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The best restaurants serving Other international-cuisines food in Loughton Broadway Epping Forest East of England

1 Restaurants on GastroRanking

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4.5

720 Opinions

location-iconDebden Broadway, England
Other international cuisines
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This review is a bit odd because the food was excellent, but the service was disappointing, which is surprising given that the restaurant seemed to be overstaffed. Food The food was delicious, flavorful, well-portioned, and reasonably priced. The cocktails were also enjoyable. Service 1) I had to call three times to book a table because no one answered the phone. 2) Upon arrival with my wife and three kids, we stood at the entrance waiting to be seated (it wasn’t that busy), but no one acknowledged us. It seemed like there was no clear assignment for greeting customers, and we had to approach someone ourselves. 3)The table wasn’t clean, so we couldn’t sit immediately. 4) We waited 15 minutes before anyone took our order. 5) It took 15 minutes to receive our drinks, which were just canned beverages that could have been served immediately. 6) Staff were eating behind the counter while other customers waited for their food. 7) They got our order wrong. 8) No one asked how our meal was. 9) It took an unusually long time to pay. 10) There was no “thank you for coming.” I said thank you as we left, but no one acknowledged it. So, despite the great food, the service left much to be desired. This is one of those places that could really excel if they just focused on improving their service.