The best restaurants serving Italian food in Oswestry South Shropshire West Midlands

Have been to this restaurant 8 or 9 times and always had superb pizzas. In July 2024 the experience wasn’t very good. I was served with a very burned pizza. When I complained I was told ‘it was fine’! I complained to a second waitress who agreed the pizza should be changed. The second pizza arrived and it looked fine. But when I ate some of it I tasted burned pizza once again. I looked at the underside and about half of that was burnt. I ate the good half and complained once again that I had received another pizza, 50% of which had been burnt. After some challenge from them they gave me 50% off. But I felt that the overall service, where my challenge about burned pizza hadn’t been readily accepted, had been incredibly poor. So I sent an email to the owner. They responded saying that I had received ‘compensation’ for the poor experience by getting a 50% reduction in price! But that reduction was for the inedible half of the pizza. I replied challenging their view but never received a reply. Haven’t eaten there again since because I don’t appreciate such poor customer service.

Bottomless brunch was ace, service was fantastic we were well looked after, food was brilliant

Lovely building, menu and reviews were good but not our experience. Meal was lukewarm and small portion, side dish didn't arrive till too late. Both M/F toilets either didn't have paper or were out of order.