The best restaurants serving Other european-cuisines food in Bethnal Green South Tower Hamlets London

Not sure where to start… but here goes! I can’t believe I’m writing such a disappointing review for a newly refurbished Nando’s. 1. Food Quality: Every single item we ordered at our table was subpar. The chicken was dry, tough, and almost impossible to enjoy. The chips? Cold, old, and lacking any crispiness – just sad, dry remnants that felt like they’d been sitting out far too long. The broccoli tasted like microwaved mush; overcooked, rubbery, and far from fresh or appetizing. For a place known for bold, fresh flavors, this was an absolute letdown. 2. Service: The service was another major issue. One person in our party of four never received their main course. We flagged down two different staff members at different times to ask about it. Both seemed to listen but then simply walked off without a word – no explanation, no acknowledgment, no reassurance. We were just left there waiting, confused and unsure if anyone was actually addressing the issue. I can’t understand how all the staff we spoke to felt it was acceptable to just walk away despite being directly asked about the missing main. It was a complete failure in basic service and communication, leaving us frustrated and feeling ignored. 3. Kitchen Observations: To top it off, we had a clear view into the kitchen, which only made the situation worse. Despite the poor quality of our meals and the forgotten main, the kitchen staff seemed to be having a casual, fun time. We watched as our final main dish was placed on the counter, taken off to add cheese, put back under the heat lamps, and then removed again after something else was discovered missing. All the while, the kitchen staff were joking around, laughing hysterically at whatever was going on, paying little attention to the food they were preparing. It was as if we were watching a social gathering, not a professional kitchen. 4. Overall Experience: The restaurant looked great after the renovation, but the experience did not match the appearance. It’s disappointing to see that even after investing in a revamp, the management overlooked training and ensuring a high standard of service and food quality. We went in with high expectations, but left feeling let down and unsatisfied. It’s shocking how a place can go so downhill after a renovation. I hope this feedback is taken seriously because this experience fell far below the standard Nando’s usually sets.