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2.1

Based on 60 opinions finded in 1 websites

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Nº 248 in 280 in Surrey Heath

CUSTOMERS TALK ABOUT DISHES WITH..duckchickenprawnrice
Score
OpinionsNoteGoogle602.1

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It not real Thai Thai foods will not look like that I’m from Thailand 🇹🇭😫

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Nok Cyn . 2024-08-08

MORE AT Google

Diabolical restaurant. Honestly, dont waste your time or money, or risk the chance of food poisoning. I ordered via uber eats, stupidly without checking the info/reviews on the restaurant beforehand. Ordered at 8.05pm, estimated delivery of 8.50-9.10pm. Arrived at 10.06pm. Tried to call restaurant 5 times and no answer, so no idea what was going on. Greasy as hell chicken balls, which weren't even shaped properly. Rice looks pathetic and chow main isn't even chow mein. It all arrived cold. Dont take an order if you can't deliver on time. It's only a 25min drive on google maps and the driver is saying to me it's too far to get here. Didn't touch the food anyway, all gone in the bin as not risking eating that rubbish. Restaurant needs to be closed down.

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Tom Roodenburgh . 2024-06-02

MORE AT Google

Wouldn’t recommend. We ordered a whole crispy duck (pancakes), it came with raw white onion and no cucumber. The plum sauce was really really salty. Also, it wasn’t crispy duck, it was 2 duck breasts spread over 4 containers. Ordered beef chow mein - thin noodles which we could get over but they were SO bland and had 4 tiny pieces of beef. No bean sprouts or anything else in the noodles… not even soy sauce! Just noodles!!😂 Beef curry was tasteful actually, but very runny, egg fried rice was sticky and bland with a spicy aftertaste. Spring rolls were advertised as Thai but they’re just the frozen kind. Chewy not crispy. Overall I wouldn’t order from here again, felt like a massive disappointment when it arrived not to mention a waste of money. Took over an hour to come too. Scared I’m going to have a bad tummy tonight or early morning 👀

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Press4Power . 2024-05-25

MORE AT Google

First time ordering the food was not as expected. Ordered salt and pepper chicken was over cooked and hard to chew.

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ujjwal rai . 2024-04-24

MORE AT Google

Absolutely awful Everything was tasteless way too dry... Do not order from here I love Indian food and this has to be the worst I have ever had... I just hope they take this on board and not come back with some kind of comment I can't reply to...

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John Gower . 2024-03-05

MORE AT Google

Ordered takeout. Delivery took ages. Sweet and sour sauce was watered down and tasteless. Chicken balls were disgusting and chicken noodles were also tasteless and not proper noodles.

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Victoria . 2024-02-27

MORE AT Google

Ordered last night through Just Eat. The food never arrived. They would not answer my phone and took my money straight away. I have now raised a dispute with my bank which can take 7 days to get my money back!!!! AVOID this terrible place

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ANNE SMITH . 2024-02-17

MORE AT Google

My house mate and I orders via just eat. When the food came it was missing 3 items. I have tried to contact the restaurant SEVERAL TIMES and no one has picked up. Why have contact numbers on your website if you’re not going to answer?! Ridiculous customer service! The food was absolutely awful and had ZERO flavour. Your meant to be a Chinese restaurant? If I could give zero stars I would. DO NOT ORDER FROM THIS RESTAURANT. I have left several voicemails and still waiting for a call back. We paid a lot of money for pretty much awful food.

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Holly . 2024-02-13

MORE AT Google

Honestly reading these comments made me laugh and they were all correct. Definitely the worst takeaway I've ever had. Honestly this was awful and took 2 hours to arrive. Prawn crackers were edible

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Jacob Mills . 2024-01-20

MORE AT Google

Ordered on a Friday evening so was expecting a little longer than usual, was given an ETA of 40 minutes but actually took 2 hours, which is ridiculous. I got no update or apology from the restaurant, I had call to find out when I should expect the food. I called the number provided by Uber Eats, which was a mobile and went straight to voice message. I googled the restaurant and called the number provided on Google which was out of service. I then went onto the restaurants website and called another number which just rang for about 3 minutes then cut off. After trying the mobile number a few more times, I finally got through to someone who just said the driver will be 10 minutes, then hung up. After 2 hours from ordering, the food finally turned up, all of it was cold (chow mein, rice, chicken balls, sweet n sour sauce, prawn toast). Chow mein was pretty standard, chicken balls had zero flavour and the bag was dripping with the grease, prawns in the rice may as well have basically still be frozen they were that cold and for the price of the prawn toast you'd expect to get a good amount, but only get a slice of breads worth. I spent £29.61 and didn't even get the usual complimentary prawn crackers! Did try and get money back for this but Uber wasn't interested. I don't usually leave negative feedback but this order was really poor.

