Allard’s Lounge in North Tyneside

Never again. I’ve been here 3 times and each time I’ve had to complain about cold food. Crispy bacon with no fat. What’s so hard about that.

Whether in Tyneside or North Shields I've always thought of Allards of high quality but... that was poor. Really poor. I'd let it pass but our last visit was for breakfast and it was also poor. Here's a highlight of our visit for example: 10 minutes or more after finishing our main courses with all the dirty plates still on the table I asked to see the dessert menu and was told she'd bring it right over. Another 10 mins or so later I went to the bar and reminded the same server about the dessert menu, she said she'd bring it right over. A few minutes later she came over and said there was no dessert menu, it was apple pie only. We ordered apple pie. 10 minutes later I went to the bar to ask how long it might be. She'd check. 5 minutes later we were told 1 min. Another 5 mins later we got apple pie. All pre-cooked and just heated/microwaved. It had a Fawlty Towers feel about the whole experience. Fortunately there are so many good places to eat in North Sheilds now that putting Allards on the "won't be going back' list is not a problem.

Always an enjoyable experience at Allards. We were served by Clare, who was lovely, friendly and helpful. She served up full of smiles and made us feel very welcome.

Called in on Friday evening with my partner and our dog. We had not booked but were quickly accomodated. The place was spotless couldnt fault it. We chose 4 tapas plates and some chips and they were much bigger portions than we expected! The food was great! Service was a little slow but the girl who served us was lovely and very polite. We will definitely return!

Amazing food as always, excellent service and always a huge plus that they are so friendly to our extended family (our little pooch)….top quality espresso martinis also! Great value for money, Tanya and Clare are fab members of staff!

It’s hard to get so many things wrong for a meal that should have been so simple. Firstly all the tables were dirty with sticky circular residue where glasses had been. Second, the staff looked and acted like they had just been told that they were about to have a colonoscopy after their shifts. Third, when did a bacon and egg sandwich ever come with a side salad. Weird. Fourthly the bacon was poor quality and covered in fat which was inedible ( see photos) Fifth, the egg was cooked until it was as hard as a frisbee. Sixth, no soap in the soap dispensers in the toilets. Seventh, £32 for 3 coffees and 3 bacon and egg sarnis. Need I say more.

Paella was made with basmati rice. Pepper corn was more of a mustard sauce on steak tapas. Chill and salt chicken very oily.

The glass of iced water was the best part of this breakfast. Ordered the smashed avocado with feta and salsa verde with poached eggs. When the food eventually arrived (it was not very busy) the eggs were boiled and rubbery, no salsa verde and food was at best warm. My partner order the Spanish eggs. The plate looked like some one had vomited up the dish. The whole dish was covered in a sickly sweet sauce, poached eggs boiled and rubbery, the smashed avocado equates to two tiny squares. Absolutely not as advertised. No apology made and when we asked for a refund made to wait a further 10 minutes for this. Would not recommend or return. Quality of food and service was terrible. So many better places to eat along the quayside, this was a huge disappointment.

Very disappointed after been recommended to try here. Tables were dirty, waitress did wipe it but just wiped all the crumbs directly onto the floor. Very strong smell of stale fish too. Sandwiches sounded unreal ordered the bechamel ham and cheese one, it came on the wrong bread for a start after been asked which bread I wanted. It was also so soggy you couldn’t pick it up. Only positive were the chips were nice

Birthday breakfast for my daughter. Staff were very attentive and friendly. Food was delicious and promptly served. Will definitely be returning to try further items on the food menu, along with a few cocktails.

We came to Allards just on spur of the moment, we ordered the eggs on toast with some added extras, food was lovely & hot. There was a family behind us who we heard saying that the eggs were raw, didn’t tell a member of staff until they came to pay & it then turned into that all their food was terrible, Brett the member of staff who was clearing their table came back & said very politely that he had taken 50% off their drinks & 25% off their food, to be then subjected to effing & jeffing from one of the table, just no need at all considering their was children in earshot, if it was that bad why did you eat most of it & why not tell them straight away ???? Brett was lovely & dealt with it professionally.

