Alice Grange Care Home in Suffolk Coastal

I have thoroughly enjoyed singing to the residents at Alice Grange. It feels so homely and welcoming. I am looking forward to returning soon ☺️

I’m am hoping to return as a Volunteer after a gap during Covid I am always made to feel welcome and regularly visit their weekly coffee morning and enjoyed working alongside the activities team and love being back and the residents remembering me we love to reminisce and the entertainment at the home is always so much fun

Very pleasant staff and the accommodation is extremely good. The gardens are always maintained to a high standard and improvements are always being made. The carers can’t be faulted from the care aspect to constantly walking around with a smile and bubbly attitude making you and the residents at ease. However the only thing what lets down is the staff could be trained better on the phones with understanding to transfer calls and the time aspect of waiting at the door to be let in.

I was booked to sing for the residents by penny Allen and on arrival greeted with a coffee and a very friendly lady. the residents came in the lounge one by one and where very well looked after by the staff the residents enjoyed and joined in our singalong and seemed very happy Thank you for making me welcome and hope to see you in the future

Every time I visit Alice Grange the staff are so welcoming. The entertainment and activities is second to none and I can't praise the team enough for keeping my Aunt happy content. The gardens are lovely and relaxing to sit in and so much thought has been put into the rainbow garden. We love to sit the cafe area to have coffee and cake all made at the home making it a real home from home.

I can not praise this beautiful care home enough! Not only is it stunning to look at inside and out, but it is immaculate. Feels very homely, not clinical or sterile as I imagined. The residents are extremely well looked after, spoken to like people with feelings and emotions. So many different activities too - every single day! Super impressed. Lots of pluses with this home, in-house hairdressers, good nutritious food, light and airy. You can see the residents are looked after like they are in a 5 star hotel. I hope I could come to a place like this in due course. I felt very welcomed as a visitor, given a lovely, extensive tour. All questions answered, very reassured. I would highly recommend this care home. I would have peace at mind and security having a loved one here. Thank you for letting me view this home.

Lovely place. Grounds are kept well staff are all lovely and polite

A wonderful afternoon singing at Alice Grange yesterday (6.7.24). Beautiful surroundings and gardens and the staff and residents were just delightful. Wish we could’ve said that about the weather! All round wonderful afternoon and look forward to returning hopefully very soon! ✨🎤

As a frequent returning group of 7 friendly singers called the Colneis singers, we always enjoy coming back to sing to the residents of this warm and welcoming Care Home where we are always greeted with a lovely welcome from Penny when we arrive. Penny always arranges a fantastic group of residents to come and watch us sing and they all join in along with other members of staff singing and sometimes dancing to our songs from the 60s 70s 80s 90s and newer. The hospitality is second to none and we always look forward to our intermission where we are surprised with the lovely treats of cake, coffee or tea. All the staff are very friendly and the residents are always pleased to see us again and always thank us personally at the end of our second set of songs. We are next singing at Alice grange on the 12th of August and really looking forward to it. Thanks to Penny and the team for the lovely hospitality we receive and we can’t wait to be back again. All the best from the Colneis singers.

Alice Grange is a fabulous environment for my mum. She enjoys healthy freshly cooked meals by the chef who is very flexible for individual needs and preferences. The premises boasts comfortable well maintained rooms and mum has her familiar cabinets and all the bits n bobs they contain to connect her to family memories and special occasions. Alice Grange has a beautiful garden. The fabulous carers and activities staff are very committed to giving great care and forge close relationships with residents and their families. Mum is more communicative and responsive and loves her new home and 'family'. We can't praise Alice Grange enough for the care my mum is receiving.

