Based on 262 opinions finded in 3 websites
Based on 262 opinions finded in 3 websites
Nº 675 in 841 in South Lanarkshire
Nº 42 of 44 Italian in South Lanarkshire
Opinions
I have been ordering fish suppers via the Adios App for quite some time now, they were recommended to me by a friend and in turn I have recommended to another couple of friends. During this time, we were receiving cold fish suppers, but I spoke to the owner who was very nice, and we haven't had another one since. However, the delivery times were getting worse, sometimes waiting up to an hour and a half and this can be during the week. Three months ago, our order was over an hour and a half, I spoke the a man who was in charge, he actually said to me, if you want it quicker get in your car and pick it up yourself, charming character!! I don't drive and I am a carer for my Mum. After this, I havent used Adios for two months. My Mum is palliative care so tonight she felt she could eat a fish supper from Adios. Long and short it was nearly an hour we had to wait, but when I called to speak to someone in charge, unfortunately it was the same man again, just as arrogant as before, I told him the circumstances, he didn't care, I didn't want Mum to eat too late. Eventually it was delivered, but I've had enough, my friends have also been complaining, and decided not to use them again, I am now the same. I hope the owner sees this review, that manager needs to be spoken too, and they need to take on another driver, we pay the higher prices for good food and delivery, well provide us with better service. I hear there is a very good chip shop on the Village Main Street!
Elaine Douglas . 2024-08-07
MORE AT Google
Great fish and chips..give it a try....great pizzas and pasta too.
mark chisholm . 2024-07-20
MORE AT Google
the food wS delivered 15 minutes after the latest delivery time quoted was lukewarm and bland will not be ordering again complete waste of money
Janine . 2024-07-18
MORE AT Just Eat
Best fish and chips I have had in a long time. Staff are friendly and helpful all,And very reasonable price as well. If ever in east Kilbride again I will be going back.
Mark Leaning . 2024-07-08
MORE AT Google
After waiting an hour and 20 minutes I called them and was told "They had 20 orders in the queue before mine and it was on it's way". I pointed out I ordered online at 4.55 pm and that there was probably no way there was 20 orders before then - the staff member who took the call said "There's no need to have that attitude, bye" and hung up. Don't use the delivery - if you want to buy fish and chips go in person (Or better still go elsewhere).
Jim M . 2024-05-31
MORE AT TripAdvisor
Best chippy in ek, always amazing food and staff are very welcoming. Very worth the money for great quality seafood.
Sophie L. Baker . 2024-05-21
MORE AT Google
Best chippy in ek, the food is always amazing and staff are very welcoming. Very worth the money for great quality of seafood.
Sophie . 2024-05-21
MORE AT TripAdvisor
order was very late, phoned restrauant to get update to be tokd it was with driver to still ha e to wait anoyher 45 minutes. meal was cokd when delivered.
Sarah . 2024-05-19
MORE AT Just Eat
Pizza was delicious, chips were good however for the added cost of cheese on them they did not add much.
Lisa . 2024-05-17
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Got take out the tacos are amazing, the pizzas are just the same and the service was good as always
Blair Murphy Brown . 2024-05-03
MORE AT Google
Great service and food is always superb!
Samantha Reynolds . 2024-05-01
MORE AT Google
Mac N cheese 😂😂😂 was plane pasta with a dribble if sauce the pizza was solid could use as a frisbee
Daniel . 2024-05-01
MORE AT Just Eat
Order arrived 40 minutes after due with one item missing. Apparently “a mix up with the orders”. Would take another half an hour to deliver because “they only have one driver on tonight”. The rest of the portions are really poorly portioned for both cheese and sauces. Had been using for years but each time recently been poor. They are happy to only refund for the product not received as a gesture. Regrettably getting a microwave dinner out. Avoid until they sort this out. Happier house if you cook for yourself. *I’ll add. We feel really sorry for the young person on the phone asking to refund the dish. But there is absolutely not a hope I’ll be providing my card details over the phone to this organisation. They can keep the money. How it couldn’t have been just refunded by the same means it was paid is another massive red flag.
