Taco Bell in Edinburgh, City of

All in all catastrophic, order wrong, service non-existent, shop dirty and cold

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Save yourself the hassle, this place is disgusting.

we thought, we give it a chance but it wasn‘t really worth it. the tacos were alright but my seven layer burrito was missing two of the layers (beef and guacamole). also the toilets were not quite clean as the posters said (they said they are cleaned regularly).

Below critical. Dirty restaurant, the tables are stuck with dirt. Slow service not to mention the food

Ordered from this restaurant a few times, a disgrace is putting it mildly!!! We always have items missing ie juice, chips etc, we call the restaurant and get some 16 yr old stating he is the manager, we explain our order is missing items, and his answer to this lol the driver could have ate them! Then he slams the phone down! This place is a shambles and do not have any customer service communication skills! It clearly should be taken off just eat! An absolute DISGUSTING place to order 👊

Food is good, but worst staff service in edinburgh. They behave like they hate customers who order food from them.

Everything was dirty, both the floor and the tables. The food was edible, but compared to fast food, you had to wait a long time.

Very unkept and hygiene issues. Out of order order screens! Staffs seem fed up! Taco bell! Do better pls

Abysmal. I love Taco Bell but this branch consistently fails to provide a good service. The store is always dirty with rude staff. Orders are always wrong and if they're not they're thrown into the bag, unwrapped, mixing everything together into one Taco Bell mess. Don't bother. If you were going to visit in person, walk two minutes round the corner to Taco Libre for one of the best meals you'll ever have.

The food and price are ok. However, if you need need to go to toilet and wash your hands before the meal you will have a trouble. The sinks have no water to wash the hands, and the toilets are 🤮 They must clean the toilets more often.

Just had a delivery. Food was cold and looked like it was thrown together. Wrong drink, wrong burrito. Hate complaining but it was cack.

May be the worst fast food place I’ve visited, the service was an absolute disgrace they gave my order to another customer and got my order wrong when it did arrive again, they gave me a water instead of a cherry coke and on top of that the lid for my drink which I eventually got was slightly broken so when I sat down I couldn’t put the lid on, on a positive note, the food was pretty good so I can’t fault them for that but overall it’s a 1/5 for me and I don’t recommend this place for the service but if your quite hungry and looking for a new place for the food only then it’s quite alright. - Report of The Week

As fast food goes, it's sort of slightly under par. The food itself is great, but the service is bad. Very slow staff at all times of day and around 50% of my orders have had something missing or wrong. They do correct it when you tell them but you'd need to know before you left the store otherwise you're contacting their customer service team which takes a long time. Also the self service kiosks are often out of till roll so ask for a receipt or order at the counter. However, be vigilant, patient and you get tasty quesadillas at the end of it!

I went on Monday the 23rd I me and my dad got a big meal and it made my dad forget the milk

So helpful and happy staff a 5***** service thanks Arthur

The place is very unclean and doesn't smell nice at all. A puddle of grey water was infront of the bathrooms which was very off putting. Tables weren't clean with food all over them and not a neat shop at all. I got these offers on my mobile app however they wouldn’t work on the order machines so i went to the counter. The offers were put wrong and I had to pay extra. They also refused to give me the fries i was missing which was part of my deal, workers weren’t very understanding and welcoming, didn’t even try to help with my order at all.

I don't know who is in charge of this Taco Bell location but they should be sacked for not doing their job so many problems if that's what it's like on a Sunday night God help people very slow service looks like definitely not enough staff very dirty inside and outside the shop and definitely nothing special about the food I don't understand why you are changing so much when all the core ingredients is super cheap li don't blame the staff for anything I blame the Management for not having enough stuff and supporting your staff

We had visitors from outside Uk that wanted to try the food. The food was cold and soggy, part of the order was initially missing then rectified when I raised the issue with no apology just a ‘my bad’. The tables were dirty and sticky with bins overflowing. Toilets were smelly and filthy. Staff also didn’t care about crowds coming in for just a drink and leaping over tables etc..especially with children eating at other tables. Really not impressed

Great food and service! Thank you!