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Jack Perry . 2023-10-08

MORE AT Google

Same here, no food after 2 hours of waiting, do not order from here

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Sid'Ali Moumène . 2023-09-27

MORE AT Google

The problem with a 1 to 5 star system is that when customers are saying this place is terrible the supplier still gets 1 star. Therefore an average score of 2.4 is really 1.4 out of 5. Food was bad, apart from the prawn crackers. Takes much longer than stated to be delivered. I would avoid.

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Paul B . 2023-08-26

MORE AT Google

Thai food don’t resemble what was ordered. Most went in the bin. Don’t waste your money!

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Stephen Mulcaster . 2023-06-17

MORE AT Google

Had set meal for one, chicken balls were very greasy, chicken curry had more veg in than chicken. Also prawn crackers were missing. All in all disappointing.

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Louise Ayres . 2023-05-28

MORE AT Google

This is easily the worst Chinese takeaway I've ever had in my life,tiny little supposed to be king prawns tastes like they were microwaved ,chicken ball were thick with grease,never again wouldn't give that food to a dog!

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Surreyhills Roofing Expert . 2023-05-27

MORE AT Google

About as bad and incompetent as it gets. Didn't deliver, rude, aggressive when asked where the food was - I wod avoid like the plague - particularly on deliverro

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chris . 2023-04-02

MORE AT Google

I ordered through Deliveroo and it arrived almost one hour late. Neither the restaurant or Deliveroo cared about the delay. I ordered two prawn dishes that arrived as basically vegetables with so few of the tiniest prawns I’ve ever seen! I cancelled my Deliveroo subscription and would not have Eder from Arjeen Kitchen again.

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L W . 2023-02-01

MORE AT Google

Do not order from here. If I could give zero stars I would. The food took over 2.5 hours to arrive after being told it would take 30 minutes. I called the restaurant 12 times over the 2.5 hours and they only answered twice in this time. Literally no one answers no matter how many times you call. The staff were rude & they blame road works. Trying to be smart and asking if I knew anything about road works etc. I said I would appreciate an update if my order would take 2 hours longer than expected. Each time I got through they said 10 minutes but it actually took 2.5 hours in the end. When the food did finally arrive it did not look, smell or taste anything like a Chinese takeaway. The sweet and sour sauce smelt of toilet cleaner & tasted foul. The chicken balls were all batter and no chicken, just pure grease. The chicken chow mien was anaemic and barely cooked. The beef curry had tiny shreds of what looked like supermarket sliced beef, in the most disgusting smelling and tasting curry sauce. Hardly any meat, barely enough to fill a table spoon, cold soggy vegetables bulked it out instead. The egg fried rice actually had meat in it, and was stone cold and didn’t look like it had been fried, just boiled rice with egg, suspect meat and peas. We had ordered salt and chilli squid too for £7.90 a portion. There was 5 tiny pieces of squid which was just pure rubber and no taste. Soggy chilli & onion. No flavour. Literally all of it went in the bin after a mouthful of each dish. Prawn crackers didn’t even taste right, they had no flavour. Everything was freezing cold. It was a complete waste of £30 and that was with a discount code off of just eat. Terrible service, rude staff & cold, disgusting food. Nothing that resembles Thai or Chinese takeaway. Seriously, just don’t do it.

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Demi Copland . 2023-02-01

MORE AT Google

Disgusting food, 4 different dishes ordered look the same and have same taste.2 pieces meat and lots of vegetables. Never again !!

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Yordan Yordanov . 2023-01-14

MORE AT Google

Long story short.. if you’re thinking of ordering from here then don’t. Just do yourself a favour and order from some place else. Excess of 2hours wait for delivery. Don’t answer the phone. When they do answer, they say 10mins and then half hour later still no where to be seen. Order was not what I ordered. It was cold, saggy and made me contemplate life. If I could give it 0 stars I would.

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Harry Glenn . 2022-12-25

MORE AT Google

Worst Chinese I've ever had! Greasy cold congealed slop!

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KidHyper Jr . 2022-11-23

MORE AT Google

The most awful Thai and Chinese I've ever had, to be honest the worst take away I've ever had. Ordered on deliveroo and regret not checking the reviews. Food tasted awful and wasn't what we ordered. Greasy, sludgy, and bland. Barely ate any of it and regret what we did eat as it'll likely make us ill. Don't know how they're still open. Beyond disgusting

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Laura Bullock . 2022-10-11

MORE AT Google

It arrived hot and on time. We wasn't a fan on the flavours. It probably heaither? Lacks flavour. Some elements also burnt. Left half of it

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nicholas camilleri . 2022-10-08

MORE AT Google

Food was more expensive and still poor quality.