Iain Melvin . 2024-04-28
MORE AT Google
Well we have now been waiting 1 hour and 40 minutes for our delivery of 4 bags of chips. The rest of our meal is now ruined and we only live a 5 minute drive from the premises. We have used this chip shop for years and have seen the standard of food and service gradually decline in the last 6 months. New owners possibly? Well whether new owners or not, this is the last time we will be using them. A pity really! We will be going elsewhere. Prices are a joke too - didn’t mind before as the food was great. GO SOMEWHERE ELSE!
Road65679315818 . 2024-04-28
MORE AT TripAdvisor
Very pricey. Used this place a few times for my wife while she was in hospital. I would go there otherwise.
William McKerr . 2024-04-27
MORE AT Google
Where do I start!? They do fish and chips here so I got some chips thinking if they do fish......and chips then they must be good because they just do fish....and chips. How wrong I was! The chips were stale and looked like they were made last year. I couldn't believe how bad they looked when I opened the box up. They were completely dry and really shriveled up. My dilemma was that I had something on shortly that I couldn't miss it and I was starving so I had to eat something so I started eating these "chips" regardless of how bad they were. At this stage it was simply a matter of putting something vaguely digestible in my stomach to get through the rest of the evening. I ate about half of them then found something that at first I mistook for a cigarette butt. I have no clue what it was, it looked disgusting and I felt sick now. It's included in the photos I am attaching. I immediately wished I hadn't started eating these "chips". I am in disbelief at just how bad they were and I can't actually believe that I ate any but hey, hunger takes over some times. I have no idea what that thing is , it might be a bit of potato that has been rattling about in the bottom of the fryer for a few years? Who knows! If I get food poisoning I'm going to be pretty upset! Anyway, Adios, your sign says "fish and chips", I wonder how bad the fish is, I'm scared just thinking about it! Also, you charged me £4.90 for this, really?? More or less a fiver for something that I honestly actually wouldn't even feed to my dog, really I'm not just using that as a figure of speech, I literally would not feed these to my dog! Unbelievable, just unbelievable! Look at the photos, I'm not exaggerating. I now understand why you're called Adios, the only appropriate response after getting some food from you is...Adios forever!! Revolting!
Zoltan . 2024-04-13
MORE AT TripAdvisor
Being new to EK I have tried a few chippys, this is the best one to date. My only criticism is I ordered a large chicken supper and couldn’t fault the chicken however as I asked for a large supper, the chip portion was poor, the carton only allows a few scoops of chips in the carton. Apart from the chip portion this is a great chippy.
Kenny . 2024-04-05
MORE AT Google
Awful, would not order again! Took nearly 2 and a half hours. Food was ice cold. Pasta was tasteless and watery. Chips were brown and tasted awful. Called and staff couldn't care less, were unapologetic and unhelpful. Very overpriced for poor service and poor quality.
Emma . 2024-04-01
MORE AT Just Eat
Food was nice enough but personally I wouldn’t pay £40 again for it as it definitely wasn’t quite worth it. Delivery was late and food was lukewarm on arrival. Delivery girl was lovely though.
Raechel . 2024-03-04
MORE AT Just Eat
Delightful staff and lovely food. No halal just great fayer.
Bear . 2024-02-19
MORE AT Google
Fish was very very good nice crispy batter, chips were very very poor, so only 3 stars. Hope they improve there chips or it will only be a single fish not a supper.
Andrew Cree . 2024-02-17
MORE AT Google
The food was good but we had a very long wait.
Zoom Spike . 2024-01-17
MORE AT Google
Just back from Adios after buying large chips. Absolutely shocking totally reheats. Hard burnt not fit for consumption Totally not fit to eat. I even used food thermometer on them and not the correct temperature to be sold as hot takeaway food. I would never recommend this chip shop Obviously after Xmas I will contact the correct authorities to advise
Meander801303 . 2023-12-29
MORE AT TripAdvisor
Fryer should maybe put batter on to the stuff they sell , potatoes they use for chips are chronic actually tastes as if you are eating the ground they were grown in , and their so called fritters are more uncooked batter than crispy batter used them a couple of times before but defo won’t be back half of the stuff I bought tonight was put in the bin , and don’t be fooled by their website photos , the food looks nothing like them .