Mum has returned here for several periods of respite & each time I’m impressed with the level of care; quality of food; dedication of the staff to meet her needs. Gardens & surroundings have improved each time we return. I’m so impressed with facilities & quality of care that mums sister is now a permanent resident. No question about not recommending to anyone or their family who need a helping hand later in life. And the Friday coffee morning are always popular with residents & family- plus the delicious cakes help!!🧁

My mother-in-law has been a resident at Barchester, Alice Grange Kesgrave for the past 10 months, and I can't express enough how grateful we are for the exceptional care she has received. Since joining the Alice Grange 'family,' we have seen remarkable improvements in her overall welfare. Her health has significantly improved, thanks to the well-balanced and nutritious diet provided by Chef. She has become much more engaged and active, frequently participating in activities and socialising with other residents, which has done wonders for her mental well-being. The staff at Alice Grange are truly exceptional. From the carers to the domestic staff, the chef, and the maintenance team, everyone is wholeheartedly dedicated to the welfare of the residents. Their compassion, professionalism, and attention to detail make all the difference. It is clear that they genuinely care about each resident and go above and beyond to ensure their comfort and happiness. Alice Grange is more than just a care home; it is a supportive community. We are thankful for everything they have done for mother-in-law.

When you have just had a bereavement and to be told will call you when they are ready. No compassion at all.

Well defined care home. My aunt is looking forward to be permanent. Good care and manage well. Thank you for your love and care to my aunt.

My mum stayed at Alice grange for a couple of weeks. This care home is excellent starting to all staff in general, I believe a good leadership and management reflects a very good care. We will come back to Alice once my mum needs permanent care.

I've visited The Alice Grange on a few occasions now. My last visit was just lovely. The local school had the young children visit and sing Christmas Carols for the residents. All involved, absolutely enjoyed themselves. The home is spotless, the staff, so friendly and always helpful.

It was wonderful to play music for the residents, a lovely atmosphere and very clean and safe premises. Very friendly staff too!

I am ambulance staff and have visited this home on several occasions. Hand on heart it’s a lovely home, beautiful rooms, dining areas and lounges. Staff are courteous and friendly and I always get offered a drink or lovely slice of the homemade cake if I’m there for any length of time. Keep up the good work!

Was a stall holder at an Autumn Fayre at Alice Grange and the location where we were set up at was beautiful decorated and very clean. I was very impressed with how friendly and welcoming both the staff and Penny, the event organiser, were and look forward to attending future events there. Shelly Woolly Crafts Ltd

I visit Alice Grange regularly and I find the home and the staff excellent. There is a dedicated team of carers who know their residents very well and are quick to react to their needs. The Activities Team have always got something going on to keep the residents busy and entertained. Alice Grange have their own transport which is a great bonus for hospital appointments and days out, not many homes offer this. 5 stars.

What a joy to enter this really well run home. Such a clean, friendly place. All the staff were incredibly friendly and Penny the Lead Activities Coordinator was extremely welcoming. I would not hesitate to recommend this home to anyone. It was an pleasure to visit and it feels like a home form home.

One of the best care settings I have visited. It is evident that the care, compassion and dedication of the staff make this a wonderful home for its residents.

I am always made to feel welcome and nothing is to much trouble its clear to see that all staff are accommodating and treat the residents with dignity and respect. The food always looks amazing and the variety of entertainment and activities is always good to see families receive a copy of the weekly planner and are welcome to join in.The residents are able to use the gardens which are manageable for all and are safe and secure. There is a large car park and a easy accessible drop off point.

I've been here since March and am delighted with Alice Grange. The rooms are spacious, well appointed and maintained, and the staff are all excellent. The food is good too - fish and chip Fridays are legendary, and chef is always happy to cater for special requests. I have viewed other homes and this is by far the best I've seen.

During my time of visiting myself and others are always made to feel welcome I notice how kind and helpful the staff are.There is always a range of activities going on with penny and her team . And a cup of tea at hand 🍵 .

My Grandma has been in this care home for 5 years and she loves it. There are pretty gardens to sit in the summer and lot's of activities to join in. The staff are all lovely and the new renovations on the ground floor make it feel so cosy. Penny the activities co-ordinater is great!