We arrived at 9.30 for breakfast for Mothers Day. We ordered our food shortly after, but when it got to 10.15 there was still no sign of our breakfast. However, a family came in after us had received their order. So we mentioned this and the young lad went to see what is going on. He came back and said that they didn’t have an ingredient so had to remake it! We were offered complimentary drinks and when they arrived it was a wrong order. The manager called CLIFF came across and when we tried to have our say he basically called us liars and shouting at us which was very embarrassing. Eventually the food arrived and my order was completely wrong and all of our food was cold. We explained this to the manager who proceeded to shout at us and tell us that the food couldn’t be cold! We told him to try it and he just removed the food aggressively and shouted across the restaurant to remove our order. We have never felt so angry and embarrassed. Cliff was so unprofessional, rude and made us feel we were in the wrong. Never again will I go to this restaurant.

First time having food here at allards yesterday afternoon. We had the tapas deal , prawns , sliders , tacos and chicken dishes and a side of chips & dips with house rose wine . Food was absolutely beautiful 🤩. Decent size portions as well. Our new favourite in Tynemouth . Lovely pint of Guiness too . I wanted a mojito Which wasn’t on the menu . I had a passionfruit one which was fabulous. Josh our waiter / server was exceptional. Thank you ☺️ Definitely recommend ✔️

Restaurant looked very inviting, it wasn’t full, far from it. Which was surprising considering other eateries on the fish quay were full, and had no room. I was really looking forward to my fish and chips, until it arrived!!!! The Fish had been very overcooked and the batter was so crunchy. I had to break it away my knife and fork to find a small piece of fish within. The actual fish was no bigger than a Mars bar. It was dry and did not have a fishy taste at all. We will not be recommending or visiting this premises again .

Visited for lunch - lovely welcome from staff, friendly but not overbearing. Ordered tapas- fish goujons, lemon chicken bonbons, beef sliders and prawns pil-pil with fries and all was delicious!! We had wine recommended by hostess then lattes! Very reasonable price and then a lovely walk in the sunshine along the quayside - perfect afternoon!!!

2 cups of coffee, 2 sausages for the dogs and 1 piece of chocolate brownie for my daughter ( which was stale and 3/4 of it was left) My 1 piece of indescribable cake which Icouldnt eat as it was so stale and tough I couldn't get a knife through it. I didn't realise the price until I checked my bank as my daughter paid with my card Total price £17.10 Absolutely shocking!!

Been here a few times now. The staff are so lovely and friendly. The food we got to share between two of us was a great portion size and tasted amazing. They offer nice cocktails which we treat ourselves too. I cannot wait to return.

Fabulous food and excellent service. Not a huge choice for gluten free on the new menu however they immediately offered to pan fry the fresh fish in butter and herbs. It was beautiful. The battered local cod was huge and cooked to perfection with chunky chips. The burgers were huge and on a half price special. Will definitely be going back.

Top restaurant and bar on the Fish Quay. Great menu and well stocked bar fir beer or cocktails. Friendly staff. 5 star experience!

Went for breakfast on a Sunday morning. Not going to go into massive detail but the sausages had been cooked prior and warmed. The bacon was the same. Not sure how a restaurant is reheating food like that for breakfast. There was 2 tables and two waiting staff. The place was a shadow of how it used to be. Really poor all around.

