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The best restaurants serving French food in Butetown Cardiff South Wales

1 Restaurants on GastroRanking

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4.5

1687 Opinions

location-icon25 Mermaid Quay, Wales
French
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General Cardiff bay Manager Nickolas (Nick) Gale told me I don't care about anything I just care about making money from Cote restaurant...worst manager ever.. copy of my complaint I got throat cancer and I am having chemotherapy. We decide to go have nice family meal together. My family 4 person went Cote restaurant in Cardiff Bay. Absolute awful customer service. Went at around 9:15 (1 November) with a view of many empty tables asking if we could eat there. We were told no, and when asked why the staff said we don’t have enough people working so come back in half an hour. We asked if we could sit for a drink for half an hour then eat and they declined this offer. We came back at 9:45, were blanked for 15 mins until exactly 10 when someone said the kitchen was closed. They refused to serve us. I know you are busy but customer service should be better. We walked away from the restaurant because of the poor customer service attitude. No wonder there was hardly anyone in there at a peak time of the day. I was even more disgusted at the dismissive response from the branch staff. Why would you return when attitude to the customer is so poor. Kind regards Emma