We visited with our 3 inch scale miniature traction engine. Penny was very accommodating and the residents had a great time riding on the trailer. The staff joined in too. Amazing feel about the place and the residents couldn't be more complimentary about their home. The cake is very good too. Thanks for inviting us Penny

Our mother stayed here for 3 weeks respite care at very short notice. We were very impressed by the level of care Mum received. The staff were all aware of her needs and clearly had her well-being as their priority. They kept us informed at all times regarding Mum's care and when we had queries or questions regarding anything they acted on this straight away. One nurse in particular went above and beyond and called us to update us on Mum's condition following some concerns we had about her adapting to the home. We were also impressed with how carefully they controlled visiting times and Covid testing procedures to keep everyone safe despite measures being dropped by the government. Alice Grange is a beautiful setting with so much space for residents and staff and visitors. It is a calm place and there are so many activities for those staying to be involved in. My sister sampled the food when she visited Mum and said it was excellent. A huge thank you to all the staff, especially Raciel, Grace and Rashmi and Alice who was on duty when we visited yesterday when it was very busy! The family of Carol Sims

I visited Alice Grange to see a resident. My visiting experience was fantastic. The staff were very much friendly and the residents were calm and properly taken care of. The atmosphere was light and serene. I would absolutely recommend Alice Grange as your care home. Thank you for the wonderful experience and well done to all the staff and the management.

This is a lovely place. Makes a great impression from the very beginning, and trust me, due to my work I have been in many care homes around. Straight from the entrance you can feel comfortable, like at home. All staff kind and friendly, home is well equipped, has variety of activities to offer, which includes group and individual activities, in the home or in the community. There is absolutely lovely and spacious, sealed so perfectly safe. Lots of flowers, lovely bushes, places to sit and watch birds. Rooms are spacious and everywhere is spotless clean. All rooms have huge windows and/or glassed door if that's the ground floor. And, Alice Grange has also double rooms so couples/partners/friends/family can still live together. Food is variable with daily menus and choices are available at every mealtime. Food looks always fresh and like a good quality meal with plenty of veg selection. Drinks available on requests throughout the day, along with snacks, biscuits and fruits. It is so brilliant to see place like this with people very into their caring role, looking after others with kindness, politeness, having hearts in the right place. So if you are looking for a place for somebody you love, Alice Grange should be on the top of your to go list.

Clean, spacious and welcoming I visited Alice Grange as I am looking for a potential placement for my father. I was greeted by the activities coordinator, and after a strict covid check and sanitiser / mask was shown around. My impressions are that the home is very clean throughout with large bedrooms and social /activity space , which allows residents many options of places to sit, read, take part in activities, dine and listen to music . This home has a lovely activities programme which includes a clear love of music… the are pianos and jukeboxes on all floors , with a variety of musical instruments. The building is very light inside with good level connections to the beautiful gardens, and balconies to the upper floors. There is a strong sense of the residents connection with nature , through gardening , greenhouse and wildlife talks and activities.there are real flowers , chosen by the residents throughout, including on dining tables which have clean linen cloths and quality cutlery. The menu provides a wide choice of options to suit all residents needs Overall I was very impressed with the home, and the friendly and kind staff that I saw interacting with the residents

I recently visited Alice Grange and I was immediately impressed by the beautiful surroundings. You can tell that the home is purpose build as it is very bright and spacious. They have a lovely garden for the residents to relax and get some fresh air. I felt very welcomed, the environment is very homely and everything is clean and tidy. The team are doing a great job at maintaining a great atmosphere and I was pleased to see so many residents joining to watch the entertainment they had on the day. The staff are always there to assist with a smile on their face. What a lovely home!

I am a self employed hairdresser and have been working at Alice Grange for about 7weeks . I have worked in care homes for over 20 years and Alice Grange is one of the best homesI’ve worked at.l find the staff and residents friendly helpful and welcoming especially Penny. The home is well run has an excellent Covid system and is a happy relaxing environment to be in.

