Delivery
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The best restaurants serving Pizza pasta food in Moreland Gloucester South West
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
26 Opinions in 1 websites
I ordered 2 x Pizzas and a box of breaded chicken strips to be delivered. Chicken wings were delivered instead of chicken strips and upon phoning the store, I was informed that the breaded chicken strips were out of stock. I asked for a refund as my family do not eat meat from a bone and so they would be wasted. I was informed that as I had ordered online I would need to email customer care (there is no phone number to contact them on). I emailed customer care and asked for a refund to be told that they would offer be a £5 E-voucher as a "gesture of goodwill". I do not understand how they can call it a gesture of goodwill when they sent an alternative product that I had not ordered. They wouldn't even give me a voucher (not that I wanted one) for the full amount that I paid for the chicken strips which were £6.79! I have had numerous email correspondence since with customer care, who are utterly useless and needless to say I have not received a refund from them. I have now contacted citizens advice and will be taking this matter further.