I have had some previous really good experiences with Allards before tonight, so I was very disappointed in the changes. On entering, my friend had asked if it was possible to turn just one of the 2 large TVs off, we are both autistic and she explained we have visual processing difficulties so it's difficult to communicate with the additional stimulus. She also pointed out that nobody was actually watching them (apart from him, we noticed later) and was told that both TVs have to stay on because they 'paid a lot to have it installed.' After ordering food, I walked upstairs to the ladies and the same staff member was walking down them. The lighting up the stairs was so dim that I hadn't seen him. I stepped out of his way to be polite, and in doing so caught and injured my shoulder on the side of the stair railings/ceiling joist. I'm not the most steady on my feet, and I was obviously shaken and had cried out in pain. The guy just rushed past me as I lost my balance again and fell onto my hands and knees on the next set steps. He missed that one because he had just walked off without even checking if I was ok. He saw that first collision, as I was very clearly right in front of him (although I am at that 'invisible age' for women). I did that thing where you feel really stupid somehow you must have deserved complete indifference/humiliation. A simple 'are you ok' would have gone a long way. The girl waiting on our table was lovely, she tried to cover the mirrors so the 2 blinding TVs were not in our eyeline and then helped us get settled in seats with less glare, so things seemed to be improving... Until I ordered the Mussels... fortunately I didn't eat too many, as the Thai style paste used to make the sauce, was clogged with Thai paste, and they were not particularly pleasant. I seldom give a bad review, but to add further insult to injury (a sore shoulder, neck, back and bruised knees from my fall) I'm also currently filling in time between rushing back and forth to the toilet (having the sort of symptoms you might expect from bad mussels); so it's a good a time as any to make an exception. I may be repeating those mussels tonight, but I don't intend to risk repeating my custom at an Allards again in the future. Allards, if you are going to lock the downstairs bathroom with a radar key (excluding invisible disabilities, and others who have balance or other reasons they may need to avoid steps) at least make sure your stairways are well lit. If your staff are witnesses to, or are involved in an accident with a customer, you should train them to respond to this in an appropriate way. I expect to be treated with the same care and respect I afford others. If you are going to switch up your usual sensory friendly/accommodating environment for the 'Sports Bar super big TV's competing with loud music theme' maybe advertise this change clearly outside, so your old regulars can make other plans, or perhaps make some adjustments to the way you accommodate your neurodivergent visitors (no you don't pay a lot to have us, like you do with your shiney new TVs, but we shouldn't be treated like we are less important). And, if you can't adequately and safely prepare food on a quiet Sunday evening, just don't offer it.

Came on a Saturday night for a party. You should be informed that last orders is 11 o”clock even though it is open until 1 am. This has to be the most craziest idea ever. Who wants to sit with no drink for 2 hours and no Dj. It would be fine if they shouted last orders so you could buy a couple of drinks… but no!!!

Came across Allard's on Fish Quay by accident and because it was Wednesday they had their fabulous deal on: 4 tapas + 2 glasses wine for less than 25 pounds! The mussels in thai sauce were particularly delicious and the meatballs and chicken in salt and chili very nice. Would have something different to the paella next time though. We were looked after by the charming Jeannie, who was so sweet! We had a lovely chat with her! They also have this deal on Monday-Friday up till 5pm. The music was also pleasant. I'd definitely recommend this branch of Allard's.

We had our wedding reception here and Cliff and his team were brilliant all the way from booking to the night itself. We had the best night and the two girls on the bar were brilliant, the food was amazing too so thank you to the chefs. I’d highly recommend booking an event here, or even just coming here for a nibble and a drink! Thanks so much xx

Couldn’t comment on food but amazing cocktails and shots. Brilliant vibe and super friendly staff. Next time we’ll have something to eat.

Decided to go to Allards to celebrate our 41st wedding anniversary and it didn’t disappoint! We were greeted immediately on arrival by the lovely Jamie. She took our drinks order straight away, returned with the food menus and swiftly followed by delivering the drinks (a...

One of the best places to eat in Sheilds, service was excellent and the food was divine. Will recommend this place to people in the area

Spur of the moment trip out and decided on Allards, very glad we did. Food was impressive, the Thai style mussels were unlike anything I've had before, paella and meatballs were fantastic aswell. Serving staff were attentive and easy-going, Bahama Mamma cocktail was the perfect...

Knowing Allard's at the fish quay was now under the management of Cliff from Quay Tap we decided to give it a go. Initially we just wanted a coffee but looked at the menu and were pleasantly surprised at the variety of choice. We ordered...

Olivia was amazing, kieran and management need to grow a pair! We were a group of 11 drinking cocktails...the bill would have been £800-£1000 at least if we would have stayed as planned What a shame management couldn't/wouldn't address our problem - left it to...

Came last week for breakfast and breakfast was the worst we’ve had in any of Tynemouth/ Cullercoats and Whitley Bay. 5/8 poached eggs were hard and very over cooked, 2 breakfasts cold and missing ingredients from the menu, the ‘sweet potato hash’ was simply greasy...

Not the best welcomes as no one around, one waitress was a star though. Attention to detail lacking. Ordered moules marniere, served in a teeny bowl making it really difficult to handle. Had to ask for a spoon. No bread. Think about it chaps, bread...

Went in for lunch, it was fairly empty and looked nice from the outside. The service was slow despite there being plenty of staff chatting at the end of the bar and only a few other couples in the restaurant. Ordered drinks which took over...