Mick S . 2023-12-29
MORE AT Google
Not been here in a long time because the chips were always undercooked - nothing personal against them; I have no other complaints, I'm just not happy to hand over hard earned cash for pale/hard chips.
Michael Blue . 2023-12-21
MORE AT Google
Fish and chips cold and dried out not good
Michelle . 2023-12-21
MORE AT Just Eat
The staff are so friendly and polite,, the food was just amazing !!!! Everything so fresh and tasty so much more than just a chip shop will definitely be ordering again and again
Elizabeth Henry . 2023-12-16
MORE AT Google
I've used Adios for a good few years and they never disappoint I love everything I've tried there pasta is amazing
Emma . 2023-12-15
MORE AT Just Eat
Cold and greasy food which need heating, contacted shop and offered freebie next time….don’t think I’ll bother….
Carol . 2023-12-02
MORE AT Just Eat
Bought large single fish which should be 2 fish got two halfs of fish was told that was large sorry but my usual chippy give you 2 decent size fish the whole 2 slices not two halfs
susan mcateer . 2023-11-21
MORE AT Google
Food tasted 10/10 as always but they delivery took so long had to heat it up when it arrived
Abbie . 2023-11-17
MORE AT Just Eat
Good food but slow service. Quicker delivery if you order via just eat rather than direct from restaurant.
Carol Joyce . 2023-11-15
MORE AT Google
I ordered delivery for the first time last night and it will definitely not be my last time! Food arrived piping hot and fresh despite the nearly 10 minute distance the driver had to travel. I never usually order from somewhere that distance away as the food normally doesn’t travel well so I was delighted with how it arrived! I would highly recommend, would give it 10 stars if I could!
Melissa Chesney . 2023-11-13
MORE AT Google
Ordered food online it was cold when it arrived !
Lisa Boyle . 2023-10-07
MORE AT Google
The order was placed at 5.45 and wasn't delivered until 7.45, when I called to find out how long it would be at 7.30 it hadn't even left the shop
Deborah . 2023-10-04
MORE AT Just Eat
Delicious food. Delivered fast and friendly driver :)
Aimee . 2023-09-24
MORE AT Just Eat
Worst fish supper I have had. Ordered a large supper to share. Came with two skinny pieces of fish mainly hard batter. Some chips were ok but loads of small hard pieces and expensive at £10.90. Won’t go there again 😡
Arlene Brown . 2023-09-22
MORE AT Google
No cheese on one of two margarita pizzas and chicken Alfredo pasta had no taste other than pure oil.. absolutely disgusting
Olivia . 2023-08-26
MORE AT Just Eat
Absolute shambles of a business. We had stopped using them for a good while due to constant errors. Even spoke to the owner after shortages with one of our orders, who promised to refund the shortages but that never happened. Today it took 2 hours to come, all drinks missing, all ice cream missing. That’s 3 orders out of 4 with significant errors. Never again. Which is a shame as the food is good. My advice, don’t waste your time and be ready for someone to go hungry! Plenty of other decent chippies in East Kilbride.
Adam Davidson . 2023-08-26
MORE AT Google
The bolognaise is a shocker. Go hungry, it’s more satisfying
barry o . 2023-08-21
MORE AT Google
Calamari was cold, greasy and like rubber. First and last time using this place. I was not impressed, total waste of money.
Janice . 2023-08-17
MORE AT Just Eat
Pizza N Pasta cold, could/should do better, thanks.
Dean . 2023-07-25
MORE AT Just Eat
Ordered dinner last night to be collected @ 7 arrived @ 6.55 received order @ approx 7.06. On getting home 5 min drive sat down to dinner on opening seafood pizza and taco’s were seriously over cooked and very cold as well and shop bought garlic bread both inedible immediately complained received a response blaming us. Not good customer service obviously do not care what standard of food they do now and refused to refund or apologise. NEVER AGAIN
gillian goldie . 2023-07-21
MORE AT Google
Well what can I say pre going on just eat this place was lovely. But I ordered a collection last night and collected my order on time and drive home. Which is literally 3 minute drive door to door! Andy food was stone cold! Pizza was over cooked and was rubber! Tacos where disgusting, salt and chilli chicken. More like salt and chilli rubber chicken with an hint of boak. Garlic cheese bread … that was a frozen baguette split with h rubber tasteless cheese plopped on top. £30 odd quid of food binned. Completely inedible. Complains via just eat to. Be told no refund due to fact I collected the food. That shouldn’t matter it was inedible and disgusting! Adios have clear bitten off more than they can chew and clear don’t care for standards anymore.