I am an entertainer (vocalist) and having performed at Alice Grange found the staff at the home to be very nice and appeared to have a great relationship with the residents. Having performed at many homes it really helps when the staff get involved with the entertainment as it really does make the occasion more enjoyable for the residents and all concerned. At Alice Grange the activity staff and carers were great and helped to make it a really valuable experience for all. At the beginning, during and after the show it was evident how the staff and residents enjoy each others company and how they also like a good level of banter with each other. On the subject of entertainment in general it plays such an important role in the homes to help ensure that the residents find enjoyment from a varied programme which can only enhance their lives. Alice Grange provide regular varied entertainment/activities for the residents and appear to be very proactive in looking for new ways to help ensure their residents are stimulated and above all happy. Finally Alice Grange had a good feel to the place and I too enjoyed being there and playing a small part in helping to ensure the residents and staff were entertained in a positive manner. Many thanks for welcoming me to the home and I look forward to seeing you all again in the near future. Colin

My father has been a resident of Alice Grange onn Memory Lane for over two years. After a few ups and downs under previous management we have noticed a vast improvement in the home under Andrea's management. The staff have got through an incredibly tough year and have really been a replacement family for our loved ones when we were not able to see them. Communication is excellent - regular phone calls from Memory Lane nurse Rashmi to update us on any health issues/changes in medication. Penny organizes a great range of activities (visit by miniature donkeys!) and the food is very good quality. I am in awe of the team for how they have coped during lockdown and so grateful for them being there for Dad. Special thanks to the amazing Emily.

Do not move your family members to this home. My mother in law had been in this home for two years. Whilst the carers are in the main lovely they are too few, 1 to 12 at night is known, they leave you in the bath alone (that is, when they have time to give you a bath), they have in the past left my mother in law on the floor for 2 hours crying for help. The management are atrocious. They promise you a home for life but then 2 years later throw you out for some trumped up charge of not going to hospital after a fall and not signing an inaccurate risk assessment - we can only assume at this stage that they are not happy with us complaining at the constant lack of care. This is certainly a case of not getting what you pay for. For circa £1400 a week, you expect your toe nails to be cut, to be able to have a bath whenever you want but instead it is the opposite and being told your expectations are too high. My mother in law is a 90 year old unassuming, quiet lady, loved by all the carers and residents at the home. Despite the issues we have with her care, she liked it there and had made friends. One day in July 2021 the management came to her room when she was a alone and handed her a letter evicting her from her home. This is a taste of the appalling characteristics of the management at this care home. She had 4 weeks to leave and despite us refuting the claims, she was forced to leave before they were answered. This has had a dramatic effect on her well-being but there is nothing we can do about it. We have been told that many of the other residents in then home are now living in fear of losing their place too because of what has happened to my mother in law. We want to make sure that people do not view Alice Grange through rose tinted glasses.

When we visited this home we were very happy with it however the truth is that it is not all it appears. It looks good but lacks a lot! For example my mother has only 2 baths a week whereas we were told she could have one any time of the day or night. The alarms they wear around their necks are heavy, cheap and difficult to wear. I could go on ... The carers are mostly very good, caring and lovely. Penny Allen in particular has been marvellous and puts herself out for both my mum, myself and my sister. She even comes in on her days off to help. I would like to see the people who actually matter, like Penny being rewarded for the amazing work they do. Maybe this would help to retain staff as there is a very high turnaround. The sad fact is that Alice Grange does not like spending money where it’s needed and this shows everywhere! How sad! Update on 5th July 2021: Things have really deteriorated. My mother had a bad fall 2 days ago. She should have a commode every night but this was forgotten. Not surprising due to the lack of staff. Last night there was one carer for 12 residents. Communications have completely broken down between the family and the manager. It is almost impossible to get a reply from the local and regional manager. I now believe this is an accident waiting to happen and feel very let down and worried. Thank goodness for some of the amazing carers. I am speechless at how we have been treated by the management. I worry about my mum every single day!! Update 24th July 2021 Do not even consider sending anyone you care about to this appalling place which calls itself a CARE home. It most certainly doesn’t care for anyone! All it cares about is making money! My 90 year old mother spent 2 years in this home. The level of care was unbelievable with one carer per twelve residents not unusual. The carers were good but couldn’t cope and had an impossible job. Two baths a week was difficult for them with my mother often being left on her own until the water went cold. She has Parkinson’s which means she relies entirely on their help. She had a bad fall as the carers forgot to leave her a commode by the bed. She was then given a letter by the management saying she was being evicted and must leave after 28 days. The trumped up reasons for this was that she would not go to hospital even though the paramedics understood why she didn’t want to and agreed with her. We have tried to approach management on various occasions to try to resolve issues to no avail. They never reply. All of that for £80,000 a year! Disgusting!! We have involved CQC, the Ombudsman and our MP and are looking forward to those responsible being held accountable. RESPONSE TO REPLY: I have been trying to work with the management at Alice Grange for months but they never reply! My mother is now in another care home and receiving very good care but her physical and mental health has deteriorated greatly due to a move she should not have to have made at 90years of age! We are holding you responsible for this and will continue fighting for justice!

