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The best restaurants serving Mediterranean food in Grove Swale South East

1 Restaurants on GastroRanking

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3.5

131 Opinions

location-icon70 London Road, England
Mediterranean
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I can honestly say this was the worst experience I have ever had in terms of food and customer service. I attended on a Thursday evening in December with work colleagues for our Christmas party. We paid £40 a head so although I recognise the food limitations of large parties, I expected a certain standard for this price. Firstly the food. Starters were luke warm. You could stand a spoon up in my oily soup. Turkey was full of gristle. Cheesecake was a strange texture and inedible. Worse than that though, a vegetarian in our group was told then had run out of her pre ordered option. As an alternative she was given a plate of potatoes and carrots. They had no vegetarian gravy. Someone else in the group was a vegan and despite asking for options in advance, was not given a reply. What she was given on the night was really poor. We faked to speak to the manager. He declined initially. Eventually he agreed to talk to us but wouldn’t come to the table to see the problem. He names his event manager and blamed it on her. She wasn’t there to defend herself. He then blamed an agency chef. When my colleague said the experience did not make us want to stay and spend even more money to which he replied ‘bye then. You lot just want free drinks’. So rude. We stayed as there was nowhere else nearby to go. About 20 minutes from the end the waiting staff appeared with a few bottles of cheap wine. The waiting staff I have to say were polite and apologetic. I felt really sorry for them as their manager did nothing to support them. I will never set foot in that place again. It was so poor I was almost speechless. Worst food and customer service I have e we had. It was like fawlty towers.