Caitlin Goldie . 2023-07-21
MORE AT Google
Just spent £30 odd quid on inedible food! Pizza stone cold and over cook! Felt like rubber! Tacos disgusting and garlic cheese bread looked like a frozen baguette split apart and rubber tasteless cheese plopped on it. Never again am I wasting my money in here! What happened this place. Used to be lovely as well
Caitlin . 2023-07-20
MORE AT Just Eat
Got a sausage supper tonight, what a load off rubbish... The sausage was brick hard and the chips were fatty and lots off crispy end bits... Will not be back at all
Norma Macleod . 2023-07-08
MORE AT Google
Quick delivery and food was excellent
Stephanie . 2023-07-08
MORE AT Just Eat
Very disappointing paste sauce bland. Ice cream totally melted 🙁
Deborah . 2023-06-30
MORE AT Just Eat
5* Fantastic, lovely light batter and soft pasta. Amazing
Caroline . 2023-06-23
MORE AT Just Eat
Lovely food, not greasy at all.
Moira . 2023-06-08
MORE AT Just Eat
said it was delivered 20 minutes ago but still havent got anything?
Lucy . 2023-06-04
MORE AT Just Eat
Amazing, melt in the mouth pasta, beautiful battered prawns and massive portion of haddock 5*
Caroline . 2023-06-03
MORE AT Just Eat
First time trying Adiós and they did not disappoint. Food was excellent.
Bruce . 2023-05-27
MORE AT Just Eat
Understand adios is new to just eat and with that comes teething problems which am totally understanding of. Only the one issue was the time it took to be delivered waited over 2 hours for the order to arrive. When the food did arrive the driver was very apologetic and handed me my food. For being such a long wait I was expecting the food to be cold but it was piping hot and the food it’s self was very decent indeed full of flavour and I really enjoyed. Hopefully over time they will be able to get delivery time down as that’s the only issue. I will definitely order from here again.
Craig . 2023-05-26
MORE AT Just Eat
Sorry to say the food wasn’t great we left a lots as it didn’t taste good.
John . 2023-05-21
MORE AT Just Eat
Waited 2 hours for pretty inedible and cold food
Summer . 2023-05-11
MORE AT Just Eat
Food was pretty good. Breaded mushrooms with stuffed mozzarella were nice but could have done with a couple more of them as there was only 4. Would order from here again
Derek . 2023-05-10
MORE AT Just Eat
To much tomato sauce on pizza hardly any topping really disappointed as I got a pizza from here last week and it was delicious.
Lynda . 2023-04-30
MORE AT Just Eat
Still waiting… But I’m being told it’s delivered?🤷♂️
Scott . 2023-04-26
MORE AT Just Eat
Altho only 10 mins late still waited 1hr 30mins for pizza pasta and chips. Food was nice but was cold when got it pasta has slight heat but chips and pizza are cold.
Megan . 2023-04-24
MORE AT Just Eat
Had a battered large fish supper, and it was delicious, will definitely be going back to Adios again.
Gavin Kay . 2023-04-21
MORE AT Google
As the saying goes, everyone knows the rules... This is my first visit here and if I'm ever back in town, I'll be sure to call again. The pizzas were very lovely and had a really fresh taste to them. The crust/pizza had just the right amount of char as well. Would highly recommend.
Ian . 2023-04-13
MORE AT Google
Thursday night at 8 pm Bang average, expensive I seemed to be an inconvenience trying to buy something. Chips ok, black pudding very tough on outside.
