African Base Restaurant in Nottingham

Food is good. the customer service needs some work and it will be a lovely place to eat. The place is very clean A lot of potential.

No parking option available, the roadside in front of the building is close to a zebra crossing and there’s hazard/zig-zag meaning it’s unlawful to park there. I see people do it but I don’t and that’s why parking was difficult for me.

The jollof rice was undercooked and tasted horrible. The salad cream or whatever that was smelled like ammonia. The beef was salty. I called to follow up on my order just to see if it had been picked up and the lady at the end of the phone was so rude and abrupt. The customer service and horrible food really go hand in hand.

Please I made a double payment. I payed £30.50 and paid another fee with a card named Afua Kyerede. I need a refund of £30.50 please

Their tilipia is a bang. Delivering great food every time.

Tilapia was prepared in a rush .. Tasteless unless u add shito.. Shito is perfect ✅

The meat was smelling really bad, and the stew was even worse,please don’t sell your food that has been there for days to your customers it’s really bad.Thanks

I’ve been eating in the restaurant and overall it’s excellent. But I’ve ordered takeout a couple of times and it comes without a spoon or tissue. I thought the first time was a mistake but it happened again. I hope this is fixed.

Got the jollof and fish, it was really good.

Cancelled my order and they did not bother to communicate . What rotten customer service.!! The girl on the till is even full of attitude. Never again!!

The grilled fish never ever misses. It is always well seasoned and delicious

The food has not been delivered after a whole three hours then you lied it’s been delivered what and your phone line busy. Refund my money as soon as possible.

Young lady at the counter rolling her eyes...obviously doesn't want to be there. Young lads serving looked exhausted...not sure if they also wanted to be at work. Food was okay but too pricey as the atmosphere is poor. Hygiene standards could also be much better. Lastly we were chased out and yet others were being welcomed in so u didn't understand what all that was about.

Their customer service is the worst , the food wait is more than an hour and you’re expected to still pay for your service or food . They need to fix up their customer service

Weldone my African family ,thank you for making us enjoy good food

Their food is delicious no doubts about that but bad service behaviour on the part of the servers. Also the food takes so long to get ready. There were occasions that I left with anger.

I had a dine-in here and their food was nice. Unfortunately, the customer service could be rated 0. No one seems to care about customers and whatever people need. While food took forever to be served, it came with just 1 food when I ordered for two people. Customer service is really poor!!!

Perfect quality service and early delivery as expected

No star deserved. Not even 1 star but I can’t submit without one. Very poor service although. The ogbona soup is spoilt/expired. The eba is too soft like it’s for toddler. Customer service super poor. Hanged up on me when I call to call their attention to it. Very disappointed.

Thank you for following my request to substitute the pounded yam for eba. There was much more okro stew this time too so thank you!

Service is horrible staff don’t care about you don’t even bother

This is not the first time but the restaurant is really poor when it come with time .

Wrong food delivered and there was no way of contacting anyone to get the food I ordered and paid over £32 pounds for my fufu and kenkey

I’m really surprised that this restaurant has so many low reviews. I’ve ordered from them a few times and the food is always nice. They didn’t have any eba today so I got pounded yam which was a little on the dry side plus there wasn’t much actual stew with the okra today but I really love this restaurant and I’m so glad they have moved and changed their receptionists! (If you know, you know 🤣) Still happy to be a regular customer of there’s 😁

order was rubbish and sauces we're added.

I have been ordering from and dining at African Base for at least a year now and at this point, I doubt I'll be getting food from there again. Their service is the absolute worst and the wait time for food (especially during the weekend) is insane. You have to wait for at least an hour most of the time. They also have no orderly way of keeping tabs on orders so sometimes you have to ask or remind them of your order. My partner called just yesterday to place an order for pick-up, and the lady that took the order was having a conversation with someone else while taking the order, which is COMPLETELY unprofessional. When he went to pick up the order about 45 minutes later, it turned out that the lady had not even made the kitchen aware of it so we ended up ordering food from somewhere else. With this approach to business, I doubt that this restaurant is going to grow. They have personally lost me and my partner as customers because we've have enough of this behaviour and we've even personally complained to the manager about their service before (which obviously yielded no positive results). Apart from their service and wait times, their food is quite good and the portion sizes are reasonable hence my 2 star rating.