Food was on american qualities however the service was the slowest ive ever seen in a "fast food" restaurant and the place was dirty all over

Ordered online through UberEats, for the second time food is stone cold and items are missing. Refused a refund this time as got refunded last time. Do not order online from them as they don’t check orders are complete.

Delay in orders and not taste good

the food was so bad it gave me food poisoning to the point i was nearly hospitalised, i was non stop throwing up for 16 hours after eating a chicken burrito

If you know and like Taco Bell, you can eat well here. Otherwise it's not a special experience.

Went on 14 Aug with my daughter. Tried taco bell in cyprus and was amazing so I thought the franchise would be the same. We were served by sullen, mumbling teenage boys, no welcome whatsoever. I got the quesidilla meal and my daughter the chicken tenders. The chips were so overseasoned, it rendered them inedible and looked the colour of krafts cheesy pasta. They use the same seasoning in everything - the tenders tasted the same as the chips although the seasoning was used a bit more sparingly and the quesidilla tasted like the seasoning had been mixed in mayo, served so cold that the cheese hadn't melted. Awful, the only good thing was the ice cold apple tango.

Dirty place and bins not emptied, very unhygenic

Ate a drugged crunchwrap supreme and fell in love, woke up in museum 10/10

Menu isn't quite the same as the Taco Bell in the US (missing the refried beans at least). The tacos had scant filling, too, which was a bit disappointing. Love that the restaurant was open until 3am, though. Staff were nice and bathroom was available.

I found love Thanks to you, thank you very much

I really liked eating there, it was quick and very good, I recommend 😆😆

Liked the chips and churros, but the main was not that good. I did not like the crispy sandwich idea and the main wrap, there was more wrap itself than meat or veg, so a bit disappointed.

This was honestly just bad. I don't have much to say besides it was bad. Staff were nice enough though, it's not a comment on them, but the food was bad and sitting in there made me a little bit more depressed. To take one of the best cuisines in the world and make it a sad tasteless experience is certainly an achievement.

I like Taco Bell, the food is ok if you like mexican fast food. This restaurant specifically is a little dirty. Tables aren't clean, toilets aren't clean. It looks a bit messy. Staff wasn't very motivated, but what can you expect at a fast food restaurant.

I ordered food but I only got half my order. I didn't get my drink or my burrito. Food quality is good just wish they deliver everything you pay for.

i have ordered chicken chalupa i got beef in it for which am allergic can you please mention what we are getting this is not acceptable

Just looks untidy/dirty and the food is just thrown together quickly, the portions are a joke for the money you pay.

Unhygienic and mismanaged place!!

The food isn't bad but the atmosphere is rubbish

The food was pretty decent, meeting normal Taco Bell standards. The restaurant was a bit dingy and unkempt. The kiosks were nice to use for ordering, although one was out of order and another was out of receipt paper. There isn’t a lot of seating but luckily it wasn’t very busy at 8pm so we were still able to find adequate seating.

It’s not as bad as people say it

What a dump. Rubbish everywhere. Staff sitting chatting not doing anything. Food was cold and tasteless. Pretty exoensive for what you get. Has to be one of the worst places to eat in Edinburgh.

The service is good. They release and give orders quickly. Open until 02.00

Food was very good. Staff were also very helpful and effective. Not the cleanest place, lots of litter and packaging laying around.. Sat at a table which clearly had brocken legs and could easily have resulted in spilt drinks ,food,etc. Mentioned this to a staff member only to be told ,Aye its been broken awhile now. Not a satisfactory answer.

Poorly made food. Missing items.

I personally love taco bell me and my friend got 2 free cups the workers are extremely kind and the food is delicious the atmosphere gets a 4 because they’re are some problems with the drink machine but apart from that this place is amazing

Very busy but other wise way great food and good prices

It's a fast food restaurant. You should have some idea what to expect.

