the sausage and potatoes were hard and dry., left some potatoes as frightened I may need an emergency dental appointment. The toilets were out of order and informed use the...

Plenty of tables - we enjoyed the sunshine on the railway side but inside and outside seating options. Very friendly service from a lovely team. Great food too !

The place makes a lot of claims: profit donation for the apes, organic this, locally sourced that. The price of the food kind of reflects this, with a pricetag of 29 GBP for an afternoon tea for two. However, unfortunately the quality and selection was...

Stopped here after parking up as they were dog friendly I got 3 coffees and 3 cannolis all of which was so nice Would recommend you try

We are returning customers , never had a bad time here , nice food and drinks and the staff are really friendly too, I don't know who's giving this place any sort of bad reviews only to say they must be barmy

Amazing selection of cakes, I opt'd for my favourite lemon drizzle and a cup of tea. The cake was delicious and the loose tea really nice too. Atmosphere really nice too, we sat out on the station side which was very quiet.

We had fabulous tea and toated sandwiches today. Wonderful service and left with cakes/flapjacks for afternoon tea

Such a nice and cozy coffee shop to enjoy our breakfast. We came here 5 times during our holiday in Betwyd-Y- Coed. Very kind staff too.

I had lunch on the 1/06/22 with my family we all ordered different meals the service and meals were excellent I would definitely recommend this place

This is a pleasant cafe in a nice spot. It’s reasonably priced for what you get, the food is ok. It was nice. It’s all ok without being really good or negative in anyway. This isn’t a bad thing.! It is exactly what you would...

The owners of this cafe have got it so right. at their heart is nature conservation and animal welfare. very few cafes step up like these do. they should be recognised for everything they are trying to do. Their staff are always lovely - but...

I found the food to be delicious, especially the breakfast. The staff was very friendly and funny. Everything was reasonable priced considering he high inflation that's effecting everything. The tea and coffee were also good, so I'm confused by where some of the negative comments...

First time writing a review for anywhere! Not the type of person either to complain, however I think its only fair to warn other customers how bad this experience was! Read all the other comments its true how bad it was It arrived the moment...

We had a breakfast with our family. Granola,sandwich and porridge were good. Delicious food, kids menu. We enjoyed a Sunday morning in this cafe.

We came for high tea, but the selection of sweets and savouries offered with it was a bit peculiar. Would have expected more variety especially in the savoury bits.

We loved the full English so made a point to visit again before we left. Staff goes the extra mile even got us a toddler chair without asking. Their breakfast blend tea is amazing - hoping to get a tin before I leave. A word...