The best restaurants serving Thai food in South Woodham-Elmwood and Woodville Chelmsford East of England

I visited with my family for a birthday dinner, and unfortunately, the service was not up to the standard we usually receive here. We were the only table in the restaurant, yet our waitress (a blonde lady) seemed more interested in her phone than attending to us. When our mains arrived, our glasses were empty, but she didn’t ask if we wanted more drinks, missing an opportunity to sell a bottle of wine. Additionally, she didn’t check back a few minutes later to ensure everything was okay with our food, which is a pretty standard part of good service. The food itself was as nice as usual, but three of the meals were served on cold glass plates, causing the food to also go cold quickly. This was a small but noticeable detail. On our way out, my mum politely shared her disappointment about the service, hoping it could be taken as constructive feedback. Unfortunately, rather than apologizing or addressing the feedback professionally, the waitress made a disrespectful face at her colleague behind the bar (who normally does serve) as soon as my mum turned away. This lack of professionalism aggravated me and prompted me to write this review. This has always been a local place we’ve enjoyed, but tonight’s service was far from what we’ve experienced before. If more attention was paid to customer service, the restaurant might not be so empty on a Thursday night.