The best restaurants serving Italian food in Joiner's Square Stoke-on-Trent West Midlands

The best place I have ever been , food was beautiful, staff so friendly 5 star place xxx

Had table cancelled 2 hours before arrival as they had a power cut due to road works outside, walked past at the time we should have been eating and it was open and no road works.

Just had our meal here. Which was decidedly poor. Mushroom risotto which contained at best one chestnut mushroom with a tiny portion of rice. £11 rip off. Service took almost an hour and that was after asking if we had been forgotten.

I've been here plenty of times before with work, beautiful food, lovely gentleman who prided the establishment for customer care. So I brought my husband here telling him how wonderful it was going to be. What happened?? We were pointed to a table, not seated. No water brought to the table. No coats hung for us. No welcome. No discussing the menu choices ... The steak was amazing but tiny, the roast veg I had wasn't pleasant. After the meal my husband who doesn't eat dessert said he was going to have to have dessert as he was still hungry. But alas we were not offered coffee or dessert, the plates were removed and no one came to us. Eventually we gave it up as a bad job and called to an all night supermarket for snacks. A really lack lustre evening, £27 for a steak and left feeling hungry, customer service? .... well I just felt we had interrupted someone's quiet night.

Brilliant evening with friends and Derek was an absolute star! We were seated immediately on our arrival and our drinks order was taken quickly and arrived quickly. The food came at a suitable speed and everything we had was excellent. However the best part of the evening was Derek who looked after us brilliantly. So we will definitely go back! Thank you Derek.

The staff here are just so lovely! People really shouldn't be rude to them!