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3.5

Based on 58 opinions finded in 1 websites

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Nº 671 in 810 in Richmond upon Thames

Nº 113 of 141 Other cuisines in Richmond upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..creamcakecoffee
Score
OpinionsNoteTripAdvisor583.5

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Not family friendly 3 Very poor menu for a family venue. No child friendly options. Limited sandwiches with description on menu misleading. For example ‘tomato and mozzarella’ was not tomatoes but a tomato purée, and two of three sandwiches had bread with pesto soaked in. Fine fir this to be the sandwich called a Pesto sandwich but a surprise to find an equal amount in the Sicilian sandwich. Freshly prepared did not mean prepared on premises to order as it implies, but apparently made elsewhere by the caterers and brought in. Prices OK but service poor - staff friendly but complete confusion over drinks order

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drfoody . 2019-08-31

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Me and my family decided to have a snack here so my mum ordered a coffee and my dad ordered a cappuccino. It was very expensive for such simple day-to-day foods as obviously profit is to be made as it is at the palace. The cup of coffees my parents had were very tiny so it was a waste of big money for such a small thing. I do not recommend this for the beverages. We haven't tried the food but the location of this cafe was exquisite with crows everywhere on perches and a picturesque scenery of the fountain with crystal- like water. Lovely furniture and location where the sun overlooked us. Late afternoon snack was not worth it, we do not strongly regret this but next time we would know not to make the same spending money mistake again. For the service, we barely saw them come out- really empty. This fountain cafe can make do with some improvements.

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Reviewsfroman16yold . 2019-06-15

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Had a lovely day at Hampton court palace but have to say very disappointed in the afternoon tea. Paid £18.95 for the Royal one. The pot of coffee was very small, glass of bubbly was forgotten and we had to chase it. My daughter is a vegetarian and was given miniature egg mayo sandwiches and a cucumber and mint one. The vinegar in the cucumber one was so strong you couldn't eat them. The cakes are miniscule. My friend chose normal slice of cake, which I wish we had chosen. Afternoon tea is not worth the money. As there was a downpour it was quite hard getting to pay as it's so cramped and normally you order from outside. Sadly spoilt our afternoon.

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Ndr . 2019-05-29

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In many visits to Hampton Court Palace, this was the one café that I had not visited. It was busy on the day that I was there so service was a little slow. Staff were friendly and polite and coped well with the demands made of them. The food was fairly standard with not many options, but perhaps on a less busy day this would not be the case.

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springfield_ann . 2018-12-15

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Very pleasant place to stop for lunch in a relaxed courtyard and have a sandwich. Best to go just before the lunch out as it’s quite a small eating area.

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ashe006 . 2018-10-09

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Service was good as well as being nice and quick, we didn't want to stop too long so this suited us. Sandwiches were nice and fresh and the coffee good.

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paulashcroft0151 . 2018-09-30

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Hampton Court Palace is large, so naturally some refreshment is in order in mid-visit or after it. I went there for a tea with a scone. Both there OK, though on the industrial side. However, one hardly can expect high cuisine in such a touristy place. But even if food is nothing special, just sitting in the place where once the delicacies were prepared for HM Elisabeth I and reading some of the history or ancient recipes (on the walls) while having your refreshment, is a great treat. The serving counter is in the small room, so it may get very crowded, thankfully it wasn’t during my visit, there was no queue then.

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acorna . 2018-09-17

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When you get to the front of the queue you can order sandwiches that are really quite tasty (at £7.80). Seating is a bit of a bunfight (not at the OK Corral) as the tables in the sun are really hot so shade is preferred. A grumpy waiter said while I was queueing (again) for hot drinks after the sandwich that you couldn’t order hot drinks as you had to go to the other cafe (where the coffee is truly awful). I ignored that and was still able to order said drinks. It is a nice space at a busy attraction. If you have HRP membership don’t forget to show your card as it gives 10% discount.

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KMR139 . 2018-08-05

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Situated in a small courtyard at Hampton. When we arrived there were a number of items on the menu not available (wasn’t late - not sure why), service was friendly and pretty quick but the food is bland and over priced. Tap Water is available free in bottles but you can buy it if you prefer. Maybe try out the cream tea?