What a beautiful place this is, it was an absolute pleasure to entertain you all at Alice Grange. Penny and all the staff made us feel safe and welcome. it’s clear that the residents are happy this is due to the care that is given. The sun was shining the residents were toe tapping and singing along. It’s great to see at long last the smiles and joy on everyone’s faces. I will look forward to entertaining you all again. 😊🎶🎶🎶🎶🎶🎤

I have been going to Alice Grange care home for a number of years to entertain the lovely residents that reside there. Having not been able to be able to go during the pandemic was hard. But I was honored to be asked back by the wonderful and amazing head of activities Penny as the first entertainer that they could have and to start of their V.E day celebrations the weather was kind to us and everyone seemed to be enjoying themselves with all social distance rules being adhered to at all times Penny. who always gives me a warm welcome and the empathy that she shows to the residents is clear to see, each and every resident reaches out to her and the relationship that they have is heartwarming. The home itself is very well presented albeit I've not been inside since before the pandemic, well decorated and always looks fresh and inviting. There is always s good variety of refreshments and cakes that look amazing of which you can see Penny and staff making sure each and every resident is offered throughout my time there. The gardens of which I have currently been entertaining from are well maintained, and it was lovely to see and be there for the opening of "The Rainbow Remembrance Garden" on 27th May 2021 of where they had a short private ceremony in the morning and the planting of roses for those they had lost. I was there in the afternoon to once again entertain. I was told that Penny and the residents spent a lot of time together coming up with the plans and the maintenance and gardening team got to work. If I were ever in a position where I asked for a recommendation for a residential care home, I would not hesitate to recommend Alice Grange in my opinion this lovely home deserves more than a 5-star rating.

Alice grange is a fantastic home a very caring and homely environment for its residents run beautifully by the general manager Andrea and the Activities co ordinator penny does so much for the residents too I'd recommend Alice grange as a home to any loved one . The care is the best I've seen it deserves more than 5 stars .

I have been part of this great team for 3 years we have had some tough times but with our new managers thinks are back where they should be a brilliant home to work in where everyone works as a team. This place has such a homely feel as it is the residents home. Always supportive and the managers will always help when needed even with providing care nothing to too much trouble for them. Great place to work again. We have two lovely and homely feel covid safe visiting rooms so families and residents can still see each other and be safe at the same time. There is always a ipad about for FaceTiming aswell.

My Mum has now been resident in Alice Grange for nearly 2 months. Her dementia had deteriorated with an infection and a hospital admission, however due to the excellent and intensive care and support that she has received from all the staff at Alice Grange, her condition has improved remarkably. When I visited today I was able to have a full conversation with Mum, she told me how lovely the staff are and how they always ask her what she would like, and endeavour to make her happy and comfortable. I cannot thank the staff enough for al their care and attention to Mum

The home appeared well-presented all throughout. Very homely and with a caring atmosphere. Staff are friendly and efficient. The Managers are accommodating and professional.

