Based on 294 opinions finded in 2 websites
Based on 294 opinions finded in 2 websites
Nº 556 in 810 in Richmond upon Thames
Nº 62 of 71 Italian in Richmond upon Thames
Opinions
I booked a table for 11 to celebrate my baby shower and it was such a lovely day! From the emails back and forth organising the menu and special mocktails to the delicious food and amazing service we received on the day - thank you so much! Highly recommend for special events! India
India Cohn . 2024-10-23
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Lovely venue with excellent service. The food was delicious. I would love to come back.
caroline hadland . 2024-10-20
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We had such a wonderful time at the 1665 Brasserie on Sunday evening. We received a very warm welcome from the Brasserie Team. The meal was superb, the ambience was perfect and we will certainly return. Thank you for a perfect evening.
Gary Dack . 2024-10-14
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Food was brilliant. Cocktails delicious. For at atmosphere, I the music was very quiet and the room got quite stuffy, would have been great for better background music and if a window was opened even slightly
Stephanie D . 2024-10-11
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Thank you to everyone for a lovely birthday celebration meal. We will definitely return as the food and service were excellent.
Francesca Mastrodonato . 2024-10-08
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Lovely family lunch for my birthday super place been before
Tom Fanning . 2024-10-07
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Fantastic food in a wonderful atmosphere with staff who were only to happy to help. We can't wait to come back.
Katie Smith . 2024-10-06
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We enjoyed a lovely celebratory meal at 1665 . . The food was amazing as was the location and service. Top marks to the welcoming and waiting staff
Karen Davies . 2024-10-01
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We went to the restaurant to celebrate our wedding anniversary, and we could not have chose better. From the reservation, to my request to have flowers on table prior arrival etc.. all went seamless. On the day the staff was amazing, the manager (sorry forgot your name) and Snow our waitress (hope I didn’t spell it wrong). Both were great and attentive. They definitely make our special day memorable The food tasty and well presented, recommend the beef tartare!!! Will definitely come back for a family meal.
luc coquillard . 2024-10-01
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Lovely setting by the River Thames but could do with a little more lighting as menu was difficult to read.
Adrian Howard . 2024-09-30
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Lovely lunch at mitre! Beautiful view, staff were absolutely amazing! Back soon forsure !!
Sabrine Khalfallah . 2024-09-29
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The climb was worth the views and the food was first class.
val dean . 2024-09-27
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The food and wine selection was amazing! I was very impressed with the service. Carly always made sure our wine was topped up and we were very happy! Also it was my friends birthday and they made it super special for her! So thank you everyone! I’ll definitely be back!
Kazzi Whitehead . 2024-09-22
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Very good No problem with vegetarian or gluten free Prepared to be flexible and nice with it Def recommend to others
Paul Teuten . 2024-09-22
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Efficient service, great food, exceptional fig soufflé!
Pierre Gloanec . 2024-09-21
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I am so happy to have chosen this restaurant to celebrate my 40th birthday with my family! We were all looked after with such warmth by the staff! Thank you we will most definitely return for more delicious food!
Liana P . 2024-09-20
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Very charming, polite and efficient waitress gave excellent service and advice. Lovely setting along the Thames river. One of my guests said it was one of the best starters he'd had for years.
Ole Osterlyng . 2024-09-20
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Brilliant food. Great service. Menu choices are quite limited. The Hummus and the Prawn cocktail were really good, the Sirloin steak was also excellent and the Chicken milanese was pretty good as well. The lady serving us was very kind but unfortunately I didn't catch her name. Will return.
Salar Vafaian . 2024-09-16
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We had a very enjoyable dinner with great service from the staff.
Barbara Kelly . 2024-09-11
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I hosted my birthday here with my friends and we had a really great time. The Whispering Angel Terrance was really lovely, all the staff were super friendly, helpful and patient with us. I would definitely recommend the place and come back!
Charmaine Li . 2024-09-10
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Great food but over priced - you pay for the setting
Vanessa Burrow . 2024-09-09
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Need to update website to clarify booking. I booked online thinking I was booking the Whispering Angel Terrace only to be told when I arrived that it was closed for a wedding party. It was not clear throughout the booking process. Had it been evident with a message highlighting the date was unavailable , I would not have booked dinner for that evening. When I queried it at reception the assistant was very matter of fact. The error was down to me.
