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3.5

Based on 58 opinions finded in 1 websites

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Nº 850 in 1205 in Wandsworth

Nº 97 of 112 British in Wandsworth

Score
OpinionsNoteTripAdvisor583.5

comment_iconOpinions

¡Té de la tarde sin té! !  27 - 01 Vine con mi amigo para "disfrutar" nuestro té de la tarde. Experiencia horrible, no hay servicio al cliente en absoluto. Parece que dos camareros no quieren hacer el trabajo. Si no pregunta si no van a hablar con usted, mi amigo y yo nos sentimos muy avergonzados e incómodos. Uno de los camareros nos dio dos vasos de agua y luego no lo volvimos a ver. Otro nos trajo dos copas de champán y desapareció. La comida estaba bien, sandwiches llenos de salsa Me preguntaba dónde está el pollo, todo estaba congelado. La música en el restaurante es ruidosa y molesta, puedes escuchar todos los ruidos provenientes de la cocina, también los baños deben estar limpios. Toda la experiencia fue horrible y no recomendaría a nadie que vaya allí. ¿Puede ser amable con sus clientes y no dejar que se sientan desagradables porque no son de su origen o no tienen la misma orientación sexual? Gaste su dinero en otro lugar para obtener una mejor calidad y un mejor servicio al cliente.

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HoussK . 2020-01-27

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Recientemente tuve la tarde aquí con algunos amigos. No estás seguro por dónde empezar . . así que me recibió muy mal en la recepción del hotel en lugar de hola buenas tardes me dirigieron al restaurante. A mi llegada, quería darme la vuelta, ya que estaba asqueado por el olor a moho que venía de la habitación. Y los muebles horribles. Estoy gordo, no sentí que fuera ea. Suficiente para que tenga una comida allí. El té de la tarde fue el peor que he probado en muy pocas piezas, el pan estaba rancio e incluso no podías pedir un bollo adicional sin dar miradas realmente malas. El personal no era atento, muy poco profesional y me dio la sensación de que los estaba molestando. Si buscas un buen té para la tarde con un amigo donde puedas sentirte feliz, ¡ve a Wimbledon! ¡Guarde su decepción y no reserve!

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glamourchickforever . 2019-10-31

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He visitado este hotel dos veces en los últimos meses, en primer lugar para el cumpleaños de mi amigo cuando pasamos la noche y en segundo lugar para la cena de cumpleaños de mi compañero. En ambas ocasiones, desde el momento en que entramos en el hotel / restaurante, nos quedamos impresionados! En la primera ocasión, fuimos a nuestra habitación y quedamos totalmente satisfechos con la ubicación, el estándar y las instalaciones que acompañaban a nuestra estancia. Tuvimos uso ilimitado de la piscina, el spa y el gimnasio, aunque no pasamos mucho tiempo tampoco. Desafortunadamente, no pudimos quedarnos para el desayuno debido a una emergencia personal, pero regresamos semanas después para la cena de cumpleaños de mi compañero cuando tuve cupones de wowcher. Había 10 comensales y nos fuimos con excelentes comidas, buen vino y un servicio de camareros muy atento. ¡Era un espectáculo ver platos vacíos durante todo el año, incluso para los más quisquillosos de nuestro grupo! Gracias a todos los involucrados en ambas experiencias. Realmente lo pasamos muy bien y, de hecho, llevaré a mi sobrina al té de la tarde en los próximos días.

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ionie47 . 2019-03-13

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¡Recibimos un vale de Wowcher y lo usamos hoy! Mi novia y yo hemos estado en muchos tés por la tarde y quedé muy decepcionado con el servicio / selección de sándwiches y el té! El gerente no se molestó cuando nos quejamos y parecía pasar por un oído y por el otro. Esperemos que nuestra experiencia de cena sea mejor! No volveremos, pero el hotel en sí es precioso!

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Mark P . 2019-02-16

MORE AT TripAdvisor

I had my daughter baby shower there last Saturday, I could not ask for a better service I would highly recommend this place 100%. Nothing was too much trouble Aga was amazing, so helpful so thoughtful, she really did take the pressure off me, would like to thank the bar staff too, thank you Aga and staff for making a beautiful day more special x

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smustafa35 . 2018-09-25

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Nice river view and variety of good quality Breakfast. Also with sweet smile from staff AGA and MING to start the great day. Thank you both for your nice hospitality and the service every morning while we stayed at hotel.

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sachi177 . 2018-07-04

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Wspaniałe jedzienie, kucharz ma mistrza, a Pani Agnieszka, z personelu w restauracji, wspaniale pomaga w doborze dań. Polecamy szczególnie zupę grzybową, pomidorową, stek i jagnięcinę... aaa i śniadania w pełni angielskie :) cudowne

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Kris K . 2018-04-29

MORE AT TripAdvisor

I visited today for my birthday, great selection of food, excellent service beautiful location overlooking the river. Thank you Trudy for wonderful afternoon. Will defo be returning soon.

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Lynbernie1 . 2017-10-15

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Not pricey, good selection, enjoyed the scones. Tea was a good selection. Service was good and the location by the Thames is a nice setting.

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RobinKClarke . 2017-10-11

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Great views over the Thames in a nice restaurant with most tables next to the Windows with an uncluttered view. The staff were attentive.

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MartinABC2017 . 2017-10-10

MORE AT TripAdvisor

Exciting Saturday lunch with a group of friends all with the same buzz of meeting with like minded people. This was hosted by the Home-based Travel specialist and the owner of the hotel. The ambience of the venue was superb. Super service from staff. Had an extra amazing demonstration of the Red Devil who flew over, the heliport buzzing as helicopters landed and took off. Lunching looking at the Thames seeing the river teeming with boats moored. The weather was a bonus to enjoy. Wow cant wait to lunch her again or even have dinner to experience the twilight ambience of this fabulous Hotel and Restaurant.

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Nina P . 2017-06-19

MORE AT TripAdvisor

I cannot stress enough how good the food is. Definatley worth its money iswel. Food quality is amazing. Compliments to the chef and the staff who made the evening entertaining and memorable.

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gillie1993 . 2017-04-28

MORE AT TripAdvisor

I like to travel due to the status of my employment, so hotels and hospitality is a day to day basin in my life style, the Raphal hotel on the left bank came to my eye a few years back, it never seems to fail great service,warming environment few metres away from the river, today's weather complimented my stay at the hotel with the Fine dining at the legendary banyan on Thames, it was amazing truly a spectacle for food lovers. I started with the Cromer crab finished with the sorbet heaven on a plate compliments to the head chef!! A must go place to stay on your travel by far the people's hotel in my eyes the best overall service weldone guys please keep up the good work!

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shawkat c . 2017-04-03

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The £40 menu was worse than £30 speaks volumes about the restaurant, the chicken was really dry, accompanied with the basmati rice which was also poor and dry absent of any flavour (even salt). the Creme broulie was beautiful, the only saving grace!

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King N . 2017-02-19

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As we were not doing anything on a Monday we decided to try afternoon tea in the hotel. My husband was really not keen but he enjoyed the most . Creamy macoroon was worth dying for...

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colenmyth . 2017-01-26

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