**Restaurant Review: Mixed Experience** I recently dined at African Base Restaurant, and while the food was exceptional, the overall experience was a bit mixed. Let's start with the positives - the food was absolutely delicious! I ordered the grilled tilapia fish for £28, which came with a side of salad, plantain, and two delightful sauces. It was easily a 10/10 in terms of taste and presentation. However, the service left much to be desired. My friend and I were disappointed by the attitude of one particular server. Their demeanor was quite off-putting, especially considering it was my first time at the restaurant. Despite this, the delicious food managed to compensate for the less-than-pleasant service experience. In conclusion, while I would highly recommend the food at African Base Restaurant, I hope they address the issue of customer service to ensure a more enjoyable dining experience for all patrons.

Trust me, don’t order from here, very terrible delivery times… the odd time they’d leave half your order behind. 👍

Horrible I ordered food at 5 pm as at 9 pm nothing I got tired of asking for my order and left poor customer service typical Ghanaian behavior

Food was very nice but they had run out of half the menu, so we didn’t get to try what we really wanted. It wasn’t very busy but somehow food still took about 2 hours to come!!! But the real issue was the service, lady at the front was so unbothered, genuinely everything took about 4x as long as it should have and really isn’t great for the business.

This stupid restaurant staff will hang up on you and not even answer the phone if you call them, all because they are taking hours to deliver your food. They're a disgrace to us Africans. You try to help and buy from your own people for them to have the worst service in the whole city. Never again.

Clean and hygienic environment with good food. Taste of home at affordable price

FIRST OF ALL, WE AFRICANS NEED TO STOP THINKING WE ALL FRIENDS AND THERE ISN'T SUCH THING OF CUSTOMERS!! WE ORDERED AND WAITED FOR ALMOST 2 HOURS FOR THE FOOD. THE FRONT HOUSE SERVICE IS A JOKE NOT TO SAY DOESN'T EXIST. THE GIRL TAKING ORDER IS RUDE AND GOT NOT MANNERS OR SKILLS TO BE AT THE FRONT OF THE HOUSE. THE MANAGER, WELL...thats another story 🙄THE FOOD OK,BUT PRICEY. *Avoid this place, go to town, get better service, and your money will go along way*

I wish I can give everything a 6 star. The fufu and groundnuts soup is a top notch. My wife took banku with okro stew which she said it was just on point.

I had fufu with goat light soup with fish and it was very good. The environment is neat and tidy and the staff are very friendly.

Don’t order take away from this place rubbish service everything was burnt and smelly rubbish service they don’t even deserve my 1 star

This is most definitely not what i would call African food. I have been many times to Africa and this has to be the worst i have ever had. The service is absolutely awfull. Staff don't care about the customers just their pockets.most disgusting food around the Midlands. DO NOT VISIT THIS PLACE.

If you are a young person between 18-25 I strongly discourage you from coming here. Ive been here twice and waited 1.5-2 hours for my meal both times. Theres no order to food processing because any older customer is immediately prioritised before you. Upon enquiry, my complaint was hastily brushed aside with no apology.

It's very poor service and do are not to satisfying at all... I will not go there again, until I speak to the owner

If I could rate them a zero, I would. Very poor customer service.

Very poor customer service. Waiting staff ignore customers and food order takes soooo long. Very disappointing!

The atmosphere is perfect if you are looking for that ‘beer parlour’ vibe. The grilled tilapia and Waakye are a must have as they are very delicious. Unfortunately the service is very poor, I have been here several times because I love the grilled tilapia and every time I visit it feels like the service gets worse. They take ages to get your order sorted and even paying at the end of a meal is a hassle. The last time I visited the sales attendant was very rude and not apologetic.

What I Oder was bad enough that i couldn’t even end it I have to put it in the bin, Please, let it be some improvement

Excellent food, Polite and very compassionate delivery man.

Great Nigerian and Ghanian Dishes! I visited whilst the AFCON and the atmosphere was nice. We ordered the following and have rated them; Kenkey and fish 8/10 Fried rice w chicken 7/10 Ghanian jollof w chicken 7/10 As for the service, it could definitely do with one more waitress as there was only one lady working. And to please make sure customers are greeted upon arrival and taken to a table. Apart from that I would recommend as the waitress was friendly and the food was decent

Food is amazing, however, the owners need to hire more staff. It was only one person doing reception, taking orders, serving. One chef. Took 1h for her to take our order, no can/bottle opener available. The new restaurant is amazing, food tastes beautifuly, but owners need to invest in staff .

