The Flat Ltd in Edinburgh, City of

horrendous. the member of staff operating the cloakroom would not give my jacket back to me after losing my ticket following a casualty where an ambulance had to be called for my boyfriend. Very insensitive to the situation - the jacket also had my wallet in it which would have verified my identity. The member of staff even stated she remembered me paying for the cloakroom service and remembered which jacket i handed over. Totally uneccessary that i now no longer have my personal belongings - including all of my id cards and banking cards. shocking

Guy that picked up the phone was outrageously rude said no to me making an order

Went in at 9.30 pm said they were closed

The food is really dull, it’s under seasoned and misses any of the spicy, sweet or sour flavours you’d expect when you eat Mexican. The tortilla’s they use actually have more flavour than the taco fillings which gives an odd sensation in your mouth. The fried wings were underdone and the fat on them had not crisped up so they were just very pale fatty bits of wing, for some reason they don’t remove the giblets off the wings which is also weird. If anyone had checked back or asked how everything was when they cleared us I would have given the feedback there and then but no one did. It was expensive for what it was and really disappointing, I wish I had looked at the reviews prior to visiting and gone elsewhere.

Previously this place was excellent, but not any more. Several issues over the past few orders. Initially, it was just the food order was wrong - add ons in the wrong meal, burrito made instead of bowls, wrong meat in each order, that kind of thing - which could be just some mistakes. No biggie. That would be fine as long as they don’t become the norm. Now though the quality and portion size have also dropped, alongside the orders being wrong. Don’t bother with this place. I know I won’t again.