Paul Pennant . 2024-09-08
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My friend and I stayed at The Mitre Hotel which is steeped in history, to visit Hampton Court Palace. Everything about the hotel was faultless and we would highly recommend. The meal at the Whispering Angel Terrace was delicious and made extra special by our 2 lovely staff members Liv and Katinka. Special thanks to them for looking after us and making our evening so special. Thanks also to the chef for serving tasty dishes.
Pauline Spowage . 2024-09-06
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We visited the whispering angel brasserie which is the outer setting of the 1665 for my birthday as a surprise from my wife. The setting is amazing and the staff were really attentive. We not gave it a 3* rather than higher as the prices for what you’re served is a bit steep. Also wanted to remark so hopefully the management can read this , who looked like the maitre D took our order (young chap in smart clothing) I ordered the dry aged sirloin medium. He replied “my advice sir is because it’s been dry aged you should go for it medium to rare as it’s dry aged otherwise it’ll be tough “ firstly this is a bug bare of mine. I hate it when waiters tell you how to have your food. I made no fuss and agreed as I don’t mind rare meat. Well after it was served I now realise why he advised this. It was more because he knew their cuts were tough. Couldn’t actually cut it at all with the standard knife so had to ask for a steak knife which wasn’t sharp. Wife’s crab linguine was far too small a portion for £26 also. Apart from that I had a nice day but they need a new meat supplier as dry aging tenderised the meat not make it tough. Had steak for decades never heard this line. It’s a new one to me lol.
Louis L . 2024-09-05
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Lovely place, we will return, I was a bit harsh on the food as I asked for my Lamb to be well done, cooked all the way through, my wife ate my Lamb as it was not cooked enough... I did say and emphasised the point !.
Clive Martin . 2024-09-02
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There were 8 fingers of sandwich- as one of the party had a fish allergy the egg mayonnaise was repeated the contents were boring. The scones were lovely but the other cakes were all jelly like texture and all very much the same. The 1/2 glass of champagne wasn’t very cold. We had a lovely view of boat pick up and drop off, the overall atmosphere was good. Very expensive with regards to food content.
Janine Stagg . 2024-09-02
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Beautiful setting right on the river bank. The staff really looked after us and went out of their way to make sure everything was perfect. The food was sublime and there is great wine list. We will be back especially for the cabbage.
Tara Calvin . 2024-08-31
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Amazing meal! A lovely team and a delicious meal with a beautiful view!
Natalia Kuras . 2024-08-31
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I am sorry but the quality of the food has gone downhill and the prices for some of the dishes are ridiculous
Simon Rothwell . 2024-08-31
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Came for lunch, party of 6. Service was very slow. They had 6 servers and only 3 tables but took 15 minutes to put in the order and another 20 minutes to get the food Food was good but smaller portions.. Place is by the water which was nice
Matan Ori . 2024-08-30
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Lovely friendly staff and a great setting but really ordinary food. Simply not worth the price.
Katy . 2024-08-29
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Had a lovely meal out in the terrace. Felt very well looked after
johnbholliday . 2024-08-29
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A wonderful leisurely lunch with friends on the Whispering Angel terrace. First class service from our excellent host who did everything he could to make our afternoon enjoyable (including moving us to another table because we wanted to sit in the sun). Food was good if not exceptional - but did enjoy the cauliflower popcorn and the octopus. Excellent wine pairings with dessert. A great way to spend the Bank Holiday Monday!
Gareth Taylor . 2024-08-27
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A lovely spot at which to celebrate our anniversary and it was a lovely evening on the river terrace. The food was well cooked and tasty. The staff were friendly and helpful and it is an enjoyable place to watch the traffic on the river go by. The atmosphere, which would otherwise have been just right for a summer evening was spoiled by the fact that music from an event in a nearby room of the restaurant clashed with the bar music being piped over the terrace making it difficult to talk and impossible to tune out the discordant noise. Either the windows of the room where the event was taking place should have been shut or the music in the bar should have been turned off. Although the waiter appreciated the problem, there was apparently nothing he could do when we asked if the bar music could at least be turned down.
Nigel C . 2024-08-27
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Lovely setting however food not too a high standard considering the price, over priced !
Gary Gibbons . 2024-08-26
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Just a wonderfully great location with the absolute best service and food.
J Wiedorn . 2024-08-21
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What a wonderful experience. Everyone was so friendly and helpful. We were extremely well looked after by Pierre who felt like an old friend. The food was absolutely delicious as were the wines. There was lots to choose from with a very good selection by the glass. Amazing food, amazing scenery, amazing service.
