9HQ in Aberdeen City

Has to be the worst cup of coffee for £2.65! Luke warm and tasteless, also you do it yourself from a machine which is dirty. They basically pushed a cup at me with no instruction. The atmosphere is non existent! Terrible place!

I have had afternoon tea for Mothers Day and Fathers Day. They delivered to me on a Sunday morning which meant food was very fresh. The staff are very helpful. Highly recommend.

I bought a medium chai latte. Asked for it to be topped up with hot water, the really rude girl told me I'd bought a medium not a large so I wan entitled. I said but it's only a little water I'm asking for. She rolled her eyes and walked away.

The staff here are consistently rude, unwelcoming and unfriendly. When I was in, the service was rushed and the assistant just kept repeating ‘anything else’ with a bored and totally unengaged look on her face. As more people from an event I had just attended came into the cafe she turned to her colleague to say ‘I told you’, seemingly annoyed and completely inconvenienced that patrons were coming to put money in her till. I even heard her giving a customer into trouble for trying to sit at a table. Once again, dreadful service and somewhat mediocre food from a Cognito cafe where the staff seem to think they are doing the customer the favour. I expect the appalling attitude comes from the top.

There is Vegan options for both food and drink - so Good start. Staff weren't very friendly or knowledgeable of what they can offer or sell and you can see them make the drinks ( the person making the coffee did not wipe the steam wand between milks even when i told them i was vegan