The Flat Ltd in Edinburgh, City of

horrendous. the member of staff operating the cloakroom would not give my jacket back to me after losing my ticket following a casualty where an ambulance had to be called for my boyfriend. Very insensitive to the situation - the jacket also had my wallet in it which would have verified my identity. The member of staff even stated she remembered me paying for the cloakroom service and remembered which jacket i handed over. Totally uneccessary that i now no longer have my personal belongings - including all of my id cards and banking cards. shocking

Couldn't even melt the god damn cheese. Waste of money.

Best place to eat in Edinburgh, especially late nights the only place has sitting good food, great customer services. Tried chicken quesadillas is the best I had in burrito and shakes

The food is really dull, it’s under seasoned and misses any of the spicy, sweet or sour flavours you’d expect when you eat Mexican. The tortilla’s they use actually have more flavour than the taco fillings which gives an odd sensation in your mouth. The fried wings were underdone and the fat on them had not crisped up so they were just very pale fatty bits of wing, for some reason they don’t remove the giblets off the wings which is also weird. If anyone had checked back or asked how everything was when they cleared us I would have given the feedback there and then but no one did. It was expensive for what it was and really disappointing, I wish I had looked at the reviews prior to visiting and gone elsewhere.

Visited on the 5th Feb and ordered a Burrito to takeaway. Discovered raw chicken in my meal and promptly complained, was promised a response within 48 hours and heard nothing at all. Have since chased this issue multiple times on social media and still no contact or resolution from the restaurant at all. Absolutely appalling service, avoid at all costs.