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Luvinspoonful . 2018-08-04

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We went to Hampton for my birthday treat, went to Fountains court cafe for afternoon tea, which was very nice, on a very hot, sunny and incredibly busy afternoon, had a lovely day

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marge20186338 . 2018-07-22

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2 versions of afternoon tea we have one of each, both were very nice but I preferred the one with the little sandwiches. There were plenty of sandwiches and cakes to get you through to dinner.

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TracyG491 . 2018-06-19

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Enjoyable location in a sheltered sunny courtyard with ample seating and tables. One places ones order at an open window to the kitchen and given a number in a stand to display on the table. Very smartly dressed servers then bring the drinks and food to you when ready. The light lunches and glasses of wine were very good and reasonably priced.

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Hackford . 2018-06-19

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This is a perfect little eatery, run cafe style, that can provide quick snacks and refreshments or a more substantial lunch for those with a healthier appetite. Food is good; served very quickly; prices are very reasonable. Couldn't be a better place to get refreshments half-way through the grand tour.

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Giulietta519 . 2017-10-21

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Spent a good long day at Hampton Court, and the The Privy Kitchen Cafe, adjacent to the Fountain Court Cafe, was a good place to stop for a break and bite to eat. The Privy Kitchen is the smaller of the two with a hot pies and jacket potatoes, sandwiches and cakes. The Privy Kitchen was built as the private (privy) kitchen for Queen Elizabeth 1, and you sit at long tables, so you do have to share. The scone I had was fresh and tasty, and the coffee was good seeing as it comes machined made. Well worth using for a break, and the room does have a charm about it.

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222BrianB . 2017-09-16

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Slow, average food & staff that talk back to you! Was left disappointed with our visit to this cafe.

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JoanneCottee . 2017-08-22

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Stopped in here for something to eat during our trip to Hampton Court as we'd forgotten our packed lunches. It was very busy but the staff were friendly, if a bit inexperienced it seemed. The food was all enjoyed, though a bit pricey for what we had. Given the location that wasn't too much of a surprise and if you're happy to pay out for food on the day, rather than bringing a packed lunch, then I think you'll enjoy it in here.

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Marty B . 2017-08-20

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Eating in the castle's former kitchens seems adequate when you visit such a nice place. Truly great food!

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Lynda S . 2017-08-18

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Nos llevaron a una mesa y esperamos una cantidad considerable de tiempo a la orden. La comida de mi marido llegamos unos 15 minutos antes de la mía y tuve que pedir dos veces por mi copa, que era entonces más de 15 minutos o así después de mi comida llegó. El personal era amable y agradable, pero completamente confundido, acercándose a las mesas mal repetidamente con facturas y el cambio. Hablamos con el gerente, nuevo, amable y servicial, pero ofreció un descuento que no fue añadida a la factura (que también llevó las edades) en la justicia la camarera no dan un descuento, pero fue sólo del 10%.

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Luisa A . 2017-07-25

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Así, el té (o vino o lo que sea) es contemporáneo, pero el entorno es el de Enrique VIII. Lo único discutible es el servicio. Los hombres jóvenes (trabajos de verano estudiante? Los aprendices? ) parecía un poco confundidos, abrumados, y dio diversas excusas de por qué no podían asiento en uno de varias mesas gratis. Esperamos en el banco, y al final estábamos sentados. Té y bollos para 6. 75 libras, bien dado el entorno.

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AvuncularAmerican . 2017-07-16

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We enjoyed a lovely lunch at the Fountain Court Café. There was just one server so we waited quite long for our food, but the wait was not bothersome because of the site and the kindness of the one-woman staff. The food tasted great!

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carlaroelh . 2017-07-14

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Stopped for a quick lunch, lovely courtyard you have to wait to be seated which saved people just grabbing tables, we had paninis which was huge we could of shared one between us, I think they were abut £6 each very tasty, good service very organised it was busy as lunchtime everything seemed to be working well with the staff who all seems to be youngster very polite.