Rebecca Wadsworth . 2024-08-19
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A lovely experience all round...the food was delicious (we had the popcorn cauliflower which is fab and I had the roast pork which was so tasty!) We sat on the terrace and the service was excellent...I think our waitress was Bella? a lovely girl who really engaged with us and was very efficient. We will definitely be coming again at some point...and I would highly recommend
Penny Chadgidakis . 2024-08-19
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We really loved our al fresco lunch here! We travelled half-way across London for it, and are planning to do so again!
Philip Abraham . 2024-08-19
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I had the pleasure of having Sunday lunch at the Mitre this past week and it was an amazing experience. The food was impecable, especially there ‘butchers choice’ which was roast chicken - just divine! We sat out on the terrace and although we didn’t have a booking we had a lovely welcome from Morgan who then showed us to our table and proceeded to check in on us throughout our visit, it was lovely. I am really happy with our time at The Mitre on the Whispering Angel Terrace! The service was great from all of the staff and the food and atmosphere was brilliant. Cherry on top was the warm welcome and farewell from Morgan. Thank you team and we look forward to visiting again soon :)
Lucy Jenkins . 2024-08-15
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This has always been one of my favourite places whenever I visit Hampton Court. However, on this occasion, on Sunday 11 August 2024, it wasn't such a pleasant experience. Inside the restaurant, I was greeted (or more talked at) by a very snotty staff member, whose name I was then told, is Morgan. I first asked if I could have a drink outside and was directed to the terrace bar, with complete disdain I might add. I proceeded to the terrace only to find all parasol tables were unavailable, on that particular day, temperature in the sun was of 31 degrees and I am very prone to heat strokes. So I came back to reception where, again, Morgan was rather dismissive, with absolutely no customer service, problem solving skills, warmth or smiles, and then gave me the brush off on the account that the place was being reset for dinner. And that only drinks were available. Fair enough. I was about to leave when I decided that no, I really wanted to stay and came back to reception... Morgan again, this time looking rather annoyed and irritated, I told him I understood the restaurant was being reset for dinner, but kindly asked if I could possibly sit inside. Pointing to a giant double 8-seater sofa by the foyer, he told me to sit there. I asked him if there was another smaller table with a view, he went looking, but still looked annoyed. He then found an area with window river view tables for 2. Progress. Told me to sit anywhere where tables weren't already set for dinner. I did that and sat at a table that was a bit in the sun, he was kind enough to pull the curtain, but again did it like it was a bother. Enters Alison, with a bright smile and warm manner! 😊 She went out of her way to accommodate me. She made my experience that little bit better. But after I left, I still couldn't shake off Morgan's very unwelcoming manner. As I told Alison, I simply couldn't explain nor would I stand for it, having worked in the leisure and hospitality industry for years, as a barmaid, waitress, receptionist, staff manager, staff director in several settings including restaurants, bars, night clubs, retail outlets, cruise ships, hotels, with more often than not, very long shifts on my feet for up to 10-12 hours, sometimes more, and in very warm conditions, with a headache, stomachache, whatever ache or thinking of unwell family members back home. I was still smiling, accommodating, and delivering the wow factor, no matter what day or time of day or night. So I simply cannot understand Morgan's manner or attitude on this particular occasion, especially when I've always had a warm welcome on my previous visits... In my opinion, if he was my staff member, I would put him on an intensive customer service training / refresher course asap. What is possibly more worrying, other than personally treating me poorly, is that he might have the same attitude with every single customer... He might serve, but there is no warmth or smiles, problem solving skills, and quite a few bothered looks or sighs.... On a side note, the drink I had, left me with mouth ulcers within 15 mins of consuming it... So altogether, that's £9 for a low quality soft drink, a packet of ready salted crisps and a very lukewarm welcome... I think I'll give this place a miss on my next visit.
