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The best restaurants serving Irish food in Waterside Coleraine North Eastern NI

1 Restaurants on GastroRanking

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4.0

5 Opinions

location-icon6 Captain Street Lower, Coleraine BT51 3DT Northern Ireland, Northern Ireland
Irish
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Called in to place an order to take away. Sat for 40 minutes waiting during which time i watched the girl at the till swinging her ponytail over food, scratching her scalp and nose with her oversized long nail extensions, and then proceed to butter scones without washing her hands or wear gloves. Wiped her hands on her jeans and carried on. Came and told me then after 40 min, that my order hadnt gone through to the kitchen, and when i said to forget it and asked for a refund, she was very rude. Accused me of being rude because i said i hadn't time to wait and said it wasn't her fault i hadn't received my order. Then didn't know how to issue a card refund, and kept me waiting a further 15 minutes while she disappeared into the back of the shop. Awful experience from someone not capable of dealing with customer issues, she was totally unsupported by the manager who stayed in the back. Food handling hygiene needs looked at. Really disappointed as I've used this lovely café before, but on this occasion the service and hygiene was not good at all.