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Jill B . 2017-07-11

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Fuimos un grupo de 4, al principio estábamos bastante rápidamente nos llevaron a una mesa a pesar de ser una pequeña cola en la puerta. Luego nos levantase el menú (a un precio razonable), y traté de pedir una tarde pero dijeron una entrega que no había llegado, entonces el menú restringido algo en opción. Pedimos 4 ciabatta y bebidas, las bebidas llegaron rápidamente, pero la comida parecía llevar 25 - 30 minutos antes de cualquier vino. Una vez que llegamos algo faltaban una comida, después de 10 minutos esperando amablemente nos persiguieron la comida, pero no tienen ninguna opinión y la comida no llega.

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Chris J . 2017-07-02

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Shame they had no food except cake and they had run out of some of the cake but what they had was very nice. Its not cheap but its Hampton Court. The view is not great either but it is a quiet haven.

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Antony W . 2017-06-27

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Quite a nice setting, and food not bad, but the service was unbelievably slow. Apart from cakes, all they had available to eat was BLT or cheese and tuna panini, but it took 15 minutes after we were seated to get someone to take an order. It then took more than another 30 minutes to get 2 paninis and 2 drinks to us.

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Jeff C . 2017-06-27

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The scones were nice, and so was the dessert panini. We let the staff know we were in a rush, and they brought the food out quickly, which really helped.

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rcrcrc2017 . 2017-06-24

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Situated in open courtyard, large group for beverages and sweets.Service was good however they appeared hurried due to it being busy before noon.Cream tea is pot of tea with a scone, ham and clotted cream. Fresh, great taste. Chocolate sweets ordered looked good as well.Good spot for a rest exile visiting Hampton Court Palace.

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autobahn_240 . 2017-06-24

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We just grabbed a quick lunch, and it was very tasty and not terribly expensive. It isn't the only cafe at Hampton Court, which is a good thing; otherwise it would have been too packed to eat at.

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Stephanie T . 2017-06-18

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Nada melhor do que contar com um café em um museu ou atração para dar aquela paradinha estratégica, tanto para nos alimentarmos (ainda que seja um chá com bolo) como para usufruir melhor a atmosfera local. Esse café cumpre esse papel. Não chega a ser uma viagem no tempo, mas dá uma boa ideia. Há uma área interna e outra externa, mas a chuva impediu o uso desta última, o que tornou o momento mais aconchegante, já que estava lotado (fila na porta). O atendimento é bom, e as opções adequadas para suprir seja um almoço seja um lanche.

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leilavm . 2017-05-30

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Stop awhile. kick off the shoes and relax in this lovely little cafe. The palace is so extensive that a couple of breaks are needed.

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900Lancasterfamily . 2017-05-24

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I didn't expect much considering it's within a large tourist attraction, but I was pleasantly surprised by the meal.My wife and I both enjoyed our meals. It was great food or anything, but it was very filling and did the trick.

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johnpartsiv . 2017-05-15

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Its a good place to grab something to eat between tours of the palace, the food is good and so it the service.it was a bit chilly outside but other than that no complaints.

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Eldad A . 2017-05-08

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After a few hours of being immersed in the opulence and history of Hampton Court, my companions and I were feeling a bit peckish, and decided a nice cup of tea was in order. Fortunately, the Fountain Court Café was on-premises, allowing us to have a little break from all things Henry VIII.We ordered the Fountain Court Afternoon Tea light lunch for three, The tea arrived first, giving us a chance to relax and take in our surroundings on the open, but enclosed courtyard. Our edibles arrived a few minutes later, elegantly served on triple-tiered platters – finger sandwiches on the bottom, scones, clotted cream, and jam in the middle, and cakes and brownies on top. The sandwiches were delicious – and I had more than my share, since my companions chose to give me their smoked salmon portions. The scones were perfect with the clotted cream and jam, and the cakes provided a nice finish.Overall, the ambience, service and victuals left nothing to be desired. My companions rated the experience - citing the location and atmosphere – 9.8 and 10 out of 10, respectively. Being a bit of a contrarian, I rated it a 9/10. What a delightful way to spend an hour on a beautiful spring afternoon in a place surrounded by history. If you have the chance to visit Hampton Court, don’t pass up the opportunity to relax in the Fountain Court Café. It will be worth it!