Sandrine Angelique . 2024-08-14
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Very beautiful place, the young team were very attentive and polite and friendly, a friend and I had lunch here with her little girl before we visited the palace as a birthday treat for my friend, the staff gave her a really kind little birthday cake at the end. The children's menu was really exceptional and the plant based menu for my own dietary needs was really appreciated, my friend had the Sunday roast and said it was the best she's ever had. We were all treated very kindly and enjoyed the view of the river from inside while we enjoyed our lunch.
poppy xo . 2024-08-12
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Perfect setting for a sunny afternoon. Great food, service and atmosphere. The Cauliflower Popcorn is top tier.
etienne stclair . 2024-08-12
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We hadn’t been in quite a while and weren’t disappointed. It was simply wonderful to catch up with a good pal over a delicious lunch, relaxed atmosphere and good service. We will definitely revisit. M
marilyn gaitely . 2024-08-11
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Pet friendly! Lovely place for afternoon tea. You can get the regency afternoon tea which includes entry to the Hampton Court Palace
Amanda 123 . 2024-08-10
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We had a great evening! Really nice table, good food and wine!
Peter Hendy . 2024-08-10
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The setting is astonishing. The food was out of this world. The service was perfect in every way. We went for a nice meal in a nice place and our expectations were blown away. So much more to try on that menu now though.
Richard Pennington . 2024-08-10
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We had a wonderful time. Helped by a sunny day we were able to eat on the terrace and we were very well looked after. It was a memorable day for my mother as, 65 years ago, she held her wedding reception at the Mitre Hotel! She had such a lovely day. the hotel reception staff were also very happy to allow us to have a look a round the hotel and my mother was very appreciative of this. Top marks!
David Glasscock . 2024-08-09
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We visited to celebrate a special anniversary, I had included this in our booking but it was never mentioned . On arrival it was not clear where to go with the first welcoming station being closed. We made our way down some unmarked stairs and arrived. We were ignored by the first member of staff who was at the bar. We felt further ignored as the next person made a great fuss of customers who arrived behind us and immediately took them to their table, they were given choices of where they could sit. We were told the person was coming back to us, they did not. When another member of staff did arrive he walked very quickly to a table and barely spoke to us. He seated us and gave us water and called another waiter over. They were pleasant but intent on selling us the restaurant red wine, there was no discussion how it would go with various food. Service felt perfunctorily . We did not feel the welcome was consistent. Our food The starters were delicious however the pasta main meal was dry and overpriced. We were excited to have cheese but the menu choice was not enticing; Cheese course was very dull offering one piece of cheddar priced at £14.00and we choice to go to Mute Swan and had a selection of 5 cheeses there priced 14.75. From the moment we walked into their establishment to leaving the welcome and service was warm and consistent, the service at the Mitre fell short of this and we were disappointed. In comparison to restaurants and hotels of similar quality the service at Mitre fell short.
Sarah Wilson . 2024-08-07
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Wonderful! Such a wonderful meal and location. A very special experience.
Kat Hipsey . 2024-08-06
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Great food. Sadly there was a wedding, so we couldn't sit at the terrace, but that's nobody's fault. I highly recommend this place.
René Pfertzel . 2024-08-05
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We visited for the afternoon tea and we thoroughly enjoyed it. The service was extremely good the young lady who served us unfortunately I didn't get her name but she was very efficient, friendly and polite. I would definitely recommend this place.
Elaine M . 2024-08-03
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We had a wonderful lunch celebrating our 32nd Wedding Anniversary. The food was delicious. The service from Carla and Morgan was excellent. Everyone was very friendly and we will definitely go back.
Cath Ashwell . 2024-08-01
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50 minutes wait for just starters and one if the worst meals ever for such a a good hotel plus a a terrible overcooked breakfast would never recommend this place for a good food venue
Ray Kerr . 2024-07-30
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Unfortunately we didn’t eat our mains . We had the aubergine which was tastless, in fairness both were deducted from the bill but it ruined the lunch The bill would have been @£130 , which given the quality of food was excessive We’ve eaten at the restaurant several times but it’s feeling a little like you’re paying for the setting rather than the food, which is a real shame
Gary Usher . 2024-07-30
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Delicious food with a scenic view of the Thames and Hampton Court Palace. The food is delicious and I received a lot of help with the menu as I am a celiac. The staff is very friendly and dining there is a GREAT experience overall.
Tiffany Olgun . 2024-07-30
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A lovely Sunday afternoon for three generations of our family. Excellent service and food
theresepickard . 2024-07-29
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Lovely afternoon tea, overlooking the river. Gorgeous cakes and good selection of teas to accompany them. All staff were polite, friendly and helpful. Would definitely recommend.
Rachel Irving . 2024-07-28
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Lovely afternoon celebrating my mum’s birthday. Food was delicious and service was excellent. Lovely view over the river. Perfect!
