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The best restaurants serving Other european-cuisines food in Shurdington Tewkesbury South West
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Outdoor
592 Opinions in 2 websites
The property is lovely and serene. The rooms were very spacious and very clean. Restaurant (food & service) was excellent. Location was perfect. However, I was very disappointed in the spa. I had 1 or two appointments scheduled each day I was there(4 days). The massage therapists were “ok”, but I couldn’t relax because the tables were very hard and uncomfortable, and I was told, old. The young girl who did my manicure was awful. Her hands were trembling and she had a hard time providing me the service and took nearly 1.5 hours, and there was no manicure table. She had me put my hands on top of a massage table and kept the tools in her lap. I did not see any type of sterile packaging or cleaning either. I almost left in the middle, but I wanted to give her a chance, never again. It was so horrible, the manager refunded me. Unfortunately, I didn’t realize that in the UK this industry is not regulated by the government, therefore the standards I expected were very poor compared to what I experience in the U.S. Buyer beware! The other observation I made was while I went to the living room to read my book one evening, I could not find a single chair or sofa that was clean. The upholstery was very dirty and stained, so was the area rug. Spilled food stains, drops from drinks, and patches of dark stains were everywhere. I had to go back to my room. The old, worn, dirty upholstery was unacceptable. Great staff, but the owners need to focus on improving in these areas. I will not return.