David Mitchell . 2023-03-26
MORE AT Google
A chippy with a very good menu, a little on the pricey side but that's not an issue for the quality is great the vast majority of the time. The regular and special fish suppers are both great. Sausage suppers are great as well as the black puddings. The batter they use is lovely and crispy and comes out the same every time. The chips are perfectly cooked and definitely the best in the east kilbride chippy scene. The tacos this place does are a real surprise as they are wonderful and definitely not what you would expect from a chippy. Would highly recommend the prawn tacos. Pizzas from here are a real treat, especially the gluten free ones. Very high quality ingredients and easily contends with other high quality pizza places. On occasion this place will have an off day tho which can be very disappointing, but they are very good about refunds and re-making food as you would hope. Only warning is that delivery can take a long time so if you want to order delivery from here put the order in before you are hungry lol
Underdonkey . 2022-11-07
MORE AT Google
Ordered 2 special fish from here in Friday. Both my partner and I have been ill from them. Someone told me they had the same problem before but I brushed it off as a one off. Defo won't be back there .
S K . 2022-10-16
MORE AT Google
Used the app to order it online food was ready within 30 minutes and tasted amazing they also do gluten free mondays which I think is fantastic will use again and I have already recommended them 5*
Stephen Lamont . 2022-10-13
MORE AT Google
Good food and menu, but much too expensive
George Clegg . 2022-10-05
MORE AT Google
Overpriced ! Nearly £12 for a sausage supper and a small portion of chips 😱 couldn’t see any prices anywhere so reckon they’ll charge u whatever they like , chips were fresh though and not the worse I’ve had !! review would have been 1 star if it for them 😱😱
john clark . 2022-10-01
MORE AT Google
Very overpriced for run of the mill food £7.25 for a sausage supper £2 dearer that most in East Kilbride. As you cannot enter the shop you cannot see a price list if one exists
hugh kirk . 2022-07-28
MORE AT Google
Ordered a hamburger supper , menu states £5.75 , actual cost £6.35 . Sign up next to menu saying some prices may be different . Over 10% of a difference in cost , invest in updating your menu please , poor customer experience and bad attitude when challenged on the pricing . Won’t be returning !!!
Kellie . 2022-06-02
MORE AT Google
The worst fish and chip that I've ever tried just a load of batter and chips were cold disgusting 😫
Rob . 2022-04-28
MORE AT Google
First fish supper from this Chippy. Rubbery, wet, battered fish, but plenty of it. Sadly I had to bin it!
Joyce Cunningham . 2022-04-07
MORE AT Google
Very poor service. I usually wait for ages if picking up from the shop. I phoned a delivery tonight and it worse. I placed order at 6pm re phoned at 7.40 still waiting at 8pm. Food is so good aswell it's a pity 😓
Louise McLean . 2022-01-22
MORE AT Google
Used to be best in EK but standards falling lately. 2hr wait for delivery and quality of fish supper well below previous standards. A pity but will need to look elsewhere.
John McKenzie . 2022-01-14
MORE AT Google
Generally good but on my last visit, had to ask for my order again after waiting 15 mins, was given the wrong order and was phoned when I was near home, I went back and was assured my order was fresh, got home and it was cold, complained and was asked to return it (bearing in mind I had already returned once for their mistake) finally got refunded.
David Sands64 . 2021-11-06
MORE AT Google
Most expensive sausage supper ever 6.25 for 2 battered sausages which didn't have much batter with a good size portion of chips but sorry not worth the money which you have to put into a container while standing outside awaiting your order and change First and last time for me
David Stephen . 2021-10-21
MORE AT Google
Best fish supper I have had in ages. ❣️🥰❤️💝😍
Chris Kane . 2021-09-25
MORE AT Google
Best chip shop in East Kilbride.
Bob Bean . 2021-09-24
MORE AT Google
First time we tried here on a busy Saturday night, ordered 2 fish and chips, freshly cooked and only had to wait 10 mins, excellent fish and chips will be my go to chippy in EK
Ben Lord . 2021-09-06
MORE AT Google
Food lovely only complaint is curry sauce was missing from order. Had to phoned to get it delivered which took 20 mins to arrive, so our order had to be put in the oven to keep it warm.
Janice Pollock . 2021-08-13
MORE AT Google
£8.95.for a dried up fish supper ..