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Don B . 2017-05-01

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Well placed and good service. We only had cream tea which would have got 5 stars if scone had been warmed.

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PatriciaRDalton_KZN . 2017-04-30

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There is a maze in the grounds of Hampton Court Palace but just finding your way around is a challenge in itself. Having sampled the horror of the Tiltyard Cafe for lunch we went to the Fountain cafe for tea. It's probably better when you can sit outside in the courtyard but with such high surrounding walls I doubt it gets much sun. We sat inside in a strange, very small room with big writing on the walls. The tea and cakes were very good but the service, as at the other cafe, left much to be desired. Even when you manage to find it.

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60alexandra . 2017-04-29

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Came in here as the coffee shop nearby was rammed. Initially we were told there was a problem in the kitchen and no more tables were available. Then we were told 10 - 15 minutes then as we were only after coffee we were seated quickly. I think that they were very short staffed. Anyhow we had an excellent cafetiere of coffee for £2.50 which was enough for a large cup each plus a large bottle sparkling water for the same price.

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sheepygold . 2017-04-15

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Visited on during peak season...we sat in the Court Yard on an overcast day. Service quite slow and when eventually tried to place an order of afternoon tea, we were told several of the options weren't available. Not a problem...my elderly aunties from Yorkshire happily changed to suit what 'was' available...order placed...sorted...or so we thought. Mistakenly (apparently) I order a bottle of water....which threw things into disarray....after a bit a wait (during which it started to rain) our order came out in 'bits and pieces'....more delember with the bottle of water...really??? We were finally fed (admitted a bit soggy) and ready to go forth and play in the Kitchen Garden.

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AliJMc67 . 2017-02-01

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After visiting the Palace. What better place to sit and chat over a snack and drink. I did notice the use ice cream msde in the South West. The best. Thinking of joining and getting a year pass. Lots to see.

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DINO2902 . 2016-09-20

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My neighbour And I were given a treat to Hampton Court Palace and afternoon tea at the Fountain Court Cafe as a Thank You. We were a bit worried as the reviews for the cafe were not good reading but we arrived at midday and decided to have our treat at around 1 O Clock which could have been a busy time. We were greeted by Jeff The Manager I said we had a voucher which Was not a problem and we were shown to a table of our choice. He came up and discussed our order , we said that we would also like a glass of procecco. The prosecco was lovey and the afternoon tea arrived when we had asked for it. The service and quality of our experience was very good. They were attentative to how we were doing during the tea and asked if everything was to our satisfaction. After what we had read, our visit was completely the opposite. Excellent. Thank you to Jeff and his team.Date of visit Tuesday 16/08/2016

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Jo C . 2016-08-24

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We arrived at the Fountain restaurant at approximately 11.15 a.m. to be greeted by a very abrupt waiter who said if you do not want cake with your coffee you should go to the other Cafe. Not a very good start but as we intended to eat cake with our coffee and take a late lunch we stayed. However, it became apparent later on that as the choice of luncheon venues at Hampton Court is extremely limiting we had little option but to return reluctantly to Fountain Court. There are two entrances into the courtyard of this venue and at the one we stood at waiting to be seated we found ourselves totally ignored. So much so that a gentleman who had arrived after us at the other entrance was seated first at the last remaining table which was right in front of the entrance we had used and at which we would have sat if it had not said 'wait to be seated'. When the next available table did become available I am pleased to say that we were served by a rather pleasant waitress who to some extent made up for the surly attitude of the waiters. The menu was limited and fairly expensive although the surroundings were pleasant. It would be nice if the staff would make their customers feel a little more valued as after all we are paying the bill.

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lesanneatwick . 2016-08-15

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If you would like a moment to relax and experience high tea within the castle where Henry VIII (six wives), James I (King James Bible), Charles I (deposed), and Charles II (the Restoration) lived and conducted business, then this is the only place in the world where you can do that.The service was leisurely, but there are no complaints about the fruit scone with clotted cream and jam. The tea served was English Breakfast, I guess just like you can buy in the grocery store back home. But back home I bet you are not surrounded by stone or brick walls which are maybe 400 years old.