Green pepper did not taste or smell good.

The waakye was excellent and very flavourful.

We experienced significant delays, poor service, and inadequate customer support at the restaurant. Despite checking in at 9 pm, we waited over 30 minutes for drinks, and our food arrived at 10:30 pm. Unfortunately, they informed us that our complete food order couldn't be served as they were closing at 11 pm. I recommend avoiding African Basez due to their subpar customer service and service quality.

It's really a nice place to be,I actually enjoyed myself.

Poor service,we have been sitting for almost an hour to be told that they are closing without servicing us

Really disappointed with the service at this restaurant. I waited for up to 40 minutes and nobody came to take my order despite me calling the waitress to come to my table numerous times. I ended up leaving the restaurant after 40 minutes without being served. There is 1 waitress in the front of the restaurant whilst all the other staff are hiding at the back. The manager needs to hire MORE staff at the front. This restaurant was much better at the smaller location at the Royal Oak pub. Do not go here if you want to be waiting for a long time just for them to take your order.

Took a while to get the food but fresh hot authentic Ghanaian food. I'll be back

Waiting time was 40 mins but the food was lovely a group of 5 was £74 was decently priced. Very good should go here.

Even tho the service was great overall and I enjoyed the atmosphere so in conclusion Restaurant did good

The food is amazing!!! Proper African food. The portion is more than enough. My husband and I couldn't finish it, had to ask to take the rest home, and we didn't have to wait a long time for the food to come. It was very quick. I do not give a 5 stars review because the service wasn't good. As we arrived we weren't welcomed to seat nor taken to our table. We just stood there until I went and asked one of the staff if we could sit. When we finished our meal and asked to take the rest home they packed it and we were looking forward to eating it later on when we were hungry again but, to our surprise, when we got home and opened the pack, we saw that they only packed two of the three dishes that we ordered. The third one they left it there. We called to see if there was something they could do and they apologised and told us that it was a mistake, they forgot to pack it, but we don't believe that. I was really upset because it was a good amount of delicious food that we paid for and really wanted to eat later. Moral of the story: CHECK YOUR BAG TO CONFIRM YOUR ORDER BEFORE LEAVING THE RESTAURANT. Overall, it is indeed a good restaurant with easy access, but they need training on customer service.

Friendly people always helpful 🙂

It’s raw they give me raw food don’t get it from here I WANT MY MONEY BACK and am pregnant to that’s even worse

I'm not even joking! Disgusting and not authentic! The food was not even edible! After seeing all the nice pictures I gave them a try and the food tasted like someones dirty foot! Should be unlawful to serve this! 🤢 I am african and have tried so many different takeaways and this is the worst ever by far! My God!

I ordered the okro soup and pounded yam with Fanta. When my food got delivered, the Fanta was missing. Upon opening my okro soup, I could tell immediately that it was not fresh from the smell of the dish. I called the restaurant to report my drink was missing and the lady was very rude and didn’t offer any resolution.

Excellent food! Good service!!! Management please look into the issues with this staff alot of the reviews are complaining about

Food was good, although had too wait for a while, the atmosphere was pretty good 🥂🥂

Ordered food from here in the beginning of the month and it was well cooked but my sister noticed that the head of the fish had the dirts inside. I then ordered again yesterday but this time the food was terrible, uncooked. My sister spoke to the lady on the phone that the last time they had the dirt inside the fish and that they should clean the head of the fish before serving it but she said ‘no that’s how we make it’ with attitude. I don’t eat unclean fish, if some people like the dirt inside, I don’t. There should be options available to customers but they only want to run a business in one way with so much attitude like you are begging them for food. I and my sister been going toilet since last night. The fish this time smelled because of the combination of dirt and vegetable. If fish isn’t cleaned properly, it can lead to food poisoning. I drive all the way from Derby to come buy food and the lady have no manners. I don’t know if it is a Ghanaian thing but I don’t eat unclean head of fish and I believe that the dirt is part of what caused the fish to smell and run our belly. You need to do much better with customer service and do better at cleaning the fish or remove the head if a customer say they don’t want it. There should be options for customers who don’t want the dirt in the fish. Your restaurant is open to all Africans and I came in because you have Nigerian flag but I don’t eat unclean fish. You need to do something about the lady that have no manners. I would recommend some customer care service training for her to learn to speak to people.