…….. master of none. I’ll be fair, the venues quite nice and I’ve enjoyed going for drinks in the past. Food and service are pathetic though. In North Shields and Tynemouth you have Lobo Rojo (Mexican), Longsands (fish and chips), Lola jeans (award winning burgers)...

We’ve been several times before and love the setting, ambience and the wine they serve. The food at the Tynemouth bar is excellent so after a drink we decided to avail ourselves of the Tapas. The waitress confirmed that it was “happy hour” so we...

Telephoned allards the day before to see if they still receive online orders. I was informed to use just eat. Ordered food the next day for 18:45. Friends arrived awaiting delivery to find it had been cancelled. Rang allards they informed me it had been...

Horrendous food, bad management, bad service. Not the fault of the girls serving at all they are doing their best but everything is sloppy, unorganised and poorly managed! The food was vile, all fried and dry. Will never go again maybe for a pint not...

This is in a great location and beautiful inside. We tried a restaurant further up the street and the service on entering wasn’t great. We went into Allards’s and straight away we were greeted by a friendly chap called Jack. Jack couldn’t have been nicer...

Didn’t have ingredients to provide two of the five gin cocktails on an early Saturday afternoon. People were served before us at the bar due to staff training taking place. I can appreciate that staff need to be trained, however, to do this whilst busy...

Called in for brunch, the food and service was superb, 5 stars for the friendly cheerful helpful staff. We would highly recommend Allards and will return soon.

Went for a lunchtime meal whilst walking the dog. Great food, nice staff and good price as we had the tapas deal.

Came in staff were so lovely young lass young lad must say hospitality was spot on , staff must say went above and beyond that what I call service , we dine out most nights and this place was one of the best places for...

The food was average, nothing special. I gave a one star due to the attitude of the management team. I had a £20 voucher, which was a few weeks out of date (grated, I missed it’s expiry date as it was written on the voucher...

Party of four visiting. Drinks turned up sporadically after asking for cutlery covered in dirty old food to be replaced; food was okay but nothing special. Waiter spilt a drink all over two of us as they collected starter plates and took 15 mins to...

My partner and I came in yesterday afternoon to try the new Sunday Lunch menu, it was absolutely unreal! The best roast I've had in the North East ever! The staff were great too.

This was our second visit after a terrible first visit earlier this year. We decided to give it another chance as places have bad days. This experience was worse than the first, purely down to the service. There was two young, snooty girls who talked...

Everything we ordered was fine except for the three breakfasts that came with pancakes! I have pancakes quite often,as a breakfast choice from several local establishments, and can honestly say these were the most disgusting pancakes I have ever eaten, they obviously were not cooked...

Really yummy fish & chips. Portion far too large but it always is! Excellent friendly service sitting in glorious sunshine

Gambas pil pil with plain toasted brown bread, Thai fish cakes were stale, Service was poor. The potatas bravas were ok but covered in sour cream rather than aioli?

Don’t go it’s as simple as that! Went for breakfast. Poor service, filthy table and chairs, cold, tasteless food —— needs I go on! So many good, local places to give your hard earned to why waste it on this place! Even the window and...

Unfortunately their reputation is well founded - terrible staff who have zero care about their customers, or knowledge about their profession. Our eggs were served over cooked, with two slices of cheap toasted white bread, not sourdough as per the description. When we returned the...

What a disappointment! We decided to give this place one final try given we were passing and practically the only ones in. How can you mess up service when the ratio of staff to customers is almost equal?! True to form, we received no welcome,...

My family and I booked a table on Sunday morning for food and drinks as some extended family were visiting from Scotland. We provisionally booked a table in the restaurant but as we brought our dogs, cancelled this table and decided to sit outside. On...

Called in for lunch today, had few drinks and great pizzas. I couldn't fault it in any way shape or form Prices very reasonable, the staff were helpful and friendly and next week we'll be back. Our pizzas well nicely served and cooked to perfection.

Fabulous! Friendly and helpful staff, they couldn’t do enough to help me with my one year old daughter. They even made her a little pot of peas (her favourite food). We had 4 tapas and garlic cheese garlic bread to share and it was all...

