The best restaurants serving Pizza pasta food in Harpenden West St Albans East of England

One star is already too much in my own opinion. Manager always seem like she does not want costumers in. No smile and that... weird : "Can I help you ?" Instead of saying "Hi, table for 2 ?" It's just rude and almost made me want to get out directly a few times. (This is not the first time for the first points... it's always like that). So secondly, we did order both, my friend a Lasagna and me a pizza. The waitress didn't double checked, which should already be done in case something was forgotten. She didn't. Bad costumer service carrying on then. Pizza arrived. No lasagnas. She said she didn't heard him... but he did definitely talked to her and ordered something. So she definitely knew he talked before I did ordered my pizza. What did she didn't listen then ? 😳 or not heard ? Bad service. She told us she would take the pizza and make it fresh. I said it was fine. Would not want them to waste it, we just wanted the lasagnas. 5 minutes after she came back saying lasagnas were out of stock. We were already a bit dissatisfied to be honest. We said we would refuse to pay for the pizza that they were planning to put in the bin anyway. She said she would call the manager to see what's possible. That manager was so rude. She does not give much importance to costumer that came already and still come back. She didn't cared at all of a bad experience. Like not a f***. She just basically took the pizza and told us that it wasn't the restaurant fault at all, the waitress didn't heard her and lasagnas were not in stock. But if my friend knew when we first started to order that they didn't had lasagnas, we may have been happier to take something else. But that service was the worst I ever experience.

Portions are good and staff very friendly