Delivery
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Outdoor
The best restaurants serving Thai food in St Peter's Islington London
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1648 Opinions in 5 websites
Unprofessional and unapologetic. My friend who is coeliac had 2 email exchanges and a phone conversation regarding our booking for a party of 5, as she needed to check whether they could accommodate her. She was reassured, and confirmed the booking. We arrived at 19.30 to find there was no record of the booking. We were seated and asked for a couple more minutes to decide on drinks, That was the last we saw of any member of staff at our table. My friend went to speak to find a member of staff to try and sort out what happened with the booking. No-one had any knowledge of it, despite being shown the emails, and seemed to have no idea about gluten free or coeliac needs re separate food prep areas etc. There seemed to be only 2 members of front of house staff dealing with quite a few tables. We decided after 20 minutes of no service to go over the road to Pho, where we got the usual cheerful and efficient service and decent food. Luckily we knew Pho, where the menu is 97% gluten free, but in other circumstances this could have meant not finding somewhere our friend could eat. None of us will eat at a Thai Square in future.. Really poor. Oh and see their reply below - I have never been contacted by their customer service team.