Lovely bar always nice service too asked girls name behind bar Olivia is her name what a lovely girl this is the reason we come back great drinks and food thank you

Poor service, rude manners, to expensive for what they offer.... One of the employees, when asked to clean a dirty table,he got mad and said yhat he was doing us a favour, and almost kicked us out.. Really rude, and he should be doing shoes...

Spare tables all cluttered so when requested to clear so we could sit a highly reluctant girl took forever to clear and 'clean' the table. When we asked for the towel to do a proper job the barman said "If you are rude you can...

Absolutely love this place. We went for the tapas deal which included a round of drinks. The food was plentiful and delicious. The restaurant is beautifully decorated and the staff friendly and helpful. I would highly recommend a visit!

Salt and pepper chicken had a strange fishy taste, meatballs were dry, garlic flatbread was undercooked and cold without any flavour of garlic, potato bravas had a weird sugary flavour and lastly the irn bru chicken tasted nothing like irn bru at all 🤷‍♂️ Not...

Stunning with that professional service you would expect. Decor is amazing, along with the staff who showed us to our table and served the amazing food. Decided to choose a large selection from the tapas menu, and I have to say that we were not...

First time to fish quay for me and wont be my last. Greeted and seated by two delightful and friendly young women who gave excellent service throughout our lunch. Lovely decor and seriously good food. Large helpings of tapas, not sure I could manage more...

Passed a few times decided to call in for coffee, tea, also had the Red velvet cake they had on the counter. Have to say we could not fault the Friendly, Polite, and Welcoming Staff. Because we enjoyed the atmosphere we return a few day...

Would not take my family here if it was the last place on earth. The chef is responsible for cheap overpriced food. Go else where and because its utter shitttteeee

Overpriced and below average food, if you’ve lost your taste due to Covid, try the food here you’ll not be disappointed. The owners have clearly lost interest with this place. Fortunately there’s other places near by to go which are better and cheaper.

Great venue in Tynemouth serving great food. Nice portions and a great choice of food to suit all. Good value too.

Allards is one of my favourite local restaurants and I have probably spent hundreds here the past few years and always recommend allards to other people who aren’t from the area. I went today for lunch and the food was extremely disappointing and tasted horrible....

We visited because I am sadly old enough to remember visiting with my grandfather in the 70s when this whole area was a working quay with fish being gutted where the restaurants now stand. We had seafood tapas for lunch, sitting in the window. Having...

Although the coffee is excellent there are no accompaniments other than cooked meals. Most small restaurants offer scones, muffins, toasted teacakes and the like. This would make it a nice stop-off for visitors to the quay. In the meanwhile there are venues nearby which serve...

This was the first, (and last!), time that we ate at Allard's Lounge. My 70 year old husband wanted to treat me to a celebration meal, for a treat. On entering the restaurant, we were welcomed by comfortable decor with background music playing and looked...

Had breakfast here last Saturday. I was with ny husband and our dog. It was sunny so we sat outside. I had french toast which was lovely and my husband had the kedergeree which he didn’t rate at all. Service was ok but a little...

Ordered via just eat. Spent £47 on a cold pizza (actually a flat bread in disguise) and was late. Been an Allard's customer for years, won't be back to the quay in a hurry. If the 'chef' reads this can you honestly say you did...

Visited 6pm on Saturday night for sons birthday, had been looking at menu on line to have an idea before we got there only to find a totally different menu on arrival so would recommend they keep their website up to date. Ordered tapas for...

Dreadfully called into this pub on the fish quay last week there was only two couples sitting on the window seat and the girl said sorry we are fully booked this is the second time it’s happened to us and we will never set foot...

I visited Allard’s with a friend last week and I honestly cannot fault this place. The food was incredible, especially the seafood paella and the service was immaculate. Robyn was our waitress and really looked after us, with efficient and friendly service. Would highly recommend.

Good location and service. The food choice was wide ranging and all dishes proved well cooked and delicious. Eclectic decor added to the experience

Met friends for food and cocktails last night but was left feeling very disappointed with the food and the service. I arrived on time but, once sat at the table, was ignored for at least 10 minutes. I had to raise my hand to request...

Ate here yesterday after seeing the place last year whilst in Northshields for a wander and deciding it looked like a nice place to eat. We live in Stockton so it’s not a million miles away but not quite on our doorstep either. Anyway……. We...

