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The best restaurants serving Turkish food in South Derbyshire East Midlands
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
5 Opinions in 1 websites
Usually wouldn’t moan about this takeaway. But on this occasion we had an awful meal, to be fair when I phoned to complain he did offer to redo it, but I had eaten the chicken and thrown the rest away, the order had been squashed into one bag and tied up really tight, causing the pitta to go soft and salad to wilt and be warm, and ended up swimming in chilli sauce! And the chips were the end of a bag all small hard bits. He then said next time I order he would do it all for no charge. Which I thought was great service…. But the following week I rang to get the order, he then said he would knock off £8 and give us a bottle of drink!!! After saying no as he had already told me he would do it for free, he did then say ok, but wasn’t happy about it. My daughter went and collected it. And they basically said to her that we had lied about our order 😡 She came back the order was as it should have been the previous time, very nice. I then went on messenger on the FB to say thank you for redoing the order and I didn’t appreciate being called a so called liar. Etc. ………………………………………………… I will show you the response I received from them…. Dear customer, We appreciate your feedback and efforts to address your concerns. Unfortunately, it seems we may not have met your expectations. We kindly suggest exploring alternative dining options that better align with your preferences. Thank you for considering us, and we wish you enjoyable meals elsewhere. ………………………………………………………… How RUDE!! Basically saying don’t come back. They obviously can’t take a little criticism from a loyal customer.