Louise Mcdonald . 2021-07-29
MORE AT Google
Soggy batter on prawns. Missing onions from order. 75 minutes wait for delivery, especially as only 2 mins walk away. Disappointing
David Marshall . 2021-02-13
MORE AT Google
Great service got a delivery to my lorry very quick only compliant was the portion size was quite small but very tasty
Warren Overend . 2021-02-04
MORE AT Google
The staff are amazing, called had a chest infection and on my box was get well soon with a happy face. How lovely is that also couldn't eat a lot but it was so good
Margaret Moore . 2020-10-17
MORE AT Google
I was quoted £16.00 for 2 fish, no chips or ginger. I think that was very expensive........... The dots. Are to
Ian M . 2020-09-22
MORE AT TripAdvisor
First time ordering from here. I’d heard good things and was not disappointed. Used their online order service and got 15% discount (off 1st order). Food arrived nice and hot within half an hour of ordering. Pizza was delicious- quality ingredients, eg nice big chunks of chicken. My daughter was pleased with her sausage supper too (though less chips in the portion than most chippies do).
601lesleym . 2020-09-06
MORE AT TripAdvisor
Have used Adios for last couple of years, as my wife is Coeliac/Gluten Free and they do a GF options on Monday’s.Been very good, about a year ago, they hadn’t for some reason been able to change oils as normal and apologised that on that particular Monday couldn’t do gluten free. Which I thought was a very good honest “Plus”.A couple of weeks ago unfortunately my wife was seriously ill 2 to 3 hours after her regular fish supper meal.the meals are kept separate, wrapped individually (I’m not GF) and GF is marked. They looked different, but unfortunately there must have been some cross contamination. Unfortunately Adios is now off our list as this is a serious health issue for my wife.
Robert G . 2020-09-05
MORE AT TripAdvisor
huge portion , ample for two people,chips excellent,not at all greasy,fish delicious,moist,great batter
mecocozza . 2020-09-05
MORE AT TripAdvisor
Been going here on Mondays for their Gluten Free menu. Really nice food friendly staff.
Patrick Gahagan . 2020-08-16
MORE AT Google
Lovely food and great service . Thanks appreciated
thomas kelly . 2020-08-08
MORE AT Google
This is the third time in recent months I have been let down by adios. I didn't grudge paying their premium prices because the food used to be higher quality but recently the quality has seriously nose dived along with the service, once again they forgot to add salt and vinegar to our suppers which only highlighted the dry overcooked fish, twice I have been given garlic mayo instead of tartare sauce and considering its £10 a supper the stingy handful of chips is the final nail in the coffin for me, I hope they can sort themselves out because it used to be one of the best chippies in ek
andrewbY2652VK . 2020-07-10
MORE AT TripAdvisor
As allways first class service and first class food
William Bunting . 2020-06-29
MORE AT Google
Pick up as usual our order which we have been getting 2/3 a week during lockdown we travel from strathaven as food amazing and staff are amazing a big shout out to the pizza chef who took my order tonight perfect and great menu.
marjoryleiper . 2020-05-30
MORE AT TripAdvisor
Fantastic food, especially the Fish taco's and freshly made pasta!
Viv M . 2020-05-13
MORE AT Google
Superb Fish and Chip shop in East Kilbride who offer so much more than just fish and chips. Both my mum and I are coeliac and we could not ask for more when it comes to gluten free offerings. Every Monday is gluten free Monday in their shop and the food is simply delicious. Pizza, pasta, gf sausage, onion rings, fish.. I don’t think there is anything more they could offer! 5 stars for Adio’s! Always fresh and service is fantastic.
laurenhunter11 . 2020-05-13
MORE AT TripAdvisor
Superb Fish and Chip shop in East Kilbride who offer so much more than just fish and chips. Both my mum and I are coeliac and we could not ask for more when it comes to gluten free offerings. Every Monday is gluten free Monday in their shop and the food is simply delicious. Pizza, pasta, gf sausage, onion rings, fish.. I don’t think there is anything more they could offer! 5 stars for Adio’s! Always fresh and service is fantastic.
