The best restaurants serving French food in Redbourn St Albans East of England

Such a disappointment. I ordered an afternoon tea as it was our wedding anniversary. When I paid for it over the phone I told the lady that thus was the case. When we came, no one mentioned it - just a shame. We were put in their empty restaurant - were not offered a different location, despite the crappy view of the car park. The restaurant Manager was polite enough but we felt, as no one else was there that they were embarrassed to come over. The sandwiches were nice although one was a bit dry. The scones felt like they had been warmed in an air fryer but were still quite fresh. The cakes were appalling- all seemed long-life and the red velvet was inedible. When we left we were not asked how it had been. I emailed a complaint when I got home. Got a holding response on the Monday morning then on Wednesday afternoon got an email from their Operations Manager that not only was not addressed to me by name but did not cover any of the issues I raised. His whole response was that we should have raised the issues when the Restaurant Manager asked us how it was. Other than him offering to top up our teapots we had no conversations with him so not sure what he was talking about. Such a real shame - this was meant to be a treat and turned into a bit of a disaster. I really hope that they learn to treat their paying customers better for the future