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The best restaurants serving Indian food in Westerleigh South Gloucestershire South West

1 Restaurants on GastroRanking

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3.5

344 Opinions

location-icon5 Badminton Rd, England
Indian
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This is not my first time at this restaurant, in fact I had always recommended the food as it is delicious, it still is! The younger waiting staff are attentive and polite. This is the first time ive visited in the last decade, where i felt unwelcome. As the guest, and not the organiser, I was advised the time was wrong and alleged i was half hour late (i was the first person there in my group of 12, ahead of the agreed time), and the manager denied a conversation had occured when timings were changed and reconfirmed, as stated I'm not the organiser so my friend when she arrived was scorned publicly at our table and was left embarrassed and the staff just reiterated their pace when it came to ushering past, serving guests, and taking orders. When I was invited to sit, my friends came along shortly to time but a couple of my pals were running late and I accepted we had a n allocated time. But we were met with a few reminders (2 different staff), advising my group that we had to start ordering and needed the table back by a set time. We all ordered at different times but the food came out together as some had starters so that worked out fine. The food was excellent and enjoyed, it was tasty and hot when served; we were offered desserts and coffees, again no issue with serving - albeit 20 mins from the time we were due to be evicted. I asked for my coat and the bar staff requested a young server collect all the tables coats as we are due to leave. I chuckled about the comment made and the staff asked why I was laughing, so I said- wow you're like the third person to remind me personally that I need to leave by said time tonight, I get it. You haven't got to keep overstating, I know we've got to leave. He looked confused and offended - I concluded the repetitive comments about timings rushing orders and general haste put a dampener on the evening and I wouldnt choose to book here for my events - which saddens me as ive celebrated many occasions with friends and family over the years without issue. As said, this is the first time I've felt uncomfortable while eating here, and I drove home feeling unhappy with the experience. I hope the management team recognise their customers are supportive and enjoy their menu, but perhaps some staff including management need a refresh/ to be educated about manners and customer care.