24 Karat Chippy & Grill in Bolton

Please never order from this restaurant. We ordered our food at 2:20am and didn’t receive it until 4:50am. When the food came it was cold and so plain. I ordered a waffle which was £9.99 and it was the worst food that I’ve ever seen in my life

My visit to Kaspa's was an absolute disaster. I ordered the Hazelnut Choc Deluxe sundae, but what I got was anything but that. The Ferrero Rocher, which was supposed to be a highlight, was completely missing. Instead, the sundae was a random mix that didn't come close to what was advertised. To make matters worse, the service was atrocious. After being told to sit down and wait, I was ignored for over 20 minutes, when we where the only ones there. Not a single staff member bothered to take my order until I had to get up and go to the counter myself. The lack of care and attention from the staff was beyond frustrating. This place is a joke when it comes to customer service and getting orders right. Save yourself the disappointment and go somewhere else. Kaspa's is definitely not worth your time or money.

There was no other way to contact McDs but I wanted to leave some feedback about tonight’s drive thru visit. We are used to dealing with very disinterested staff when visiting here, however, tonight we had the pleasure of being served by 2 really friendly girls. The customer service was absolutely spot on. The girl taking the order was so polite and friendly, and the girl at the second window handing over the food asked us to park up, but again she was extremely friendly, warm and the customer service on point. Well done to both