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horrendous. the member of staff operating the cloakroom would not give my jacket back to me after losing my ticket following a casualty where an ambulance had to be called for my boyfriend. Very insensitive to the situation - the jacket also had my wallet in it which would have verified my identity. The member of staff even stated she remembered me paying for the cloakroom service and remembered which jacket i handed over. Totally uneccessary that i now no longer have my personal belongings - including all of my id cards and banking cards. shocking