The best restaurants serving Pizza pasta food in Northgate Crawley South East

Update (19/8/2024): The history repeated itself. We (myself and my wife) decided to celebrate an occasion at the Pizza Express Crawley. We had ordered Dough balls and just 1 Romana base Pollo Ad Astra. We waited for almost an hour but the pizza never arrived. Annoyingly we had to request the waiter again and with quite reluctance we were told that it would be ready in another 5 minutes. Another 10 minutes had passed with no response. Finally when we started to leave, the waiter just signed from the far end of the kitchen that he will be bringing the pizza. Another couple who had arrived at least 15 minutes later and seated next to our table got their order of 2 pizzas quite fast. This was so annoying to watch this utter racist behaviour from the staff. We requested to talk to the manager and when she arrived, she quite reluctantly apologised with little care about how our day was completely ruined because of this experience. This is happening for the second time at this specific store. Not sure if Pizza Express is a racist chain across the whole of UK but we would never recommend it to anyone we know and I will specifically make it a priority to remove the option from my employer recommended choice for business parties. Hope this matter is taken seriously if the administration team really wants to succeed in this competitive market. Thank you! (2022): Had to wait a long time (~30 minutes) to get our food while the place wasn’t even fully crowded. At least the food wasn’t too far off the standards compared to their other branches for which it gets the 1* We got soiled/used plates with pizza and even had to ask for the pizza cutter (I think it’s common sense to provide one with a large pizza). It was a lot better a couple of years ago but maybe the pandemic and current economic conditions have really hit them hard. Sorry to say but I cannot recommend this specific store to anyone and will probably not be visiting here myself even though I live in the area. Food: 3/5 | Service: 1/5 | Atmosphere: 2/5

The ignoramus I had to deal with actually had the nerve to hang up on me when I was merely trying to get the money back that they stole from me after they cancelled my order because they don't deliver to where I was staying! WHY ACCEPT THE ORDER IN THE FIRST PLACE?? I have used this company for may many years but after that piece of turd speaking to me like that - NEVER AGAIN! I better get my money back by Monday as the imbecile said I would!!

Absolute poooooor customer service would not recommend -1000/10 poor food quality too the pizza’s look like they’ve been beaten up not an a pleasure to look at