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John H . 2016-08-15

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The service at this venue was appalling, the venue and setting were great and we'd really been looking forward to this day having booked it a while ago.Firstly the waiter came out with tea for 3 people 3 saucers, 3 teaspoons and 2 cups! We had to ask. Twice got the champagne which was also part of the deal we had booked. My friend asked for a soft drink twice which never arrived, at the end when I spoke to the manager on duty that day and pointed out out disappointment of the service he was defensive and did not apologise. The service or lack of really ruined the experience for us which is a shame as the actual food was great as was the setting

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lou218104 . 2016-08-07

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We arrived on a very hot day. It was nice to be able to sit outside in the shade. My coffee was good as was my friends pot of tea. Delicious cake. The service was a little rushed but it was very very busy

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Frances L . 2016-07-25

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Para recuperar energias almorzamos en "Privy Kitchen". Muy recomendable las "jacket potato & hot filling" estuvieron exquisitas! hay sandwiches y sopas; y el lugar tiene su encanto... Esta dentro del castillo, cerca de las cocinas Tudor.Hay otros dos cafes para elegir (The Tiltyard Café and Deli en la entrada), y Fountain Court Café (solo abierto en temporada).

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silviaestern . 2016-07-24

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Arrived just as it as starting to rain. Very abrupt waiter said the only choice was afternoon tea and if I didn't want that I should go to the other eatery inside the palace - without even checking what I wanted to do! I was then ushered from the wait to be seared sign to an inside table and ordered to sit down. To be fair it had just started to rain and the staff needed to move clients from inside to outside but this was efficiency on the wrong side of rudeness. Afternoon tea was nicely presented and the waitresses made up for Mr Grumpy. Delicious scones, average sandwiches. Nice option of a savoury afternoon tea with pork pie and pickle to replace the cakes

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Carol W . 2016-06-27

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We had been on the go since the doors of the palace opened. Had spotted the Fountain courtyard restaurant earlier in the day.On arrival at the entrance doors you are met and seated. As it was a brilliant sunny day we opted for afternoon tea out side in to catch some rays.Our waiter Luke was most attentive.We was a party of three and went for two sweet afternoon teas and one savoury. The sweet teas made up of finger sandwiches, scones and cream , and two small sweet pastries.The Savory differed with a savoury scone and flavoured butter, and pork pie and cake. Along with the finger sandwiches. Both served with pot of tea off your choice.Or coffee.You can go for tea with bubbles for a extra charge. Our if you fancied something simple just cream tea and scones.The teas were just under £13 for the sweet and £15 for the savoury.We wasn't rushed and allow to sit on while there was a constant flow of people coming and going.There is a small step at the entrance to note gor those with disabilities.

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Chris C . 2016-06-07

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A most wonderful day out. Plenty to see and enjoy. We saw two performances, one in the Great Hall (a very amusing Hamlet rehearsal) and a very interesting series of performances in the Georgian Story area, each performed in different rooms. We walked through Henry VIII's kitchens, very educational. We had afternoon tea in the Fountain Court cafe. Although the food was lovely the service is abysmal. I have rarely experienced such an inefficient service. Our coffee was cold, we had to ask for more milk 3 times because there simply was not enough for the coffee or tea served. The mist frustrating part was asking for more drinks and 20 minutes later it became apparent that they had forgotten. I then asked for the bill which again was forgotten. I then had to physically get out of my chair find a waiter and ask for my bill again. If I visited the palace again I would avoid this cafe. Not sure why the prices more do expensive as you are not really getting a full afternoon tea experience with such poor service!On a more positive note, the fountain court garden was beautiful. We sat by the fountain soaking in the atmosphere and took a walk through the elegant and stunning garden. Too much to see in one day, will have to return..........

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StephanieNorthLondon . 2016-05-29

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Fancied getting a cream tea during our trip so went to the fountain court cafe which is a lovely looking restaurant. Unfortunately we sat there for 20 minutes waiting to be served and still weren't even acknowledged by the time we left. A lot of others just up and left and those that did manage to order waited ages to get any food :( so disappointing!