This is a well designed home in a prominent position on The Grange Farm Estate. The staff are always helpful and It has an excellent team helping with the memory impaired and dementia residents. Providing care in a warm, caring and friendly environment. The home has two lovely purposely designed rooms for residents to see and get close to family members whilst keeping COVID safe. I would defiantly recommend the home if you are looking for a stylish, clean and welcoming home for your loved ones. Alice Grange is well worth viewing and in my opinion the home is 5* accommodation

I would like to congratulate the Staff at Alice Grange care home for the wonderful care given to my special Dad. The care he has been given since the Corona Virus started is amazing, we feel we can ring anytime, if we are worried or just want to know is he happy not sad...I would like to personally Thank Rushmy , Penny and Anna who have a lot to do with dad and therefore can tell us truthfully how his managing especially as we was seeing him on a daily bases and then suddenly when the first virus took hold not visiting at all , we were able to do Video calls which was nice. Now we have a nice warm safe visiting room . Sorry for the people i haven't mentioned but i can imagine you are all very dedicated in fact i think Dad thinks of them as family now after all the care he has been given. If you are thinking of somewhere to send your loved one when you cannot do the caring anymore , i would gladly recommend Alice Grange. I also must just say the New Management Andrea i have forgotten the name of second in charge sorry seem to be doing an excellent Job thank you all. Christine Craigie Daughter

Our organisation has been looking after residents eye and hearing assessments at Alice Grange for a number of years. It is a very well run care home and the staff are always there looking after the residents with great attention. The new care home manager and dupty manager are a great asset to the care home and I can assure you they will always go out there way for the best interest of the residents welfare. I also heard the food is great ... :) Thank you to all the staff for your continuous support when our team are doing clinics at the care home...

Horrendous place Poorly managed No respect for residents

We cannot speak highly enough of the whole team at Alice Grange, whose patience and genuine care was clear to see. My mother required end of life care and from our first telephone contact and visit through to arranging her care, we were confident we had chosen well. The home is first class, bright, spacious and immaculately clean and we can visit any time. Every member of staff treated my Mother with professionalism and sincere kindness. This attitude extended to us too. We are extremely grateful to the manager, admin, nurses, healthcare assistants and all other staff who without exception have been amazing through this difficult period and cared for my Mother with exceptional kindness.

I have been coming here as a hairdresser for 9 years now. I think that the home is great I have nothing bad to say about it at all. It is a lovely home - really beautiful and the care is good. I love spending time with the residents here.

Took care of a resident at Alice Grange and was amazed by the passion staff had for their residents

I visited Alice Grange this weekend to help with the 'Fresh air and Friends' Community litter pick around Kesgrave - it was fantastic to see them getting involved in something so great! We were even greeted with tea, coffee and bacon rolls! such a beautiful home and wonderful staff. I look forward to my next visit.

I have lived at this home for over four years. I love that I have my own little garden outside of my patio door which my son helps me to keep flowers in. The manager is so friendly and smiles and always has time to speak to me.

My neighbour has had to go into Alice Grange because of an emergency issue. They were so helpful and quick to respond to us in our time of need. The home itself is beautiful and the staff are all very friendly. Alice grange has made what was a hard time, much more bearable.

We are a band of travelling ukulele players who give freely of our time to play at homes for the elderly, dementia cafes etc. In our time we have visited probably sixty homes in the area. You can tell what a Home is like by the way it is run, the way the staff behave and how happy and content the residents feel. Due to the lovely staff led by the awesome Kristy, Alice Grange is way out in front in all those regards. A place of happiness and laughter. Its a joy to play at and a joy to work with. Keep up the good working in making a Home a home from home.

Alice Grange took my elderly parents in when my father suddenly became terminally ill in summer 2015. He died there about a month later, receiving outstanding care from the staff who were happy for him to stay in his own room rather than be transferred to a hospice. This was a great end to his life, and I shall always be extremely grateful for this. My mother, whom he had been looking after, has remained there ever since and has been excellently looked after. The staff are very approachable, and on my visits to Alice Grange I always enjoy talking to them, feeling that I am coming to somewhere familiar and friendly. My parents went suddenly from living independently at home to needing a great deal of help. The staff there made the transition as comfortable and easy as possible for them and for me. Thank goodness for Alice Grange!

Very nice carehome . I had a vist there with my friend to see his grandfather . They are giving a great atmosphere for old age people like there own home .The staffs working there are brilliant .

beautiful home with wonderfull,friendly and kind staff. awe-inspiring management team. Five stars for five star service !!!!