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L T . 2022-08-31

MORE AT Google

Literally the worst food I’ve ever ordered in my life, food was rotten, wouldn’t even feed that to my dogs. This place is going to end up killing somebody with food this out of date being used 🤮

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Lance Carstairs . 2022-07-27

MORE AT Google

Food was terrible, very oily, and we didn’t even get what we ordered! Some items missing and some just flat out incorrect recipe. The Thai larb gai wasn’t remotely like any larb gai we’ve ever seen (I’m Thai!). Avoid!

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Srita Uk . 2022-06-25

MORE AT Google

Worst Indian food we've ever eaten. Unless you enjoy your food tastless and dripping in oil. It's so bad that I'm surprised they're allowed to sell it at all. Avoid at all costs.

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Gareth Wood . 2022-04-18

MORE AT Google

First time ordering from here and also our last, absolutely awful food , the sweet and sour sauce didn’t taste of anything! The rice and chicken balls were so soggy and the prawn crackers tasted a bit funky .

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Ami Ross . 2022-03-18

MORE AT Google

Late, cold, swimming in grease, half of it was missing. Oh and I failed to find the 'aromatic' in the 2 teaspoons of non-crispy duck.. Overpriced, don't waste your money!

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josh pearce . 2022-02-09

MORE AT Google

Absolutely disgusting food. The food arrived late and absolutely inedible. They don’t know how to cook such a waste of money. Wish I saw the reviews….. oh and the restaurant don’t care that your food is late😷🤢🤢

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Neo Balesamang . 2022-01-12

MORE AT Google

Worst takeaway I have ever had.

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Steve Hayward . 2021-12-26

MORE AT Google

Quite possibly the stingiest takeaway ever! Ordered food with meat option and barely any meat in it. Food taste disgusting, avoid and save your money.

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Kris Tian . 2021-12-02

MORE AT Google

Sweet and sour chicken balls were soggy, sauce watery, satay chicken also watery, spring rolls cold, and red Thai curry went in the bin, absolutely vile. They also show as being open on uber eats when they are not. They will take your order at 3pm and then deliver it nearer to 6pm cold and really not very pleasant at all, avoid avoid, avoid. 🤮🤮🤮

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Wayne Mason . 2021-10-31

MORE AT Google

Absolutely disgusting takeaway. Not only was the delivery over an hr late they lied to me over the phone as to why he was late. And the food was just vile. Ordered two mains. Barely touched one didn't even taste the other as it was so oily and unpleasant. The chicken soup was just the worst, again, tried it and binned it. No flavor and so so watery. Just disgusting takeaway. Out of 6 things ordered. 4 got thrown away. No doubt tomorrow I'll have an upset stomach. The best thing about the order was the prawn crackers.

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Giuseppe Pipia . 2021-10-28

MORE AT Google

I have never experienced food quite like this. My £30 order was completely indelible and the entire order was thrown away. I didnt even allow my dog to eat the duck. The duck was like it had been scraped from the bottom of an over. The chicken balls were made of mush and falling out the excuse for batter. The prawn toast were cold and undercooked, the prawn crackers tasted as though they had been left out for a couple of days and the beef chow mein I was to scared to eat due to the absolute state of the rest of the order. The restaurant driver I spoke to was pleasant and helpful however as I explained to him, the quality of food they are producing should not be served. I have requested a refund and would like to think due to the disaster they delivered me they will honor this. I even offered for them to come back and pick it up and tell me if they would eat it themselves but they declined. They seem like a nice team but the food was the worst I have ever come across.

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Amy McDermott . 2021-09-15

MORE AT Google

Took nearly 2hrs to arrive after we chased them twice on phone. Complete waste of £35. Tasteless duck and ribs awful. Chicken noodles ok but not tasty.. threw most of it away.....

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David Hancock . 2021-09-05

MORE AT Google

Just spent over £50 in this place and we could not eat anything that was delivered. The rice was stogie and cold sweet and sour chicken balls no flavour what so ever same with the chicken satay scewers. This place should not be allowed to trade. Absolutely disgusting. Kevin Murphy.

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kevin murphy . 2021-09-04

MORE AT Google

Not the absolute worst, but close. We ordered sweet and sour chicken balls, yellow bean chicken, prawn toasts and satay chicken. The sweet and sour sauce was very bland, very thick though. It was like they'd watered down a bought in sauce but then thickened it up with cornflour again. The chicken balls were greasy, batter was quite thick. The yellow bean chicken, strong taste of soy sauce. No taste of yellow bean sauce. Once the soy taste was gone, again very bland. The satay chicken, well I've never had satay sauce like that, was gloopy with thickener, very little flavour, peanut flavour barely detectable! Dry chicken. Terrible. Prawn toasts were ok, just ok. Big portions, but I can't imagine we'll bother with seconds! What a waste of money.