Sue Aldred . 2024-07-28
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A great night which met all our expectations Thank you
Mark Johnson . 2024-07-27
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Enjoyed a delicious lunch to celebrate my mum’s 80th birthday. We were given ‘the best table’ in the house (although for some reason it wasn’t dressed with a tablecloth and the table surface was in a bit of a sorry state). Even though we didn’t order dessert, a lovely brownie and sparkler was brought out to my mum at the end of our meal to mark her special day. Overall a very positive experience (but would strongly recommend table cloths on all the tables, not just some but especially on ‘the best table’ in the house).
Lucy Talbot . 2024-07-27
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Lovely atmosphere and views of the Thames and exquisite attention to detail. Sourdough bread order and gazpacho were excellent. Recommend making a reservation and enjoying a relaxing lunch before visiting Hampton Court.
Naomi W . 2024-07-26
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Service was good, although the wait for courses was a little slow and 2 of our party were served quite a bit after everyone else had got their starters. We were a table of 11, so not sure if it was purely due to us being a large party. Those that had the sirloin steak said it was OK, but not great, although other dishes we all had were enjoyed. Popcorn cauliflower was a triumph though and should definitely be tried! The setting on the terrace is beautiful and the fact we were given blankets was great, when it got quite cold as the evening went on, we were grateful to use them.
suzanne batley . 2024-07-26
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Was so pleasantly surprised at how lovely the food was and how great the service was on a Monday night. Highly recommend!
v elden . 2024-07-23
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We had a fantastic celebration of my son's graduation with friends and family. The service was absolutely impeccable. Kya was particularly attentive and we felt very well looked after. Thank you so much!
diana de moura stewart . 2024-07-22
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Really great venue for a celebration - we forgot to take a picture! Food was delicious - not sure what was on the sourdough but the prawn cocktail starter was the highlight for me, and the Crémant de Loire went down a bit too well! Thank you for the excellent service Snow x
Helen Locke . 2024-07-21
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I would’ve expected much better service at a five star luxury hotel. While the venue is nice, the service was lacking. Only two servers for the restaurant to be seen. One male wouldn’t smile to save his life. The woman was hustling. Unfortunately, we didn’t have her.
Jessica P. . 2024-07-21
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Booked but couldn’t get there on time unfortunately. I am sorry 😔. Just to say thank you for the booking and hope the kitchen could be open later than 14.45 for lunch!
Sally Ot . 2024-07-19
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We had a lovely lunch in the brasserie to celebrate our 30th wedding anniversary. A pretty venue overlooking the Thames with charming, friendly service and a good wine list. My asparagus dish was delicious - a surprisingly large portion beautifully cooked and presented with a perfect poached egg and my husband thoroughly enjoyed his hot smoked salmon. My main was a tasty fish dish, my husband’s was fish cakes - perfectly crunchy on the outside but moist in the middle and the fat chips were divine! The only disappointment was the sticky toffee pudding which was really claggy and not good. I did discuss this with the staff and they took it off the bill - I would have preferred a really good sticky toffee pudding but appreciated the gesture. All in all a very pleasant experience.
Vivien Whiteling . 2024-07-17
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A lovely setting and excellent waitress. It would have been helpful to have been told in advance, having specified that stairs were a problem for one guest, that the Whispering Angel Terrace was not suitable rather than just as we were leaving the house. We then found that there was no access to a disabled toilet other than negotiating a long flight of stairs which was dangerous. Had we known, we would have cancelled the booking.
Jo Simms . 2024-07-15
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Great setting for a special occasion, all aspects 100%.
Paul Smith . 2024-07-14
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Good Sunday lunch with the family. We all enjoyed it. all ages.
Sharan Braham . 2024-07-13
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We had a lovely afternoon tea on Sunday. Food was very good, delicious cakes. We did find the service rather slow, getting someone's attention was quite difficult this lead in a long wait for tea to be topped up. We also feel that over £40 for a bottle of prosecco is rather a lot, we were not shown a drinks menu or told the price before we ordered.
D M . 2024-07-09
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Service was great! This place is beautiful situated opposite Hampton Court Palace and right next to the River Thames. The Brasserie restaurant is lovely. I wish they had more vegetarian options. I had the Gnocchi for me it was nice but but too much garlic. Sourdough bread and Cauliflower pop were lovely! Great place also to just come for a drink and sit by the river
Reenu . 2024-07-08
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Totally enjoyable experience. Do tonight. Lovely atmosphere, yummy food can’t wait to go back again.
