The best restaurants serving Other european-cuisines food in Severals Forest Heath East of England

We had an amazing time. The food was lovely, it felt like being on holiday. The staff were very friendly and welcoming. I will definitely come back again in the future.

We were given a voucher for afternoon tea so decided to go. I checked the voucher carefully and it was fine to use it all year round apart from on Christmas Eve, Boxing Day and other big days like Mother’s Day etc. I called up and booked and was told that was fine that we could use the voucher. We went for our afternoon tea, the restaurant staff were amazing but the afternoon tea was a little disappointing and not up to its usual standard. We’re not people who complain but the issue came when we were asked for our voucher. The waitress who was polite explained that we needed to pay extra as this was a festive afternoon tea. I politely explained to the waitress that we were not told that this would be an additional cost and that the voucher would not cover the afternoon tea. The waitress politely explained that there wasn’t anything she could do and that we’d have to pay the extra and then complain. Had it been an amazing afternoon tea like we normally have here we would have paid the extra and just been a little disappointed at the misunderstanding. As the afternoon tea was very disappointing and not worth £70 for two people I asked to speak to a manager. The waitress went and got someone from management and the man was rude and very passive aggressive from the moment he came over to our table. I politely explained to the man that there had a been a mix up and that we were not told about having to pay extra. The man was very rude and stayed “ Your menu clearly stated festive afternoon tea”. My partner then explained that the afternoon tea wasn’t even up to its usual standard in which the man expressed “ I don’t think it’s valid that you now complain after your meal”. He then went on to say that we could keep the voucher and pay full price for the afternoon tea. The way that we were spoken to completely ruined our afternoon and it’s such a shame as the restaurant staff are nothing but lovely. I think it’s disgusting how someone in management thinks it’s acceptable to speak to customers in this manner. We visit yearly and also buy multiple vouchers for family presents but we will no longer be providing our custom.