The best restaurants serving British food in Upper Cwmbran Torfaen South Wales

Very disappointed. Came here a few years back when they were vegan for just veganuary - absolutely loved it. I have been dreaming about returning for some time. However this time we felt incredibly let down. One of the meals we ordered was the fish and chips with mushy peas and tartare sauce. This plate only has 4 components, a fairly simple dish. The meal was brought out with no tartare sauce. When the waitress brought out another meal we asked for the tartare sauce. She told us "the kitchen has been too busy to make it". I'm sorry, but that is a terrible excuse. Imagine bringing out Mac and cheese, without the cheese sauce because the "kitchen was too busy". Or a loaded fries without the topping. Not only was this a poor excuse, the attitude from the waitress was far from appropriate. If the kitchen was too busy, tell us before we order a meal. We would have happily picked another option. Or when you bring the plate out with something clearly missing, be honest and open. Don't wait for the customer to have to ask. We did ask if the kitchen had some time to make some sauce then that would be great, because in all fairness the fish and chips was bland and clearly needed that component. She eventually returned when we had a mouthful of dinner left with what could only be described as mayo, a chopped pickle with a sprinkle of parsley. No seasoning. Basically, it was just mayo. We have been vegan for 5 years and was looking forward to going out for a proper vegan pub meal. I for one won't be returning. We had been planning on having a dessert, because it's not often that you have the choice to, however, after that incredibly poor service I didn't want to waste any more money or time in this environment. Maybe make the menu smaller and concentrate on smashing those items, as it didn't seem overly busy. We did speak to a lady at the bar prior to leaving who offered us a dessert. However, at this point we were too disgusted with the service that we couldn't bring ourselves to stay. On a positive note, the lamb kabab loaded fries was delicious.