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Katie Saise . 2021-08-28

MORE AT Google

Ordered from here a couple of times and the food has been delicious and fresh, staff are polite and delivery was fast. Will definitely be ordering from here again.

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Claire . 2021-07-02

MORE AT Google

Very tasty foods and value for money.

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Ingeniously Stupid . 2021-05-23

MORE AT Google

Pretty shocking tbh. First time ordering as it was "promoted" on Just Eat, ordered quarter of a duck for 10 quid, not sure if the duck got lost in transit, but all we ended up with was about a tablespoon of dried out dust, flakes and crumbs in the box. I think they put a big duck-bone in there just for show. Literally a heaped teaspoon of hoi-sin, and a few cucumber and spring onion slices. Not even enough for one person, let alone two to share. Chicken satay - 7 quid for sauce that was like peanut-water, and the tiny slivers of chicken-on-a-stick dried to a crisp. Ordered some chips as a backup, they arrived soggy and undercooked but didn't really care at that point because I didn't expect an Asian restaurant to specialise in chips, but these were literally inedible, so that's 3 quid wasted. Chow Mein - 8 quid for an absolute bucket of the stuff. Sounds great right? No. The "clay chicken" was basically non-existent, and when we did find a shaving of the stuff it tasted like cheese. Noodles etc were absolutely flavourless, tasted of NOTHING. Not even salt, just nothing. Mental. Sweet and sour balls - 7 quid for a stodgy bundle of soggy morsels. I've never seen a paper bag look so sad and desperate, or transparent for that matter. We read the review about chicken being cold, so we tore it apart and found some chicken the size of a toenail. Won't be coming back, ludicrously expensive for barely any food. Don't expect much from a local cheeky-chinese place, but wow. Terrible. Delivery guy was friendly though but I didn't have to taste him. Really shocking, avoid this place. WASTE OF MONEY.

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Mr Rob . 2021-04-27

MORE AT Google

Absolutely Disgusting! Just received our first take away from here and we will certainly not be ordering again! For starters the dishes are extremely over priced for the quantity you actually receive. Barely any meat, the dishes are bulked up with random vegetables. Our chilli beef smelt and tasted terrible. None of dishes smelt how you would expect them to at all. It all smelt and looked off. The food was not hot when delivered. And our prawn crackers were so stale, we could bend them before they even snapped! I'm disgusted at the quality for the prices charged. DO NOT ORDER FROM HERE

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Lydia C . 2021-03-26

MORE AT Google

Delicious food friendly service we definitely recommend this place really enjoy working with them to love you guys

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Syed Fuzayel . 2021-03-04

MORE AT Google

Tried out this new Thai/Chinese takeaway tonight. The food was great and very delicious 😋. Will visit again.

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Khaled Mannan . 2021-02-28

MORE AT Google

Lovely food and excellent customer service, once again!

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chris plant . 2021-02-22

MORE AT Google

Tried here for the first time last Saturday and am ordering again tonight! The food was delicious with generous portion sizes. I have an allergy so have to telephone and they are so polite and helpful. Even the delivery driver was friendly and delivered when they said he would. Go on, treat yourself!

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Nikki Penman . 2021-01-27

MORE AT Google

We ordered from here for the first time today and the food was lovely and a big hit with my boys too. The portions were big and they added a little extra chilli for us as requested. The staff are really friendly and the food came quickly. Will be our go to Chinese for sure.

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Shaz Qamar . 2021-01-17

MORE AT Google

i have been eating there food since they open and it taste fantastic . and they are very friendly .

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Niraj Rai . 2021-01-09

MORE AT Google

Amazing food and amazing customer service i will order again

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Shehab Alderazi . 2021-01-01

MORE AT Google

Very good portion size. Tasty delicious food. Reminds me of Chinese restaurant food back in Bangladesh. Will sample other items for sure.

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Mohammad Rahin . 2020-12-05

MORE AT Google

First time ordering today and pleasantly surprised with extras and large portions. More than enough flavour in every dish and will definitely be ordering again!

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Dani jane . 2020-11-29

MORE AT Google

The food was delicious, they have a wide range and variety of different food that are all scrumptious and the service was great.Will definitely go again

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Ayat Syed . 2020-11-26

MORE AT Google

Really enjoyed the food, the service was excellent got it on time and the food was hot. Definitely going to order again.

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nasima begum . 2020-11-20

MORE AT Google

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