Alexandra's Sandwich Bar in Sefton

Ordered Breakfast via Just Eat, 1.5hrs after ordering the food hadn't t turned up, I called them and was told by a man the food was leaving the café just then and should be with me in a few mins he they apologized as they had been really busy. 2hrs after I ordered the food I attended the Café to collect the food to be met by the most arrogant and rude staff (all apart from 1 lovely lady, who did try to help me). No food had even been made and when I advised I had come to collect a Just Eat order which I had order 2hrs ago I was told "and what" I explained that I had called and spoke to a man who advised it was leaving but it still hadn't turned up. The young lad who I was speaking with just shrugged his shoulders. I asked for a refund and was told by the young lad he cannot authorize a refund so I ask to speak to someone who could as there still was no food for me to collect. He said he would get the boss. The 'Boss Lady' appeared and asked me "what do you want" I explained again what had happened the 'Boss Lady' advised "We have been busy we are a Café what do you expect"? A lovely lady who was also present was looking to see if the food had been made and was bagged up on the side to no avail. I once again advised the 'Boss Lady' that I had ordered and paid for food 2hrs earlier in good faith, I had called and was advised that the food was on its way and I understood they had been busy so I called down to collect myself, that I was quite ill and that's the whole reason why I had ordered via Just eat in the 1st place for a delivery and I didn't really want to come out the house but I thought I'd run down to the café to collect as it still hadn't arrived but the food still hadn't even been made so could I have a refund. The 'Boss lady' told me they don't give refunds. you have to go through to Just eat. I turned to walk out of the Café when the 'Boss lady' then asked me stupidly if I no longer wanted the food??? I turned to her and said you haven't even made it, ill do what you say Ill go through Just Eat for a refund but I will also leave a review turned and opened the door to leave. The young lad shouted something quite derogatory to me so I turned and said don't treat me feel like a horrible person! Once outside I get in my car and look up to see the 'Boss Lady' running out of the Café like a lunatic screaming and running at me "not to slam the Café door" she was obviously wanting a fight, I am no fool or will I be intimidated so I got out of my car to speak with her. The lovely lady from the café had to drag her back into the café. Obviously her Café door means a lot to her! (In all honesty I don't even remember closing the door). I was very shook up and really not very well plus my son was in the car witnessing this I thought I would just go home and contact Just Eat. 3hrs after this incident some random man turned up at my door screaming and shouting at me to not slam his Café door again and never come to his Café again! As if I would ever go there and give them my money after what had happened anyway is laughable. This man ranted and raved at me and my 2 teenage sons threatening to come and smash my windows in and my 2 sons faces in. I got it all on my Ring door bell and contacted the Police. Not only did this woman try to attack me outside the Café for allegedly "slamming the Café door" but then got her, I'm assuming partner to attend my home 3hrs later to threaten me... Is this something normal business'/people do now a days? This was reported to the police as they clearly have broken GDPR rules as well as their threatening behavior but also Just Eat and the ICO. Never again will I ever order through Just Eat or with this Café! I also stress to everyone else, don't let them have your home address as you never know when they will turn up on your door step. Don't ask for a refund when you have paid them for food that they don't deliver or even make.... Most importantly DO NOT SLAM THIER CAFE DOOR!

Popped in with a friend for a cup of tea and was enticed to have a light lunch from their fantastic menu. Staff were lovely and friendly. Food was very good, cooked to order. My friend had a delicious looking omelette and I had a chicken baguette so I definitely recommend breakfast and lunch, eat in or takeaway.