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bex2288 . 2016-03-26

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After a lengthy tour of Hampton Court Palace then getting lost in the palaces hedge maze the Tilt Yard was a welcome break from the walking and the cold. While relatively expensive the food was good. The bake potatoes were a highlight.The food was easily accessible and the seating ample.Don't sit to close to the automatic doors due to the weather.

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Steve H . 2016-01-26

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The Café in Hampton Court is a great place to visit they have a lovely indoor and outdoor area plenty of seats and dogs welcome. Staff friendly and welcoming Clean Toilets but I was aghast at the price of two muffins and two mocha (which were very good by the way) £12 was steep!

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missdcrippin . 2015-07-24

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If you are planning a visit to this wonderful site just know the inside coffee shop named The a Privy Kitchen will not disappoint you.Good selection, reasonable prices.Do try the soup served with nice bread.Do not worry if the main room is crowded with its sharing table, further up in the corridor there is a smaller room with a few independent tables to enjoy your meal.

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Chiara M . 2015-07-15

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ハンプトンコート宮殿のついでに立ち寄りました。とてもベーシックです。気軽に休憩できるのがよいですね!宮殿は広いので、疲れたときにはここで休憩できます

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masakitiandmomo . 2015-07-02

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The staff were very attentive and catered to what you requested. The tea was very nice and the scones were delicious and came with a pot of jam and clotted cream.It was also a welcoming rest after the large amounts of walking done around the palace itself.

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NicMonB . 2015-06-02

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I absolutely love coming to Hampton Court Palace and hadn't been here since 2006. I don't remember there being a restaurant here back then. So glad there is now. Being from America and a vegetarian, it was nice to see that I could get a vegetarian meal at the palace. I ordered hot tea, a salad and a veggie pie and loved it. It was a little expensive, but I think it was worth it. I have never had one of those pies before. I would definitely go back again.

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Maharette2268 . 2015-05-03

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White bread finger sandwiches like cucumber and mint, a couple scones, clotted cream and jam; plus a pot of tea or cup of coffee. All nice, but nothing too special. The chef wasn't exactly a master baker. The food was presented on a three tier plate, which my daughter enjoyed.

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Traveling_Sandy . 2015-04-18

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We had a long drive across London to get to Hampton Court (which is lovely and well-worth a visit); however, we didn't plan lunch and ended up eating in the Tilt Court restaurant around 14:00. The food was canteen standard (just about) and expensive: £10:50 for mediocre fish and chips and £8/9 for some dhall and rice (£1 extra for a small naan bread).I would suggest planning in advance and taking a picnic or snacks with you. I see from the brochure that there a picnic tables in the Apprentices Garden.

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GunnerWilliams . 2015-04-05

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What a marvelous place for lunch. We were seated outside, but the sun was a bit much for Marilyn, so we moved inside, to King Henry VIII's Wardrobe Closet. Great dining with wonderful service. I had Mowbray Pie and Marilyn had Poached Salmon Salad, both delicious. I had a Pinot Grigio and Marilyn Prosecco. For dessert I had a cup of Chocolate 1662. Who knew Henry VIII had a sweet tooth for chocolate? Marilyn had the Chocolate Brownie. Such a great place to visit, Hampton Court Palace!

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John H . 2014-07-31

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Sandwiches had no margarine bread was stale desserts were ok the cups were dirty it was very poor overall..expected better for the location staff was ok

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Daljit G . 2014-06-21

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The food at Hampton court Palace was very expensivePies were £6.75 each....... And they were not that goodIn fact all the food was very expensive

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Stephanie R . 2014-05-10

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It was expensive, we had two pots of tea and two cakes. We both ordered the cake that advertises its made for mead and honey and when it arrived it was a tiny cupcake, when I tasted it, it contained raisins, which I hate, and it wasnt mentioned on the menu that the cake had them in it...I did manage to return it and got a pastry instead, which the only choice was one containing apricot, which was dry and cheap, the whole experience cost us nearly £12.....expensive as tea bags are cheap and so are apricot pastries from Sainsburys

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Jaynieace . 2013-09-06

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