Don't get the 'meat' option. Ever. I bought this yesterday and all I received were offcuts of fat, there was no real quality meat. Ended up spending £10 on rice and sauce because the meat was inedible. The waitress was also rude. Asking me and my table to hurry up with ordering, and leaning over my food when I was trying to eat it when she could've walked around. Service was atrocious. Only go here if you like spending £10+ on inedible food and horrible service.

Worse African food ever. Been there twice,just to give another try. Okro soup whitout okra and cheap palm oil.

African feeling far from Africa...A Restaurant you must visit. Can't wait to go again...

Awful awful awful experience. Used to order from here regularly as did my partner as both Ghanaian but will never use again. Spent over £50 on delivery. 1.5 hours later still no food. Call the restaurant and rudely told driver just arrived. Driver then delivers either the wrong order or is missing 90% of my order! We then call the restaurant to find out what has happened and the lady hung up on us! Jumped in the car - went straight down there for the person to tell us it was the delivery drivers fault and “sorry we are closed” £50 and no food! Absolutely disgusted with the service and will NEVER come back

Absolute disappointment!!! Wrong food was delivered, no label or receipt of food ordered upon delivery which took 2 hours to be delivered!! Within these 2hours i called and no call was picked up! Will never order food from there ever again!!!!

Omg never again The fufu with peanut full of salt which was served to kids I only noticed this morning as I was eating the rest Plantain hard as rock The only good was the waakye even the kebab wasn’t. I’ll get in touch with food safety next time they serve rubbish food as some of the foods were just warmed up and it was obvious. Do business welll don’t serve trash to paying customers. I literally could sue you as a legal person for serving food which wasn’t fit for my kids to eat. And sometimes staff are so rude they’ll say : I’ve got someone else on the line so I’ve got to go as if your order is not important. Terrible behaviour and customer service sometimes. The owner really needs to revamp and train staff properly we can’t bring the bad attitude into business. Next time you make me such rubbish again I will get food safety to inspect your food and will sue take note

I rang to get take away whoever answered the phone was ever so rude she should not be anywhere near a phone, appealing experience, never again

I didn't get to try the food because as soon as I got there, the customer service was just so off-putting. Lady shouted at me because of a miscommunication about how long the food will take (I had no issues at all with it taking long) all I said was "oh I thought you said..." and then she asked me if I'm alright in the head. Had to walk out immediately. Went to another African restaurant instead.

Ordered pounded yam and delivered semo with a spoilt soup. On opening the soup container, it had this smell with tiny balls coming up the soup to show it's spoilt.

It's always a good night out at AfricanBase. But on DJ nights (last Friday of the month) it goes really wild. Good food, good service and good music.

I had fish with fried yam, there was spicy sauceand veg on the fish, i top it off with malta non alcoholic drink. It was delicious the veg on top of the fish was like icing on the cake. The flavours was great combination together with everything on my plan. It was also presented very well. I was truly pleased. I would recommend any one to go, just has long as you can take really spicy food.

Lovely atmosphere, amazing african food

The food was amazing but the service could have been better. There was a long wait for food to be served.

Went there with my family today..little girl enjoyed the jollof rice...the fried yam n fish is wowwww..can't fault this place..food is served freshhhhhh

Superb delicacies. Love their grilled fish with fried yam and plantain.

The place is a joint, accessed via back fire escape or through the downbeat pub downstairs - a local will tell you where the restaurant is when you look lost! I like "joints", place is relaxed, staff very friendly and food is decent and good value - although the large fish served was not quite hot in the middle (ask them to heat it very well!!) - good range of drinks like Gulder, Star, palmy, etc.

Excellent communication, Customer support, and the food was very good. However, its difficult to locate. May we should give direction sign from the road, through steps to the room. May more bigger Internatuonal picture of role modern Africans and white that influence African unity and development.

Quite a nice little place , very clean and good customer service.

Wow, 80s 90s traditional pub. Beer is A1.

Very lovely staff with great smiles and food is delicious

Great Food and fantastic services

Great flavours, lovely food and a very friendly atmosphere.

One of the best african base where all local delicious meal can be found.. I will love to be there everyday every time...