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The best restaurants serving Italian food in Greater Pollok Glasgow City Glasgow and Surrounding
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1062 Opinions in 4 websites
We went for a sort of date dinner (we've been together forever but y'know!) before going to the cinema, thinking that over an hour & a half would be more than ample time to dine given the restaurant is downstairs from the cinema. We'd seen their 3 course offer before, so we skipped lunch & looked forward to a feeding! Big mistake. The service was so slow that we ended up having to ask what was typically the quickest thing to be cooked and served?! The time was basically being swallowed bit by bit! First of all, we waited for a noticeably long time to get seated - to the point we started looking around at the other restaurants & started a count-down! This was Sunday dinner time, but the place wasn't that busy with lots of empty tables. We were given the choice of inside or out & as it was a cold night in Glasgow, even though they're inside the shopping mall, we went for inside but this appeared to make little difference as we were seated in a thoroughfare type area, near the toilets & whenever anyone walked by, which was very frequently, they seemed to carry an arctic wind with them! We should have asked to be moved, so that's on us, but maybe they should rethink the layout of their tables? We waited ages to order our drinks and again started a count-down and began considering fast food options nearby! If we didn't have the cinema booked & weren't on so tight a schedule by this point, we'd definitely have left & we were ready to go to the nearby Five Guys when the colleague arrived. Annoyingly, I'd even tried to do part of the work myself and order by scanning the QR code however it didn't recognise 9 as a valid table number?! So we ordered drinks and chose our pizzas but it was suggested we order pasta if we were in a hurry which, by now, we were. So we quickly changed our minds whilst ordering; I opted for the spicy chicken & my partner chose the bolognese. The meals did arrive relatively quickly, but they were not good. My pasta was tasteless, and my partner's meal was so water- logged it was practically soup! A check on us at the table would've given the chance to raise the issue but the portions were so small that we'd eaten within 5-10 minutes! So by the time she came by, presumably to check on us, we were looking for the bill! The reason I'm not giving one star for this review is that the colleague who dealt with us took on board the feedback at the table and wrote off the bill. We ate what we were given as we were hungry and had limited time to go elsewhere, but as we had stayed and ate, we were prepared to pay - even though the price vs potion size was ridiculous. Again, I had no time to debate the issue, so I was going to accept this as a bad experience to be learned from. They explained, however, that the chef was new and understood our points. So they're getting their 3 stars for their, albeit eventual, customer service. We will probably give the place another chance; it's never been the best Italian restaurant in town, but you could do far worse. Ultimately, the lesson learned for us: never try and do dinner on a timescale unless you have a booking & pre-order if you can!