Lauren Hunter . 2020-05-13
MORE AT Google
Fish tacos are insane. Special fish suppers to die for and Cajun Chicken pasta is so delicious. Staff are always well turned out, polite and friendly and the place is immaculate. My family, friends and I wouldn't go anywhere else. So to the Adios team thank you for making our take away nights a delight.
Gabby1303 . 2020-05-13
MORE AT TripAdvisor
We had never tried Adio's before until we saw a Facebook post of one of their Fish Suppers and were recommended by a friend who gets their Friday fish and chips fix here weekly, we are truly converts and will not get fish and chips anywhere else now! We have had an Adio's every week since lockdown began and every single meal has been exceptional. My wife and I love the varied selection of food on offer and have particularly enjoyed the special fish and fish taco's which were amazing (you must try the taco's especially!) Last week we shared a pizza pasta meal and it was restaurant restaurant quality, a nice change from our usual fish order. We have been using their contact free delivery and have also collected safely outside the shop, the staff could not be more helpful, especially during such a challenging time. We have been following them on Facebook now and are so encouraged by all they have been doing for the community during lockdown including making meals for the local foodbank - something I hope they continue beyond lockdown! Great job guys, keep up the good work and we're so thankful you have stayed open during this difficult period to keep us all fed!
FoodieMcCarron . 2020-05-13
MORE AT Google
On the evening of Tuesday May 5th I ordered from Adio's for collection during the government lockdown. Something I've been doing many times over the past few weeks, thinking I was doing my bit to support a local business during these unprecedented times.Imagine my surprise upon phoning to order a Sausage Supper & a portion of Hot 'n' Spicy Chips to be told this order came to £10.90. The price of the Sausage Supper on the menu was an already eye watering £5.50 (Most expensive price for a Sausage Supper in East Kilbride) & the Hot 'n' Spicy Chips were priced at £4. Now including a 5p carrier bag charge the order should have come to £9.55.£10.90, I was told the total came about because prices were up & there had been an additional card charge of 50p (Paying extra for paying by card was made illegal from January 13th 2018).Prices going up is fair enough but taking that into account it would have been an additional 85p, not £1.35 (50p of which was the illegal card charge)I collected my order & spoke to the employee. He tried to say "It's not illegal to charge an additional fee for paying by card over the phone" When I queried the charge of 50p he said "We (Adio's) are actually getting charged 85p per card transaction" Absolute rubbish, in business you wouldn't be taking a 35p hit for every card transaction you accepted over the phone even if the 50p charge was legal.It has now been reported to trading standards for their attention & hopeful investigation. I will of course be providing previous bank transaction details from Adio's showing until tonight Tuesday May 5th I hadn't been getting charged any additional fee for paying by card going by the menu pricing on their website which I have saved.One previous order on April 18th had been a Sausage Supper at £5.50 + carrier bag charge of 5p. My card charge on that occasion was charged at the correct £5.55 price.That's all the thanks you get for giving a local business your support for weeks during these times. Suddenly they think it's ok to rip their customers off with illegal card charges. My advice give this establishment a wide berth. I'll never give Adio's any orders or support again. Avoid!
EK_Takeaway_Fan . 2020-05-05
MORE AT TripAdvisor
Absolutely great chippy that does even far more than fish suppers. Fish is the best quality around and their gluten free food is fabulous! As a coeliac, I cannot praise them highly enough for the care and attention taken to avoid cross contamination. If you haven't been, you should try them!
Jane Hunter . 2020-02-21
MORE AT Google
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336 Opinions
I have never experienced such lovely customer service in my life as i did from the management of this restaurant today. I'm overwhelmed. There was a slight mix up and when i advised the staff they went above and beyond to not only rectify the issue but showed such empathy and kindness. The food is fantastic however in addition to this after speaking to such a lovely gentleman i would love to recommend the staff. This man was an absolutely amazing good soul. Not just the food. The food was amazing but the actual customer service was top class. I will be ordering in future from this restuarant and thank you for resolving such a small mix up. Amanda Mc x
18 Opinions
As per usual the staff were lovely and the Chicken and Rice soup my daughter had for the 1st time today was superb, my daughter compared it to Gran's soup, she's never done that before. High praise indeed. Always friendly and the food is delicious. Definitely worth a visit if you are in Burnside.