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The best restaurants serving Italian food in Tormohun Torbay South West
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
124 Opinions in 2 websites
food was really good we had pizza! really great taste! unfortunately the service was almost the worst I've ever had! the waitress forgot about us and was busy chatting in the kitchen I had to shout to get her attention! I understand we were the only people in the restaurant . however the only interaction with her was to take the order and serve it. no asking if everything is OK or do we want any more drinks! once she left our food we didn't see her again for 30 minutes!
2212 Opinions in 3 websites
We decided to go to Prezzo for a quick and easy dinner as you usually know what you’re going to get but unfortunately we chose the wrong night due to a number of failures. The staff member who met us when we walked in asked us where we’d like to sit & as there were only about 5 tables in use we pointed to a spare table along the wall of the restaurant to be away from the main crowd of tables in use more in the centre but just as we were sitting down the manager on duty came over and told the waitress that she couldn’t sit us there without giving a reason and told her to re-seat us more in the centre, we didn’t say anything but did what was asked. Next our drinks came out which was a glass of wine and bottle of cider with a glass, when I took a sip of my cider there was a rancid smell that came from inside the glass I’d put my cider in, I knew this wasn’t it’s usual smell as have had the same cider before, it was un-drinkable so asked for a new glass which they were happy to do and bought a new bottle of cider with it too. My wife took a sip of her glass of wine but around the outside of her glass there was a small bogey/silicone type ball on the outside of the glass, again we complained and she got a new glass of wine. Whilst we were waiting for our food a staff member appeared from the kitchen and proceeded to walk through the restaurant with a plunger towards the toilets and then a while later reappeared from the toilets walking through the restaurant holding the plunger going back into the kitchen with it, luckily we weren’t close enough to notice if it smelt like it could have been put to use but very off putting. Towards the end of our visit the manager on duty was having a heated conversation with one of her staff members where it seemed like she was telling them off but this was in front of the whole restaurant by the till and was loud enough for us to look across even though we were a few tables away, this should have been done in a more private setting 1 to stop the embarrassment for the staff member and 2 for customers to not hear this whilst trying to enjoy their evening. The food as always was standard, no complaints as was as expected, just all the other things this night put a downer on the whole evening.