The best restaurants serving Other european-cuisines food in Woodhall Spa East Lindsey East Midlands

I have been to Zucci’s s loads of times before and always had lovely food and great service. We had a table booked at 7.20 on Saturday for 3 of us. When we booked we were told that they would need the table back by 9pm. Fair enough. We ordered quite quickly and our drinks and starters arrived promptly. By 8.50pm, an hour and a half after we had arrived, I asked when our mains would arrive and was told that our order had got muddled up with an order for a table of 20 so they would get to us as soon as they could. The waitress took our order for another round of drinks which she said would be on the house to compensate for the wait. We then watched a number of tables being served their food including people who had arrived after us. Our mains finally arrived at 9.15pm. As always the food was amazing. After about 5 minutes a waiter came over with the dessert board and said that we could order desserts on the house and, if we were full, could take them away. We said we would see how we felt when finished our mains and he left the board with us. We finished our food and a waitress came to ask if we wanted to desserts. We said we would like them to takeaway, on the house, as promised and she said oh no, we would most definitely have to pay for them because we had had a round of free drinks. We said we would leave it. My sister then went to pay the bill and we had been charged for the second round of drinks but they had taken the service charge off, which was discretionary anyway. My sister asked for the drinks to be taken off which they did but put the service charge back on. We had had good food and understand that sometimes things get out of order in the kitchen and that that isn’t the waiting staff’s fault so we paid. As we were leaving I said to the waitress that it was a real shame because we had always had such a good experience in the past. Instead of just apologising she said that it wasn’t the waiting staff’s fault which I acknowledged but said that there still has to be some collective responsibility. Then in a sarcastic and nasty tone that she said that she would look forward to my tripadvisor review. I said that she would, on this occasion, sadly, be getting one, to which she replied, bring it on. It was this last interaction that has prompted me to write this review. We remained calm and civil throughout but the waitress’s comments at the end were unpleasant and totally uncalled for. We shall take our business elsewhere in future.