A Line in Chelmsford

Stopped at this newly refurbed KFC Broomfield rd in the hope that it might have improved.....how wrong we were! first none of the automated card only machines for ordering were working and counter cash only. after finally managing to pay, food arrived, once home with takeaway found that one portion of chips was missing (not unusual) and that the vegan burger was completely rock solid and inedible and can only assume that it was reheated from earlier, was not worth the effort to drive back to complain but will definitely not be using this branch again. best option close it down and use the more professional and polite branch at Springfield.

awful food, tasted terrible chicken was pink and uncooked made me and others sick don't eat from here

Food was almost 2 hours late and when it did turn up it was inedible there was no customer service and the driver got lost on the way to the house. Several phone calls later they finally answered and told us they were two minutes away that in fact took another 35 minutes to get here. Food so bad wouldn’t feed it to the foxes or the cat never go here disgrace to China as a whole

Good service for correcting my order. I orderred 3 wraps and 2 wings and one individual pizza which i swap 2 toppings. Delivery on time which is no hot sauces set aside with wings and the toppings I swap are all missing. Me and my wife were not at home by the time of delivery, my daughter took them and ate some part of order and put 2 wraps into microwave to keep warm and left home. When We were home hour later ，we saw the pizza was wrong and didn’t know 2 wraps hiding somewhere. So I called out the branch and complained about the wrong order and missing 2 wraps. (Please accept my apologies for this, )but the young lad in reception is very kind, explained that he prepared those 3 warps for me and the driver did confirmed with my daughter all the items. I insisted I only seen one empty box of vegi wrap which my daughter ate. He checked with mananger and come back to me to offer the whole order remake and re delivery for me which is really kind. But I still wanted to show him what I am saying is true, so I brought back all the things left over to the branch to show. On site , all the staffs are very polite , did not show any sign of rude or fed up with my appearance and nicely they made my all order fresh again and even try to offer me a free drink. When I got home , my daughter just back and told me she kept 2 wraps warm for me in microwave, I felt guilty if I am not telling these. So I think they are very good at customer service and very kind attitude as well. Thanks and I would give them 5 stars service😀.