Fresh food, good value for money and friendly staff

It's a shame that there is no shop in Germany

Very messy, toilets are vile, tables are a mess, food is not great

The person behind the counter looked like Juni Cortez. Thought that was funny

One of the sorriest meals I ever exchanged money for

The fries were spilled at the bottom of the bag, the soft taco completely opened, straight up disrespectful. The restaurant was disgusting, uncleaned and the employees didn’t show any sign of motivation. What is the owner doing.

Came here with my bro wicky, he had the xxl chicken burrito. After I ate my taco I went to the toilet and left a surprise for the next person on the floor. Let’s just say that it was big and it was brown. Thank you Taco Bell!

Didn't deliver my order and had no option to rectify this

My flatmate and I were in Edinburgh for an event this afternoon and we were stuck for food choices so we decided to give this place a chance. I was glad to see that they had the self service kiosks as we both have social anxiety and it gave us the chance to peruse the menu without feeling pressured to make a choice. We were also pleasantly surprised at the vegetarian options. We have never tried Taco Bell before, and weren’t sure if we would be able to find anything as usually places will only have one or maybe two vegetarian options, but this place had some good ones. We both got burrito meals and they came out as expected. Sure, it’s not the gourmet restaurant standard food, but it was good for what it was and the burritos themselves were quite large with lots of fillings. I’d say it was worth the £14 for both of our meals.

Lifeless place. Almost depressing.

I ordered a meal tonight at 12:55 pm through just eat and Sat up waiting until 2:30 am for my delivery it kept changing and no one phoned I will be making a official complaint about this tomorrow and will tell the manager that is night staff are very ignorant

Quick service, but sometimes you need to Roll your Soft Tacos tighter. So all the contents don't fall out! When you unwrapp Soft Taco. Minor complaint, 🫣

Food was cold didn't taste nice and also there was missing items

I am a delivery driver I received an order 20 minutes ago, I arrived at this restaurant all the servers were joking while the order was still on the printer when they saw this the attendant took the order and said it would take 10 minutes to produce. This is inconceivable.

my name is sven svenny magnussen i am an international hitman from the faroe islands. I tried all food items here in one night, now i must disclose i have drank rat poison, had super lax and got punched in the stomach by arnold scharzenegger however... this cann not com0pare to my tummy issues and toilet problems aro8und 6.7.2 hours after eating this diabolical crud. My issues first began at 5.30 PM my tummy rumbled and before long my couch felt a little damp... then i stood up and my pants were dripping and made a massive puddle of a red liquid which tasted metallic(?) with a hint of garlic and italian herbs. Which my dog at least enjoyed as he licked it all up. My problems continued at 5.43 PM as my tummy rumbled again and i felt a sharp pain in my side. This was it.. the moment of truth........................ I sprang from my couch and left a large hole in it from sheer speed, then i slid with my socks into the bathroom where i clogged my toilet so badly and doodood up the walls that i had to actually get new pipes and a new house completly. I am crying because my pet turtle died from the smell and exploded. The service was good 3 stars

Pretty dirty Taco Bell location. Men’s urinal didn’t flush and was nearly over flowing. No clean tables. Came here at around 7:30 on a Wednesday.

Entire order was wrong, e.g chicken instead of beef, beef instead of chicken, totally mixed up tacos, forgot fries, when I asked for the fries in my order I was rudely challenged “actually you only had 1 order of fries” as if I was trying to steal them or something, they literally weren’t included

The first time I have had a non-disappointing experience at a UK Tex-Mex restaurant as at least this place's ordering terminals showed both the wrapped food and a section sliced through so you could see the contents. Due to this I was order to order a diversely packed wrap meal with a side order of a meat wrap. The drink could be re-filled so I took tjd time to eat, digest and think.

Nice tasty mexican food friendly staff

Average food expect the same thing each time you go nothing new

We walked in just before 2am, place says it closes at 3am, they were very rude and denied us service due to them being “closed” yet they’re were many delivery drives outside picking up orders.

