The best restaurants serving Other european-cuisines food in Shalford Guildford South East

Been going here for over 15 years and have previously given 5 stars. However, today was a poor experience. 5pm on a Saturday, there are only about 7 tables, however, a number of tables not cleared or cleaned. Took 30mins from ordering to getting food. Had to chase the children's food. When the food arrived, no cutlery so had to go back and ask for that. No salt and pepper or offer of mayo etc. Children's sausage was burnt, mushroom risotto had peas in it which wasn't advertised. Unfortunately it just felt like no one really cared. Even when mentioning to someone we hadnt got any cutlery, the response was 'someone else is getting that'