Louise Berwin . 2024-07-07
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Food excellent and the staff were perfect.
K . 2024-07-07
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Food was very poor. Location fantastic and cocktails were great. Vegetarian gnocchi very salty.
Ann Braham . 2024-07-07
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Beautiful restaurant with delicious food
Sandra Cramp . 2024-07-05
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Lovely Venue. Food was good as was the service. I would suggest more smaller tables being available in sun on the terrace. I will definitely go back.
Rob Thomas . 2024-07-05
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Very welcoming friendly and professional staff. Nothing too much trouble.
Ian Arnot . 2024-07-05
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Lovely hotel by the river and enjoyed the afternoon teas. Staff were nice and friendly and would certainly take the opportunity to visit again when next in the area.
John Field . 2024-07-04
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Fish and pork cotelets excellents. Nice close to the Windows vieuwing Thames. Just a little bit noisy. Thank you. We wish to come back
Jean-Pierre Bastin . 2024-07-04
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The most wonderful spot for lunch, dinner or drinks. The staff were amazing, so helpful and friendly. The food incredible and very well priced! We will definitely go again!
Jennifer Plowman . 2024-07-04
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Very nice environment and service. God food.
Tina Leung . 2024-07-03
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Loved our evening here. Thank you
Vanessa Braude . 2024-07-03
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Booked for our anniversary as married at Hampton Court and the tickets to go around the Palace were the inducement. I phoned just before re collecting of tickets and was told to pick them up at the front desk. But on arrival told that they are closed Monday and Tuesdays. I should have been told this at the time of booking. £700 per night is hugely over inflated for a room with cheap toilet paper, poorly stocked, old TV and cheap poor quality breakfast ingredients. A shame as we felt taken advantage of. Most of the staff were very polite but there is an obvious lack of training. The position of the hotel obviously gives them a privilege and monopoly on accommodation for Hampton Court. But the hotel is pretending to be something that it is not.
Jane Savage . 2024-07-03
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Waitress was very helpful in choosing the wine, always with a smile, Chips were excellent, hot and tasty, breakfast was good also
RDavis . 2024-07-03
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The service, in particular was excellent, very attentive and helpful without being pushy. Fantastic views and delicious food!
Andy Croxson . 2024-07-02
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The hotel cost £622 per night for a bed and breakfast stay but charged extra for some breakfast items, such as £6 for a boiled egg!
pamela ashton . 2024-07-02
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Food was good apart from the prawn cocktail which was a bit underwhelming. Lovely terrace and nice service
Anna Crane . 2024-07-01
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We had a wonderful experience for tea and dinner. One of our servers, Alison, recommended us a lovely walk by the Thames when we asked us which was a good walk for us. She recognized us again the next day when we went for tea again. Alison made us feel very welcome and contributed positively towards our dining experience.
susan gwee . 2024-06-30
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Gorgeous food-best soup we have ever tasted. Will be back for more.
Gabrielle Ainsley . 2024-06-29
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The staff were very friendly and super accommodating. We were there for our anniversary meal and booked an inside table. On the day it was glorious sunshine but given we booked an inside table there was no space. The staff went out their way to help us, we had a lovely table by the window and even got our desert outside when a table became available.
Hannah Duckworth . 2024-06-27
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Beautiful setting for my husband’s birthday celebration. The food however was average. We expected more for the price. My crab linguine was rather dry and my husband’s steak was overcooked when he had asked for rare. The older waiter was also quite slow attending to us and was quite short with me when I asked another waiter for his assistance. The host was very charismatic and friendly however. Overall, a great evening out and memorable - it’s a great shame the food didn’t live up to the setting.
Anna Jim . 2024-06-26
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Disappointing, especially the service which was almost as bad when we stayed a year ago. Waiting 25 minutes for coffee at breakfast, limited options of food included in our room stay but quite a few more options if you want to pay. We did eat in the restaurant in the evening although I would have preferred not to as we had a bad experience last time. Nobody seemed to be in charge to talk to, at breakfast and had to get our own cutlery from another table, and the meal options were boring. Getting a 12% service charge slapped on was the ultimate insult. To The Mitre, you really need to address this as it’s the worst restaurant service I’ve experienced in years and you’ll lose customers if you don’t.