Fish and chips... fish had a strong, unpleasant smell, chips greasy, partly because the fish was on top dripping more grease onto them... Tapas - arancini and patatas bravas not very appealing. The decor was very tired - shabby but not chic - chair arms...

Allard's is always consistent. Lovely decor, great ambiance but terrible food. It's always over-cooked and over-seasoned to disguise the cheap meat. My burger was like eating grainy road kill and spicier than a lot of curries I 've had. The twice cooked chips are just...

We came here for an evening meal. The service was really good and the staff were friendly. The menu had a nice selection of options. The food was delicious!! Really reasonably priced. Will definitely be returning

The food was great and good value. The service was excellent. COVID precautions were observed and although the restaurant was busy we felt comfortable.

Excellent evening out, great menu choices. I had Tapas- veg paella and cod bites.. Excellent very tasty paella!

We booked here from my birthday brunch as it had heated outside seats (lockdown exit rules no inside) the forecast was heavy rain. However this did not dull our time here. The terrace was so cosy and welcoming even though we were in the middle...

Amazing food & service! After a bad experience after The Ships Cat, we left early and Allards seated us until our table was ready upstairs. The service was amazing and drinks orders were taken and served quickly After finding mud and a rock in our...

Following a takeaway sandwich we enjoyed last week we were lucky enough to get a table as we walked past this morning. Very pleasant staff welcomed us and soon brought our drinks and then our food order. I’ve been served more quickly before but the...

We ordered from Allards on the quay last night & WOW what a gorgeous meal it was, literally felt like the closest thing we have had to a meal out in ages! We opted for the pulled beef sharing platter for 2, a portion of...

We went here a few times before the first lockdown as it was just down the road and a nice place to pop into for a drink. Since lockdown we have had takeaways and I can say that the food and delivery drivers are amazing....

Tonight’s review is not about the quality of the food or the drink but the quality, dedication & dignity of the staff working with the knowledge that the following day they will be without a job for 4 weeks given the second lockdown. Not any...

me and the gf arrived for a quick lunch, the restaurant was pretty much empty and only 3 staff working..we sat for around 15mins awaiting a menue to get started, 20mins to get our order taken and additional 20min wait times just to do the...

Chilled place good drinks and food. Good atmosphere would definitely recommend a visit. The service was good as well.

We had lunch. The food was pleasant but not out of the ordinary. One of us had a pizza and one had a goats cheese toasted sandwich. The food arrived reasonably quickly. Sandwich came with crisps and a bit of salad. Covid rules were followed....

Perfect meal for me and my partner. Arrived at 6pm and were seates straight away to our table. Meals and drinks were served perfectly and a good timely fashion where we weren't waiting too long or served too fast. Quality of the food was exceptional....

Let's get this honest from the start. The tapas was lovely but the deserts weren't (more on that later). Non existant social distancing. Staff weren't wearing masks. Tables blocked one way system. The deserts - orderred apple cheesecake it was hard base with sloppy cream...

The most appalling aspect was the lack of any restrictions; no distancing, no masks, no evidence that safety needed to be an issue. One hand sanitizer on entry. By far the most lax behaviour of any establishment I've visited since venturing out six weeks ago....

We visited here after a recommendation and so pleased we did. We both had a allards burger with extra cheese and bacon. The lovely waitress informed us that all burgers and pizzas were half price. They were absolutely delicious 😋. Massive portions , we’ve found...

Allards was our first choice of places to go when restaurants opened after lockdown, and we weren't disappointed! The food is always amazing and the staff are very friendly and attentive. Definitely one of the best places to go for tapas food!

Enjoyed the food but little signs the restaurant was takingCovid security seriously. Little chance of maintaining even 1 metre between different groups and all with no mitigating actions eg lots of closely packed tables - no Perspex screens between banquettes backing into each other, a...

First time visit to Allards went for the Eat out to help scheme we Ordered tapas each dish ranged from £6.95 to £7.50, so we expected decent size dishes.!! All the dishes were small, 3 pieces of belly pork and a black pudding ball was...

Tapas are amazing. Haven’t been for a while, enjoying every mouthful 👍 Karl’s Thai Crispy Salad and Black Pudding stood out. Now about to have one more tapas to finish off to go with the Veube Cliquot.