Average food, but good staff. Friendly and efficient service.

Lied about their opening times. Closed when we got there on a Saturday night

Terrible atmosphere, was like sitting in the street cold and uninviting

Food was pretty decent. However, half of the self service kiosks either couldn't process a card payment or print a receipt. Half of the drinks on the dispenser didn't work either.

I always expect it to be better than it is

Friendly staff, And cozy atmosphere! very clean.

Food was really good, was quickly made, but the restaurant was very messy, plenty of staff that could have cleaned it but none of them seemed bothered. Place was so quiet but every table except from ours had spilled liquid and mess.

Food could be tasty, but slightly too salty. Serving only soft drinks. No coffee. Caramel sauce with churros more sugary than caramel. Tables could be cleaned more often. Typical fast food, nothing special.

Good place to satisfy greasy cravings and relatively cheap Staff looked like they didn’t want to be there, and the sitting areas itself were a little bit dirty but easy enough to wipe tissues with.

are the staff being held captive here or?

Is this a joke? No meat in the taco or crunch wrap supreme. How sad. Do not come here. Spend your money on a local store, a pub or some actual Scottish food.

Our first time ever trying Taco Bell, and was really excited to try it. The staff were friendly enough but the food items themselves had almost no meat in them. When I asked the staff about it, they said they it was normal. I would not bother wasting my money here. Very disappointed. Should have gone to McDonald’s.

Great restaurant, loved it in USA. Pity there is no Tacobell in Ireland. Visited Edinburgh 2.time. Now to the Xmas market and vibes. Previous reviews said its slow service and bad, but with us on pre ordered on screen than waiting in queue was still pretty fast. Only the tables were not clean, also toilets dirty or closed, no use at all.

Ordered at 17:10pm and still not arrived three hours later :/

Az etel kb ugyan az mint usaban es a minoseg is. Amiert csak egy gyenge 4es az ertekeles mert a tisztasag katasztrofalis a wc-k zarva vagy hasznalhatatlanok.

Disappointingly tired for a new place. I got served pretty quickly, but given the place was fairly empty, not a great achievement. I then looked for a table. Lots were available, unfortunately only a couple were clean. Was sitting for quite a while, and at no point did anyone clean any of the dirty tables. Finally went to the toilet before leaving. Had to queue, as all toilets were locked up except the disabled one. Obviously to save cleaning effort, the aim is to just get everyone to use one toilet. Unsurprisingly, it was pretty dirty too. The food was nothing to write home about, but decent enough for fast food. Would be a decent option if the whole thing didn't come across as expecting to succeed just because it's a Taco Bell and a bit of a novelty (for now) in the UK.

Just another takeaway... not my thing

Disgusting food. Mediocre service and a terrible atmosphere. Eat somewhere else.

Taco, nachos, crispy, service very fast.

First ever taco bell! Absolutely loved it.

Ordered food waiting over an hour still nothing

Pas mal, ce n est pas très onéreux et ça dépanne en sortant de l aéroport.

Paid, waited, turns out they lost the order...

Ice machine has been broken for months

Food is good, they often forget to include caramel dip in churros

Taco Bell has slowly became my fav fast food and when I went into this location the staff were really setting a friendly mood that made me feel comfortable.

The men that were working were too busy talking and laughing when we were waiting for the food. They seemed unprofessional. Also the bin was overfilled for so long there were rubbish laying around the bin.

Moc nechápu to negativní hodnocení - jídlo bylo dobré a kvalitně připravené. Doručení rychlé, jen asi hranolky by příště mohly byt více čerstvé, ale jinak doporučuju.

Bestellung am Tablet ist kein Problem, es gibt eine große vegetarische Auswahl. Die WCs müssten dringend renoviert werden.

It's taco bell, you get what you pay for.

Dirty tables, very dirty toilets with taps that don't work, a persistent bip sound...