Julia Lennon . 2024-06-25
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We sat outside on the balcony overlooking the Thames, which was lovely. The service was friendly and efficient. However, the food and wine were disappointing. My wine (muscadet sur lie sevre et maine) was either a peculiar example or, possible not what I ordered at all. While the cauliflower pop-corn was a nice fun starter, the pasta and courgette was bland and under salted, the corgets where (I assume) the green stuff the pasta came in. My partners's beef roast was a little under for her, the staff were very good and took it back to cook a little longer, but her vegetables were then cold, meanwhile I had eaten my main. They did knock something off the bill and gave a free desert. We appreciated that and I think it shows they are really trying, but sadly, not there yet.
David Netherwood . 2024-06-25
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The views and the food were fantastic as always however the service wasn’t great this time around unfortunately. We waited for our bill for about 30 minutes at the end, then had to wait again to pay and at this point, there were multiple tables that hadn’t been cleaned up and the terrace looked rather unsightly. Definitely wasn’t up to its usual standard.
Fay Gillard . 2024-06-24
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A wonderful Sunday lunch, sitting outdoors overlooking the river. The food was outstanding (watercress soup followed by roast beef) as was the friendly and extremely efficient service. Very good value for money, and a lovely ambience. We certainly hope to eat here again soon.
Nigel Simeone . 2024-06-24
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This brasserie is a gem. Overlooking the Thames, opposite Hampton Court Palace, the entire staff was so attentive, friendly and efficient. The food was delicious, especially the Wagyu Beef with truffle chips. If you are planning to visit the historic royal palace or just wandering in the area, look no further. This is the place to dine and enjoy the moment. The Mitre Hotel front staff and concierge were equally as helpful.
Davy Nougarede . 2024-06-23
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Very disappointing visit! We were treated to a late birthday/ Father’s Day lunch here and were initially wowed by the superb riverside location- enhanced by a lovely sunny day! Unfortunately our meal did not match! We shared two starters - a tomato bc salad and a mackerel dish which could mot have been tinier- two bites and both were gone. The make n courses were no better- two sea cream and two lamb- nine of which drew any compliments- the tiny piece of seam beam was served on a bed of overcooked peppers were accompanied by a bland and tasteless green and buttermilk sauce We ordered extra fries and a side of broccoli and almonds - except there were no almonds! When I mentioned this to the waitress she took the plate away without a word of apology and brought back the by now cold and tough tender stem broccoli with half a bag of almonds sprinkled on the top! To my horror and comment she then started to clear away the other plates before I had finished- big black mark! The prices are not cheap here but there’s no denying the beautiful setting- what a pity the kitchen can’t do better. We will NOT be returning g - sadly!
clare r . 2024-06-23
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2051 Opinions
Lovely food and quick and accommodating service - ask for Bhanu, she is lovely!!
44 Opinions
We come to Richmond about once a year & found this restaurant on our last trip. Loved it so much we returned & it did not disappoint. We both had seafood pasta, mine was with a tomato based sauce with hint of chilli, & husband's was creamy. They were both superb. Accompanied by a lovely bottle of Italian white wine it went down a treat. We shared the passion fruit cheesecake for dessert as I remembered how large it was ! Overall a great meal out & very reasonable price.
8 Opinions
We were a massive family party for lunch at Cafe La Fiamma. I cannot praise the service highly enough. My nephew is non verbal autistic and at one point, got up from the table and wanted to go to the park, just as lunch was served. Not a problem, the waiting staff quickly sorted my nephew and his parents' lunch into a picnic and passed it through the long windows into the park. It makes such a huge important difference when restaurants have such easy warmth and kindness towards children like my nephew. We're all so grateful, thank you. The food was also delicious. We had a fantastic time and hope to see you again soon.
380 Opinions
The food was classic Italian though not in an old fashioned way. All dishes were attractively presented and most importantly everything was cooked just right. Service was great and we had the good fortune of a table with a view over Bushey Park which was magical. Service was excellent.
225 Opinions
We arrived late afternoon before the Saturday rush. Very friendly staff prepping for post 2nd lockdown service. They still had time to chat about recent struggles but were very positive about the future. This is the first meal here for me although the morning coffee is excellent. We ordered a pizza each and a bottle of very good house red syrah. I could see the kitchen chef rolling and cutting dough in front of the gas pizza oven. The pizza has lovely toppings, were as thin as you could make and very tasty. With an extra large wine and Calypso coffee the bill came to £53. A reasonable price for friendly staff, a nice vibe and good food.