The best restaurants serving Italian food in Chobham Surrey Heath South East

Our friends had booked this place 3 weeks before our visit as they had gone there quite a few times, well on arrival we were concerned, went to the bar to check in only to be ignored! We looked at each other with concern, then eventually they abruptly asked if we had a reservation which we confirmed, we were then lead to to forgotten table which was in a little area next to the toilet, front door, constantly ringing takeaway phone, which was never answered and not even in the main restaurant! More looks of concern and a common of “we are going to be forgotten here” well how true that was, after 10 to 15mins waiting for a menu or drinks to be ordered eventually a server came complaining how busy they were and asked if we had been given menus, no came the answer and off she went, when she came back with the menu she the disappeared saying she would be back to take drinks order, why she couldn’t take them then I don’t know, 10-15 mins later she came back to take our drinks order, we were also ready to order our food but she just ignored us and off she went, eventually got our drinks and managed to order food, all the while trying to have a conversation with the front door banging shut the constant stream of people using the toilet and the hand drier going off and that damn takeaway phone! After a long wait we eventually got our food, nothing to write home about, my penne chicken in spinach was bland with chicken that was cooked fresh in little strips, my wife only got two little pieces of chicken in her pasta! Eventually they came back to clear the plates that had been on the table for some time and asked if we want the dessert menu, after sitting an age we gave up the will to live and getting any dessert so decided to pay and leave! Oh and the latte with no coffee taste tipped it off lol, won’t be coming back poor food , extremely poor service and a wasted night.

We have visited Roots on a regular basis since we moved to Horsell three and a half years ago. We have always had excellent food and service, so we were sorry to discover that they are closing due to a huge increase in rates. We shall miss our visits and the delicious food.